Every review we hold for the Wingerworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe best company ever
The best company ever. So helpfull, excellent house. As soon as a problem occurred, they tried to solve it in the shortest possible time. Friendly customer service. We lived in their rented property for 13 months. It was a great experience. Thank you so mucj
Mahsa · 6 November 2025
Agent replied · 23 November 2025
Thank you so much for taking the time to leave such a lovely review, Mahsa!
We're delighted to hear that the customer service has been so friendly and that any maintenance issues have been resolved promptly.
★★★★★ 1/5
TrustpilotBetter odds living in the forest
Requested help, after the entire row of houses (all managed & rented out by SimpleLifeHomes) became infested with rats, being able to actually dig into the walls of the house through the dirt due to poor construction.Sent videos & images asking for help with this, refused any sort of aid & was told to deal with it myself. What a helpful bunch!10 months later after having moved out, chucked with a 600 quid bill haha
TechEx · 15 November 2024
Agent replied · 22 December 2024
Hello,Unfortunately we are unable to identify your tenancy or records via the information you have provided in your review. You will see we have sent you a find reviewer request to gain some identifiable information. We would be grateful if you could respond to this request to allow us to investigate this situation.
★★★★★ 1/5
TrustpilotSeeking Legal Advice
Seeking Legal AdviceThe below is my honest opinion of the shocking service from Simplelife homes.I feel that they look down their noses at regular people, despite the poor quality houses they rent out. They also try remove any negative reviews in breach of Trustpilot rules. I wonder if they have heard of Free Speech?!!They rarely answer the phone and do not seem to care about any reported disrepair at their properties.Basically a slum landlord in my opinion.I have taken advice from solicitors who said I'd likely win about £500 for discrimination in breach of the Equality Act 2010 but it was not worth paying solcitors fees for.They said I could file a claim using the government service moneyclaim online and will get the court fee covered by the government as my savings are under £3,000.Wish me luck!
Mohammed · 28 August 2024
Agent replied · 23 October 2024
Hi Mohammed,We're concerned over the serious allegations you have outlined in your review. You will see we have sent you a find reviewer request so we are able to identify your records and we can investigate your complaints. We'd also like to confirm that Trust Pilot will remove reviews should they breach their own guidelines. As you will be able to see our page displays both negative and positive reviews - reviews are not removed just for being of a negative nature.
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID. Rapid rent increases forcing many out of their so called “affordable” homes. When you move out they deduct ridiculous amounts from your deposit but they don’t complete the work they charge you for. I have evidence of all of this and will be taking my complaints further. Take months to complete repairs. I had a leak through faulty pipe work and it left my walls and ceiling with big brown marks which they are now trying to charge me to repair! Disgraceful money grabbing company.
Sophie · 26 August 2024
Agent replied · 23 October 2024
Hi Sophie,We’d like to take the opportunity to respond to some of the complaints outlined in your review. Firstly, we would like to clarify that we are not an ‘Affordable’ housing provider and we do not market ourselves as one. We provide private market for rent properties, this means our rents are aligned with that of the local market which unfortunately has risen greatly in the last few years. Like any business, our rates need to remain in line with that of the rest of the market and we are unable to avoid that. It is outlined in our tenancy agreements that rents will be reviewed each year, however we do try to take a fair view of the rent in order to retain our customers.Since leaving your review, the team have revisited your check out report and unfortunately, it has been confirmed that the deductions proposed are necessary, given the works required. It is worth noting that none of these costs relate to any damage from a previous leak. You will also see that you have not been charged for all works, as Simple Life has also covered costs attributed to fair wear and tear. We can also confirm that all works had been completed at the property before the new residents moved in, we’re pleased to see that the team have provided you with contractor invoice proof of this.
★★★★★ 5/5
TrustpilotExtremely satisfied
We moved into a new build (Bridgewatervillage) approximately a month ago. A 2 bed ground floor flat with large french doors onto a small garden area. The application was simple and all questions asked and dealt with. The flat is of an extremely high standard including Zanussi fridge/freezer washer/dryer and dishwasher. The flooring blinds and curtains are also of very good quality. Being a new build there was an issue with the bathroom sink but this was dealt with in less than 24hrs. We were a little anxious that after selling a 3 bed house we would find the flat very small but the layout has been cleverly thought through with plenty of cupboards and storage space, which was a pleasant surprise. We do feel extremely lucky to have been offered this location and hope to stay here for a few year's. We would definitely highly recommend this letting company. We were not offered anything or have spoken to anyone regarding this review. This is our own genuine personal experience.
Vincent · 26 August 2024
Agent replied · 23 October 2024
Hi Vincent, thank you so much for taking the time to leave some lovely feedback! I have passed your kind comments on to the team. We're delighted to hear that you're happy with our Bridgewater Village development and your new home!
★★★★★ 4/5
TrustpilotFirst of all thank you so much…
First of all thank you so much Christina for providing us great customer care service. She helped us throughout the process. I appreciate your time and effort to make decision and letting us know what to do further. Thanks a lot.
Customer · 14 March 2024
Agent replied · 16 June 2024
Thank you for your review!
★★★★★ 5/5
TrustpilotAmazing!
Since the moment we enquired right through to getting our house, Jade was absolutely fantastic. As this is our first property we had lots of questions and was unsure as to what to expect going through the process. Jade was able to address all our queries and worries. So far we have had a fantastic experience with Simple Life and we cannot wait to move into our first home!
Amelia · 17 May 2021
Agent replied · 16 June 2024
Thank you for your great review Amelia. We're pleased to hear you have been well looked after by Jade and we look forward to welcoming you in to your new home!
★★★★★ 5/5
TrustpilotSimple Life made renting so easy
Simple Life made renting so easy! Viewing was seamless, referencing fast and uncomplicated and we even received a welcome gift bag when moving in! Amazing!
Ayobami · 9 December 2024
Agent replied · 22 December 2024
Thank you for your feedback Ayobami!
★★★★★ 1/5
TrustpilotAbysmal service
**Avoid This Company at All Costs**I had the misfortune of dealing with the simpletons at Simple Life and it was an absolute nightmare from start to finish. This is by far the most incompetent and unprofessional rental company I’ve ever encountered.First, their communication is abysmal - don’t expect anything prompt or helpful. They seem completely uninterested in assisting their tenants, and when they do respond, it’s often rude and dismissive. The staff lack basic customer service skills and seem to go out of their way to be as unhelpful as possible.The rental process itself is a painful, drawn-out ordeal. They make everything unnecessarily complicated, with endless paperwork and requirements that seem designed to frustrate tenants. It’s clear they don’t care about your time or experience.The worst part, however, is how they handle deposits. They will do everything in their power to retain as much of your deposit as possible, often citing vague or exaggerated reasons. It feels like they’re more interested in squeezing every last penny out of you than providing a decent service. Be prepared to fight tooth and nail to get your money back. SEARCH FOR ‘deposit’ in the reviews - the majority of folks encounter issues with these money grabbing corrupt clowns. Overall, renting from this inept bunch of reprobates was a horrendous experience. Save yourself the stress and frustration, go elsewhere!The five star reviews are acquired by offering gifts and incentives. You’ll note that the 5 star reviews are often lacking substance. AVOID this company at all costs. You will pay dearly if you do business with them. FYI I fought my deposit charges and was successful it having most of it overturned. The Deposit Protection Service concluded that SLs claims were severely lacking, without evidence or substance. I look forward to SL replying to this to say they can’t find my record, which is their standard response to removing negative reviews. Corrupt.
Dan · 22 August 2024
Agent replied · 23 October 2024
Hello,You will see that we have contacted you via Trust Pilot with a find reviewer request so we can identify your tenancy and investigate the issues you have outlined. As we are sure you can appreciate, the only information available to us in your review is a first name, so we are unable to conclude who you are from thousands of records based off of this information alone. We'd appreciate it if you could respond to this request so we can help you further.
★★★★★ 5/5
TrustpilotAbsolutely love my new home
Absolutely love my new home. Feel very settled. The team are fantastic and they respond quickly if you have any questions or support.
Becky · 8 May 2026
Agent replied · 26 May 2026
We're thrilled to hear this. Thank you for your review, Becky!
★★★★★ 1/5
TrustpilotFraud by False Representation
They have made fraudulent deductions from my deposit ! Having lived at the property for 2 years i had a pre inspection before handing the keys back the only issues raised were a couple missing light bulbs and deep clean of the oven. which I replaced and cleaned i was then hit with over £600 of deductions for redecorating despite having painted the entire property even though it was NOT newly decorated when i moved in. Stains that were in the carpet when i moved in were removed as i used a carpet cleaning machine and i have been deducted for this the garden was marked as being in a better condition when i left than when i moved in but i have been deducted for this also! and to top it off they provided incorrect information to contact TDS regarding any disputes for a company managing 1000s of properties their actions are appalling
Angry · 20 August 2024
Agent replied · 23 October 2024
Hello,Thank you for responding to our find reviewer request. Unfortunately the email address provided is not a match on our system against any tenancy records. If you could contact us at complaints@simplelifehomes.com to provide your tenancy address, this will allow us to identify your records, and we will be able to investigate the situation for you. We'd be very grateful if you could respond to this request so we can help you further.
★★★★★ 5/5
TrustpilotHannah the estate manager at Bury St…
Hannah the estate manager at Bury St Edmunds site has been brilliant in getting a broken boiler fixed for my elderly mum. She continued to try to find a contractor after office hours and contacted us even when she wasn’t at the office. Thanks Hannah, always appreciated when someone goes beyond the call of duty!
Sarah · 8 March 2023
Agent replied · 16 June 2024
Such a lovely review, thank you for sharing Sarah!
★★★★★ 1/5
TrustpilotDaylight Robbery
We rented a house from simple life homes for 2 years. The whole sign up process was very quick which we were really excited about. Once you’re in though and those contracts have been signed its all down hill from there. The customer service team are ridiculously hard to get hold off if you have an issue but as soon as they want a response from you its a different story. A gas pipe had to be re routed , they wanted access on a certain date, we were told if we weren’t home they would gain access from a key holder, we were not happy about this so re arranged plans to be home. A few months later the plasterboard on the ceiling had to be fire safety tested…it failed. So yet again , they were very pushy that this had to be repaired, which we completely agreed with but the date they suggested to do the repairs we were away, we wanted another date and they never replied. We got home from our trip to find that someone had been in our home and repaired the ceiling despite us saying that we wanted to be present. We also reported a lot of snagging issues when we moved in, for example the settlement cracks and we were ignored. We moved out 4 weeks ago, and as we left we made sure the walls were filled and re painted, the house had a deep clean, the grass was cut etc according to their rules. Well, we’re now in dispute as apparently all the effort we have made to the house wasn’t good enough and they are keeping £1038 of our £1670 deposit to redecorate, do a deep clean, cut the grass etc. The majority of their report to use regarding the standard of our home was very poor or poor, which is ridiculous. After speaking to a neighbour who recently moved and the reviews on here that the same issue is happening with the deposits.It all seems so great at first but the rent is ridiculously high, they’ll tell you its in line with the current economy but there are plenty of other homes for less per month and great quality. If you want a rubbish service from a money grabbing company who are unfair in returning deposits then choose simple life homes!
Tanya · 14 August 2024
Agent replied · 23 October 2024
Hi Tanya,Thank you for sharing your concerns with us and for replying to our request for further identifiable information.We apologise for the inconvenience caused regarding the re-routing of the gas pipe. Unfortunately, these works were required by the housebuilder, and was not something we could avoid or within our control. We have looked through our records and we can confirm that we have email correspondence allowing us access with the keys. If you would like a copy of this, please get in touch with the team and they would be happy to share.We can see that you had raised settlement cracks at the start of your tenancy, these are standard and unavoidable in new build properties. The settlement cracks reported were deemed within tolerance and to be of no concern. As the property was brand new when you moved in the walls were freshly painted. At the point of move out they were noted as poor or fair throughout so work was required to bring this back up to standard. 50% of this cost was allocated as a contribution from you as tenant, with Simple Life covering the other 50% as fair wear and tear. If residents are unsatisfied with any proposed deposit deductions, then we encourage them to raise this as a dispute with the TDS (tenancy deposit scheme), who will independently review the situation on behalf of both the resident and landlord to reach a final outcome.
★★★★★ 1/5
TrustpilotAnything but a SimpleLife
SimpleLife homes ensuring anything but a 'simple life'. Back in 2020 I requested to remove my partner from our tenancy agreement after our break up. This was done with no issues and received a quick email that requested I just confirm I can still afford rent payments and how I intended to do so. After this, I received my new updated AST document and that was that. Fast forward to 2024 and I requested my brother be added to my tenancy (he's lived with me over a year now). I was provided with a 'change of circumstances' contact where I requested the change to be made. I was told that they were unable to do so until we were both put through the referencing process again to ensure affordability. When I explained that this made no sense as when I had previously *removed* someone I was not requested to do so they said it was policy and that I'd always had a solo AST. After I evidenced this was not the case they still fobbed me off with policy and procedure and told me the facts still remain. I had explained that in order for my brother to be able to help toward rent he would need to be on the tenancy agreement as he is in receipt of Universal Credit. They simply did not care for my circumstances.I eventually forwarded my concerns to the Compliance Manager - Chris Norman and expressed my frustration to him. After some time , he had agreed to allow my brother to be added to my AST without us having to reapply for the property since this was never the case previously when the household income would have definitely decreased after a tenant left the property.We responded to requests for details immediately and were shunned by their external referencing agency with no explanation other than 'the documents that have been submitted are not satisfactory'. It has been over a year I have had no help toward rent and faced with increasing rent every tenancy renewal and SimpleLife have made it abundantly clear that they do not care. If you have the option I would favour an alternative Letting Agency
Zaynab · 13 August 2024
Agent replied · 23 October 2024
Hi Zaynab,Thank you for responding to our find reviewer request, enabling us to identify your tenancy.We can confirm that no changes were made to your tenancy since you first entered the property in 2020, no forms were submitted. It was only this year where a request to change the tenancy was made and subsequently, a new application processed which is standard process across the rental industry. As you outline in your review, unfortunately on this occasion, the new application didn’t meet with our criteria.
★★★★★ 1/5
TrustpilotWe live in a house that smells of cat urine
EDIT AFTER SIMPLE LIFE REPLIEDOur floor has NOT been replaced we have been left with concrete for almost two weeks after we were told that we would be without a floor for 1 day. So Simple Life’s response to this is inaccurate so I’m not sure who signed it off. We’ve recently moved into a house and it was handed over to us with an absolutely overwhelming smell of cat urine. We figured out the area and it’s the front door mat, according to the next door neighbours the previous owners would leave their cats for days on end so this has built up over the many years that they’ve lived here. Simple life have been half heartedly attempting to solve the problem, and now we are almost a month into living here with the smell constantly up our noses. I’m pregnant and we have a toddler, I can’t believe they’ve handed a property over in this state because I know for sure they could smell it when they did the inventory. We’ve tried our best to not hold this against the company but they know I’m pregnant and that it’s made me sick multiple times so it’s actually just not good enough. After speaking to neighbours, we now know that their lax approach to getting units in a suitable state for new tenants is very common.
Saffron · 13 August 2024
Agent replied · 23 October 2024
Hi Saffron,Thank you for reaching out to us on Trust Pilot. We can see that following the previous end of tenancy, all carpets were professionally cleaned which, at the time, got rid of the smell you are referring to. Following your feedback, it would appear that weeks later the smell returned. We’re pleased to see that the team have subsequently acted on this and the flooring has now been completely taken up, the concrete disinfected and new flooring laid. We trust that this meets with your approval.
★★★★★ 1/5
TrustpilotWatch your contracts!
Watch your contracts!! gave a months notice and were told its a month from your rental payment due date so they have basically scammed an extra 2 weeks rent out of us. Promise you the dream but in reality they do not actually care. Cannot wait to move out of the flat now, people are clearly sub letting, pets in flats and nothing is done. All they want is the money with very little interaction when things are wrong. we are moving out because we are sick of the bins being over flowing, the mess, Fly Tipping, neighbours who sub let to anyone and the roads are still unfinished after 15 months.
Phil · 12 August 2024
Agent replied · 23 October 2024
Hi Phil, Thank you for providing us with further information, allowing us to identify you and your tenancy. We’d like to address some of the points you have highlighted in your review. It is outlined in your tenancy agreements that one full month’s notice is required, and it must bring the tenancy to an end on the day before the next rent is due. Sub-letting is against our tenancy agreements, if residents are aware of this amongst residents, then we encourage them to report it to us, so appropriate action can be taken. Some apartments are pet friendly, it is at Simple Life’s discretion as to whether we allow pets into apartments, all residents still require consent from Simple Life by filling out a pet application form. We’re aware of some issues over fly-tipping in the apartment bin stores at your development, we completed clearance of this waste and reminded residents on how to dispose of excess waste appropriately. We’re also aware of some fly-tipping taking place in another bin store which is not owned or managed by Simple Life, this has been reported to the relevant companies.
★★★★★ 5/5
TrustpilotThank you, Caitlin W.!
Currently in the process of applying to rent a home in the Kirkby , L33 development and have had the absolute pleasure of dealing with Caitlin W. who has been so knowledgeable and prompt with email responses, and has gone above and beyond in customer service.
Cory · 17 October 2025
Agent replied · 23 October 2025
Thank you for your wonderful review, Cory. We're delighted to hear that Cailin has been so supportive.
★★★★★ 1/5
TrustpilotWave goodbye to your deposit
New home built with the cheapest possible materials. Like living in a rabbit hutch. Spent most of the winter without heating or hot water due to constant boiler problems. No apology or reduction in rent. Moved out as soon as the contract allowed (12 months) and the landlord attempted to withhold our entire deposit, claiming that the entire house needed redecoration - even though we didn't touch the decor. If you rent from these guys, assume your deposit is forfeit. Seriously, don't even bother to clean when you move out.
Mr · 9 August 2024
Agent replied · 23 October 2024
Hi Mr Hunt,We’re sad to see your review and your dissatisfaction while living in a Simple Life Home. Since leaving the review, our team have reviewed your check out report and we can see that comparing to the check in and check out reports and photos, the proposed deposit deductions were necessary to bring the property to the same standard it was when you moved in. We note that when moving in you made no amendments to the inventory to advise that if was anything but in good condition throughout.We have also investigated your comments regarding boiler problems throughout your tenancy and we can see that this was raised twice, the first time relating to the thermostat / heating not working to the first floor only, the job was seen to and closed out within our expected urgent time frames of 3 working days. On the second occasion the issue was closed by yourself within 24 hours as the issue was with the meter and not the boiler.
★★★★★ 3/5
TrustpilotSimpleLife are
SimpleLife are, as far a property management is concerned, pretty good. The estate is well maintained and most issues with the property are addressed promptly. My two main issues are, firstly that, I am puzzled by the year-on-year rent increases which outpace inflation in an area where in the last 12 months there has been stabbing, a person on the estate was shot and body parts were found in the adjacent park. Secondly, the overall build quality of the housing is poor and despite snagging lists etc, nothing has been done, though I appreciate this isn't SimpleLife's doing it should be their responsibility.
Naaman · 5 August 2024
Agent replied · 23 October 2024
Hi Naaman, thank you for your honest and valuable feedback.We're sorry if our rents are not aligned with your expectations. We try to take a considered and fair approach when reviewing rents but as we are not an Affordable Housing Provider, like any business, our rates have to be aligned with that of the local market.We're also sorry to hear that you're having a number of snagging issues. You're right in that we have to rely on our housebuilding partner for many of these while the property is still within it's first 12 months, but Simple Life should and do take responsibility for the partners we rely on. I will pass your details on to the team to chase up the problems you are facing and I will request that they get back to you with an update.
★★★★★ 5/5
TrustpilotI’m still in the process with them but…
I’m still in the process with them but would like to give Caitlin Wilkinson a shout out for being so helpful and quick with her responses to help. She’s been brilliant to deal with. Give her a bonus or something!!!
Nadia · 9 December 2025
Agent replied · 24 December 2025
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Caitlin has been so helpful and responsive.
★★★★★ 5/5
TrustpilotRivers Edge
Rivers Edge I’ve just completed all my checks today and I would highly recommend Simple Life Homes to anyone looking to rent, Jade, Daniella and Caroline were all amazing they were patient, friendly and very efficient they knew exactly what they were doing every step of the way 😁I’m looking forward to life in my new home
Diane · 16 November 2022
Agent replied · 16 June 2024
Hi Diane, thank you for your review and feedback! We will make sure the team is aware of your kind words. We look forward to getting your moved in to your new home at Rivers Edge!
★★★★★ 1/5
TrustpilotMOST UNPROFESSIONAL LANDLORDS
Further to the previous review left nearly a month ago, the same issue with extractor fan is still outstanding. Took time of work for a contractor to attend (instructed by SLH), who identified it has a system failure and the part needed to be replaced. I have been chasing this up with Amber for nearly two weeks and they are refusing to allow the repair to happen. Advising I now will need to take further time of work for an another contractor to attend the property, despite the contractor she instructed already identifying the issue. No explanation as to why.
Laura · 19 September 2025
★★★★★ 4/5
TrustpilotLovely First Home
Our flat is lovely and the maintenance portal is great if anything ever needs sorting in the house. Olivia Gresswell our Asset Manager is very friendly and quick to respond to any emails. The overall development is very attractive and everyone always comments on how nice it is when they visit.
Edward · 25 May 2023
Agent replied · 16 June 2024
Hi Edward, thank you so much for your review and kind words!
★★★★★ 1/5
TrustpilotAvoid!!
I would describe this company as a scam based on my experience. When you inquire about any of their properties, they will rush you to pay for a £400 holding deposit (£120 of which is non-refundable). I received the email around 7 pm asking for deposit to be paid before 9 am next day . This is the trap!If you don't like the property, you'll lose £120. This is contrary to standard letting practices, where a viewing is usually arranged before any deposit is paid. However, this company requires the deposit payment before any viewings.Additionally, their property descriptions are misleading. The property I was interested in was advertised as being within 0.4 miles of the nearest school, but in reality, it was about 1.5 miles away, necessitating a car for daily commutes. They also failed to mention that the property is in the middle of nowhere, in a new development with ongoing construction work in the neighborhood.In summary, I wouldn't recommend this company to anyone. I ended up feeling deceived, and they deducted £120 from my deposit when I decided against the property.
Ameer · 20 July 2024
Agent replied · 23 October 2024
Hi Ameer,Thank you for providing us with further identifiable information so that we can locate your records.We’re sorry that our processes haven’t met with your expectations. As a build to rent housing provider, it is extremely common for people to want to reserve a property off-plan (just like people buying a property on a new build housing development). We will always offer viewings as soon as homes are handed over to us by the housebuilder, but as many homes are still under construction, this isn’t always possible. Interested parties are always more than welcome to hold off applying and paying a holding deposit until we are in a position to offer a viewing, but as we operate on a first come, first served basis, and demand is extremely high, we are unable to guarantee that someone else won’t have reserved the property at that point. We do make it clear that by paying a holding deposit, this reserves the property, it will be taken off the market and if the applicant thereafter changes their mind or fails referencing due to withheld information, a proportion of the holding deposit will not be refunded. We can see that the team arranged a viewing for you, but you decided to cancel and withdraw your application 2 hours before the viewing was due to take place.We have checked both our listings and website for Beaufort Park and it states that there is a range of Outstanding and Good Ofsted rated schools within the local area, no exact distances are given.
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