Jones & Chapman Prenton reviews

★★★★★ 5/5

Google

I would like to say what a pleasent young man Jake is. I was showing my builder around the property and Jake was so helpful and very professional. Thank you Jake. Debs

Deborah · 26 May 2024

★★★★★ 5/5

Google

Hannah was extremely helpful when I was looking for a flat to rent in the area. She was very friendly and happy to assist me with all my queries about the properties.

DANI · 26 May 2024

★★★★★ 5/5

Google

I just want to say a massive thank you to Hannah! She was very helpful and answered all our questions, making the rental process as easy and straightforward as possible.

Bianca · 26 May 2024

★★★★★ 5/5

Google

Nick has been great in handling our mortgage and has worked fairly quick to get everything pushed through. J&C have been good at accommodating to first time buyers like myself.

Sam · 26 May 2024

★★★★★ 5/5

Google

As a first-time buyer, I couldn’t have asked for a better mortgage broker than Nick. He was incredibly attentive, always available to answer any questions (especially out of hours), and made the whole process stress-free. Highly recommended, thank you for all your help!

Rita · 8 September 2025

★★★★★ 5/5

Google

Another purchase through Jones and Chapman in prenton made easy, especially the assistance from Mortgage advisor Nicolas Cabo. Fantastic communications every step of the way and very pleasant to deal with. Very knowledgeable and helpful branch overall!!!

Scott · 6 November 2025

★★★★★ 5/5

Google

Very good service recieved by Sue and her team. Very helpful and responsive. Prompt replies. Thank you for everything.

Nayla · 9 October 2024

★★★★★ 5/5

Google

I can’t say enough good things about my mortgage advisor Nick Cabo! From start to finish, he was incredibly supportive and friendly, making a process that can often be stressful feel manageable and even enjoyable. Nic supported me and my partner really understand the process and what was going on in the meetings - he took his time to explain the process to us and always had times for a call / email for any of our questions! I highly recommend his services to anyone looking for a mortgage advisor who is not only knowledgeable but also genuinely cares about their clients. Thank you for everything! 😁

Miss · 15 June 2025

★★★★★ 5/5

Trustpilot

The person whom dealt with the sale of…

The person whom dealt with the sale of my house was Anthoulla, she was really professional also she kept ringing me with progress and updates I would like to say thankyou so much Ken..

Kenneth · 20 July 2026

★★★★★ 1/5

Google

Absolutely God awful, now I understand their terrible reputation. After my partner had finally got rid of their domestically abusive partner she tried to remove them off of the tenancy, so the police could ensure they had no rights to visit the property. They refused to do so, as there was 6 months left on the contract and the situation was explained that the person had also left of their own accord and moved property. After a stressful (ONE) month of payment being late for two weeks, they'd hassled her constantly (whilst pregnant and being aware of this prior) and were paid they then hassled her to renew the contract for another year despite the situation being explained. She advised them her situation is unclear at the moment as she was awaiting results of her PIP assessment. (Again a situation they were aware of). Once she had got back on her feet she paid her rent, and also paid up for a few more months rent in advance to ensure she was at least covering her contract term. During this period she advised them of a list of repairs she would like to be complete before she renewed as they hadn't been done despite being promised when she first moved in. Two months before her contract is due to renew, they've told a pregnant and vulnerable person that the landlord has decided instead to sell the property conveniently after they'd been advised of repairs they've failed to complete. To top this all off, weeks ago they were asked numerous times by another letting agency as well as us that they were to send references to our new to be landlord. They seem to have avoided this until last minute, in which they have then given an "unsuitable reference" to the landlord. (Only issues that have been raised were the one time rent was two weeks late). Oh, and let's also mention they renewed a tenancy without consent of either the tenant or the guarantors with the abusive partner's name still present. So thanks, Jones and Chapman. Your reputation as a terrible provider of over-priced, worn down accommodation is now clearly well merited.

Luke · 27 January 2024

★★★★★ 5/5

Google

5 Star service from listing to tenant find for my property . They vetted the applicants and found a perfect tenant match for my property. A special thank you to Libby Holleron and Jacky ⭐️⭐️⭐️⭐️⭐️

Nancy · 24 October 2023

★★★★★ 5/5

Google

I have no words to thank Christopher Clark. Truly an asset he is the only one who works with so much love care and respect at jones and chapman. He must give training to everyone there. Not 5 star but million star for Christopher Clarke. I am a solicitor and i wished he was my staff. People like him who work so honestly and so hard are truly an asset for every business. Chris u are the besttttt

Maeda · 24 October 2022

★★★★★ 5/5

Google

We had Nic Cabo helping us during our remortgage process. And can’t fault him at all, answers any query’s and questions quickly, is happy to help with anything you need. Overall really helpful and approachable. Thank you.

Lois · 8 September 2025

★★★★★ 5/5

Google

Great team, friendly and knowledgeable. Nic is great with mortgage advice , always helpful and very open n transparent . Overall fabulous team

Mrityunjay · 26 May 2024

★★★★★ 5/5

Google

Excellent service. Nick was fantastic by helping us choose the best rate for our mortgage. Would highly recommended Jones and Chapman, Prenton branch.

Dan · 26 May 2024

★★★★★ 1/5

Google

There are so so many aspects to this review, I have had some bad landlords in the past but nothing as bad as this branch. I was in my property for 3 months before I had to move out because the council put a probation order in place due to it not being suitable for living. (Through hazards in the property) But I handed my keys back on the 19/06/23. (Rent wasn’t due till 23/06/23) Almost two weeks after I received an email to say I was in arrears. After chasing it up the branch hasn’t even done the paper work to state I have moved out! No documentation has been done at all. Now I have to wait even longer to receive my deposit back. When they are at fault! They are self centred and don’t respect the customers. Jones and chapman maybe okay as a whole but this branch, give it a wide birth and find one which has morals. There’s so much more to this story but that’s a brief insight

Cameron · 24 October 2023

★★★★★ 5/5

Google

We are currently using Jones & Chapman and are in the process of renting a property with them. The estate agent James has been so accommodating, nothing has been too much trouble for him. He's kept us informed and updated every step of the way and has made the whole process so much easier and enjoyable for us. Couldn't recommend him enough and would absolutely use them again if we ever need an estate agent.

Jennifer · 24 October 2022

★★★★★ 5/5

Google

good service, especially my mortgage broker Libby, aways answer my questions and try best of her effeteness. we had challenges with the lenders, but, at the end, it is all good. thanks.

Dan · 24 September 2025

★★★★★ 5/5

Google

Nick cabo - has been great and I would recommend to everyone , really helped me alot and nothing has been to much to ask from him. Has took his time explaining something so new to me and continues to support me. Very friendly but professional and makes you feel at ease throughout. Very good person to go to for mortgages.

Brittany · 25 September 2024

★★★★★ 5/5

Google

It was a pleasure dealing with the lettings team in the prenton branch. They were welcoming and very easy to communicate with after such a stressful. They were very thorough at the viewings and Katie made the process so much easier with the swiftness of her responses and ability to find me the perfect home. Highly recommend and will definitely use again!!!

Clive · 24 October 2023

★★★★★ 5/5

Google

me and my partner used nick their mortgage advisor to purchase our first house and we couldn’t fault him ,quick responses,happy to answer any questions or concerns we had would 100% recommend

Ella · 15 September 2025

★★★★★ 5/5

Google

I have no hesitation in giving Jones & Chapman a 5-star review and using their services. The professionalism is far superior to others in Wirral. Jones & Chapman are very professional, responds to emails promptly and were very helpful in recommending trustworthy trades people to help with the preparation of a house for letting. The turnaround time from contacting Jones & Chapman and getting a tenant in was super quick (a few weeks). Huge thanks to Vicki, Elkee and Kate.PositiveResponsiveness, Quality, Professionalism

Fred · 24 October 2021

★★★★★ 5/5

Google

I used Kieran Woolley as my mortgage advisor, as he came very highly recommended. I could not be more pleased with the standard of service, Kieran was so friendly and kept me updated anytime anything happened. Very professional and personal service, I felt he understood exactly what I wanted and made me feel like a friend rather than a customer which made the whole process very relaxing and stress-free. I would hugely recommend Kieran to anyone! Top service!PositiveResponsiveness, Quality, Professionalism, Value

Gary · 24 October 2021

★★★★★ 1/5

Trustpilot

Very unprofessional!

Got in touch with them to purchase a property, have just put an offer through, but the experience just up to this point has been extremely disappointing! Viewings were not organised very well, wasted over an hour waiting to view a property and it turns out they didn't know who ever was supposed to take us isn't. The person at the office didn't think this was disorganised and was very rude! Put an offer on a property that was confirmed it's no longer under auction, but it is! Not helpful or professional at all! Do not recommend!

Bella · 4 October 2021