Every review we hold for the Witchford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI got to know Platinum Properties through networking and they are very friendly, knowledgeable and professional. I have asked for lots of advice from them and have been always guided to the right direction. The owner Maria is generously supportive and she definitely made a positive impact on this industry. A massive thank you to Maria and Platinum Properties.
Emily · 29 March 2024
Agent replied · 26 August 2024
Emily it was my pleasure to help! I am just so very glad that we have had the opportunity to prove that not all agents are the same and that some of us really take great pride in what we do.
Thank you for trusting us to help you and, moving forward, we hope you will have a far different experience with more support and advice aimed to help you.
★★★★★ 5/5
GoogleWell handled and a pleasant transfer.
All key details where clearly explained and dealt with Efficiently and at the time needed very pleasant staff
Jamydodge · 14 July 2025
Agent replied · 15 April 2026
Thank you for taking the time to leave a review, it means a lot to the team here. We’re thrilled to hear that you found our service efficient and our staff pleasant. Clear communication is key for us, and it's wonderful to know that we met your expectations. Should you need any assistance moving forward, please don't hesitate to get in touch. Best wishes!
★★★★★ 5/5
GoogleWe are really impressed with how the team dealt with the whole process of renting out our property, from the start with a smooth and easy process, all the way through to quickly matching up a tenant with no issues. Thanks again for Abigail and the team's help!
Sid · 27 June 2024
Agent replied · 26 August 2024
Thank you so much Sid, its a real pleasure to be able to help and we are very grateful to have the opportunity to work with you.
★★★★★ 5/5
GooglePlatinum took over an early termination agreement on a property managed independently by our landlord. The landlord wasn’t the best landlord to be polite. Abigail and the team were amazing and dealt with our nightmare tenancy with great professionalism.
They clearly value tenants and most definitely hold landlords accountable when necessary.
Thank you for all your help!
Bobby · 2 December 2023
Agent replied · 1 January 2024
Thank you so much for this Bobby. Whilst, as agents, our services are engaged by our landlords we do very much believe that our job is to support both parties in meeting their obligations which, naturally, leads to successful tenancies for all parties. We do very much value this being noted. Thank you so much for recognising this hard work.
★★★★★ 5/5
GoogleWell what can I say about Platinum Priperties. Both Lauren and Abi have been fantastic. Everything went so smoothly, communication was outstanding, nothing was too much trouble. I had been looking at other properties with other agents who never get back to you or just say that viewings are full. I never got this here. They both listened and helped as much as they could. Totally recommend
Marcus · 31 May 2022
Agent replied · 31 May 2023
Thank you so much Marcus, this is so kind of you to seek to leave us a 5* review. It is a total pleasure to be able to help you.
★★★★★ 5/5
GoogleFrom a contractors point of view these guys are a dream!
Pay on time, never quibble about quotes and frankly are in the know about issues meaning I know what me and the crew are walking into before we ever leave the shack.
Thanks to Maria and her exceptional team we never turn up without the right tools and parts for the job. Thank you guys, we really do appreciate it! <3
Will · 8 June 2021
Agent replied · 31 May 2023
It's great working with you Will. We really appreciate all that you do for us. Glad to have you as part of the Platinum family!
★★★★★ 5/5
GoogleHad an excellent experience with these letting agents. Communication throughout the entire process was prompt. Danny was particularly helpful in expediting the process for us and being quick to respond to any queries. Would definitely recommend
Jack · 27 July 2024
Agent replied · 26 August 2024
Thank you so much Jack, it was out pleasure to help and we are so grateful for the 5*'s
★★★★★ 5/5
GoogleI can highly recommend Platinum Properties. It was such a friendly, helpful, and professional experience from the viewing until the key collection. I’m very much looking forward to my tenancy!
Ann-Christine · 14 February 2026
Agent replied · 15 April 2026
Thank you so much for your lovely 5-star review, we’re incredibly grateful that you took the time to share your experience.
It’s been a real pleasure dealing with you, and we’re delighted to hear that you found the process friendly, helpful and professional from your initial viewing right through to key collection. Helping tenants feel supported at every stage is something we care deeply about, so your feedback truly means a lot to us.
We’re so pleased to hear you’re looking forward to your tenancy and hope you settle in quickly and feel at home straight away. As always, we’re here if you need any support as you get settled.
★★★★★ 5/5
GoogleI am thrilled to commend Platinum Properties for their outstanding letting services. From the beginning of the rental process, their unparalleled responsiveness has made the experience seamless and trustworthy. Not only do they address inquiries promptly, but their swift and thorough resolution of maintenance issues showcases a commitment to tenant satisfaction. I highly recommend Platinum Properties to anyone seeking a stress-free and positive renting experience. Their attention to detail and exceptional customer service truly set them apart, making the choice to rent from them an investment in both a comfortable living environment and peace of mind. Future tenants can be confident in their decision to choose Platinum Properties for an excellent renting experience.
Charles · 29 March 2024
Agent replied · 29 October 2023
Thank you so much for leaving us 5*'s Charles, we really do appreciate it :)
★★★★★ 2/5
GoogleFollowing the agency’s reply:
1/concerning the visits, we were not working both at home and even so, we do have some other arrangements or appointments. We asked twice for a reschedule of the visit (in 3 years) and both were rejected as you could not do anything….even 2 weeks before (which gave you plenty of time as you mention it) ...so we cancelled our appointments to be there and we did tell you we were not happy.
2/ concerning the end of tenancy cleaning, the reason we used our own cleaners was because not even one of the cleaners you’re vetting answered to any of our requests by email or just said they were not available by phone. We did check they did a good work…you didn’t say anything during the 2 remaining weeks when we still had the keys and you waited the very last minute to do the checkout. (thourough...much more than the check-in).
3/ Of course we accepted the proposed deduction as we received 3-4 emails asking us to answer urgently !! and we needed to move on.
Glad to see that the amount of 285 £ is minimal to you. (plus the 300 we already paid for the professional cleaning).
Awful communication or no communication at all. During the tenancy they visit the property every 6 months (that’s fine but…) they won’t change the appointment they send you 2 weeks before in case you can’t be there !!! they would just use spare keys !! So we had to amend our planning as we refuse an agency to inspect the property with our belongings in our absence. It seems logical and at the end it only protects the agency !! Otherwise, we could claim something is missing but they just don’t care.
At the end of the tenancy, we paid 340 pounds for cleaning the property, we offered to give back the keys, but they refused to and organized visits during the last 2 weeks until the end of the contract, and then asked for 300 pounds for…….cleaning ! No communication or negotiation, the check out indicated even the slightest black point that I couldn’t even see on the floor probably by shoes during the visits, noted also chips and damages that were on the check in document as well, they also noted the virgin cable we left for the next tenants (as we also had cables like that when we entered for example. Anyway no cooperation as it wasn’t “conform to their professional standards” (!). During the visits, during our 3 years tenancy, the property was extremely very well maintained ! until the end of tenancy ....where it was suddenly... tragic.
For anyone considering renting with this agency I would advise to be extremely thorough in your check in process and be prepared to plan your week according to their wish and don’t pay for a professional cleaner at the end of the tenancy as they’’ll charge you in any case. If you don’t accept, they just tell you you’ll have to go through the adjudication process. At the end you just want to move on with your life and they win.
Ellh · 28 February 2024
Agent replied · 31 May 2023
Thank you for your review.
I have carefully reviewed your file and can see that all emails sent to us have been responded to and all maintenance dealt with in a timely fashion. As you state yourself, we give 2 weeks notice of visits and I can also see that all of the end-of-tenancy emails were also sent. As such we respectfully disagree with your assertion that our communication is terrible and we are not communicative at all, this is not what the physical evidence shows on the software correspondence log.
With regard to visits, we do change these wherever possible however they are completed within our working hours and we do have to consider other appointments that are booked in and required by other clients and customers. You are made aware of the need for property visits in the terms and conditions you sign at the commencement of your tenancy. As you say, you are given 2 weeks' notice to give you time to make any necessary arrangements for the visit and, given that you and your husband worked from home, you were able to be present for visits so we find this a strange complaint, particularly as you did not complain about our service at all prior to leaving this review. We have never accessed the property at will on keys, neither have we had any accusation of theft in the many years and countless times we have completed property visits without tenants present because all staff are suitably vetted, trustworthy and reliable.
As other reviews show, we are thorough at the end of tenancy, this is our job and we take great pride in doing it properly and in line with current legislative requirements, primarily in order to facilitate the comfort of new tenants in moving in who have the right to move into a clean and tidy home and be able to settle in straight away, however, as per a prior review, we are fair in doing so. At the end of the tenancy we use a portal which provides you with your tenancy agreement, original inventory, emails at 28, 21, 14 and 7 days before leaving with top tips and reminders and a full downloadable booklet containing a plethora of information to make it as easy as possible for you.
I can see that you used your own cleaners for the end of tenancy. As detailed in the end of tenancy information, it is your responsibility to utilise the information provided to check that their standard of work meet this.
Our end-of-tenancy documentation does include recommended cleaning companies (who have been vetted by us and a copy of their insurances held and have signed the required contractor agreement relating to service and professional standards to work with us) they can and will return for free if the cleaning does not reach the required standards. Sadly, we cannot allow you or any unvetted individuals access to the property following the end of tenancy for insurance purposes, this is made extremely clear in the end of tenancy guidance.
I can see that you agreed the proposed deduction quickly and that this was minimal and we thank you for your understanding in this regard.
1. We covered this above, if we have other appointments scheduled we cannot move these.
2. As detailed in the check out information, please contact us if you are experiencing any issues, we would have happily provided support.
3. We would suggest contacting the cleaners you used, supplying the EOT report and asking for a refund accordingly for the areas missed.
4. Our check out is completed using the exact same software as the inventory and you are given 7 days at move-in to thoroughly check the inventory and make any additions you see fit yourselves, I note no amendments were made and you were happy the representation of the property laid out in the inventory was correct.
★★★★★ 5/5
GoogleFrom the initial contact to arrange a viewing through to pick up of the keys, India and her colleagues were professional and friendly. Even a few weeks hiccups at the start of the tenancy were handled quickly. They definitely made the process less stressful
Lorna · 14 July 2025
Agent replied · 15 April 2026
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with India and the team. It's lovely to know we could help make the process smoother for you, even when a few hiccups popped up. If you ever need assistance in the future, don’t hesitate to reach out. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleThe team at Platinum are really approachable, professional and friendly. I was a long-standing tenant in one of their managed properties before being in the fortunate position to buy my house.
Fast forward a couple of years and my life has taken me overseas, and I did not hesitate to turn to Platinum to manage my property, having known their attention to detail as a tenant prior.
The customer service is great. Communication is clear and easy to navigate through any actions I may need to undertake as a landlord. They engage highly professional tradespeople and there is pragmatic guidance as to what is needed to ensure tenant safety and comfort, versus what is potentially a value add to the property.
I thoroughly recommend the services of Platinum to any prospective private landlord or tenant.PositiveResponsiveness, Quality, Professionalism, Value
Deborah · 30 November 2023
Agent replied · 31 May 2023
Thank you for the review and the feedback Deborah, we really appreciate it and will certainly look into that suggestion, it’s a great idea as we do know this can be a challenge.
★★★★★ 5/5
GoogleAfter a difficult time moving away from the family home with my son, it was such a pleasure to receive the help and support from Lauren Brown, i have never rented property as i have always been a home owner, Lauren supported me throughout the process and explained absolutely everything, no question was ignored and i had some silly questions....the moving in process was so smooth and simple and any issues i had was answered straight away either over the phone or via email, the support my son and i have received from looking for somewhere to rent to now the after care from the whole team starting at the top has been incredible and very much appreciated, thank you all so muchPositiveResponsiveness, Quality, Professionalism, Value
Richard · 31 October 2023
Agent replied · 8 June 2023
Thank you Richard, it has been our pleasure to help you and we are so glad that you were settled and able to enjoy your first Christmas in your new home. Thank you too for the tasty treats!
★★★★★ 5/5
GooglePlatinum Properties is outstanding. The entire team is extremely professional, responsive and personable. As an overseas landlord, I feel confident knowing that my property is completely in their hands. Thank you for everything you have done over the past four years for me. It has meant the world!
Nadia · 29 March 2025
Agent replied · 15 April 2026
Thank you so much Nadia, its a real pleasure to be able to help you! We are so glad you feel this way.
★★★★★ 5/5
GoogleAbsolutely no problem with these agents at all. They were very accommodating, informative, and efficient in responses. A huge thankyou to India and Abi for helping us along the journey to move into our new home.
Erin · 14 August 2025
Agent replied · 15 April 2026
Thank you ever so much for your lovely review! We're thrilled to hear that you had a positive experience with our team, and we will definitely pass on your kind words to India and Abi. It's always a pleasure to help people find their new home. If you need anything in the future, don’t hesitate to get in touch! Wishing you all the best in your new place!
★★★★★ 4/5
GoogleWe like to support independents where we can and is part of the reason for choosing Platinum Properties for finding and vetting tenants. Maria is fab! She is extremely knowledgeable, always really helpful, and so friendly and welcoming.
Skye · 2 March 2023
Agent replied · 31 May 2023
Thank you so much Skye, it's always a true pleasure to help you find long-standing good tenants and we very much appreciate the business.
★★★★★ 5/5
GooglePlatinum Properties have been excellent for me in managing the letting of my property.
With every step including charges & fees, and actions required to maximise rental income, they have been first class.
They also ensure that the property is always tenanted and any tenant issues are addressed swiftly.PositiveResponsiveness, Quality, Professionalism, Value
Paul · 20 December 2024
Agent replied · 26 December 2024
Thank you Paul, its been an absolute pleasure helping you.
★★★★★ 5/5
GoogleI was a tenant with Platinum Properties for over 3 years. I have only good things to say about them.
- Whenever we had technical issues in the flat, such as heating or hot water issues, they would fix them as soon as possible, usually within a couple days. They never tried to charge us for any of these fixes.
- Increases in rent over the years were small enough (possibly even below market rate) that there was no reason for me to complain or contest.
- Returned our full deposit without issues (we used one of their suggested cleaning services for the end-of-tenancy cleaning).
Overall, I can attest that, probably as a consequence of being a company with a smaller portfolio compared to other larger letting agencies, Maria and her crew give a lot of attention to tenants and make an effort to accommodate requests and ensure issues are quickly fixed.
Raphael · 1 May 2023
Agent replied · 31 May 2023
Thank you Raphael, thast increadibly kind of you. It truly helps when we have tenants like you who are truly great tenants and really do take great care of the property! We wish you all the very best for the future.
★★★★★ 5/5
GoogleThis was my first time with dealing with Platinum Properties. I have been so impressed with them over the past few days. From my initial enquiry regarding a property to the instant response. Easy online application process requesting my preferences to my interest. I got a call back from Danny giving viewing times and confirming them at my convenience. The viewing at the property today was a delight by Danny; who was prompt, delightful and very knowledgeable about the property, He took his valuable time to allow me to take my time to assess the property. I am almost certain I will take this property knowing that I can count of Platinum Properties to make the process seamless and continue to manage the property throughout my tenancy,
John · 2 March 2023
Agent replied · 31 May 2023
Thank you so much John, it's been our pleasure to help and we are truly very glad you have found the experience good and we are truly grateful for your 5* review. Thank you.
★★★★★ 1/5
GoogleLack of communication and professionalism throughout the rental process.
Richard · 14 February 2026
Agent replied · 15 April 2026
Thank you for taking the time to leave a review. Unfortunately, without a full name or any relevant context, it is extremely difficult for us to investigate or respond meaningfully to your comments.
We would also note that this is not the first review posted from this account, mostly negative, and most notably we are not the first agents. While everyone is entitled to share their views, this further limits our ability to understand whether the feedback relates to a genuine experience with our business.
As a managing agent, clear communication and professionalism are central to how we operate. We use a range of systems and processes designed to support tenants throughout the tenancy, including a CRM that tracks all communications, a tenant app, and a dedicated point of contact who provides guidance throughout the tenancy and feedback following visits. We also provide structured support through a Tenant Information Pack at the commencement of the tenancy, seasonal Winter Guidance during colder periods, and a comprehensive end-of-tenancy guidance platform.
We take feedback seriously and are always open to understanding where we can improve. If you are able to contact us directly with further details, we would welcome the opportunity to review the situation properly and address any genuine concerns.
★★★★★ 2/5
GoogleWhilst renting from them, they were amazing to deal with and always so efficient. Once our tenancy had ended, they tried to take the full deposit from me and even tried adding things on which clearly weren’t stated in the final inspection - such as a window being broken; but final inspection said ‘working condition’. I took it 3rd party through the company who held our deposit and managed to get half of our deposit back. BE CAREFUL as they will try and take everything from you! Always take photos of the place when you leave it and ALWAYS ask for a second opinion when claiming your deposit back. Because of this, I wouldn’t rent through them again nor would I recommend them to someone. Also, never accept a favour from them as they will always spin it round and use it against you!
Cherelle · 31 January 2023
Agent replied · 31 May 2023
Further to your review, given we covered the full costs of your professional end of tenancy clean (which ran into few hundred pounds) to try and support you with your move at a difficult time we are very sad that you would leave this review to be honest.
Equally we personally removed dog excrement from the garden and disposed of some items left in the house that would fit in our car to avoid as many charges to you as possible at the end of the tenancy.
Your landlord refitted the property for you at the commencement of your tenancy at your request and was very upset and disappointed with the condition at the end, especially the staining to the carpet that couldn’t be lifted with the cleaning, and therefore sought to propose deduction’s accordingly and were awarded compensation. Sadly we also took the brunt of the anger and frustration over the condition the property was left in and a member of staff was also shouted at by the landlord as well as receiving a number of unpleasant emails from you.
As said in other reviews, it is our job to propose deductions to you under our landlord instructions, we can’t simply not propose deductions as they may cause upset.
We are sorry that our good deeds were so easily forgotten and that you feel we seemingly deserved the punishment of this review and the treatment we subsequently were subjected to by both yourself and the landlord despite trying our hardest to step in and resolve as much as we could at our own cost. The saying of no good deed ever goes unpunished would appear to be true. This is a lesson learned on our part about trying to do a good things for people!
To this end we will leave people to draw their own conclusions regarding the support we provided and the review you have left.
★★★★★ 5/5
GoogleOur first time renting and Platinum made it as easy and relaxing as it could have been. Professional and happy to answer any questions we had which really put our minds at ease. Even since moving in they have been great with any queries and quick to reply with any concerns. Would happily continue with Platinum properties
Scott · 27 June 2024
Agent replied · 26 August 2024
Thank you so much for the 5*'s Scott, we are so pleased that we could provide a positive rental experience and are extremely grateful for your time in reviewing the service. We look forward to continuing to work with you moving forward.
★★★★★ 5/5
GoogleMaria and her team at platinum properties are simply exceptional. They offer a highly professional service, are always quick to respond and offer their clients fantastic options and solutions. Highly recommended by me.
Catherine · 3 September 2022
Agent replied · 31 May 2023
Thank you very much for your kind review! We love working with you.
★★★★★ 5/5
GoogleWe have recently changed our managing agents to Platinum Properties. The team have been incredibly supportive from the start. They answer questions, daily if needed, provide advice, have connected with our tenants to ensure they have everything they need, managed an efficient and seamless (to us) handover…but the thing I like the most is that they are friendly! Their emails have a light, easygoing, tone to them and they never seem to think anything is too much of a problem. I feel secure that they have both mine and our tenants interests at heart, especially as we are overseas landlords. Thank you Platinum Properties Team.
Leanne · 27 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
