Trusted Agent profile · Wingerworth
★★★★★
1,237 reviews across 1 platform
Holmewood, Wingerworth, S42 5NS
Simple Life's office in Wingerworth, at Holmewood, is rated 3.8 out of 5 across 1,237 reviews on 1 platform.
Every review we hold for the Wingerworth office, from every platform, shown as written. First names only.
5/5
TrustpilotGood service
We dealt with a lovely lady called Catrina. Catrina was extremely helpful, she replied to all emails and queries quickly and the instructions on the next steps were very clear. Thank you for al your help.
Hi Terran, Thank you for taking the time to write a review. We are pleased you have had a good experience with us so far. We will make sure that Catrina gets your positive feedback!
5/5
TrustpilotTom Billington we thank you Sir
Moving to Manchester from Ipswich ,decided to come down for the week to look for different options. Unaware that nowadays everyone is pushing you to fill in forms online and with my income coming from abroad,my happy hunting week became a nightmare as the forms did not take into account my situation .With every agency we were going too, an appointment was required. We even had some asking us to leave .Until we went to Ascend on deansgate Manchester and met Thomas Billington, asked us if we had an appointment to which we said no ,however he asked us to sit down and LISTEN to us ,managed to arrange a viewing the next day and as we talking our offer on paying 6month upfront rent had been accepted on house and have signed the contract. We will forever be grateful to Tom as whenever we will talk about our move to Manchester his name will come to mind. Thank you so so so much Tom.
Hi Dan, this is a brilliant review to read on a Friday! We're really pleased that Tom has been able to sit down, help you and listen to your needs. We're also really pleased you chose us and we were able to find you a nice new home! Thank you for your review!
5/5
TrustpilotRebecca Evens was a please to talk to…
Rebecca Evens was a please to talk to replied so quickly and helped me with my processing of renting. Would definitely recommend thank you so much!!
Thank you for your lovely feedback Tegan!
1/5
TrustpilotI do not recommend!
If you are thinking about renting a property with Simple Life Homes then I would honestly forget it. This year, I moved out of property. After handing in keys, i then received a phone call to say that they had not been handed in. Now it just gets worse; We were told that within 10 days we would hear something about getting the deposit back. Finally got a response off the asset manager, (not a phone call but email) to say that multiple things had not been done in the house and that it was left a mess which was completely untrue. All the things that were stated in the email were general wear and tear. Have sent proof to say this is how the house was left and have not heard anything since. Have sent multiple emails and phone calls and still not had any response back which is appalling. Quick enough to take money from you but when you are entitled to getting it back they want to keep every penny.
Hi Victoria,Thank you for sharing your experience with us.We’re sorry to hear that you’re unhappy with the amounts deducted from your deposit release. Following your review we have revisited the photos within your checkout report and we feel the deductions are reflective of items that are outside of general wear and tear, the predominant cost is for cleaning required, particularly of white good and appliances. In response to your review, James has been in touch to share these images with you for your own assessment and off the back of those conversations I am pleased to hear that you have reached an agreement on this.
1/5
TrustpilotUnfortunately my experience with simple…
Unfortunately my experience with simple life’s hasn’t been the best. I was due to move into a semi detached property on the 25th October and was told on the 20th it wouldn’t be ready until the 9th of November. As I have a child I couldn’t wait for this and had to take a terraced house at the same price. I was also sent over priced that far lower than the price I’m paying I’m the original photos. I never got to see the property beforehand or a show home which wasn’t ideal and it just wasn’t a very good service. Maxwell did a good job but simple life as a whole were very poor
Hi Jamal,Thank you for reaching out to use to share the difficulties you have faced.Unfortunately the property you had originally applied for was subject to last minute delays in the build handover. We try to mitigate this risk as much as possible by being in constant contact with the housebuilder and we endeavour to always keep applicants up to date, but occasionally we do face last minute, unforeseen construction delays on site which has a knock-on effect to the available move in dates. It is important to us to get our applicants moved in for their desired date, but equally we need to ensure the property is of the right standard before someone moves in. We’re sorry for any problems this caused you.We can see that thankfully we had another property on the same site which came available which was offered to you. We always offer viewings to applicants before they move in, however in this instance we did come across and error with the keys being tagged incorrectly which meant we were unable to provide access. We hold our hands up for this and we’re very sorry for the inconvenience caused.We’d also like to take the opportunity to highlight to you that all our prices advertised are clearly marked as ‘prices from’, this is because we do not have a flat rate for each property, other factors like outlook, position and size of garden are considered within the rental amount.I believe James, our Team Leader has tried to get I touch with you since leaving your review, if you would like to discuss your review with him, please do give him a call back.
1/5
TrustpilotDONT EVER GO NEAR!!!!!
DONT EVER GO NEAR!!!!!! Try and con YOUNG people out of money and belittle you!! Had a mid year inspection a few months before leaving the property and the report was fine! Now they’re saying our house we was left in a poor condition. Our house was in a state when we moved in and we had to put up with that. Advised them of all the problems we had and nothing got sorted within the 18 months of us being there!!! We had a massive crack in the master bedroom and plaster fell off the ceiling, the garden was disgusting, we had more rocks then grass. The service is appalling!!!!
Hi Courtney,We’ve had a look at your records and we are aware that you reported some issues with the plaster at your property. Unfortunately there was a bit of a delay in getting this sorted for you and we apologise for this. As soon as we made some big changes to the management team this was picked up and closed off quickly for you.In regards to your garden, because your home was newly built the garden was still under housebuilder warranty, therefore an inspection was carried out and attended by both the housebuilder and a member of the Simple Life Team, and the issues with the garden we deemed to be home owner maintenance. We have further reviewed your check-out report and the garden appears to be in a good state.Following your review we have re-visited the check-out report and unfortunately the works required to the property are reasonable and necessary. We do try our very best to manage expectations around the costs that could be incurred if a property isn’t up to scratch at the end of a tenancy, including giving examples of costs for common items, offering a cleaning checklist and a pre-check out property health check which helps to identify items which will need rectifying before moving out. Please be reassured that if you would like to dispute the works and attributed costs required, you are able to do this through an independent adjudicator who will review and determine the final outcome. I believe your Asset Manager has been in touch with you about this process. If you have any questions around the next steps, as always, Jen is on hand to help.
5/5
TrustpilotReece was excellent in communication
Reece was excellent in communication, friendliness and very efficient in the application processVery grateful for the help.
Thank you for taking time to leave us a review Anthony!
1/5
TrustpilotDONT GO NEAR - NOT WORTH THE STRESS
“A new way of renting” “putting families at the heart”Until they hit you with a massive bill for absolutely no reason why your tenancy ends. £650 for a whole house redecoration because my paint was still fresh on the wall when I moved out. Absolute joke of a business who doesn’t care about their tenants one bit. Had to even end our tenancy due to issues we had throughout it with the house being a new build. Disgusting company who needs to look at how the law works
Hi Ben,We’re sad to see this review from you, particularly following the lovely feedback your Asset Manager, Jen, received upon you moving out in regards to both the service you received and the standard of the property.Following your review we have re-visited the check-out report and unfortunately the works required to the property are reasonable and necessary. We do try our very best to manage expectations around the costs that could be incurred if a property isn’t up to scratch at the end of a tenancy, including giving examples of costs for common items, offering a cleaning checklist and a pre-check out property health check which helps to identify items which will need rectifying before moving out. Please be reassured that, if you would like to dispute the works and attributed costs required, you are able to do this through an independent adjudicator who will review and determine the final outcome. I believe your Asset Manager has been in touch with you about this process. If you have any questions around the next steps, as always, Jen is on hand to help.
1/5
TrustpilotRent somewhere else......
I was happy to move into simplelifes homes. However, I dont feel the same way anymore. Apart from them increasing the rent by £30.00 per month. This might be the reason why people are constantly moving out after 1 year. I have sent them emails about the floor boards, they squeak so loud, it's disturbing for the rest of the people in the house when waking up early to go to work and making all that noise. I twisted my ankle because one of the floor boards move slightly. So simple life response was that it's normal after having someone come and check and tell me that their are actually very loud. So nothing there. But they increase the rent.....The bushes on the side of the drive way makes it's very hard to get out of the car. I can't get out withought touching them and getting my clothes wet. My car is white and it has gone green on the side where the bushes are. I wish they would just cut these down. I have been on the pet waiting list for 2 years. Because they have a limit, but new neighbours have moved in with multiple pets. Also the way that they have made the drives way, makes it difficult for other people to park their car when some neighbours have 3 cars blocking the way. When I moved in the white paint would just off on your clothes I had to paint the whole house when I moved in. My friend moved out and they charged them 900£ on riddiculous things that are or should be categorised as wear and tear. Also the leaking in the bathroom, coming through the living room ceiling. The cracks on the walls. The weaver houses have a box room as the third room. This has stressed me so much as I couldn't fit a single bed in this room how I wanted to. It's super small, it's mostly like for an office space or storage and there's much more, and don't forget to take into that their house is 3 years old.....
Hi Jessica,Thank you for your feedback.We have had a look at your records and we can see that someone went out to check on the safety of the floorboards and they were deemed safe and appeared to move only very slightly. If you are concerned that the situation has changed and you feel there is a health and safety risk there, we would be happy to get someone out to inspect this.We would like to take the opportunity to reassure you that our rents are only increased based on inflation in the local property market within your area. As you have been with us for 3 years you will know that you are always given advance notice of any rental increases and you have the opportunity to end your lease with us or downsize to another property if the rent isn’t suitable. Likewise, when you moved in to your home you will have been given a floorplan with measurements and you will have been offered a viewing which allowed you to see the room sizes you are referring to. If you would like to look for a bigger property, please just let your Asset Manager know and we would be happy to assist to find the right home for you.Thank you for your feedback on the bush in the front garden, we can put a request in to our grounds maintenance team to trim it back for you next time they are there.We’re also pleased to say that we abolished pet rent a few years ago and we also increased the number of properties allowed pets to better reflect the % of UK households with pets and to better meet with the demand of our residents. Therefore you should have no problem getting consent for a pet. Please just fill in the pet application form found on our website to gain written consent: https://www.simplelifehomes.co.uk/wp-content/uploads/2019/12/100275_pet_rent_application_form.pdfFinally, we would like to just put your mind at ease in regards to deposit returns. As your landlord we appreciate that as a property ages there will be a certain amount of fair wear and tear which we will always cover the cost for. Before moving out you will be offered a pre end of tenancy property health check which will help to identify any areas which need improving and which could incur costs at the end of your tenancy, this helps us to work together to get your full deposit back. If for any reason there are deductions made which you disagree with, you have the opportunity to contest this and it will be reviewed by the Tenancy Deposit Scheme, an independent adjudicator.
5/5
TrustpilotShannah is really a great staff helping…
Shannah is really a great staff helping us to get our new home, thank you so much!
Thank you for your review!
1/5
TrustpilotGot messed about by this company.
Got messed about by this company.First of all we went to view a property which me and my wife liked so we applied for it then got a call from simple life to say we had been accepted at 9am but was pressured into paying a holding deposit which had to be paid by 12 noon the same day. Even after explaining that I was working away in Scotland until the following morning and asked if I could pay first thing the next morning was told no needs to be done today so after phoning a few family and friends we got the holding deposit paid which was to cover references for 2 adults.Then got emails from referencing company asking for all my details which I sent after a week they came back and said that simple life told them I was living on my own without my wife and child and was told the reference company couldn't do anything and was simple life's mistake all this took over the 10 days the holding deposit would keep the property in my name so I ended up losing my holding deposit and now not getting any response from simple life
Hi Dave, We’re sorry to hear that you feel you have been messed about. It is our standard process to take a holding deposit as soon as someone applies for a home, with high levels of interest and demand this enables us to secure the property for you. We’re sorry if you felt this wasn’t necessary but it is the standard practice in the build to rent industry. It gives you peace of mind that the no one else is able to apply for the plot you want and gives us confirmation that our applicants are serious about their move. This holding deposit is then taken off the first month’s rent. It sounds like there has been a bit of miscommunication around the issues with your application. We can confirm that this had nothing to do with living by yourself or with your family. Since leaving this review, Adam, our Head of BTR has called you to give you more detail but if you still have any questions surrounding this, then please do feel free to give us another call. Our team has been in touch a few times to collect your bank details so we can arrange a refund for some of your holding deposit, and I believe Adam requested them again from you yesterday but we have not yet had these confirmed. If you could contact us with the details it would be much appreciated so we can get it all sorted for you. Finally, we would like to reassure you that our team are more than happy to help with any queries you might have, we can see that you have had phone conversations with them over 9 times throughout October so our records show that they have been responsive and happy to help.
1/5
TrustpilotABSOLUTE HELL!
ABSOLUTE HELL FOR THE PAST 3 YEARS! Where do I start……I move into one of simple life properties in July 2018. I moved in, in the middle of a heatwave and it was explained that the turf in my back garden could not be laid yet due to the weather which was completely understandable! 5 days later….3 gardens come to my house to lay the turf, I explained to them that I was told this would not be done for a while due to the weather and they said they had been told to do it today and it was not their decision. I followed the instructions from the gardens and watered it etc however it was far to warm and did not take very well……after 3 years of emails, phone calls and letters to the head of the company I still have no garden in which my children can play in and furthermore I have had to have my children’s parties at family members houses due to the state of it…..it is absolutely embarrassing and I don’t like looking at it myself! My en-suite began leaking in April 2020 I was advise that due to COVID and the home having another functioning bathroom this was not urgent and will be repaired when they was allowed to. We are now in October 2021 and I still can not use my en-suite. Again numbers phone calls and emails have been sent and ignored! In July 2021 my main bathroom began leaking and caused damp in my front room, I was told as there is not water dripping it was not urgent. The water then started tricking down the walls so I called them again but still no sign of this being repaired. A week later I come home from work and found a huge deep puddle of water, I called again and finally a plumber come out, he advised that he could not see where the leak was coming from and they would need to take the ceiling down to see where it is coming from. He said he would report his findings back fo simple life. Another 4 weeks of phones calls and emails and still no further forward. I returned home from work again to find a huge puddle of water and dripping water from my light switch! I phoned the emergency team and they advised me to turn off the water and they would send someone out the following day. The following day a plumber come out and found the leak however he needed approval from simple life before he could carry out the work. 2 HOURS the plumber waited for simple life response and they said they would not pay for over the weekend and they would send someone out the following week. Can I just point out again that I had water coming through a light fitting with two young children in the house!!!! I paid my rent as I usually do at the beginning of the month in September, I was then hounded with phone calls and emails to say they had to received the rent, may I add this is the only time you will get communication from them!!! It turned out that they had changed there bank details and not notified me…..surprise surprise!!! The amount of damage to the home and also my own personal furniture from the leaks details above is absolutely heartbreaking and has left me dreading having to spend a minute longer in the home then I need to! I have had hell for 3 years, please do not make the same mistake as me and stay well clear from this company!
Hi Paynton, thank you for your review and making us aware of your situation. We’re sorry to hear about your garden and the problems you have had since moving in. I believe Adam, our Head of BTR has been in contact with you and he is working with you and our team to find out where our processes have fallen down. We can see that the house builder ‘rectified’ the issues with the garden early on, since then, it appears the job was completed and never re-raised again. Our new management team have checked back through their calls and communications from you since they have been in management and this hasn’t been reported or mentioned in any communications with you, since being made aware via this review we have re-logged it for you and we’re working on an appropriate solution. In regards to the damage your recent leak has caused, we can see from our records that this was reported to us on 9th August 2021. Initially this was due to a small section of the shower needing re-sealing which was rectified within 2 days for you. Unfortunately we can then see you had a separate leak later in August which was caused by the shower tray cracking. Following your concerns an electrician was sent out quickly to check that the electrics were safe following the water damage. There was a slight delay in these repairs as we were waiting for you to supply us with the images to us to ensure the contractor can come prepared with everything he needs to get it completed in the one visit. Following a few reminders on these, we now have the images and we will be in touch within the next few days to arrange a date that is convenient for you. We’d also like to take this opportunity to confirm that we have double checked our records and an email and letter were both sent upon the changes to the managing team and the subsequent changes to the rental payments. If you have any further problems, please rest assured that your dedicated Asset Manager will be on hand to help.
3/5
TrustpilotLack of consideration…
Myself and my family are excited to move into our new home but we’ve had to apply without seeing the house. I’d asked to see the house and got told the Lettings team would be in touch, this has not happened and I’m moving in this week - this is just a minor inconvenience really but it’s just the start!Not much communication happens after you’ve paid the money, I was told I’d get an email with details on where to pick up the keys the day before move in, this doesn’t fill you with confidence at all. I was due to move in 5th October, I had to be out of my current property by 30th September. Having spoken to my landlord, they agreed that 5th would be fine, luckily. I doubt others are so lucky though, especially if new tenants are moving in. 5 days before moving day (and a weekend within these 5 days) I receive a phone call stating work needs to be done to the property so can we be flexible with the move in date? The answer was no because we’ve all booked the day off work, to which my brother has spent 3 weeks arranging with his clients, booked in the van, booked internet and TV installation dates around us moving in on the Tuesday. The lady I spoke to said she’d speak with the person organising the contractors work and call me back. I did get the call back but it was ‘the earliest you can pick up the keys is Wednesday afternoon’. I offered for contractors to come in and do their work after we’d moved in as this was very inconvenient to move but I was told no, I still couldn’t have the keys and move in on Tuesday. I was told I’d receive a phone call on Friday with what time I could get the keys. It’s Monday afternoon now and I still haven’t received the phone call despite chasing it up this morning. I’ve requested a complaint form and told this would be sent to me, not received this either. In an extremely stressful time, unnecessary stress is being added by this company. I can’t guarantee that we’ll get to even move in this week and I’m in the difficult situation with my boss as I’ll not be able to give much notice as to what more time off I need. There’s been absolutely no consideration of people working, the stress of moving already before obstacles are put in the way, the organisation of other factors around moving or anything else! I’m extremely unhappy and have no idea what’s actually going to happen as we go through this week!EDIT: Lucy has saved the day! Sort of.. having chased up the phone call we’d been waiting on, we got through to Lucy who confirmed we can pick up the keys on our original moving date. We can’t rearrange everything again to get fully moved in, but it’s helped take some of the stress away.
Hi JessicaThank you for your review and the edits too.We’re really sorry for the hassle you experienced with your move in dates changing. Unfortunately the property required quite a bit of work following the old tenancy and we had been let down by contractors to get the works completed in time for the original draft date. Nonetheless, we completely appreciate that ultimately the responsibility lies with us so we’re very sorry for the delays and we understand how stressful this must have been for you. I understand that you have been speaking to both Lucy and James who have been trying to get things sorted for you. As James has mentioned, we always do our best to get our residents moved in for their desired date, but similarly we want to make sure that the property is of the right standard for when they move in, and in this case we were not happy that the property was up to scratch for you.We’re pleased to see that Lucy was able to get the date sorted for you and we hope you quickly settle in to your new home.
1/5
TrustpilotAn absolute sh**tttttt show of a…
An absolute sh**tttttt show of a company. We’ve had our dishwasher broken for 4 months and have had no help whatsoever. Our property manager Leah Gilford thought it was ideal to send gas engineers twice to fix a broken dishwasher, where is the logic in that? The staff seem to have little interest in helping us and we are constantly having to contact them for updates rather than them doing their job efficiently. Terrible service, terrible company, terrible staff.
Hi Sandhiya,Thank you for making us aware of the issues you have faced and we’re sorry that it is taking longer than expected to get fixed.I know James has been in contact with you many times this week to keep you updated and to explain the issues faced. Firstly we would like to confirm that one of our contractors, Caldor, who are also plumbers, were sent out to you initially. The first step of diagnostic was to flush the pipework through to ensure free passage of water. Following the visit we were advised that it is likely that the waste pipe was not fitted correctly, hence the second visit by Caldor to get this work completed. As you have made us aware that this hasn’t fully eradicated the issue like we had anticipated, I am therefore pleased to see that someone from Indesit is attending on Friday to look at whether this is a fault with the dishwasher itself.Once again, we do apologise for the delay, we’d like to reassure you that we’re working hard to find the root cause of the problem in order to get it resolved for you.
1/5
TrustpilotTired of being messed around
Today (06/09/2021) was to be my moving in date after checks had been completed!As you can imagine, plans had already been made, including booking time off work to make the move possible.Once FULL payment had been made, I realised I was the one doing all the chasing.I called last week to ask how I'd be getting the keys, then I got told that moving in date had changed to (10/09/2021)I wasn't happy about this but I did not have a choice, then again this morning, I emailed FIRST before I got another call to let me know date has now changed to 16/09I have little faith in this company as I am not even sure the 16th would happenThis has put me in a very uncomfortable situation as I was to hand over the keys to my current property this weekend,but now I am not even sure how much of an extension I should ask for from my current landlord as Simple Life may come up with another story and change the 16th date againVery stressful time for me and my family !
Hi Lola, We just wanted to acknowledge this review. We have seen you have since left another updated review to which we have replied to. We are pleased to see that everything has been sorted for you and that you're happy with the outcome.
5/5
TrustpilotSimple Life is prompt!
Simple Life is prompt! And their staff are amazing! I enquired about a property and within a few hours got a response from one of their staff which never happened with other letting agents during my period of search for a home. Every step of the way, they were very helpful and ensured that we had a great experience even during the referencing. I am very satisfied!
Thank you for your review!
1/5
TrustpilotSimple Life Simple Management team !!
Terrible company absolutely awful. Im not your average tenant I moved into rented after moving from my long term home to take a year out and decide where my life is going after my wife passed away. My children are grown up and wanted to be near them for a while. Since moving into this house it has been a horrible experience. The dishwasher has never worked from day one, I have a loft hatch that can’t be closed. The build quality is shoddy. The management team are useless and just out of school. The team manger is arrogant! Nobody seems interested in resolving issues. I paid 18k upfront for a years rental. It’s the developers issue apparently🤷♂️ No it’s your issue resolve my issues. Will and James 🤬 The next step will be legal action for contravention of their own processes and polices. How can you not fix a dishwasher within a week? It’s actually been 3+ but trying to be reasonable 🤷♂️ If you need to rent then you have no choice I guess but don’t use these please 👍Response to Simple Life for the benefit of those viewing. The dishwasher didn’t need fixing as it could never have worked from the day of installation. The drain hose still had the seal installed. So this posses the question? Surely you audit your properties, check them and all appliances before tenants move in? Standard practice I would say so please don’t hide behind a fix SLA. It shouldn’t be down to me to report an appliance that has never worked that should have been identified before I moved in!!
Hi Remma,We’re sorry that you have faced issues with your dishwasher since moving in to your new home. I have had a look at your records and I can see that the issue was reported on the 17th. The housebuilder booked an appointment with you for the 23rd and then again on the 24th, but no-one answered the door and the appointments were therefore missed. We’re pleased to see that since 24th the dishwasher has been fixed which is within our expected time frame for a non-urgent or emergency repair.
1/5
TrustpilotStill waiting for a refund promised 3…
Still waiting for a refund promised 3 days ago now … after been accepted and to pay holding fee in a hurry to secure plot but then told actually I’m not accepted but as no referencing been done would get a refund ASAP and had nothing I believe the agent chasing it up is doing his best however whoever is meant to do this refund isn’t and it’s becoming a joke now constantly chasing for my own money back my money i was urged to pay ASAP for the property but yet taking forever to get back
Hi Kathryn,We’ve managed to track your details down and we can see that a refund was agreed on the Monday where your contact had said that it may take a couple of days. We can see that the payment was made within this timeframe, with it reaching you on the Wednesday. We’re therefore satisfied that expectations were managed and the refund was received in a timely manner. Our Head of BTR has also tried to give you a call a few times this week and has left a voicemail for you but has been unable to reach you. We’d be happy to discuss further with you if you would like to give our Head of BTR a call back at a time convenient for you.
2/5
TrustpilotRude staff and was miss led!.. Be careful!
When myself and my boyfriend made contact with Simple at the start everything seemed fine but then months later we was told a property was available so after paying a holding fee for a property we was not allowed to view yet and they said they did not have keys for it we thought this was odd but paid it as we had been waiting for months on a list for this house and was very interested but then when I would call up weeks later asking for an update or ask when we can go view the property every person I spoke to was extremely rude and condescending, they had no customer service skills at all it was quite shocking. We was then sent an email asking us both to fill out an application for the property and was told we would soon be able to view the property when we had done this. After both of our referencing and applications being accepted we was sent an email asking us to pay just over £1,600 to move into the property but we still had not been to view it yet which was very strange as who would pay all that money for a place they have not seen yet! I then called up to query this and was told ‘oh you can view it next week’ which then got cancelled and rescheduled due to short staff, then we was told we can view it the following Tuesday but I had a voicemail the day before on the Monday saying there was no one available to show us the property and this happened 3 times which kept prolonging the whole process which by this time was almost 2 months and with me being 7 months pregnant this was too much to deal with! It got to the point where myself and my boyfriend was so put off by the whole experience and our experience with the staff that we decided to not go through with it. After reading reviews since it’s a good job we did as there was so many negative reviews and there was no way we was going to be stuck with Simple Life. Oh they failed to tell us at the end of our garden was a very loud train track (the only way we could see the property was myself and my partner drove there and had to look from the outside) we was not impressed as online it was made to look like a nice big spacious family home but in person it was definitely not! Was definitely miss sold… be very careful!
Hello,Thank you for sharing your experiences with us. We have taken some time looking in to your records and the communication you have received to date. Firstly, we would like to take the opportunity to explain why sometimes at Simple Life, we are not in a position to conduct viewings. Build to rent family housing is a relatively new concept in the UK market and unlike second-hand rental homes, where we have a brand new housing development sometimes all houses are either unavailable or still under construction, so we are unable to access properties until they are completed for health and safety reasons. This does mean that many customers reserve the plot they would like off-plan, and view it as soon as it is ready. We try our best to supply plenty of demonstrative property images, walk through videos and site plans so your preferred plot can be selected. It does sound like the reasons for not being able to view a property wasn’t made clear to you, so we’re sorry for any confusion caused, however we would like to reassure you that reserving properties off-plan is often the norm with rental developments like this.We were concerned by your comments that our staff have been rude or condescending so, we have listened back to the calls and we are satisfied that our staff have been polite and calm throughout conversations with you.We can see that on this occasion, upon viewing the plot you had selected, you were not happy with its location due to the train line, so your application was retracted and we have refunded your deposit. In light of your review, we will take on board your feedback and aim to better represent train lines on our site plans moving forward.
5/5
TrustpilotThe staff are very nice and helpful
The staff are very nice and helpful. We need to especially thank Shannah and Ardent for their prompt response and support all along.
Thank you for taking the time to write a review Sonia! We will pass your thanks on to Shannah and Ardent!
5/5
TrustpilotSimple life homes came through for us
Simple life homes came through for us. We had initially foreseen issues as we are new in the country and had no records but with guidance from our assigned Agent, we provided all the documents we had, and before you know it, we were in talk with the Referencing company and voila, we received the mail that we passed and can go ahead and make payment. We had met the requirements and in no time we had our own place. They were really helpful and professional.
Thank you Adeyemi, this is great to hear and we're pleased we could be of help!
1/5
TrustpilotPoor Fault Reporting System
I am having difficulty at the property I am currently renting with regards to the fault reporting system. The turn around time and lack or urgency to address issues has become ridiculous! I reported one of the kitchen doors came of the hinges - it took almost two months to get it repaired. The second, current issue is honestly so critical but again there's no sense of urgency. The is evidence of a leak as the ceiling has a large water stain (probably from the bathroom upstairs). In the past three weeks I had three visits to the property with no action. I live with a two year old and i honestly fear that something serious could occur but it is not treated as such. I am absolutely appalled by the service received via the fault reporting system.
Hi Ferlicia,We’re very sorry for the trouble you’re experiencing and the inconvenience caused. We can completely appreciate how frustrating this must be for you.As your property is within its first 12 months of being built, most maintenance raised will be under warranty, meaning that it is the housebuider’s responsibility to get items resolved for you. We can see that you have unfortunately had a lot of back and forth with the housebuilder regarding a leak which they have marked as complete a few times, but the problem has then persisted. We can also see you have had some issues with the boiler pressure at your property.We appreciate that despite relying on the housebuilder in this situation, the delays and back and forth are not acceptable or up to the standard of care that we promote. We would like to reassure you that our team are continually chasing to get the items resolved for you once and for all.We’re pleased to see that the housebuilder is coming out to get the leak sorted this week and the boiler is now also fixed.
4/5
TrustpilotAmazing apart from I wasn’t given the…
Amazing apart from I wasn’t given the original house that I reserved, sent many emails stating I had the wrong address on my paper work and the response was that it’ll be fixed ready for my tenancy agreement. Tenancy agreement was sent over a week later with wrong address on it once again and I was told it was human error and nothing could be done. Not a problem just wish there was communication when I flagged this up so it wasn’t such a shock in the end. But apart from that they’ve been very good and I can’t wait to get into our new home!
Hello,Thank you for your review!I’ve taken a look in to your records and spoken to the lettings team and it does appear that the wrong plot was reserved for you initially, which was completely down to human error and we’re very sorry for this. I am pleased to see that as soon as this was spotted, the situation was resolved and everything was updated to your desired plot.Despite this, we are pleased to hear that you’ve had a really good experience with us and we hope you’re settling in well at your new home.
4/5
TrustpilotFirstly I’d like to say I’m so excited…
Firstly I’d like to say I’m so excited to move in on the 2nd of September, Rebecca and then secondly Lucy have been very helpful and efficient answering all of my many questions as I have not moved in 12 years. However I am completely blind and my youngest child is also severely site impaired and I have asked for an additional banister to be fitted to the property and also a small fence to be added to section the patio from the grass to make the house safer for everyone But I haven’t received a response as yet and when I rang last week I was told that I may have to do this myself. Anyway I’m looking forward to finding out more about my property in the coming weeks and finally having a look around the property before I move in as unfortunately the property is still being built.
Hi Samantha,Thank you for your review! We're delighted to hear you're excited about your new home and the team have been looking after you well! I have checked with the team on your requests and I can see that you have been sent a property alteration request form which we have received back within the last 24 hours. The team will now review all your requests and they will be in touch to ask for any additional information required so we can accommodate and help where possible. It is very important that you feel at home with us.We look forward to getting you moved in!
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