Grant's of Derbyshire Wirksworth reviews

★★★★★ 5/5

Google

I urge anyone who is buying or selling a property to talk to Shaun and his amazing team, they are diligent, highly skilled and persistent. All this while remaining completely personable and understanding. I would give 6 stars if there was another available. Well done Grants

Harrison · 26 May 2024

★★★★★ 5/5

Trustpilot

6* Best Agent yet!

6* what a pleasure it’s been working with the ladies at Grant’s. Makes a pleasant surprise as most agents make you feel like an inconvenience and aren’t on the ball. From the moment of contact regarding a rental property, which I’m now housed in, they have been so informative and helpful. Customer service is far from dead. When my time comes to buy a house I’ll certainly be in contact. Can’t thank them enough. Many Thanks.

Michael · 28 August 2021

★★★★★ 5/5

Google

We rented a property through Grants in 2020 and have never had such a lovely experience with a housing agency before. All of the staff are extremely friendly, informative, professional and efficient. The property was to a very high standard and the move in/out process was made as easy and smooth as possible. We had a couple of minor issues whilst renting such as a light that needed replacing, all of which were dealt with immediately and with no bother. We can't recommend them enough. We were thoroughly looked after.PositiveResponsiveness, Quality, Professionalism, Value

Mollie · 25 August 2020

★★★★★ 5/5

Google

We're so happy that we chose Grants for our house sale. It was not straight-forward and they approached everything with great calmness, compassion and understanding. They have a great team who are all genuinely lovely people and a joy to work with. We really felt that they were on our side and working hard to push everything through, throughout. The quality of their service was apparent throughout from the great Rightmove feature and photos, their genuine enthusiasm during viewings, their understanding and patience with us as we became increasingly anxious and then lots of proactive chasing and following up once our sale had been agreed. If you value a friendly, attentive and professional service for your house sale then Grants should be first on your list.

John · 28 July 2020

★★★★★ 5/5

Google

We rented a property through Grants in 2020 and have never had such a lovely experience with a housing agency before. All of the staff are extremely friendly, informative, professional and efficient. The property was to a very high standard and the move in/out process was made as easy and smooth as possible. We had a couple of minor issues whilst renting such as a light that needed replacing, all of which were dealt with immediately and with no bother. We can't recommend them enough. We were thoroughly looked after.

Mollie · 28 July 2020

★★★★★ 5/5

Google

Excellent experience from start to finish. I have bought, sold and rented out properties with the help of Grant's of Derbyshire and I have never once had a bad experience. The staff are professional and courteous, prompt in correspondence and a true pleasure to deal with. They take the time to go the extra mile to provide you with peace of mind, which can really make the difference.

Sam · 28 July 2022

★★★★★ 5/5

Google

We used Grants to sell my parents home and then ours last month. They are the best Estate Agents I have ever used. Colleen and Kerry always went above and beyond. Excellent service from everyone. I would recommend them for anyone looking to sell their property. You will not be disappointed. Thank you to a wonderful team.

Deborah · 14 July 2023

★★★★★ 5/5

Google

Impeccable service, so happy even with the stamp duty crisis . Just goes to show being kind wins the day ! Thanks for all your combined team effort that helped us through these strange times

Christine · 28 July 2022

★★★★★ 5/5

Google

Thank you so very much for your perseverance and determination to sell our cottage so quickly. It was a hard decision to sell but you all helped so much.If anyone is looking to buy or sell these are the ones as every member of staff will work extremely hard to overcome any issues. Went over and above my expectations of the work they put in. Thanks again

Darren · 28 July 2022

★★★★★ 5/5

Google

From negotiating to help me to secure the purchase of my flat and then to find tenants so quickly was amazing. The team are always friendly and welcoming. Their expertise, guidance and support turned the whole process into a much less daunting one and I would like to thank them. I would highly recommend using Grant’s, an extremely high standard of service.

Netta · 29 January 2023

★★★★★ 5/5

Google

Everyone at Grant’s is absolutely lovely, reliable, trustworthy and genuine. I’ve bought two houses from them now and can’t rate highly enough. When your solicitor raves about them they must be good.PositiveResponsiveness, Quality, Professionalism

Emma · 25 August 2022

★★★★★ 1/5

Google

I’ve debated whether to bother posting a review and wasn’t going to but my experience over the past few weeks has been so frustrating that I want to warn potential future tenants. I realise that my review goes against the grain of the others on here so I honestly don’t know if I’ve just been unlucky or if it is because other reviews are from buyers/sellers/landlords and I am a former tenant. I was a standard tenant- paid my agency fees, paid my rent in full and on time every month, gained approval for any decorating and left the property in a good state of repair/cleanliness (or so I thought until I had a shock when it came to the return of my deposit). I found the communication from Grants staff to be very poor throughout the tenancy. I had to chase almost every enquiry I made with them with a follow up email. This got to the stage where I was emailing three email addresses with the same message (2 different staff members and the generic lettings email address) and still not consistently receiving a reply. It seems there was no handover between staff and issues would often sit unresolved for days if the first member of staff who had picked up my email was then off work for any reason. On one occasion there was a misunderstanding over my move out date and they thought I would be leaving a week earlier than I had paid rent up to. It took two weeks to receive any reply relating to this issue and this only happened because I emailed Shaun directly. Another time I was receiving numerous letters about inspections and I decided to question why these were taking place so frequently. It turned out they had never had a full set of keys but had kept sending me letters to inspect anyway without telling me that they had never actually been able to access the property. Three days after moving out I was told that I would be expected to pay for carpet cleaning, mouldy bath sealant replacement and damaged draw fronts in the kitchen that had been positioned next to the gas oven and therefore damaged over time by the heat. I had evidence from check in that the bathroom had damp and I also pointed out that the damaged draw fronts were due to the use of the oven. I hadn’t done anything out of the ordinary with the oven- I’d cooked food in it. Attempting to discuss the issue was a very frustrating process that became quite fraught. The letting agency told me that the checkout had found 17 issues and the owners had agreed to most of these and only wanted me to pay for 3. This was phrased in a way that implied they had done me a favour. I dont have a clue about the details of the other issues as I was never given a formal checkout report and I was not invited to attend a checkout inspection. I logged a dispute over the deposit 10 days after the end of the tenancy as is the rule with the TDS who Grants use. i was told by Grants that this was the first time in 6 years anyone has logged a dispute. I hope that doesn’t mean that people have been paying them money for some of the nonsense they tried to charge me for. Today I received an email to say that the disputed amount had been pain to me in full by the letting agency and therefore the dispute has been closed without me needing to submit any of the numerous pieces of evidence I have. Although I’m pleased with this outcome I feel this whole process has been a total waste of everyones time. It’s also taken 17 days for me to get the full amount of my deposit back. To summarise… my experience with grants has felt like hard work. I really hope that if the owners/staff at Grants read this and look back at some of the issues I raised they will consider if they would genuinely think that the level of service and communication I received would be acceptable if they were the tenant? If you’re a potential tenant just be aware that my experience of moving out has been that they very much advocate for the owner when it comes to deposit returns and that the odds of sorting an issue out with only one email are slim to none.

Rola · 29 July 2019

★★★★★ 5/5

Google

Grants staff were extremely helpful from the first time we contacted them about a property we wanted to view. They were very flexible and answered all questions for us and in a timely manner. We neve rokce had to chase them for answers. Extremely helpful staff and we ended up signing on to the property we viewed. Very much recommend using Grants.

Thomas · 30 December 2022

★★★★★ 5/5

Google

Purchased a property through Grants, 1st class from start to finish. Great communication, Colleen and Kerry did everything possible to make the process run smoothly. Thank you

David · 5 January 2025

★★★★★ 5/5

Google

Colleen and Kerry were approachable, friendly, helpful and supportive throughout our entire house purchasing journey.

Barry · 1 October 2022

★★★★★ 5/5

Google

Grants were fantastic from start to finish, especially Colleen and Kerry. Wouldn't hesitate to recommend.

James · 1 October 2022

★★★★★ 5/5

Google

Grants are looking after the renting of our Wirksworth property. Lyn at Grants has been delightful, patient and professional over this. I would recommend this agency to anyone dealing in property.

Lu · 29 July 2018

★★★★★ 5/5

Google

An Estate you can trust and who will put the client's concerns first. Very efficient with an impressive staff who without exception are kind, helpful and responsive in all matters whether in sale of a property or renting

John · 28 July 2021

★★★★★ 5/5

Google

Grants are by far the best estate agent I have ever dealt with. They are very easy to deal with, friendly and responsive. I feel they are honest and open in all respects and will treat you fairly. They know the local market and will go above and beyond to work for you.

Karen · 7 July 2023

★★★★★ 5/5

Google

Grant's of Derbyshire are such a great local company to deal with. They have a warm and friendly team who communicate so professionally; we wouldn't hesitate in recommending them to anyone mad enough to move home!PositiveResponsiveness, Professionalism

Caroline · 25 August 2021

★★★★★ 5/5

Google

Helpful, efficient, friendly, informative team. Good communication all levels. I bought from their agency but would be happy to sell a property, with confidence.

Jude · 5 January 2025

★★★★★ 5/5

Google

Efficient and friendly service from the team at Grant's - it's the first time we've used them and we were very happy, would use them again.

John · 16 November 2024

★★★★★ 5/5

Google

Shaun and the rest of the team at Grant's of Derbyshire are terrific. They're a great company to deal with and are so helpful at all points during my experience. I can't recommend them highly enough.

Dan · 26 May 2024

★★★★★ 5/5

Google

We bought from seller using Grants. We had a great team as our estate agent worked really well with Grants . They were respectful, communicative and really friendly.

Andrea · 24 September 2024