Every review we hold for the Wirral office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNick has been very helpful in getting us through the mortgage process, he is very knowledgeable and transparent. Explains every small details and always willing to hear and answer. He was always a call away. He always welcomed us in his office for discussions throughout the process. Looking forward to working with Nick again and would highly recommend him because if he is looking after your mortgage process you are in safe hands.
Praveen · 26 May 2024
Agent replied · 23 October 2024
Dear Praveen, thank you for your kind words about Nick! We are thrilled to hear about your positive experience with him and how he guided you through the mortgage process with transparency and expertise. We appreciate your recommendation and look forward to assisting you again in the future. Thank you for choosing Jones and Chapman Estate Agents Prenton.
★★★★★ 5/5
GoogleI recently bought my first home, and I genuinely couldn’t have done it without the help of Nicolas Cabo . As a first-time buyer, I had a lot of questions and uncertainties, but he guided me through every step with patience, clarity, and professionalism.
What stood out most was his responsiveness. He was regularly available even when I finished my work later in the evening
He always took the time to explain things thoroughly, no jargon, no pressure, just clear advice that helped me make informed decisions. I felt like he really had my best interests at heart.
Thank you Nic!
Jan · 17 May 2025
★★★★★ 5/5
GoogleI had the pleasure of meeting Alison Saunders from the prenton branch and from the start I was made to feel welcomed and comfortable.
Throughout our meeting Alison was very informative, professional and absolutely charming to chat with.
I will most definitely be choosing jones and chapman to sell and purchase properties in the future.
I hope this company recognise Alison as an asset .
Thankyou Alison.
Lucy · 25 July 2024
Agent replied · 23 October 2024
Hi Lucy, thank you for sharing your positive experience with Alison at our Prenton branch. We are delighted to hear that she provided you with excellent service. We will make sure to recognize Alison for her outstanding work. Thank you for choosing Jones and Chapman! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleUnfortunately the same thing has happened yet again with this branch. Book in for a viewing at the earliest possible time. Then get a phone call the day before the viewing to say someone has viewed and had an offer accepted.
Spoke to the branch manager, John, who said they only have 1 viewing Clark, and they only work part-time. This means they can only do viewings on very few days.
Awful customer service, and goes hand in hand with when I almost dealt with them for a mortgage
Branch Manager was that arrogant that he couldn’t even stomach an apology
Carl · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe can't thank Nicolas Cabo enough for his incredible support in helping my wife and me secure our mortgage approval. From start to finish, he was professional, dedicated, and always willing to go the extra mile, even taking time outside of office hours to make sure everything moved forward smoothly. His guidance made the whole process much less stressful, and we truly appreciate his commitment and expertise.
Kuhashanth · 20 August 2025
★★★★★ 5/5
GoogleNic was amazing from start to finish of our buying process, it was very nerve wrecking for us 1st time buyers, but he put us at ease and gave us step by step instructions with alot of information we knew nothing about, got us the best deal, with the best people in his team, will be forever greatful... Thank you Nic
Mr and Mrs Stansfield
Dawn · 23 July 2025
★★★★★ 5/5
GoogleI would like to thank Nicolas Cabo for being very professional, friendly, supportive and informative. Nicolas helped us to go through the house purchase. Me and my husband are so thankful and happy because it is our first home, that means a lot to us. Would we recommend Nicolas? Definitely - Yes! Thanx, Nick, thanx a lot 🙏 😀 …
Laura · 26 May 2024
Agent replied · 23 October 2024
Dear Laura Aniulyte, thank you for your kind words about Nicolas Cabo! We are thrilled to hear about your positive experience and how he helped make your first home purchase a special one. We truly appreciate your recommendation and are grateful for your feedback. Congratulations on your new home! 🏡🎉 …
★★★★★ 4/5
GoogleDealt with Helen Bennett who currently deals with property maintenance for my rental property. Mixed experiences over the past years but have noticed a marked improvement of late. Helen was easy to contact and was really excellent to deal with. Quick to notify any issues and extremely helpful in sorting out so full marks
Kevin · 25 July 2024
Agent replied · 23 October 2024
Hi Kevin, thank you for sharing your experience with Helen Bennett. We're glad to hear about the improvement in your interactions and appreciate your positive feedback on her excellent service. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbi was really friendly, professional and knowledgeable during the market appraisal we arranged for our property. She provided great guidance and reassurance at what next steps we can take and the services they have to offer. Thank you for your time :)
Rose · 26 December 2024
Agent replied · 9 January 2025
Many thanks for your outstanding 5* review and your generous comments Rose. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotIncompetent
It's a shame you have to give them a star at all. Very friendly at first took all our details and soon after that person left. None of pur details were passed over and after being with them for 3 months we practically had to start again. Ignored all our wants when sending over properties to view and just sent over any old property.
MP · 2 July 2026
★★★★★ 5/5
GoogleAmazing staff. Aidan was very professional and friendly.,
Maryrose · 27 October 2025
Agent replied · 10 November 2025
Thank you for your review! We are thrilled to hear that Aidan provided you with excellent service. We pride ourselves on having a friendly and professional staff. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently completed a mortgage review with Nick Cabo, who initially assisted us with securing our mortgage. Once again, his expertise and dedication ensured that we received comprehensive information and were kept informed throughout the process.
His service was exemplary, and I would confidently recommend him to others seeking assistance.
Professional, courteous, and fully transparent, truly commendable.
Abigail · 23 October 2025
Agent replied · 22 October 2025
Thank you so much for your kind words, we're thrilled to hear that you had a great experience with Nick Cabo during your mortgage review. We pride ourselves on providing exceptional service and it's always wonderful to hear when our clients are satisfied. Thank you for recommending us, it means a lot! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWhat a guy !!! Nick help us sort our remortgage out hassle a stress free, life insurance an home insurance in one hit !!! What bundle of knowledge this man has … couldn't recommend him enough …. Thanks Nick it’s been a pleasure 😎😎😎 …
Mattyjones24 · 26 May 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation mattyjones24. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNick delivered outstanding service, extremely helpful and attentive, always there to answer my calls when I had questions or problems.Nick is very professional but also has that put you at ease touch and is very honest. Would highly recommend.
Craig · 24 August 2024
Agent replied · 23 October 2024
Thank you Craig for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe where looking at selling our house to an agency that guaranteed fast sale. When seeing the ridiculously low offer i contacted jones and Chapman ..
That day a guy named Daniel Crawford came and had a chat about what to expect from him if he where to sell our house for us..
From the very start Daniel was professional and very aprocable. And we decided to market with jones an Chapman . With in 3 days we had vewings . And Feed back regarding the vewings. With in 2 weeks we had an offer and the sail of our house is going threw. .
We where not expecting such a fast sale. And i can only realy give my experience of the main person i delt with . If you do sell your property with J&c an you get the same Daniel Crawford supporting you with the sail of your house im sure you will find him very knowable efficient and helpful . He replyed to us promptly and helped when any paperwork came our way. A nice guy. And a stress free experience . Diane farrell claughton
Diane · 12 November 2019
Agent replied · 10 November 2024
Hello Diane,
Thank you so much for taking your time to send us such a lovely 5-star review! We are so happy that Daniel and the team could help sell your property in such a fast time and with an experience throughout that was helpful for you! If there is ever anything else you need from our team, please don't hesitate to get in touch with us and we will be more than happy to help you.
★★★★★ 5/5
GoogleI recently visited Jones and Chapmans, Antony Flynn, for mortgage advice which eventually led to a swift and easy mortgage.
Even though my circumstances where complicated to say the least, with self-employment and agency working history with adverse credit, Anthony re-assured me that he will do his best. I spoke to 5 different advisors altogether and 4 told me it was not possible due to my situation and I would have to pay extremely high rates. Antony went out of his way to research and find me the best deal and came through. I couldn't be more happy with the service he and Jones and Chapman provided and would highly recommend them. I will continue to use there services just for the effort put in.
Thanks Antony, much appreciated.
James Naughalty
James · 25 October 2019
Agent replied · 23 October 2024
Hello James,
Thank you for leaving such a postive review about Antony and our team here at the Prenton branch. We are so happy that Antony could help find you a swift and easy mortgage and if there is any other services of ours you need in the future, just give us a call or pop into branch and we'll be more than happy to help!
★★★★★ 1/5
TrustpilotCommunication was awful
Communication was awful. We put an offer in on a house and waited days to hear back. The whole time they did not mention another vendor offering. I had spoke to them in between to see what was taking so long to hear. Then said we’d been outbid. No mention of any other offers. Not really apologetic and couldn’t care less.
Customer · 24 April 2026
★★★★★ 1/5
TrustpilotComplete scammers and theives
Well I would like to say I'm shocked to see such bad score but after the phone call Ov just had im not. Rented a property back in 2016 was in a round about way warmed the landlord was a difficult man but wanted our kids to go the local school and that's all that was available we stuck it out for 8 years. The house falling apart around us and the landlord fixing NOTHING. So we left once our kids education was complete in Jan 2024. Then began the second war. The war with J&C trying to get my nearly £1500 deposit back is impossible. Being told I had to contact TDS for them to say not J&C have it now they are saying unless I can get a letter from Lucifer to say we can have it they wont give us it as they never managed the property. Well the guy could be dead for all I know as I have no contact details for his as he changed them over the years and never gave them to me. So now I got to court just what I need right now
Rebecca · 10 November 2025
★★★★★ 5/5
GoogleWe owe our house to Rhys. He got us the mortgage we needed for our dream house when no one else told us we could get one.
He guided us every step of the way even when we were battling with Regenda and Solicitors to get anything done.
He really couldn’t help us enough.
If you need a mortgage I would recommend Rhys to everyone. The Man is a complete professional and I’ll be using him again when it comes to remortgaging in a couple of years time
Matt · 25 October 2018
Agent replied · 23 October 2024
Hello Matt, it is always the best thing to hear when our team could help someone find their dream house and we are so happy that you managed to achieve this and that Rhys could provide such an amazing service throughout!
★★★★★ 5/5
GoogleI want to say that my experience has been pleasant. It's been quite a journey for my first mortgage but my mortgage advisor Nick has been so helpful throughout the process and I can't thank him enough. 10/10 would recommend.
George-Jordan · 26 May 2024
Agent replied · 23 October 2024
George-Jordan thank you for your kind words and you excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe chose Jones and Chapman after hearing two good reviews off our friends. Booking an appointment was really quick and easy. We were assigned Nick Cabo as our advisor and he was an absolute god send. Explained everything thoroughly and set us realistic time frames of when we could expect things to happen. As first time buyers we didn’t know where to start but nick talked us through everything and was always on hand via call or email if needed. We would have really struggled without him, we now have our offer and are progressing and know nick will be there for any queries or concerns we have to guide us the best he can. Thankyou so much Nick!
Em · 23 September 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful 5* review! We're thrilled to hear that Nick was able to guide you through the process so effectively. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThank you to Claire Cabo for her excellent communication and fast responses. Really appreciate the guidance through the process of buying my first home.
Charlotte · 19 December 2024
Agent replied · 9 January 2025
Thank you for taking the time to share your experience and for your wonderful 5* review Charlotte! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCannot fault Nicholas Cabo's customer service and expertise. He worked weekends and kept us informed of fluctuating interest rates and gave us the information we needed to make an informed decision on our re-mortgage. Thanks Nick!
Yen · 26 May 2024
Agent replied · 23 October 2024
Thank you for sharing your positive experience with Nicholas Cabo! We are delighted to hear that he provided excellent customer service and expertise throughout your re-mortgage process. We appreciate your feedback and will be sure to pass on your kind words to Nick.
★★★★★ 5/5
GoogleEllie on lettings was very helpful on viewings and was very polite and positive, Abi the manger was very good on helping me understand the forms to sign as I don’t quite understand them although I didn’t get the property this time would 100% recommend to use them next time
Phoebe · 23 August 2025
Agent replied · 22 September 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
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