Beresfords Lettings reviews in Witham

Hi Charlotte Tough times for us all, but I am glad that you have been satisfied with the service provided by both our lettings team and John, one of our approved contractors during this challenging period. We all really appreciate your kind words. Steven Bond - Managing Director Residential Lettings

Hi Mr StowersMany thanks for taking the time to post your recent review. It is so pleasing to read such positive feedback considering how long we have been acting as your letting agent. Our staff always strive to go above and beyond for our clients and I am delighted that you would recommend us to others. On behalf of Beresfords can I thank you sincerely for all the business that you have provided to us over so many years. Rest assured, it is certainly never taken for granted.Steven Bond Managing Director - Residential Lettings

Hi BillieMany thanks for taking the time to leave your review. I am glad your experience with us was a positive one and it is great that you would recommend us to others. I know that all the team in Chelmsford, but especially Abby and Thomas will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Albert,Thank you for taking the time to leave your positive review. I know James and the rest of our lettings team at Chelmsford will be very grateful for your kind words and 5-star rating. We look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings

Hi MamMany thanks for your detailed review. I was pleased to read that our local lettings team are looking after your rental investment and remain in regular contact with you, especially in terms of updates regarding your legal responsibilities. We are all very grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Hi SanthemWe really appreciate you finding some time to provide us with your feedback. It's great that Lauren appears to have assisted you effectively with your recent renewal and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings

Hi Cherril,Thanks for providing your feedback. I was pleased to read your positive comments regarding Tessa, our Lettings Manager at Colchester. I'm glad that she assisted effectively in making your move as stress free as possible.Steven BondManaging Director - Residential Lettings

Many thanks for your positive feedback from your recent dealings with Imogen during her recent routine inspection to your rental property. I was pleased to read that her approach was professional and respectful.Steven BondManaging Director - Residential Lettings

Hi LindaThanks for taking the time to provide us with your feedback. I was pleased to read that as one of our tenants you feel that our lettings team respond swiftly when any maintenance based issues arise and that our team are looking after you, as well as the landlord.Steven BondManaging Director - Residential Lettings

Hi MartinMany thanks for your recent review. I appreciate your constructive feedback regarding your experience of dealing with us about 5 years ago. However, Abby has now been with us for some considerable time and does an excellent job. I am pleased that you have been impressed with her approach and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Fatma Thank you providing your recent review and 5-star rating, which is much appreciated. Steven Bond Managing Director - Residential Lettings

Hi FreddieThanks for your positive comments regarding Corrine. I am pleased that her visit went without issue and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Thank you for finding some time to provide us with your feedback. I am pleased that Ross and the rest of our lettings team have delivered a consistently effective level of service to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

HI MarkThanks for your positive feedback following your recent dealings with our lettings department in Chelmsford, and particularly James. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you for taking the time to provide us with your feedback. I am pleased that Gabby provided an excellent level of customer care throughout your transaction and answered all of your questions. I know she will be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings

Your review has just been brought to my attention as we do not currently subscribe to Trustpilot. I would be keen to find out more about the issues you raise as we would never charge anyone £500 to cut the grass and do not enter a property during a tenancy without providing prior notification to the tenants concerned! So please email me directly and I will investigate further. Many thanksSteven BondManaging Director - Residential Lettingssb@beresfords.co.uk

Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted last year. Beresfords have been successfully operating throughout Essex since 1968 and a large proportion of our business is from personal recommendations and repeat business. Our clients benefit from our large network of offices and we have experienced staff with extensive local knowledge on hand to assist. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service. I can assure you, extensive research is carried out prior to any valuations taking place and figures given based on comparable evidence and other properties sold in the area. Please feel free to contact me at a.horsley@beresfords.co.uk to discuss further.Alison Horsley, Customer Services Manager.

Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted last year. Beresfords have been successfully operating throughout Essex since 1968 and a large proportion of our business is from personal recommendations and repeat business. Our clients benefit from our large network of offices and we have experienced staff with extensive local knowledge on hand to assist. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service. I can assure you, extensive research is carried out prior to any valuations taking place and figures given based on comparable evidence and other properties sold in the area. Please feel free to contact me at a.horsley@beresfords.co.uk to discuss further.Alison Horsley, Customer Services Manager.

Hi HarryI really appreciate you taking time out to post your positive comments regarding Ryan. I am sure he will be very grateful.Steven BondManaging Director - Residential Lettings

Bianca I felt compelled to respond personally to the comments contained in your recent review. Firstly as a letting agent if Beresfords are to abide by current legislation then we simply cannot return a deposit in full at the end of a tenancy. An inspection needs to taker place to ascertain if any damage has occurred in the property which is deemed to be beyond general fair wear and tear. In this instance the inspection in question only took place recently and some damage was evident. We have been retrieving quotations in terms of what it will cost to put things right but then if an amount is to be withheld from the deposit to contribute to reinstatement we have to have written confirmation from both landlord and tenant that they agree to such deductions. We have only received such confirmation from the relevant landlord on this today hence why we could not return any monies to you beforehand. My Director of Lettings spoke to both yourself and your husband separately at length this morning and tried to explain that as agents we have to, by law follow a certain process which we have done. In this case a large part of the deposit is to be returned but an element will be withheld by the landlord so they can put right certain issues before new tenants move in. If you choose to dispute the amount being withheld then you can follow a process of appeal through an independent organisation. Also for the record all deposit monies which we retain are held in a dedicated client account and cannot be touched in anyway by Beresfords. Therefore to suggest we are ‘thieves’ is grossly unfair. We do and will continue to comply with relevant legislation but appreciate at times that our clients will not always be fully appreciative of what we can and cannot do throughout the rental process which is why I wanted to explain our position in this instance. Steven Bond Managing Director, Residential Lettings

Many thanks for your positive feedback following your recent dealings with our local lettings department. I am pleased that you found Karen helpful, patient and reliable and it is great that you would not hesitate in recommending us to others.Steven Bond - Managing DirectorResidential Lettings

Hi BraisThank you so much for your kind words and positive comments. We are pleased that you have been happy with the service we have, and continue to provide to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi FlorinIt was great to read your positive comments about Joe Wass and the rest of the lettings team at Braintree. I am pleased that they impressed from beginning to end.Steven Bond Managing Director - Residential Lettings

Hi DanMany thanks for your comments regarding the service provided to you when choosing Beresfords to let your property. It is good to hear that you have been impressed with the service provided and that you have found the experience of our staff to be above and beyond that of other agencies you have dealt with. We appreciate your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings