Every review we hold for the Wingerworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI would accept living in a hut in Iraq…
I would accept living in a hut in Iraq before I ever rented with this company again - lived in a property almost 3 years, never missed a rent payment, accepted every increase, looked after the house. 5 weeks of chasing for our deposit back and they have come back to us as intending to keep our whole deposit, wear and tear on cheap laminate flooring by the front door, want to charge us to relaminate the whole downstairs, trying to charge to repaint for a slight ‘mark’ on one of the walls when we did exactly that upon leaving the property, trying to charge for things we put maintenance requests in for weeks before moving ( that they never came to repair), the house was brand new when we moved in and not once did we have a settling in/ defect inspection, luckily we kept all the photos of how we left the house else they would be having our eyes out. Took them 3 weeks to do an end of tenancy inspection and think it’s reliable? They tell you 10 working days for return of your deposit after you’ve moved out and it’s lie after lie, they drag out responding to the TDS like it’s some sort of game. Avoid like the plague honestly, communication is shocking you’ll be chasing them for weeks, if you’ve got any sort of mental health, don’t even put yourself through it. Bipolar & ptsd and they stillllll can’t help but cause unnecessary stress, they will try and have every penny out of you. Keep everything documented if dealing with this company!!
Rhi · 14 November 2024
Agent replied · 22 December 2024
Dear Rhi,Thank you for providing us with identifiable information, allowing us to locate your records with us.We can see that the keys to your property were returned by post and in the process got lost so we were unable to complete the checkout for around 3 weeks. I can see the team have explained and apologised for any inconvenience caused, but we hope you can understand that this was unforeseen and out of our control, as we had still been waiting for the keys to arrive with us to complete the move out inspection.We have reviewed your end of tenancy inspection document and proposed deductions, and we are confident that the deductions proposed are both fair and warranted. Simple Life as the landlord has also been allocated costs based on fair wear and tear. We would also like to just take this opportunity to confirm that you are not being charged for a full ground floor flooring replacement, only the kitchen is being charged, with Simple Life also making a contribution to this.According to our maintenance portal, you raised just two issues in the last 12 months, one of which was closed as it was deemed as tenant responsibility and the other being a fence repair which does appear to have gone on for quite some time. We apologise for any inconvenience the delay in this repair has caused.
★★★★★ 1/5
TrustpilotNever ever going back to this company
This was my first time and I had to move out 2 months erlier then contact due to my job relocation. I have consulted with the agent they said house has very good demand and will get somebody soon but they didnt put this house online till my contact s end also showed in the advert that house available 2 months later date when my contract ends but i already hand over my keys. 2nd of all i had few scratch s in the hallway due to furniture taken down but i have done a paint job those before handing over. Still they chraged me £700 for full house paint but it was little scratch a in the hallway and stair, which was nicely done by me. I am sorry but they will rent a house and expect the house same condition like brand new, which Doesn't make sense.Never going back to this Company.
Monir · 13 November 2024
Agent replied · 22 December 2024
Hi Monir, Thank you for getting in touch. You will see we have sent you a find reviewer request to gain further identifiable information. If you could respond to this request it will allow us to investigate any issues you may be facing.
★★★★★ 5/5
TrustpilotWanted to say a massive thanks to…
Wanted to say a massive thanks to Junior for your help getting our issues in the property sorted, after a few issues prior to Junior, with trying to sort things in the house you have stepped up and got them all sorted within a few weeks for me! Couldn’t be more grateful thank you again
Morgan · 7 August 2023
Agent replied · 16 June 2024
Thank you Morgan! We will pass on your kind words to Junior!
★★★★★ 1/5
TrustpilotFalse promises and poor communication
I am due to move in to a simple life home tomorrow. After repeated attempts to get timings and information both by phone and email regarding the property, I have been constantly told someone would get back to me and let down. This has happened several times. Simple life told me over the phone that the entire property was to be painted before I moved in, now just hours before moving in I’m told only certain rooms have been done. People promise to get back to you via email and phone calls and then don’t do what they say they are going to do. I have now just hours before moving in been told that it isn’t possible to get in to the property before the end of the day after being told over the phone I could get in at 10am. This is so disappointing considering I’ve been chasing this information and had been told it would be in my inbox on Friday so I could make arrangements. A complete lack of customer service, consideration, communication and consistency. Simple life reply to customers on here like they have done their due diligence and looked in to matters but the information they provide shows that they haven’t. An incredibly disappointing experience from a company who are very quick to take your money but very slow to help. It would be very interesting to know if simple life record their calls and listen back to them when people make a complaint on here. On here they make out that they do and reply to people making out they have looked in to matters when all they are doing is reading notes on a computer system to try and ensure their reputation isn’t impacted further.It’s very disappointing to see continued lies throughout after being told one thing over the phone and it changing the day before moving in.
Amber · 6 November 2024
Agent replied · 22 December 2024
Hi Amber,Thank you for providing us with identifiable information.We can see, as you have stated, that your move in date is booked for tomorrow and we are pleased to see that this hasn’t changed and is scheduled in. The team do not tend to confirm a move in time until closer to the date, and in this case, we can see that this has been confirmed as around 2/3pm. We can confirm that a 10am appointment was never offered or confirmed to you - following your request a team member did attempt to change things around for you, but unfortunately this just wasn't possible. We’re sorry we were unable to offer an appointment first thing in the morning but due to staff availability that day, this is the earliest move in time we are able to offer. We cannot find any record available to us that suggests that your home would be given an entire re-paint. If this is what had been communicated to you verbally upon viewing the property then we can only apologise, as this information was incorrect and should not have been promised to you. If a property is of a high standard, then painting will only be carried out where required. In this case, painting was only necessary to three of the rooms as all other rooms were in good condition.
★★★★★ 1/5
TrustpilotWorst rental company
Worst rental company! I moved in to my flat in September and I didn't receive a key for my postbox for two months. I rang them weekly a different excuse every time. Now I was trying to add someone to my tenancy at first they were prompt and responsive with their replies until I payed the admin fee now I get ignored and I have been waiting for the new contract since beginning of November! ROBBERY!
Priya · 21 December 2025
★★★★★ 4/5
TrustpilotReview of Simple Life Rentals: A Mix of Quality Living and Limited Support
I recently moved into a rental property managed by Simple Life, and while there are many positive aspects to living here, I have encountered some unexpected challenges that have impacted my overall satisfaction.Property Quality and Living ExperienceTo start with the positives, Simple Life offers well-maintained properties that are beautifully designed, creating a comfortable and welcoming environment. The quality of the home itself is impressive, with modern amenities, stylish finishes, and clean interiors that reflect a high standard. It’s clear that Simple Life invests in the properties they manage, aiming to provide a level of living that goes beyond the basic rental experience. Neighbors in the community are friendly, and the atmosphere is peaceful, making it an appealing place to live.Challenges with Water Meter Installation and Limited SupportHowever, a significant issue I've encountered relates to water meter installation, which has caused ongoing frustration. Upon moving in, I discovered that the property lacked an installed water meter, and I was expected to arrange this myself. For a rental company that prides itself on service, I expected that basic utilities, like water metering, would already be in place upon move-in.The process of getting the water meter installed has been more complicated than anticipated. I’ve spent considerable time reaching out to the local water board and Simple Life’s support team to coordinate this setup, only to face delays and limited assistance. Simple Life's customer service, while polite, has not been very helpful in resolving this issue. Despite multiple calls to their support line, I found the guidance to be minimal, often redirecting me back to the water board without offering tangible solutions. It would be highly beneficial if the company took responsibility for such essential installations before residents move in, rather than leaving tenants to manage these arrangements.Overall RecommendationIn conclusion, Simple Life offers an excellent standard of living and high-quality properties that make for a pleasant rental experience. However, the lack of support around essential utility setup, particularly with water meter installation, has been a drawback. I strongly feel that utility meters should be installed prior to tenants moving in, which would eliminate unnecessary hassle and allow residents to settle in without added stress. While I appreciate the quality of my home, the limited support around utility issues has left me somewhat disappointed with the overall service.If Simple Life could address these support gaps, especially by ensuring meters are in place from the start, they would offer an outstanding rental experience from every angle.
John · 28 October 2024
Agent replied · 22 December 2024
Hi John, Thank you for your review! We're so pleased to hear that you're happy with your home and renting with Simple Life!We're sorry to read that you have had issues with your water meter. All new homes have water meters that are accessible by residents - they're either in the home or often found under the manhole cover on the pathway outside the property. It is no longer standard that all meters are located within the property itself. We have linked to an article that should help you locate the meter to your home: https://www.south-staffs-water.co.uk/household/my-water-meter/finding-my-water-meter/As a result of your review, we have fedback to the wider team to ensure that a better service and clarity is given in regard to meter reads moving forward.
★★★★★ 4/5
Trustpiloteat Place to Live with Friendly Management
Overall, my experience has been very positive. The management and general administration are excellent and well organized. However, the response time to repair requests can sometimes be slow, which I believe could be improved.
FUNMI · 15 March 2026
Agent replied · 21 March 2026
Thank you for your kind and honest review, Fumni! We're delighted to hear that your experience has been positive and you have found the team friendly. We are always looking into ways to improve our service and will take your feedback about maintenance response times on board. Thank you again.
★★★★★ 1/5
TrustpilotTerrible customer service from "leadership"
The overall customer service started well when we were dealing with the Lettings Negotiator. Communication was quick, professional yet warm. She took time to understand if we'd be suitable but without making us feel judged/ less than. The application was then transferred to the Tenancy Progression Team Leader and the way she spoke with us was just appalling. Complete lack of empathy, maturity or compassion for the challenging situation we were in and the impact her decision making would have on someone's life, rather, seemingly revelling in making things as difficult as possible. I have spoken with Chatbots who have been more empathetic that her. Overall, terrible experience with SLH and would definitely not recommend dealing with them.
Laura · 21 October 2024
Agent replied · 22 December 2024
Hi Laura, We're sorry that you feel this way. We have reviewed communication between you and the lettings and referencing team and we are happy that the situation was dealt with in a professional manner. We would like to take this opportunity to highlight that the outcome is not down to a single staff member's decision. It is our company policy that all applicants meet with our referencing criteria which is highlighted before referencing is undertaken. For more information on the referencing process, we have this handy article: https://www.simplelifehomes.co.uk/simple-blog/why-wont-my-letting-agent-tell-me-why-i-failed-referencing/
★★★★★ 1/5
TrustpilotREAL LIFE STORY - MUST READ
Our previous tenancy was coming to an end on the 26th of September and we were looking for a new place to rent before our tenancy ended as we did not want to rush moving as we are both working busy individuals. On the 15th of August myself and my partner -who is also a current tenant- contacted Simple Life Homes and on the same day, we put down our holding deposit without seeing this property which was stated ready to move in on 11th September on their advertisement. We only went with their house photos and the advertisement on the Rightmove as all of their houses were built the same and that's been said checked all our boxes. After we uploaded our documents for referencing we passed that directly without an issue. Meanwhile, we have been waiting for this letting agency to give us a viewing date after loads of phone calls and emails and have been passing through multiple of their agents (Matt, Christine, Jade, Sharna, William, Ashleigh and a couple more that we do not even remember the names) they were telling us it will be £5000 of work will be done that is why they can not show us yet. But they kept emailing us every day to push us to sign the contract directly. They finally gave us a moving-in date (27th of September) and a viewing date for the 20th of September which was more than a month after we passed the referencing check. They made us wait 1 month only to view the property and even when we saw it still was undergoing work. We made sure with an agent who showed us the property that it would be finished by our move-in date. She reassured us. Later we also confirmed this with Simple Life Homes Team Leader Jade over the phone. We have then signed the tenancy and paid the deposit and a month rent.On the 26th of September 24 hours before our moving in, we got an email from William saying that we needed to pick up the keys from 3rd Party Letting Agency in Liverpool. Even though we responded within 1 hour to say 'We do not have time for it was our last day of current tenancy and can any agent meet us there'. This was just to make sure we would like to enter the house with an agent without any surprise. Nobody answered our email and we made a call to only find out, that the agent who sent that email was not even working that day which is unreal that he could make amends like this last minute and disappear. This again left us with stress.On the 27th of September, we collected the keys from the 3rd Party Agency, as they did not know anything about the property or had any information about our questions. Meanwhile, we have a hired Van full of our stuff ready to move-in, arrive at the property only to see a full skip on the driveway leftover from maintenance work, blocking both the front entrance and garden(back) entrance. We had to move all of our stuff through and over the bush in front of the entrance. These are not just luggage and bags, the property was unfurnished so we had to move our bed, bed frame, wardrobes, TV units, dinner tables, couch, chairs, kitchen appliances and everything you can imagine we had to pass the bush which is extremely difficult as we could not even park on our driveway that we have paid for. We had to move all of our stuff from across the road, causing significant inconvenience on our move-in day. To make matters worse, we discovered several health and safety concerns upon moving in such as a blocked gutter: Left unchecked, this could have led to damp or mould issues, which we were fortunate enough to catch early. Washing Machine: Despite being inspected by their agents, it was left in a mouldy, unusable state and it remains so. Upon arrival the Garden requires maintenance and cleaning as stuff from construction and previous tenant leftovers scatter around the garden, unsafe for our pet, still not maintained or cleaned. Can not use. Couple of drawers broken, fridge shelves missing, and not even domestic cleaning was present. We have a full photo album about all of these issues too.When we received the keys, the house should have been fully prepared for new tenants, free of hazards and any outstanding maintenance work. What we encountered was far from this, making the property advert and agreement misleading. We were reassured we were moving into a high-standard, well-maintained home, and that all work was completed. Had we been made aware of the true condition of the property, or had the advert been more accurate, we would not have agreed to this tenancy. Most of the essential facilities were, and some still are, unusable. We can not even use the essential facilities that come with the house that we have paid for. VERY VERY BAD FIRST IMPRESSION AND SERVICE. NOT RECOMMEND.
YCM · 8 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to share your experience, we are sorry to hear the challenges you encountered when moving into your new home. We understand how stressful and frustrating this has been for you, especially given the high expectations we set for our properties. Your feedback is extremely valuable, and we take your concerns seriously.With regards to the issues faced on your move-in day, particularly with the skip blocking access to the property, we had been assured that this had been removed prior to you moving into the property, this was removed the following your report and we apologise for the inconvenience faced. We believe a contractor attended and rectified the issues relating to the guttering and cleanliness shortly after you had raised these with us. Regarding the washing machine and garden, we are actively working to resolve these issues and ensure that your home meets the high standards we expect. Our team is in touch with contractors to address all outstanding maintenance, and we will keep you updated on the progress. We are sorry that communication prior to your move-in was not as smooth as it should have been. We recognise the frustration this caused, especially when trying to arrange a viewing and secure a move-in date. This is not the experience we aim to provide, and we will review our internal processes to ensure this does not happen again.Thank you again for your feedback, and we hope we can regain your trust moving forward.
★★★★★ 5/5
TrustpilotHad a great and smooth experience with…
Had a great and smooth experience with simple life home
Giwa · 27 August 2026
Agent replied · 10 October 2026
Thank you so much Giwa!
★★★★★ 5/5
TrustpilotGreat customer experience
I’ve recently had some issues with my washing machine. It broke down twice mid wash. Leah Gilford took ownership and helped facilitate a speedy response from the repair place. She took ownership and accountability of making sure I was communicated with effectively and ensured the resolution was swift! People like Leah help it easier for people like me to be a promoter of your firm! Thank you Leah 😊
Mike · 2 November 2021
Agent replied · 16 June 2024
Thank you for taking the time to leave a review Mike! Were sorry to hear you had issues with your washing machine, but we're delighted to hear that Leah got everything sorted for you quickly!
★★★★★ 5/5
Trustpilot5 stars
5 stars isn't enough for simple life, I have rented with other agencies in the past and have had problems but simple life are the best at what they do, they can't do enough for you and Jade is a asset to the company. Thank you guys Dean
Dean · 28 November 2023
Agent replied · 16 June 2024
Thank you for your kind words Dean! We really appreciate it!
★★★★★ 4/5
TrustpilotJunior Nolan was amazing!
Junior Nolan was amazing in getting my issues sorted. I had reported the issues I was having to my property manager who a week later still hasn’t replied to my email. I called up and Junior got it sorted the same day with an engineer due out the following day! Great asset
Consumer · 18 August 2023
Agent replied · 16 June 2024
Thank you for sharing your wonderful feedback with us!
★★★★★ 4/5
TrustpilotSo far so good
I dealt with a guy called Irfan. Irfan was extremely helpful, he replied to all emails and queries quickly and the instructions on the next steps were very clear.House holding and deposit was very clearly instructed and now just waiting on the other team to provide tenancy agreement so I can apply school places for my children within the area. Will be moving in around Mid Apr so hope everything goes well.
David · 2 March 2021
Agent replied · 16 June 2024
Hi David,Thank you for taking the time to leave us a review! We're glad to hear you have had a good experience with us so far and we look forward to welcoming you in to your new home!
★★★★★ 5/5
TrustpilotJack & Shannah
Jack has been helping us with making an enquiry about a two bedroom flat. He’s been extremely helpful, quick to reply and extremely friendly. We’re also currently getting help from Shannah who’s also been extremely friendly and helpful!
Lacey · 13 June 2024
Agent replied · 16 June 2024
Thank you for your review Lacey!
★★★★★ 5/5
TrustpilotJames S was very helpful
James S was very helpful, very clear in his instructions and the problem was solved immediately, 100% wouldn’t hesitate to contact again, amazing first impression.
Liam · 8 May 2026
Agent replied · 26 May 2026
Thank you so much for sharing your feedback. We're delighted to hear this.
★★★★★ 5/5
TrustpilotFantastic Service
Wow! What an easy simple process to let a property! Jade has been absolutely fantastic in getting our property secured. Simple Life are great and so much easier to deal with than normal letting agents. Very quick prompt response both via phone and email and nothing was too much trouble. I would highly recommend Simple Life and will recommending them to family and friends. Cant wait to move into our new home!
Abbi · 27 January 2021
Agent replied · 16 June 2024
Hi Abbi, thank you so much for your review! We're really pleased you've had an excellent experience with us so far! We have a recommend a friend incentive available for all our residents, so make sure you claim your voucher if someone you recommend moves in! Looking forward to having you with us!
★★★★★ 2/5
TrustpilotI regret not reading the reviews…
I regret not reading the reviews before paying a holding deposit. After securing a unit, I requested a viewing prior to completing references. Despite my repeated requests, I was only offered a viewing after the previous tenant moved out, leaving little time before the move-in date. As a result, I canceled the application. While I understand a £50 + VAT fee will be deducted from my holding deposit, I believe it's ridiculous to charge £25 + VAT per tenant for references that were never completed. This seems like a deceptive practice where they over promise initially yet under deliver.
Janine · 18 September 2024
Agent replied · 23 October 2024
Hi Janine,Thank you for providing us with identifiable information allowing us to locate your records.We’re sorry that our process hasn’t met with your expectations. As the property was not vacant, we had to request access from the current tenant which was unfortunately denied. This is the reason we were not able to offer you a viewing until the current tenants had moved out. We understand that you did not complete the referencing process however, the cost is associated to starting the referencing process and not to completing it. A full breakdown of these fees can be located on the Simple Life Homes website.
★★★★★ 5/5
TrustpilotWe discovered Simple Life Homes when…
We discovered Simple Life Homes when looking for properties to rent on Right Move and I am so happy we did! Courtney has been fantastic in finding us our perfect home and has been so helpful throughout the process. I would highly recommend this company if you are looking at renting a new build home that is affordable. Thanks so much to Courtney and the team for making this happen 🙂
Jemma · 23 March 2021
Agent replied · 16 June 2024
Thank you so much for taking the time to leave us a review Jemma. We're really pleased that you've managed to find your perfect home with us! We will be sure to send your thanks to Courtney.
★★★★★ 5/5
TrustpilotBeautiful homes
After a rocky start (COVID-19 delays) and a little impatience on my part Adam has been fantastic in dealing with our application and referencing. Today we will get our move in date and we are so excited! The estate itself looks beautiful and is close to our children’s schools, the town and public transport. Thankyou to the team for making a family’s dream come true of living in a beautiful home!
Leanne · 22 March 2021
Agent replied · 16 June 2024
Hi Leanne, Thank you for your feedback. We appreciate how frustrating it can be when there are delays to a development, and throughout the process our team should have kept you up to date, we apologise if you feel your experience with one of our team hasn’t been to the standard you expect. We believe that you have since been provided the information to begin referencing, we will endeavour to secure a move-in date for you and work constantly with our housebuilding partners to monitor progress on site. We hope to see you settled in your new home soon.
★★★★★ 5/5
TrustpilotJust want to say a massive thank you to…
Just want to say a massive thank you to Abdul Tahir from Simple Life Homes. Nothing short of amazing! All responses were prompt and professional whether it was over email or telephone. Currently in the final stages of the process before we can move in but just want to say thanks again for making the journey to our new home easy and simple. Highly recommend!Samantha Woodhouse.
Samantha · 20 January 2022
Agent replied · 16 June 2024
Thank you Samantha! We're delighted to read this review. We will also make sure that Abdul gets a copy of your compliments. Good luck and congratulations for your move-in day!
★★★★★ 4/5
TrustpilotSo far, so good
I have only occupied a property for 6 months but so far, so good. I have had any minor issues dealt with in a timely manner. Communication is of a really good standard.My only recommendation would be for more thorough snagging in new builds as I have noticed cracks around cooker hood and a deep groove in one of the kitchen cupboard doors that I don't want to be blamed for. It's a minor issue so I haven't reported anything.
Miss · 4 September 2024
Agent replied · 23 October 2024
Thank you Jacqueline! We'd encourage you to report any snags so they're all recorded and to ensure you're not liable for them.
★★★★★ 1/5
TrustpilotStressful move in a d start of tenancy
Our experience with Simple Life (Walkden) has been incredibly disappointing and stressful from the very start. We put down the holding deposit only because we were promised that a lot of work would be done to make the apartment as good as new. However, this promise was not fulfilled.First, our move-in date was pushed back by two weeks with little notice, causing us significant inconvenience. When we finally collected the keys, the apartment was in a shockingly poor condition. The kitchen was filthy, with appliances and cabinets stained with grease, peeling cabinets, rusting hinges, and a dishwasher filled with mold and grime. The bathrooms were also dirty and had clearly not been professionally cleaned, contrary to what you would expect when moving into a new place.To make matters worse, despite documenting these issues and requesting that they be addressed, Simple Life refused to replace the mouldy and rusty dishwasher or repair the damaged kitchen units. The apartment was still not cleaned, and the overall condition of the unit was unacceptable.Adding insult to injury, after speaking with one of Simple Life's contracted cleaners, we discovered that the company only requests the bare minimum work to be done, not what is actually required to make the apartment truly clean and livable. This explains the poor state of the property upon our move-in.Due to the condition of the apartment, we were forced to stay in a hotel, incurring additional expenses. The lack of professionalism and care shown by Simple Life has been extremely disappointing, and it has completely overshadowed what should have been an exciting time for us.If you’re considering renting from Simple Life, be warned: our experience has been nothing short of a nightmare.
Ilyas · 2 September 2024
Agent replied · 23 October 2024
Hi Ilyas,We’re sad to hear that your experience with us so far hasn’t met with your expectations.We’re sorry for the delay to your move in date. In this instance there was extensive unanticipated work required to the property following a previous move out, which resulted in a delay to your move in date to allow for all repairs to be completed. We can see that you were made aware of the amount of work required and we can confirm that all of these were completed as expected. We can also confirm that a full clean of the property was conducted, as well as a full redecoration including all woodwork prior to you moving in.
★★★★★ 4/5
TrustpilotGood experience so far !
Good experience so far !Courtney responded to my email enquiry regarding the property enquiry with the pictures and video links of the property. Courtney was very helpful and informative. The referencing process was very smooth and we have received a quick response for our calls and emails from the team. Thanks to Simplelifehomes !We are looking forward to view the property in-person and relocate in few weeks time.
Ravi · 23 August 2021
Agent replied · 16 June 2024
Thank you for your review Ravi! We will make sure that Courtney receives a copy of your compliments. We're looking forward to showing you around!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
