Every review we hold for the Wingerworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThis company is not very good
This company is not very good, they don't care about you as a customer, they keep putting up there rents, when people are already struggling to make ends, I would avoid this landlord at all cost, stay away from them, there customer service are rude as well avoid, these jokers at all cost!
Mr · 1 August 2024
Agent replied · 23 October 2024
Hi Mr R,You will see that we have sent you a find reviewer request via Trust Pilot. It would be appreciated if you could respond to this, so that we are able to identify you to be able to investigate this for you.We're sorry if your rental increases are not suitable for you. As we are not an 'Affordable Housing Provider', our rents have to be in line with that of the local market which as a business is unfortunately unavoidable for us. We try to take a considered approach to rental increases for our residents. If your rent is no longer suitable, we welcome you to contact our team and we would be happy to look for another property that is better suited to your budget.
★★★★★ 1/5
TrustpilotAbsolutely disgusting company
Absolutely disgusting company. They’re are so shoddy and fail to take accountability for anything. Been here almost a year and they still have not fixed the cracked glass stove top (which I’ve cut my hand on many times) that was like this before I moved in. The fridge shelf is also cracked (visible in the inventory) but they are refusing to acknowledge this to the point it is not unusable and they’re telling me I need to pay for a problem caused by previous tenants. The name “simple life” applies purely to the staff as they take accountability for nothing. But it’s certainly not a simple experience for the tenants. Absolutely DISGUSTED by the way simple life treat their tenants. More than 7 of my neighbours here find them to be a shambles too. Not happy and after being patient for almost a year, I have no other option at this point than to seek legal advice.
R.N.F.B · 30 August 2022
Agent replied · 16 June 2024
Hello,Thank you for bringing the issues you are facing to our attention. Since leaving your review we have worked with the team to get to the bottom of the delays you have faced. We can see that the pre-move in inventory carried out didn’t pick up on the items you had logged with us, so initially this was deemed as resident responsibility. We can see that since then you have provided your own proof that those maintenance fixes were indeed there when you moved in and we apologise profusely for the hassle and inconvenienced caused. We do take full responsibility for the mix up and the lack of detail on the inventory, and as a result we are investigating and taking action internally to ensure that this doesn’t happen again. We can see that Team Leader, James, has been monitoring this closely and is in regular communication with you. We’re pleased to see that two logged requests have already been seen to and the hob is being seen to imminently.We thank you for your patience and flagging this to us. Although it doesn’t change the experience you have had, it really does help us to identify areas where we can improve as a business.
★★★★★ 5/5
TrustpilotFantastic support by particularly Jack…
Fantastic support by particularly Jack Meeks
Wllem · 11 July 2024
Agent replied · 23 October 2024
Thank you for your review Wilem!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, details, quick response, willing to help attitude and very effective. Especially thanks to Rebecca Evans who is very helpful and provide alternative options when my original choice was not available anymore. Much appreciated. Amy
Amy · 10 February 2022
Agent replied · 16 June 2024
Hi Amy, thank you so much for your lovely feedback!
★★★★★ 5/5
TrustpilotSimply amazing - Thanks Tahir!
Just want to leave a review for our letting agent Tahir. We were given his contact by a friend. 2 weeks later we are in a simple life home. We were searching for a property that suited our needs as a family. & he delivered just that. The service we received from him from the first meeting to the day we got our keys just the other day were second to none. We were meant to move into another property with a different agency but unfortunately it fell through. However, it was a blessing in disguise as the house given to us was perfect for us! I really do recommend simple life homes to anyone who is looking to rent in the West Midlands area. Thank you for everything Tahir. We will definitely refer you to our friends and family in the future!
Jessica · 15 August 2022
Agent replied · 16 June 2024
Thank you for sharing Jessica! We're delighted to hear that Tahir has looked after you and that you would recommend us to friends and family!
★★★★★ 5/5
TrustpilotGreat service
I’ve had a excellent experience with simple life through the application process up until now. Over a week ago I got given an expected move in date and the DocuSign documents which I signed on the day, I then proceeded to pay the deposit and first months rent. I would of thought they would of gave me confirmation that they had received the deposit etc. I left them a few emails asking if they had received the deposit and 1st month rent heard nothing back,I have also rang them again no answer. Communication was fab at the start but I don’t seem to be getting anything back from them at the moment. I understand there might not be much to update me on at the moment but a reply to at least say the deposit and first month rent has been received is all I was asking for. Can anyone from the simple life team email me back just letting me know if the deposit and 1st month rent has been received?Update: someone from the simple life team contacted me, she was very polite and explained they was extremely busy and currently had staff off which I completely understand. She confirmed everything that I wanted her to confirm and she continued to explain what what happened moving fowards up until my excepted move in date. Except from that little blip due to staffing issues. Everything else within my experience at Simple life has been fab. Thank you!
Kelsey · 10 August 2022
Agent replied · 16 June 2024
HI Kelsey,Thank you for your review! We're pleased you have had a good experience so far and that all your queries were answered. Apologies for any delays in communication during the period you refer to.
★★★★★ 1/5
TrustpilotHonestly the WORST customer service and…
Honestly the WORST customer service and maintenance I have ever experienced. Simple life is sold to you as a hassle free, (reasonably priced) rental company that makes your life easier. My situation could not be further away from that. We were the second tenants in our property, the previous tenant had let her French bulldog puppy wee all over the third bedroom floor and landing. When we moved in the carpet stunk of urine. This was raised with our property manager Natalie Bray within hours of moving in. We were told someone would come round to ‘clean the carpets’. This happened TWO MONTHS after moving in following multiple chaser emails, them not answering my emails and several ‘cancelled’ appointments by the cleaner. The cleaner eventually came and did a half hearted job, was bolshy and inappropriate. It made absolutely no difference to the smell as the urine has sunk through the the floorboards. So, once again I raised this with our new property manager Olivia Breswell. Olivia said they would get a quote for new carpets. 6 weeks passed, still no news despite chasing. I was told ‘they were waiting for it to be approved’. 2/3 weeks later still nothing. At this point 4 1/2 months have passed, we have still paid full rent, and two of our rooms are drenched in old dog urine. Finally, much to my belief, the carpet contractor comes round to do the measurements last Friday for the carpet. A date is set for today (10/08/22) for them all to be refitted. So my partner and I spend HOURS dismantling furniture so it’s all ready for them to come in and finally do the job. 10.30am this morning, no one has turned up so I message the contractor. He apologises and says he was initially told by Simple Life to do the job ‘as quickly as possible’ but has now been told to put it on hold. No one has contacted me to let me know no one will be coming, I have had no explanation as to why suddenly it’s been put on hold and my house is now upside down for no reason. I can’t get hold of my ‘property manager’ and no one can give me an explanation. There are multiple other examples of this happening (leak in bathroom, no seal around bath- still not been done 5 months later, missing a front door key, missing skirting boards) but alas absolutely nothing has been done. Simple life are useless and have absolutely no regard for their tenants well-being or for the standard of their properties. I am completely in shock as to how we have been treated. I will be raising this with the local MP (Salford) so if anyone else has a complaint similar please let me know and I will combine it all together.
HS · 10 August 2022
Agent replied · 16 June 2024
Hello,Thank you for replying to our request for more identifiable information via Trust Pilot. Since leaving your review, we are aware that Adam, our Head of BTR, has been in touch to get to the bottom of any issues you are facing.From looking at your records we can see that the original clean of the carpet took just 6 days, so we are satisfied that this was carried out in a reasonable timeframe for you. Shortly after the carpet clean we can see you reported that the pet smell returned so we agreed to get the carpets replaced. We apologise for the subsequent cancellations, as I believe Adam has explained that was a genuine error due to a mix up with the contractor eagerly getting a date booked in before the quote for carpet in all the relevant areas were approved. We wanted to ensure that there was just the one further visit to get all rooms completed in one go to reduce any inconvenience for you.We have been investigating why the carpet replacement took so long to get approved and booked in and we are sorry for any hassle this has caused in the meantime. We also want to thank you for sharing this with us so we can identify where we can look to improve in future.We are pleased to see that the carpets are all fitted now and as we didn’t have a record of skirting board nails being reported, Adam has also picked this up with you to get it resolved quickly.
★★★★★ 5/5
TrustpilotWell what can I say
Well what can I say, simple life homes you have made our dreams come true with our new home, everything is gleaming and I can't thank shannah and Christine enough for their hard work over the last few weeks,we absolutely love it and can't wait to make memories, like I say I can't thank you and your team enough ♥️
Gary · 13 March 2024
Agent replied · 16 June 2024
Thank you for sharing Gary! This is wonderful to hear!!
★★★★★ 1/5
TrustpilotWorst!
On their FAQ page, under ‘Money’ Q - My financial situation has changed and I can’t afford my home. What can I do?A - In the first instance please get in touch with us as soon as possible to discuss your situation. If it’s a temporary change, then we will work with you to put together a payment plan to defer or spread out rental payments.I have had financial difficulties and repeatedly tried to communicate with Simple life. They have never replied to any of my emails, and continue to harass and threaten me. They have visited my property and left notes on my door. All of which is illegal and completely against the terms they boast about. Dear Simple Life, I’m leaving this here because it appears this is the only way to get your attention. I would like to know I am not dealing with robots, kindly provide your complaints email.
Ossm · 3 August 2022
Agent replied · 16 June 2024
Hello,Thank you for providing us with further identifiable information via Trust Pilot. Firstly, we would like to reiterate the content outlined in our FAQs, we always encourage residents to communicate with us if they are facing any financial difficulties so we can see how we can help to bridge the gap through a temporarily difficult time. We have looked in to your records and can see that all emails and calls have been responded to within a timely manner. We can see that there have been some delays in getting a solutions sorted for you as we have had difficulties getting a response from you throughout the process.We’re pleased to say that since receiving your proposal, we have reviewed and approved this. Adam, our Head of BTR has been trying to reach you this week to run through the plan and any stipulations. If you would be able to get back to Adam as soon as possible so we can move forward with this, it would be very much appreciated
★★★★★ 4/5
TrustpilotGreat Service So Far!
At referencing stage but I’m happy with the services received so far…. Rebecca has been particularly helpful and I thank her for all her support. I’m looking forward to moving in and having a seamless experience with Simplelife.
Tosin · 22 September 2021
Agent replied · 16 June 2024
Thank you Tosin! We're delighted to know you've been well looked after. We will share this great feedback with Rebecca.
★★★★★ 1/5
TrustpilotIn response the reply to the review I…
In response the reply to the review I posted. Nearly 3 weeks without a washing machine is not good enough. The washing machine flooded downstairs and the flooring wrecked I’ve been told I have to wait for the insurance claim to go through before the flooring is replaced. When I asked if I was going to have a credit to my account for living with no washing machine for 3 weeks and all the flooring wrecked I was told no. The rude manager then told me that if I was unable to live with the wrecked flooring it will be removed and I would have no flooring while they wait for the insurance claim (that hasn’t yet been put in) to come through. In regards to my issue last year when I didn’t have a fridge for a month in a heat wave yes you did supply an alternative after I had bombarded simple life on review/social media and emails for about 3 weeks before one was dropped off. If you scroll back to about August 2021 you will be able to read this also. I did speak to your colleague today who mentioned laundrette costs and said he would call back (I’m still waiting). I stand by what I say the level of service for repairs is unacceptable. If you rent through simple life homes and god forbid one of the appliances breaks you will be without for ages. Seeing as this is the quickest way to get your attention any news on the replacement flooring? Has the claim been put through your insurance yet?
Dione · 29 July 2022
Agent replied · 16 June 2024
Hi Dione, Adam has attempted to reach you today to discuss this further, as the insurance claim has been put through. He will try and get hold of you to provide an update in full.
★★★★★ 5/5
TrustpilotReally smooth process of finding a home…
Really smooth process of finding a home - a bit of a delay in getting a viewing but then everything went fast. Love the fact that everyone so far seems to have pets and be people like us who couldn't find anywhere else to rent because of them. Lovely warm house. Once we get the dishwasher sorted, will be perfect!
Mrs · 7 March 2024
Agent replied · 16 June 2024
Thank you for your wonderful feedback Mrs Mutkovicova!
★★★★★ 1/5
TrustpilotI’ve been without a washing machine for…
I’ve been without a washing machine for two weeks it can’t be fixed by the person who you sent (only after I contacted environmental health and the council) and still instead of replacing they are being cheap and trying to get it fixed it fixed through the manufacture. This time last year I had no fridge for a month in a heat wave. When will I have a working washing machine? And will I be refunded for all the trips to the laundrette. Definitely not worth £850 a month in rent. They fill he houses with cheap stuff and take ages to do repairs. They do not look after residents we don’t want free Icecreams once a year we just want decent service. Use the money that we pay in rent to maintain our homes.
Dione · 22 July 2022
Agent replied · 16 June 2024
Hi Dione,Sorry to hear that you have had some troubles with your washing machine. We appreciate this must be very frustrating for you.Before we can replace an appliance it is our standard procedure to have it inspected it to see if it can be fixed. I can see that following the inspection it was decided that the appliance needed to be replaced and I am pleased to see that this replacement has been ordered and was delivered by 28th July. As this was reported on 11th July with the replacement arrival date of 28th July, the item is going to be resolved within our target timeframes for a non-urgent repair. We apologise for any inconvenience this has caused. I believe Adam, our Head of BTR has tried to get in touch with you this week about your launderette costs.We can also see that your fridge freezer did break last year, however a temporary fridge was provided whilst we awaited the delivery of the new appliance for you.
★★★★★ 4/5
TrustpilotBno visa
Dear sir / madam,Under BNO VISA new immigration policy, I believe that many Hong Kong people will migrate to the UK. I hope your company can provide more high-quality rentals. As we are new, we haven’t job offer for the time being. It is more convenient for Hong Kong people to change some policies to deal with these problems.For example, Hong Kong people can be given a one-time payment of 12 months' rent, and then they can rent housesYour employee jade is excellent and can reply to our inquiries soon.
Ng · 22 July 2022
Agent replied · 16 June 2024
Hello, thank you for your review and we're glad to hear that you're enjoying great customer service from Jade! With over 4,700 homes already and a huge pipeline of new homes to come up and down the country, we're delighted to find a lovely new home for our friends from oversees. As you have stated, often if there is no place of work set up or credit history in the UK, we are able to offer the option to pay 12 month's rent up front so that people are able to proceed with their application.
★★★★★ 5/5
TrustpilotBrilliant procedures and people
Brilliant procedures and people. Great building standards and well planned for a renter! Very thoughtful
Anthony · 12 November 2025
Agent replied · 23 November 2025
Thank you for your wonderful review, Anthony.
★★★★★ 5/5
TrustpilotProcess to get a flat was simple
Process to get a flat was simple.
Lovish · 22 January 2026
Agent replied · 23 January 2026
Thank you so much for the kind feedback! We’re really glad the process felt smooth and that the communication and tools made things easier. I’ll be sure to pass your lovely comments on to the team. Wishing you all the best in your new home.
★★★★★ 1/5
TrustpilotSIMPLE LIFE HOMES DISGRACE
They are a joke in particular the Senior Asset Manager they have have charged me £84 for cutting the grass. The grass was an overgrown jungle when i moved in. They take an age to even respond to an email let alone an issue that needs fixing. You need to spend money before you leave you may think this is hassle however i got a price of £25 for the garden being cut so they are putting a massive drink on any issue THEY DEEEM needs sorting. Don't rent from them save yourself time and a lot of money.It took 10 days for the Senior Asset Manager to tell me the cost of the grass also communication awful its because there so big they have lost control on staff.
Sean · 12 July 2022
Agent replied · 16 June 2024
Hi Sean, Thank you for providing us with more identifiable information. We’re sorry to hear that you are dissatisfied with costs charged, however, we have reviewed our reports and we can confirm that the charges put forward for various items were necessary. We’re also pleased to confirm that you have not been charged for the grass cutting. I understand the team have had a number of calls with you regarding this matter and at this stage you have been advised to contest the charges with the TDS, who as an independent adjudicator, will assess and confirm a final outcome.
★★★★★ 5/5
TrustpilotApplication Process Good
Charlotte & Niamh have been very helpful through-out the application process. We had some issues with move-in dates moving around because of the notice we had to give on our previous property - but are now all sorted and looking forward to moving in next week,
Ryan · 29 October 2024
Agent replied · 22 December 2024
That's great to hear! Thank you for your lovely feedback Ryan. Congratulations on your new home!
★★★★★ 1/5
Trustpilot1 month+ without a replacement bed
1 month+ without a replacement bed. I notified on move in that the bed had no feet. I receieved no response. Now the bed has caved in due to lack of supports..
Customer · 18 March 2026
★★★★★ 5/5
TrustpilotSo Far So Good
So Far So Good, Megan has been great with me, Answering and Sorting my enquiries so quickly. Very Friendly & Professional.
LAUREN · 17 July 2023
Agent replied · 16 June 2024
Thank you for sharing your experience with us Lauren!
★★★★★ 1/5
TrustpilotNormal appalling service...
Got a blockage in waste somewhere, flush the toilet & waste comes up in shower. How nice! Can't use shower, reported Wednesday & still nobody been to sort or even an appointment given for something that is bloody disgusting & urgent. Normal Simple Life shambles. Appalling service again, yet they charge top rent!UPDATEStill not complete, supposed to be coming back with longer rods si do not understand why you say job is complete!
Mark · 6 March 2023
Agent replied · 16 June 2024
Hi Mark,Thank you for your review. We apologise that you have experienced this problem. We’d like to reassure you that as soon as you notified the team of the issue, this was being dealt with. As this is something that has to be rectified by the housebuilder, we had to escalate this to them in order for the problem to be resolved. We’re pleased to see that since leaving this review the issue has been sorted.
★★★★★ 5/5
TrustpilotWe have worked for Simple life for 6…
We have worked for Simple life for 6 months now. Hannah Bishop has been very efficient and great to work with.
David · 28 June 2023
Agent replied · 16 June 2024
Thank you for your review David!
★★★★★ 5/5
TrustpilotSeamless & smooth renting & vibrant scoiety
Seamless & smooth renting process, clean & vibrant society, responsive maintenance team to support all the needs
Ajay · 11 October 2025
Agent replied · 23 October 2025
Thank you so much for taking the time to leave a review, Ajay. We're delighted to hear your feedback.
★★★★★ 5/5
TrustpilotJack has been helpful with move
Jack has been helpful with move. The process has been really easy thus far :)
Callum · 30 November 2023
Agent replied · 16 June 2024
Thanks so much Callum!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
