1/5
TrustpilotProperty mis-description, such poor service and attitude
I have recently purchased a property through this outfit, something I will never repeat again following this experience!
Trusted Agent profile · Witham
Fenn Wright Witham reviews
★★★★★
329 reviews across 3 platforms
64, Newland Street, Witham, CM8 1AH
Fenn Wright's office in Witham, at 64, is rated 4.7 out of 5 across 329 reviews on three platforms, including 112 Google reviews rated 4.9.
Reviews
Every review we hold for the Witham office, from every platform, shown as written. First names only.
Trustpilot5/5
YellExcellent customer service
Kirsty King was very helpful and informative, keeping us up to date on a weekly basis on the progress of our house sale, answering all of our questions in a very prompt and professional manner.
5/5
TrustpilotSimply Fantastic.
From the start, Paul valued our home and gave realistic expectations, Sarah then arranged viewings, which were quickly successful.
5/5
TrustpilotAn outstanding experience with Fenn Wright, Stanway
I have recently sold my home and purchased a property using Fenn Wright of Stanway
5/5
TrustpilotFenn Wright was first class
Fenn Wright was first class. Kirsty was so lovely, very helpful, always checking in, couldn’t fault them.
5/5
YellA great Fenn Wright house selling experience - Highly Recommended
I’m happy to highly recommend Fenn Wright to anyone considering selling their house. I recently had to sell my late fathers house. Their Sales team were friendly, informative and fair, the quotes I received from buyers were far above expectation. Once we accepted an offer the ongoing customer service was exceptional. I was contacted every week until completion by Kirsty to let me know what was happening and what I needed to do next. I was kept well informed until competition. This was a difficult time for me and it was made better by the smooth running and professionalism from start to finish of the whole process.I wouldn’t hesitate to use Fenn Wright again.
5/5
GoogleFenn Wright were great throughout the entire process. Kirsty could not have been more helpful and communicative. We were never out of the loop, and when everything didn’t go to plan she was straight on the case. Cannot recommend enough.
Agent replied · 21 June 2024
Hi Tom, many thanks for your fantastic review which has been passed to Kirsty and the team at Witham. Thank you, Stella
1/5
TrustpilotFenn Wright Colchester - HORRIFIC EXPERIENCE
Absolutely horrific experience with Fenn Wright Colchester!! We moved into a property a month ago, after pointing out some issues before the tenancy agreement was signed and promised it would be sorted before we moved in, we got the keys and were very excited to move into our home, well the professional cleaning was not so professional, the place was disgusting! Literally old food running down the side of the cooker, hob was dirty, filthy cupboards, floors and bathrooms. Then we had the pleasure of sewerage floating around our garden. A month into our agreement, we still have clothing and stuff that the landlord has apparently left in the house, we have no access to the garage where the boiler is kept, so hot water is not guaranteed! The emergency contact for the after hours contractors don’t get answered, and when the one of two did call back 3 hours later, after many attempts snd messages, we were told he couldn’t do the job, but even if he could not having hot water is not deemed as urgent! I have sent countless emails to get stuff sorted and I don’t even get a response! unless I become demanding! We have metal frames and cement blocks lying in the driveway, a huge safety issue!! The garden has rubbish lying everywhere and also a storage facility for whatever the owner didn’t feel like taking with when they moved. Furthermore two garage doors blocking our living room door! Some windows don’t have handles to open. Eventually we get some contractors coming to quote on what needs to be done, but the landlord won’t accept the quotes and insists his brother needs to come and look at the issues! Well the so called brother is on holiday for a week and we have to wait for his return! In the meantime we are living with other peoples clothing and suitcases and whatever else is being stored in our bedroom! The garden sheds are full of old broken tools, sports equipment and equipment, and our stuff is lying getting damaged on the lawn outside, as we have no space to pack it, all this whilst Fenn Wright couldn’t be bothered to assist or sort anything out! There should definitely be an option for minus stars, as what should have been an exciting time, has turned into a nightmare! Absolute disgusting service from all at Fenn Wright! A full inventory with many of the issues listed had been sent before us moving in, however it probably has not even been read nor acknowledged by Fenn Wright , I have never experienced such un professionalism! But I guess they get their money, so they don’t really care!
5/5
TrustpilotPhil, Kris and Kirsty
Phil, Kris and Kirsty all were extremely helpful throughout the purchase of the property. As a first time buyer things can be extremely daunting but the process was simplified and I was aided where needed. The response was extremely fast and I can’t really fault the service I received.
5/5
GoogleAs a first time buyer , myself and my partner had no idea of what was involved with buying a property. The whole team at fennwright were incredibly helpful throughout. Amy and Martina in particular were always available to take our calls and advise us on the next steps. Many thanks for making our purchase of our first home possible
Agent replied · 21 June 2024
Hi Gemma, thank you for your lovely feedback which has been passed to Amy, Martina and the team - and congratulations on your new home! Thanks, Caroline
5/5
TrustpilotProfessional service from day 1 to the…
Professional service from day 1 to the completion of the house sale.Our sale was a particularly complicated and difficult sale and would most likely never of happened without the outstanding support of Kirsty King.We would totally recommend Fenn Wright and would have no hesitation in using again.
5/5
TrustpilotStanway Fenn Wright - Excellent!
Kirsty and Paul lead my sale from beginning to end, it was seamless, professional and quite the opposite from what I believe most people expect from estate agents these days. Thoroughly recommend the Stanway branch Colchester!
5/5
TrustpilotProperty purchase Purchasing a property can be and is…
Purchasing a property can be and is very stressful, Kelsey helped the purchase of our sons property a lot easier and was always available on the phone and emails. Kelsey also spent time to engage with the solicitors and mortgage company to get the purchase over the line. She is a fantastic asset to fenn wright. Many thanks again for your help. Very professional service. Darren northover
1/5
TrustpilotTerrible customer service
Wanted to view a property they have listed. The girl on the phone very unprofessional and telephone manner shocking.Wanted to view the property to make sure it's suitable for my family needs. I'm integrated on the phone. I'm not going to do a 140 mile round trip to waste my time. Won't be using this company. Wish I had seen the reviews prior to calling them. Would have saved my time.
5/5
YellWould highly recommend
It was our first time purchasing a property and Fenn Wright was an absolute dream to work with. The whole team were always friendly, polite and approachable. They were always happy to answer any questions we had, whether it was phone calls or emails, you would always receive a swift response. Kirsty King in particular, who oversaw the process once the offer had been accepted was exceptional, and looking back at our recent experience I'm so grateful she was there supporting us and working extremely hard - day and night sometimes! We exchanged within 12 weeks and I'm sure this is due to Kirsty's meticulous hard work.
1/5
TrustpilotTerrible company
I can only suggest that the good reviews of Fenn Wright have been written by friends and family or paid third parties. Terrible company
1/5
TrustpilotZero stars for us
Zero stars for us. We have had bad experience with the Ipswich and Woodbridge branches. Agents like to play games, keep you on your toes, play with your emotions so you can pay as much as possible (we are a one income family with young children). Yet, they accept offers for developers who pay way below the asking price, make up the house and sell it a year later for over 100K in profit. Shame on you all.
1/5
TrustpilotI wouldn’t recommend Fenn Wright for…lettings
I wouldn’t recommend Fenn Wright for sales letting. I previously had 20 years plus of dealing with them with no issues, but in the past 6 months I feel the service offered has gone down hill considerably!I had 3 properties with them but had major issues with them and their contractors on a new tenancy where I was told their cleaners had been in but on visiting the property, I found they hadn’t, I informed the agent who arranged for the cleaners to go back but the quality of cleaning was still very poor. I found out myself as there was no inspection from Fenn Wright to assure this had been done. I was even told that the cleaners had been in to clean, when in actual fact they had not.As I was disappointed with their service, I moved the portfolio to a more reliable agent. Fenn Wright were to hand over the keys to our new agent but Fenn Wright had lost keys to two of our properties. They were instructed to appoint a contractor to rectify the issue but failed to instruct him properly, resulting in yet another failed attempt at resolving issues, which they had caused.In my opinion the service I received was unprofessional, lack of communication between staff and I felt staff were undertrained or lacked experience in dealing with managing my portfolio and that some staff would benefit from supervision.I will not be using Fenn Wright in the future!
5/5
TrustpilotKirsty is amazing and gets the job done…
Kirsty is amazing and gets the job done 👍🏻
5/5
YellSold
We were really pleased with the service provided by Matt Steane at Fenn Wright. He kept us informed throughout the process of selling our home. I would recommend Matt and the team to anyone looking to sell a property in the Witham area.
5/5
GoogleChloe was really friendly and helpful team, highly recommend!
4/5
GoogleI recently employed the services of the Witham/Colchester Lettings team of Fenn Wright (for the first time) to find a new tenant for my buy to let flat in Witham. I found their service to be prompt, professional and efficient and competitive and am happy to recommend themPositiveResponsiveness, Professionalism, Value
Agent replied · 21 June 2024
Hi Paul, thank you for your fantastic feedback which has been passed on to our lettings team. Thank you, Caroline
5/5
YellExcellent experience
Since the early stage of the process Matt is being very helpful. He has been always available to answer our questions and given the right advices. He always kept us up to date during the process and also very professional. Highly recommended
1/5
TrustpilotFenn Wright Sudbury
After being told that all parties were in line and ready to go we were looking forward to moving to our dream property, as we believed the chain to be in place.Four and a half months later and subsequently finding that, far from being ready to go; solicitors had not been appointed and mortgages had not been approved; the dream had slowly turned into a nightmare.No sale, no purchase, no chain, no move and no faith in Fenn Wright.The tired cliche of “promising a lot, but delivering little” seems fitting for this agency.We, therefore, consider that we were misled from the beginning.If you are considering using Fenn Wright; my advice would be: think very carefully.There are plenty of other agencies in the area.
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Questions about Fenn Wright Witham
How many reviews does Fenn Wright Witham have?
Fenn Wright's Witham office has 329 reviews across three platforms: 112 on Google, 45 on Yell, 172 on Trustpilot (across the whole business).
What is Fenn Wright Witham's rating?
Fenn Wright Witham is rated 4.7 out of 5 across all 329 reviews, and 4.9 out of 5 on Google from 112 reviews.
Where is Fenn Wright's Witham office?
Fenn Wright Witham, 64, Newland Street, Witham, CM8 1AH.
