Platinum Properties Ely reviews

Thank you so much for your kind words, Zoltan! We’re absolutely thrilled to hear about your positive experience with India and the team at Platinum Properties, and we are so very glad to have you return as a tenant. It’s fantastic to know that we could make the renting process seamless for you. Your recommendation means the world to us. If you ever need anything in the future, don’t hesitate to reach out. Best wishes from all of us!

We take feedback very seriously, however we have no record of you ever contacting us or renting or letting a property through Platinum Properties. Equally, the circumstances you’ve described are impossible. They do not reflect our business, staff, or procedures. All of our tenancy agreements, including draft copies, include a deposit protection clause as standard, meter readings are not taken during the course of a tenancy, only at the beginning and end for the inventory and check out. Our check-out appointments take place the day after tenancy end dates, after keys have been returned by 4pm the day prior by the tenants and we don't have a Cambridge office location and never have (which is really clear from all our marketing). We are extremely concerned that this review is so inaccurate in relation to our protocols that we welcome you to contact our Director so that we may ascertain further information to ensure that we can duly investigate if person(s) are purporting to represent Platinum Properties falsely. We would, please, ask that, on the basis of this, this review is removed until the facts in this matter can be ascertained and verified.

Thank you for taking the time to share your feedback. We are of course sorry to hear that you feel disappointed with certain aspects of your tenancy. At Platinum, we are committed to handling all matters in line with the law and in accordance with our landlord clients’ instructions. We always aim to provide clear information and support, and I am sorry if there were moments where our guidance left you feeling confused. It is worth noting that, before your tenancy ended, you also enquired about renting another property with us. We feel this demonstrates that, despite some frustrations, you still recognised the standard of homes we manage and the service we provide. With regards to your notice period and deposit return, we explained the legal position in writing during your tenancy and followed the correct process at every stage. Your deposit was returned in full, once we had received our client’s confirmation, and our team even assisted with final cleaning to ensure this could happen without deductions. We understand that moving home can be stressful, particularly during difficult personal circumstances, and we sincerely wish you well for the future.

Thank you so much for your lovely review, it really does mean a lot to us and is really kind of you to take the time. We’re absolutely thrilled to hear about your fantastic experience with Abigail and India. They truly are a wonderful team, and it’s great to know their warmth and professionalism shone through. We're grateful for your trust in Platinum Properties, and we look forward to working with you moving forward.

hank you so much for your kind 5⭐ review, it really does mean a lot to us. We’re so pleased to hear that your experience was smooth and stress-free from start to finish. Keeping you informed at every stage is something we take great care over, so it’s lovely to know that made a difference. India will be especially pleased to read your feedback, she’s a real asset to our team.

Thank you so much for your wonderful 5* review! We're thrilled to hear that you had a fantastic experience with Platinum Properties, and we truly appreciate you highlighting India’s brilliant support. It’s our goal to make the renting process as seamless and stress-free as possible, and it’s lovely to know we achieved that for you. If you need anything else in the future, do not hesitate to reach out. Enjoy your new home!

Thank you so much for taking the time to leave us 5* it means an awful lot to the whole team!

Thank you for the 5* review Jessica, it’s been a pleasure. We hope you will be happy in your new home and are very grateful for your feedback.

Thank you so much for your incredibly kind 5-star review, it genuinely put a smile on our faces. We’re so pleased to hear you had such a positive experience with Platinum Properties, and thank you for your very generous words about India. She’ll be absolutely delighted to know her patience and support made the process easier (and we promise, you were certainly never “incompetent” just a pleasure to help!). A smooth move is always a team effort, and it’s lovely to hear that came across. We also know how hard you were working alongside your move, so we really hope you’re now fully settled in and have managed to put your feet up and enjoy your new home properly, you certainly earned it by the sounds of things in the run to your move. Thank you again for taking the time to leave such a thoughtful recommendation. We wish you all the very best and are always here if you need us going forward.

Thank you so much for your lovely review! We're thrilled to hear that India made your house-hunting experience smoother and more enjoyable. It's wonderful to know that her cheerful and energetic support helped you find your perfect home after those four months. We truly appreciate your recommendation and are so pleased to have had the opportunity to assist you. If you ever need anything in the future, do not hesitate to get in touch. All the best in your new home!

Thank you for your message and for taking the time to share your feedback. I would like to clarify that, as you have not been tenants of ours, the experience you are describing relates to the initial enquiry stage rather than a tenancy or ongoing management service. That distinction is important, as our processes at this early point are designed to meet specific legal and compliance requirements. When a property enquiry is received, we are required to gather a consistent set of basic information before proceeding further. This enables us to assess, in a fair and transparent way, how best to assist each applicant, and to ensure alignment with referencing criteria and insurance obligations set by third parties. These steps are in place to protect all parties involved, including prospective tenants and our landlords. We do understand that this can feel impersonal at first contact, particularly when you are just beginning your search. However, at this stage it is a necessary part of ensuring that we provide accurate guidance and avoid progressing applications that may not meet required criteria. We are sorry to hear that this approach did not meet your expectations on this occasion, and we do appreciate you taking the time to share your perspective.

Thank you Reggie, your review of Danny gave us all a giggle :)! We really appreciate you taking the time to leave a 5* review, it was a pleasure to help.

Thank you ever so much for your wonderful review! We will make sure Abilgail sees it. It always means a lot when someone takes the time to leave such positive feedback. We pride ourselves on excellent communication and support, so it’s great to know that we met your expectations. If you need anything further or have any questions in the future, don’t hesitate to reach out. Wishing you all the best in your new home!

Thank you so much for your lovely review! We're thrilled to hear that you had such a positive experience with our team. It's fantastic to know that India was able to assist you effectively and make the process easier for you. Your kind words about our professional and approachable service mean a lot to us. We truly appreciate your recommendation and would be more than happy to help you or anyone you know in the future. Cheers!

Thank you ever so much for your kind 5* review, Nigel! We're thrilled to hear that you had a positive experience with India and that she was able to assist you throughout the process. We truly appreciate your recommendation and look forward to ensuring your tenancy is smooth and enjoyable. If you need anything at all, please don’t hesitate to reach out. Cheers!

Thank you so much for your extremely kind 5* review Kim. We are delighted we could help you and it has been our pleasure. Danny really enjoyed helping you, you are a pleasure to work with. Thank you too for the very kind anniversary wishes.

Thank you ever so much for your lovely 5* review! We’re absolutely thrilled to hear that you had such a positive experience with us at Platinum Properties. It’s fantastic to know that India has been able to assist you every step of the way, from viewing to moving in. We truly appreciate your kind words and are here to help whenever you need, we very much look forward to continuing this good working relationship. Wishing you all the best in your new home!

Thanks you so much for taking the time to leave a 5* review, we are really grateful and so pleased that we could help you, it was a pleasure.

Aww, Adele, it's been a complete pleasure to be able to help you. Thank you so much for trusting us with your home and for your lovely 5* review.

Thank you so much for your 5* review! We're thrilled to hear that India and our team have been able to assist you throughout the application and moving process. Your recommendation means the world to us! If you ever need anything else, don’t hesitate to reach out. Wishing you every happiness in your new home!

Thank you so much for your lovely words, it really is very special when someone takes the time to leave such a lovely review despite the fact that, on this occasion, we are sorry you did not find a suitable home with us! We're thrilled to hear that you had a wonderful experience with India and Abbie, even if the property wasn’t quite right for you. It’s fantastic to know that you found our team friendly, accommodating, and informative. We’re committed to providing exceptional service, and your feedback really brightens our day! We hope to find the perfect property for you soon and look forward to continuing our professional relationship. Cheers for choosing us!

Thank you for your review Holden and I am sorry that negotiations are taking some time. You are correct, we do not have full autonomy over the management of the property as we do not own the property, the landlord does. Many of our landlords do provide us with full autonomy, however, others do not and prefer to be involved in every aspect of the process, which is their right as the owner of the property and we must respect that as a company. In this case there are some deductions due to breaches of the tenancy identified and laid out to you in the Final Inspection Report, alongside photographs of the same, which are not cleaning related, for which the landlords are seeking to make deductions and we are currently trying to provide advice and support to the client with regard to these being fair and proportionate within the guidelines for deductions. We cannot release funds without their instructions in relation to the deductions they wish to seek. Our role is to advise the client of what would be considered fair and proportionate and ensure that we all operate within the legal framework we are given, but ultimately we must take the clients instructions. This is the fundamental role of agency, all agencies, and should always be remembered when renting a property. If the agent oversteps this boundary the landlord can make a complaint and potentially have us fined. I hope this explains the role of agency, you may not agree with it or believe you need an explanation of it, but your review clearly outlines that this is your complaint. We cannot change the legal framework under which we operate as agents.

Thank you so very much for taking the time to leave us such a wonderful 5-star review, it truly means a great deal to the whole team. We’re delighted to hear that you’ve had such a positive experience with Platinum Properties Ely and that your new home has met your expectations. Knowing that the process felt smooth, professional and well-supported is exactly what we aim for, so it’s incredibly reassuring to read your feedback. Your kind words about our communication are greatly appreciated, and we’ll be sure to pass on your special mention to India, she’ll be thrilled to know her support made a difference. Thank you again for your recommendation and trust. We wish you every happiness in your new home and are always here if you need us in the future.

Thank you James, we really do appreciate this and it does mean a lot to us. We are so glad that we could successfully conclude your tenancy and thank you for being good tenants, it was a pleasure to work with you. We really appreciate your balanced and understanding position and review and the time taken to leave it. Thank you.