Every review we hold for the Witham office, from every platform, shown as written. First names only.
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5/5
GoogleSpecial thanks to CM rents Nd a very special thanks to Catherine who assisted us in renting so great full and pleased with their service
Sari Β· 4 December 2024
Agent replied Β· 11 December 2024
Thank you for your glowing 5* review Sari. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI have received the best service from Emily and Lauren from the witham branch, they have both been so helpful and answered all of my questions that I had.
Bea Β· 13 March 2026
Agent replied Β· 13 April 2026
Thank you for your kind words, we are thrilled to hear that Emily and Lauren provided you with exceptional service at our Witham branch. Our team is dedicated to meeting our customers' needs and we are glad to have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleLovely staff, Catherine and Tierney were really helpful in helping me find a place and move in as soon as possible, they made the process very easy. 10/10 recommend
Nwizugbe Β· 24 September 2024
Agent replied Β· 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat speedy service from CM rent! Tilly was brilliant she helped me with all my questions and was extremely responsive thank you ππ» β¦
Charlie Β· 5 December 2024
Agent replied Β· 11 December 2024
Thank you Charlie for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
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1/5
Google100% Avoid this letting agent! I can honestly say that I have never had such a bad experience while renting in any of my previous tenancies. I was a tenant with them for two years during which time requests for essential maintenance and repairs were ignored. Communication is definitely not their strong point. After handing back the keys at the end of my contract all communication has been dropped. Despite repeated attempts to request information such as check out inspection report, deductions etc I am still clueless as to why I have not received my deposit back. I can not personally see any reason to hold the deposit back, the fact the property has been advertised and let within the month after I vacated would back this. I have now resorted to contacting the deposit protection scheme to resolve this matter externally.
To anyone looking to rent from this company I strongly recommend you seek an alternative option and save yourself repeated stress and headaches!
Ashley Β· 13 September 2025
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5/5
GoogleI have recently moved to another property and found all the staff at CM very helpful especially Isla, she has been an absolute star from the very beginning of this stressful process. Nothing has ever been to much trouble. I would thoroughly recommend this firm for rental purposes.
David Β· 13 August 2023
Agent replied Β· 27 August 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have used CM for a couple of years now and the service I receive is outstanding. Christine is the most understanding, helpful and reinsuring lady who will always go above and beyond to help with any needs or to answer any questions you may have. 100% recommend Christine for a stress-free easy move! :) Thank you CM
Luke Β· 30 July 2022
Agent replied Β· 30 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleIn the past I have always privately rented so I wasn't too sure how the experience would go using an agency but I was pleasantly surprised with the amount of help, communication and speed of which everything was sorted out couldn't of asked for a better experience. π alot of thanks and appreciation to Catherine and the cm agency β¦
Ben Β· 13 April 2025
Agent replied Β· 13 April 2026
Thank you for your excellent 5* review and kind words of our dedicated team Ben. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMy fiancΓ©e and myself were looking for a property to rent in the Chelmsford / Witham area. After we found a property and had a informative viewing we got accepted. Both Dan & Isla were always there to answer questions and liaise between ourselves and the landlord. Could not recommend CM Rent enough.
Kristian Β· 1 January 2023
Agent replied Β· 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
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5/5
GoogleThank you Tierney and Cm Rent Witham, great service, quick process and very polite and professional. Thank you for sourcing our new home we look forward to many fond memories here.
Frankie Β· 6 June 2024
Agent replied Β· 20 June 2024
Hi Frankie, thank you for your kind words! We're delighted to hear that Tierney and the team provided you with great service. We hope you create many wonderful memories in your new home. If you need any further assistance, feel free to reach out to us. Kind regards, Lucy, Customer Relations.
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5/5
GoogleA recent change in circumstances in my personal life left me looking for a new rental property. What could have been a very stressful experience was made anything but by Tierney who was fantastic throughout the whole process and always kept me informed. I am now happily moved into the property and have her and the rest of the team to thank for making it a smooth transition into my new home. Thank You.
Jack Β· 26 July 2024
Agent replied Β· 24 October 2024
Thank you for taking the time to leave us your fantastic 5* review and your kind words Jack. Best wishes, Lucy, Customer Relations.
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5/5
GoogleSupported me through my renting process. Catherine and Tilly were amazing!!!
David Β· 5 March 2025
Agent replied Β· 13 April 2026
Thank you for leaving us your superb 5* review David. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
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2/5
GoogleHave been using CM Rent since 2017 however staff changes have led to a degrade in service.
Despite several attempts to communicate with CM Rent about my rental they have failed to respond to my query.
Landlords should avoid
Pnichols79 Β· 13 October 2025
Agent replied Β· 13 April 2026
Hello pnichols79,
Thank you for sharing your feedback with us. I'm sorry to hear about your recent experience and the difficulties you've faced in getting a response. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleBecky and the team in Witham were so helpful and really did their best to ensure a smooth move. Whatever query I had was answered swiftly and it was this that made the whole process stress free. CM Rent and Sales offer a personal service and the moving in box that they gave us on moving day was a lovely gesture.
Laura Β· 9 May 2021
Agent replied
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI recently needed to re-let my property and, being based overseas, needed a company I could trust. I had used CM Rent Witham before and they were excellent again. They communicated with me effectively and efficiently and found me a new tenant in days, making it a very low-stress and easy process. Thanks to Jordane and Dan.PositiveResponsiveness
Ruth Β· 25 October 2021
Agent replied
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have dealt with CM letting Witham as a landlord. The service has been excellent from Jordane, Dan and all team members. There is a very good philosophy to take care of the landlord and tenant in equal measures. Nothing is too much trouble. I would have no hesitation in recommending CM Witham to landlords and tenants alike.
Martin Β· 2 May 2021
Agent replied
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleLauren and Emily have been extremely helpful and understand to my situation when I came into the branch.
Lola Β· 13 March 2026
Agent replied Β· 13 April 2026
Thank you for your kind words! We are thrilled that Lauren and Emily were able to assist you and provide excellent customer service. We strive to make every customer feel understood and valued. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
Googlecmrent have been extremely communicative during the process of renting a property through them. Contact has been pleasant, timely and the property has been documented well to show safe living and detailed inventories. Thank you to the team and to Becky for helping us in what would normally be, quite a stressful time.PositiveResponsiveness, Quality, Professionalism
Kim Β· 25 October 2021
Agent replied
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleThis Branch is Fantastic!!! Iβve dealt with Isla Tierney and Jordane and they are all so helpful. Would strongly recommend
Dan Β· 26 July 2024
Agent replied Β· 24 October 2024
Many thanks for your fantastic 5* review and recommendation Dan. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGood customer service, Laura and emily helped us view a property at very short notice.
Dheeraj Β· 13 March 2026
Agent replied Β· 13 April 2026
Thank you so much for your kind review! We are thrilled that Laura and Emily were able to assist you with viewing a property on short notice. Providing excellent customer service is a top priority for us. Best wishes, Lucy, Customer Feedback and Support Team
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4/5
GoogleSupportive and uncomplicated management service and in particular Catherine, whose attentive and professional approach makes the process reassuringly smooth
Danny Β· 13 September 2025
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5/5
GoogleReally good customer service we was looked after by Tierney through the whole process and still feel she is there for us Tierney is a credit to the company
Alison Β· 24 December 2023
Agent replied Β· 31 December 2023
Hi Alison! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
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5/5
GoogleIsla went out of her way to my rental perfect and hassle free. I dedicated professional in every way.
I great experience - thank you.
Ian Β· 3 March 2024
Agent replied Β· 24 March 2024
Ian Williams thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAfter getting a job in Chelmsford, it was certain I'll have to relocate to its environs. I was lucky to find an apartment in Witham with CM Rent. The customer service was splendid. I didn't expect them to be that responsive but that was just a tip of the iceberg.
Sequel to securing the apartment, and on my move-in date, it was quite hectic for myself and baby considering that we were relocating from Huddersfield to Witham. The driver who moved our items was impatient and he literally off-loaded our belongings in the parking space allocated to me. Need I say that I missed my appointment with Jordane (the manager) who took it upon herself to meet us whenever we arrived at Witham. My belongings were in the packing space after the driver off-loaded and left. Jordane with the help of her hubby, dad and friend (God bless them!) took it upon themselves to help me with moving my things in the second floor apartment that I rented. Not only did they do this, she got my baby and I some food, drinks and dairy products from Morrisons.
She was the angel God sent to us that day because I wouldn't have known how to move my things (especially the sofa bed π¬) in without their help. Was already contemplating giving it away.
And to top it all she referred me to some nurseries, and a weekly program at Witham Library for my baby.
I am happy I met her and got my apartment through CM Rent. If there was a rating beyond 5/5, I'll gladly give it to them. 5 stars does not do justice to the favour I got from them.
Thank you, thank you thank you!π
Giwa Β· 16 September 2023
Agent replied Β· 30 September 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.