Every review we hold for the Witney office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAs a family who have been renting homes for many years, these are by far the WORST letting agent we've dealt with, and they didn't even manage the property we rented! Our private landlords purely used them for contracts and signing which at first was fine. We then lived in the property for ~5yrs happily. Every single communication with Andrews was made difficult. Their fees are ridiculous (£120 to reprint the same contract and sign it....seriously?) and the staff unfriendly and unhelpful. We have NEVER had issues with deposits, and tbh we didn't this time either, but it took Andrews nearly 15 business days to get the deposit back to us and getting a response from them was like getting blood out of a stone. We would contact the landlord to check he was happy, which he was. Then contact Andrews to confirm to which they would blame someone else for not telling them something and promising they would get back to us. Low and behold, 3 days pass and nothing. Eventually they confirmed all was signed off and it still took them nearly five days for the money to be returned to us. Utterly ridiculous. I would recommend avoiding this agent if at all possible.
Andrew · 28 July 2019
★★★★★ 4/5
GoogleVery professional help from Andy and Ruth with the sale of my house ( still STC at the moment). Helpful realistic advice especially when the market changed significantly. Until the sale I was contacted regularly by phone keeping communications open. Always received a very friendly reception when calling into the office.Very pleased with overall service.
Susan · 12 February 2023
★★★★★ 5/5
GoogleWorking with Chloe at Andrews is fantastic. We are a technology supplier for Andrews and it is rare you find such a pro-active and forward thinking agent. Their focus on customer service is outstanding and approach is refreshing and very positive during the year we have had! I would highly recommend this agent to anyone local home owners.
Amy · 28 June 2021
★★★★★ 5/5
GoogleI wanted to highlight what a wonderful service I had from Hannah Bailey at Andrews whilst selling my property. She kept me well informed of everything that was going on and I never needed to chase. She was polite, welcoming and nothing was too much trouble. Keep up the amazing work.PositiveQuality
Charlotte · 21 June 2022
★★★★★ 5/5
GoogleTyler helped me through the entire process of renting and made everything so easy! Had some trouble with the website so she helped me in branch and talked me through every step making it so simple! Absolutely incredible, couldn't ask for more!
Sam · 14 March 2022
★★★★★ 5/5
GoogleThe Team at Andrews were amazing, always on hand to answer my questions, kept me in the loop at all times and were prompt and professional when getting back to me. Chris Mitty the manager over there was particularly good. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Sophie · 21 June 2021
★★★★★ 5/5
GoogleFantastic staff so helpful this was the first time i sold a property the team was always honest and guided me through everything I needed to know if anybody is thinking moving..i would highly recommend Andrews Estate Agent from Witney....
Dean · 14 March 2022
★★★★★ 5/5
GoogleThe team in Andrew’s Witney have been amazing throughout the whole sales process. They went above and beyond to support us and answer any questions we had throughout. Thank you again
Luke · 13 January 2023
★★★★★ 5/5
GoogleAndrews have been a fantastic company to work with always responding to work being carried out. Communication is excellent and a fantastic team to help you out with any queries. Looking forward to carrying on the work with yourselves.PositiveResponsiveness, Quality, Professionalism, Value
A · 21 June 2021
★★★★★ 5/5
GoogleIsabel McCarthy has been excellent from the moment I’ve spoken to her. She’s been efficient and worlds away from the experience I’ve had with other members of Andrews. This review is for her, personally. Not of past experience with Andrews.PositiveResponsiveness, Professionalism
Issy · 26 August 2021
★★★★★ 5/5
GoogleEveryone was extremely heplful, they seemed all to have the relevant information even if they weren't working in that office. The property is fantastic and they made our lives incredibly easy during the move. I look forward to using them again in the future.
Luc · 26 November 2020
★★★★★ 5/5
GoogleI just recently enquired about purchasing my first home from Andrews, they have been fantastic right from the beginning and throughout. Tyler specifically made the process easy and hassle free - I would definitely recommend themPositiveResponsiveness, Quality, Professionalism
Shannon · 21 June 2021
★★★★★ 4/5
GoogleI would like to offer my thanks for the assistance offered by Samantha (maintenance team) in the professional and friendly way any issues are dealt with, and long may it continue.
Paul · 15 April 2021
★★★★★ 5/5
GoogleGreat Service always from both Michael and Nicola when it comes to our rental agreement! Very good communication and customer service. We are very happy!
Hannah · 6 March 2021
★★★★★ 5/5
GoogleI found Andrew’s very helpful when inquiring about a new home, especially a Mr Connor who I spoke to.PositiveResponsiveness, Quality, Professionalism, Value
Lottie · 21 June 2021
★★★★★ 5/5
GoogleSamantha (maintenance) was very helpful with sorting out TV issues in my flat. All much appreciated.PositiveResponsiveness, Professionalism
Neil · 21 June 2021
★★★★★ 5/5
GoogleSwift and clear response from Nicola with regard to work to be undertaken on my property.
Mike · 3 February 2021
★★★★★ 5/5
GoogleGreat! Positive. On the ball. Take immediate action. Bosh!
Anthony · 14 February 2021
★★★★★ 5/5
GoogleGreat staff, quick to respond and give great recommendation
Mark · 14 August 2020
★★★★★ 1/5
GooglePoor communication throughout from the local branch, and also head office. Would not recommend.
Archie · 13 November 2017
★★★★★ 1/5
GooglePoor communication throughout from the local branch, and also head office. Would not recommend.
Kelly · 30 July 2017
★★★★★ 1/5
GoogleVery poor communication, lack of general care towards customers
Sam · 28 July 2019
★★★★★ 1/5
GoogleBad service
Jan · 30 November 2023
Agent replied · 30 December 2023
Hi Jan, thank you for the review. I am sorry to see you received bad service from us. Here at Andrews we are growing every day and we would like some feedback on how we can improve ourselves. If you wouldn’t mind popping me an email on lpaynter@andrewsonline.co.uk so I can investigate your experience in a little more detail that would be really appreciated. Thanks, Laura.
★★★★★ 1/5
GoogleRating only, no written review.
Gordon · 23 January 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
