Simple Life Wingerworth reviews

★★★★★ 1/5

Trustpilot

We moved in our simple life home around…

We moved in our simple life home around 7th June 2021 (st Helens estate) First of all we was lied to about why the last tenant left this property, we was told there wasn’t any reason / issues why she had left, a few days in to our tenancy we found out why, from a few neighbours, that there is a MAJOR rat problem this side of the estate, and the Noises from the train / constant work being done at silly times 1am - 7am. We also was told we had to pay a full 12 months rent upfront due to the credit checks, but In the end I passed all the credit checks, yet they still wanted the 12 months rent. So we did, we paid, as we had no other choice at the time, we had a small time frame. Yesterday I gave simple life the last chance to change my opinion/ views on the company, we asked several months ago could we put down for a transfer in the Prescott estate, obviously no one has followed through with this, we have seen quite a few properties become back available on the Prescott estate the last few months, but we haven’t been offered anything. We seen yet another property become available in the Prescott estate yesterday ( 21st feb ) and we applied, but unsuccessful due to the amount of applicants. This was my last straw, and I can not wait to leave this property In June. I gave simple life the change to redeem my review, my experience, but they chose not to. Sad, really isn’t it. I am 22 years of age, I paid 12 months rent upfront, not helpful.

Bfx · 22 February 2022

★★★★★ 5/5

Trustpilot

I’ve had a really good experience with Simple Life Homes

I’ve had a really good experience with securing my simple life home. Ardent has been essential in the process and keeping me up to date on the development I can’t wait to move in.

Nicola · 19 October 2021

★★★★★ 5/5

Trustpilot

Love it!!!

I was a little nervous at first after reading some negative reviews on here.But We moved in in December, the referencing process was really quick and easy. I emailed questions and queries to Jade pretty much every day, she was always prompt and polite With her replies and we found her really helpful. The house is great, a few snagging issues like the door sticking and the back gate needed fixing. (Nothing major) There’s been a builder out to look at the issues within a week, and Ashley keeps chasing updates which is really good.Our neighbours are really nice too, all are families which means kids have new friends, what more could you want?!Except for the garden that’s like a swamp! Hoping for better garden in the summer months...we are in Lancashire at the end of the day!

William · 8 February 2022

★★★★★ 1/5

Trustpilot

Closed Minded

Not impressed.Tried calling up to enquire about a rental.The woman on the phone was really unhelpful and snotty as soon as she heard my accent.I think some Equality and Diversity training is needed as the staff appear to have unconscious bias against minorities.Hopefully this improves soon!

Mohammed · 13 September 2024

★★★★★ 5/5

Trustpilot

I have just complete the referencing…

I have just complete the referencing and will be moving into the property by June.Simple homes team have been very helpful and professional throughout. I am looking forward to moving in!.I highly recommend them.Thanks Antoinette .

Antoinette · 25 May 2021

★★★★★ 5/5

Trustpilot

Chloe was so helpful and supportive

Chloe was so helpful and supportive. She went over and above to help us and guide us through the process!

Sapphire · 24 May 2023

★★★★★ 3/5

Trustpilot

Moved in a year ago to a new build

Moved in a year ago to a new build. Looked very homely and you are given 7 days to send in any faults / defects you find. The thing is the faults start coming over a period of time living in the property….every time I contact Simple Life I get the same answer ‘it is down to the tenant’. Surely it is down to the property owner - Simple Life! We treat the house as if it is our own and are very house proud, but cheap fittings are constantly breaking and Simple Life don’t really care to help. It’s a shame and over the last couple of months there is a big turn over of tenants moving out the Simple Life homes in our street as they all have the same issues.Update - we had a 9 month inspection and went through all the defects. Our front door, when closed & locked, doesn’t sit correctly in the frame and causes the alarm to go off all the time. There are gaps around the frames in the upstairs bedrooms, so in this weather makes the rooms so cold. We had a leak under the kitchen sink which has caused the cupboard door to become loose, not a quick fix of tighten the door, needs replacing. These have all been noted by Simple Life when doing their inspection, but we haven’t heard anything since.

Ryan · 24 January 2022

★★★★★ 5/5

Trustpilot

Everything it is so good

Everything it is so good. People are friendly, any issues get sorted straight away

Lucinda · 16 October 2025

★★★★★ 1/5

Trustpilot

I am a tenant in newhall and gave…

I am a tenant in newhall and gave rented the property for 6 months and today my heating and water is not working…I have done everything asked to repressure the boiler after tone of the colleague’s sent me a video… my property manager is Kate Ewbank after coming to the phone at 11:14 am she was in a right stuffy mood.. and said that if someone comes out to the property and it is just repressure the boiler you as the tenant are liable to be charged… how can I be charged if I have followed the steps in the video and it is not working… She could not even say goodbye on the call just hung up… it seems she can’t handle her work load just taking out on tenants..

Nia · 19 January 2022

★★★★★ 5/5

Trustpilot

Tom Billington - Extremely helpful

Tom Billington has been instrumental in the process of renting a property with simple life homes and hasn’t at any stage made things seem more difficult than they needed to be. An asset to the business.

Chris · 20 April 2021

★★★★★ 4/5

Trustpilot

No issues from the day we moved in and…

No issues from the day we moved in and love our new home! Dread rental renewal however as rent does seem to increase 📈 a lot year on year. Staff are great and though. We love renting here and thankful 🙏

Lance · 22 November 2024

★★★★★ 5/5

Trustpilot

Great experience

Just wanted to write a quick review about the agent who helped us - Tahir, and the quick and simple process to rent a house with them. Any issues we faced, Tahir managed to sort everything there and then, we were very pleased with that. Never a time during our process that he let us down. What a great asset to the people he works for. Superb! We can't wait to move in in a few days time.

Alina · 15 April 2022

★★★★★ 5/5

Trustpilot

This is an honor to give feedback on my…

This is an honor to give feedback on my experience with simple life homes!I Arrived from Sout-Africa 2 months ago to start my new work position.I contacted simple life homes and got all documentation in order.A week before I was supposed to move in, my agent called me and told me my house is not ready yet.I had to move and did not know what to do or where to go. So Simple life got me into another home within a week or two!!!!!!!Whe I collected the key’s, they gave me a welcome pack with all kinds of things inside to make me feel home!!!!I would recommend Simple life homes to any one!!This was such a wonderful experience being new in the UK and never felt this warm welcome before!Thank you Simple Life Homes!

Phillip · 28 December 2021

★★★★★ 5/5

Trustpilot

Simple Life - Simply Excellent

Simple Life do exactly what they say; they make renting simple. The home I rent is of outstanding specifications, maintenance is quick and easy and their app is really useful for tracking your rent account and logging repairs. I have recently spoken to Junior who is always really helpful in supporting in any way he can!Overall, Simple Life are an outstanding company who make renting simple!

Adam · 29 June 2023

★★★★★ 5/5

Trustpilot

Great communication

Great communication, I'm always kept in the loop. I dealt with Hannah and Olivia who have always been extremely helpful and responsive.

Daniel · 23 February 2023

★★★★★ 5/5

Trustpilot

Very helpful and responsive team!

My lettings consultant Rebecca was very helpful and quick to respond throughout the entire process. Then again, everyone I've spoken to at SLH have been lovely and pleasant to speak with. Thank you everyone!

Kimberly · 29 July 2021

★★★★★ 2/5

Trustpilot

Lots of issues, they did their best to fix

Summary: You can see the whole story below but there were a few issues, they've tried their best to resolve them and they admit there was an issue.We were asked to pay holding deposit before seeing house. They made a few mistakes in the documents process but those were eventually resolved. Very hard to get hold of anyone or to get an answer from anyone. Confirmation of references etc took a long time and we had paid already. When we saw the house it was VERY dirty and we asked for it to be cleaned before we moved in. Come move in day they were late for the appointment and it wasn't cleaned (cleaner couldn't get in Because the person who had the keys was on holiday) and had huge amounts of dog hair and dirt all over it... we had to move in our furniture the next day so we asked for a cleaner. They sent two over the next day who were paid for one hour and did basically nothing to make it cleaner. So, we ended up having to shampoo the carpets and clean all the dog hair and smell out, 7-8 hours total. Finally got all our stuff in having basically done a full deep clean of the house ourselves. They arranged for another cleaner to come and clean the oven for us. And to add insult to injury, they did a terrible rushed job with the inventory so I went around and took many photos of damage and dirt on the move in day. However, their inspector disagreed with many of my comments, citing no reason despite photo evidence.The cleaners came around and did one hour clean. We've done all the rest of the cleaning ourselves. Our property manager has been helping as best she can and doing a fine job, but the state it was in when we got there was unacceptable and we cleaned most of it.Also, the inventory inspector rejected a bunch of my inventory claims with no allowance for a response. Apparently this will not be a problem though, so let's hope so!

Thomas · 30 November 2021

★★★★★ 5/5

Trustpilot

Impressed with their helpfulness and professionalism

Our company assists families in Hong Kong relocating to the UK and therefore it's important for us to find, and work with, lettings professionals who are helpful, organized and patient with all the questions our clients might ask about a certain property to let. We were fortunate to be able to work with Rebecca Evans and Eleanor Crockett who enthusiastically assisted us throughout the rental procedures. And we appreciate their allowance of some flexibility to our clients with some of the rental steps since they were yet to physically arrive in the UK. It was a pleasure doing business with ASCEND and SIMPLE LIFE.

Jonas · 29 November 2021

★★★★★ 2/5

Trustpilot

Very poor experience so far

When I first contacted Simple Life I was given a few plots to choose from that had a railway line behind them. I asked if any other plots were available and I was told no. I started the process to rent one of these but then the next day, I saw new plots without the train line behind come up on Rightmove. I asked about these and was told "oh yes, some more just became available today". When I arrived the street was a mudbath and there is a lot of loud construction work still being carried out 2 doors away. It would have been professional to inform me of this as I could have chosen a plot further away from it.The young lad that handed over the keys did no introduction to the property whatsoever and I was left in the following days with many questions that could have easily been answered at that time. I saw another rep bring another family next door and asked to speak to him afterwards, he agreed but then just drove away. The downstairs toilet did not work, there had been a repair on the wall in the lounge but there is still a large crack in the paintwork, the heating downstairs would not come on and the back door would not lock. To get all these issues fixed, I had to walk into the building site and ask builders. When I finally talked to the site manager he was very angry and said I should talk to Simple Life about these problems. I tried to call them but the number in the emails didn't work so I emailed and Nick Critchley called me back (his response was prompt, the only positive out of my experience so far).Nick answered some of my questions but there are two outstanding which have left me unsatisfied. Firstly, although there are cable ports for TV, there is no aerial installed on the property so if I want to watch TV I have to pay for the installation myself. I have been quoted £150 for this and feel this is an unfair charge for a tenant because the aerial would obviously not be coming with me when I leave. Secondly, using the alteration request form, I asked if I could plant a small fir tree in the front of the house just so I could light it up for Christmas. The last two years have been very dark so I am looking forward to a big traditional Christmas this year. I offered to leave it or remove it when I moved and return the garden to its current state (mostly mud and plants at death's door). Nick informed me that this request had been rejected and gave no reason why :(Not a great start

Lindsay · 29 November 2021

★★★★★ 5/5

Trustpilot

Megan is a helpful person

Megan is a helpful person. She responds to emails and calls. I want to thank her very much.Ayman

Ayman · 14 June 2023

★★★★★ 1/5

Trustpilot

Terrible communication, supposed to move on Monday but no paperwork signed or time given

I have never written a review on Trustpilot before, but it feels important here.My experience with Simple Life so far has been pretty terrible, especially on the communication level. First time I called, was told the property we were looking at would be ready to move in on the 19th, same date which was noted on Rightmove, but "there are many applicants so it'll be first come first served for the reservation". Was supposed to receive the email with the form to fill in within 10 minutes it took hours and me having to call them and email to finally receive it. (The "form" by the way is not very professional. It is just a few questions in an email, including items such as property rent per month, parking etc which should be filled in by the agency.)Filled in the "form" with the 19th as a date, all seemed fine, payed the reservation fee and had to again chase to get confirmation that it was reserved for us.Then had to chase, again, on the referencing team. We filled in the references shortly after receiving them, 2 days later had to chase once more to get a status update - that was the 18th, the day before we were supposed to move in. We then get confirmed for references and asked to pay the deposit, which we do right away, and get told the move-in date is actually on the 22nd, not the 19th. We had booked time-off for the 19th, so not great at all to have to move it the day before, but we accept it.Now, we are the 19th, and I am still waiting for the paperwork and to get confirmation on what time we will get the keys on the 22nd. I was told someone would contact me today, then called early afternoon to be told "oh actually she only works half-days so I will forward the information to another colleague". Still nothing from that new person either. It really feels like I am bothering them every time I try to get information that I need to move into a house I have already paid for.Honestly after all of this, and having to chase throughout the whole process, this doesn't make me feel confident about the move at all. The whole situation makes it feel like a scam, which is very unfortunate as we are very much looking forward to moving into our new house.

Séverine · 19 November 2021

★★★★★ 1/5

Trustpilot

Absolute joke of a company through out…

Absolute joke of a company through out my process of finding our new home everything was going perfect, spoke to a specialist who said everything was going fine and there was no problems there was delays in the referencing, then all off a sudden get a phone call to say we can no longer have the property, even though we was told our move in date to then be told referencing has failed due to guarantor no chance to change our guarantor when asked if we could was basically told straight up no and the property is no longer ours. Will make sure people know exactly how you treat people unfair.. now have to look for a new home in such a sort space of time thanks a lot.

Christiana · 17 November 2021

★★★★★ 1/5

Trustpilot

Currently living in a simple life home

Currently living in a simple life home, the ellesmere houses on James mill way. Been here over a year now and whilst the house is beautiful the 'simple life' company are terrible. They got took over by a different company when I made a previous review and so many months later they just went down hill. I have a decent sized garden and three small children that love to get out in the garden but when it rains it floods half of my garden its awful and I have massive drops which the kids can't play nicely, I told simple life about it and they got someone out to check it. The man dug 4 holes up around the garden to check and he even said there is clay underneath and a shallow depth of dirt so the water can't drain and said I'd need the grass to be re laid and sorted but according to simple life it's perfectly fine for me to have dips everywhere and a flooded garden.My shower has a small gap at the bottom of the shower screen where an attachment does not sit flush with the shower screen which is causing the gap so obviously my shower leaks, my skirting board is ruined and the bathroom lino is bouncy in that corner and according to simple life it's perfectly fine and is all fitted perfectly. The company are a joke. I wanted to attach photos but I can't find how to.So many people on my estate have had problems with simple life as they've not sorted their issues or they are just turning up without any notice. Also they have had their cars robbed from their drives on our estate and simple life was supposed to help to find a solution to prevent things like that happening but nothing.The only positive is they are pretty houses unless you have an issue

TERRI · 17 November 2021

★★★★★ 1/5

Trustpilot

Rude agent

If you ever have to speak to the credit control at simple life homes DO NOT deal with a man called Jonathan as you will have a terrible experience. Speak to any other advisor if you want to be dealt with professionally.

Tania · 25 October 2024