Marshalls Property Services reviews

★★★★★ 5/5

Google

Marshalls have managed my properties for me for over 20 years and throughout that time, they have been brilliant at finding good tenants who have wanted to stay a long time…..they deal with all management issues quickly, efficiently, and respectfully. In the last couple of years, Carla has been my point of contact for everything making Marshall’s streamlining services truly outstanding and my life pain free. Highly recommend them.

Minning · 3 June 2024

★★★★★ 5/5

Google

We have been using Marshall's for years as a rental property agent and only have good things to say. The Lettings Manager, Carla, has gone out of her way on several occasions to accommodate specific requests from us and come through each time. Highly recommend this Company.

Caroline · 8 September 2025

★★★★★ 1/5

Google

This company does not maintain its properties. All the visits I made had something broken. If landlord is in foreign country, 'manage' = take rent but avoid any repairs, and blame the landlord (while refusing to give his details). Heaters were broken on move in date, took them 10 days to provide electrical ones (3... and one was also broken!). Despite this and flat kept at decent temperature, flat was inhabitable because of mould. Very heavy stench after carpet clean on move-in date and mould in hidden areas etc. Neighbours complain about similar dampness issues, so might be the building. Let's be generous and call it bad luck thus far. However, not when property administrator refuses every single amend and is clearly difficult & unwilling every stage of the way. Not when wall heaters are not fixed during two months, nor windows not closing properly, when joints are mouldy, or subtle paint patches (to cover mould) are discovered all over the walls. Obviously visit was done when previous tenants were there and all was very well hidden under frames and behind furniture. So well presented and invisible in fact that I even put down an additional £100/m in my initial offer... certainly won't do that again. Two horrific months of stress and emails. If I didn't have anything better to do, I would probably sue them. Ask more fees from your landlords for maintenance - and don't put these properties on the market until they've done the work. FFS. Only explanation to all the above is this company has money issues. At best. This is no excuse for not respecting the law. If unwilling, they should be fined heavily. The way they handled this situation was appalling. Avoid at all costs.

Romain · 18 June 2023

★★★★★ 5/5

Google

When looking for a new property to rent my partner and I wanted to go with a small, family letting agent compared to the larger property business and are delighted that we did. From the initial viewing with Kevin, to completing all the relevant documents/checks with Carla, the whole process has been really straightforward and simple, everything was explained clearly and thoroughly. The whole team are approachable and listened to any questions/concerns we had. During the referencing/check stage, we were kept up to date regularly and notified when everything was complete, which was extremely quick. When we received the keys and had the check-in for the property, we had a chance to address any issues we had. Carla was able to address these immediately, using their team of local contractors. All of whom were professional and friendly and their work was outstanding. We would highly recommend using Marshalls, their professionalism and friendliness really made the difference in deciding to rent a property through them and we would definitely use them again in the future.

Wayne · 18 June 2023

★★★★★ 5/5

Google

The lettings team at Marshalls are extremely professional and helpful. I have been a tenant at a property for a significant amount of time and the team have always been reachable. They respond to any questions and address all issues in a timely and efficient manner. A special mention to Carla. She has always gone above and beyond to provide an exemplary standard of service. I genuinely appreciate her positive, pragmatic and professional approach in all situations. Having dealt with management companies from both sides, I can only highly recommend Marshalls. I would encourage any prospective tenants or landlords to use their services. Overall, they are a reliable, trustworthy, and personable estate agent. This has been a refreshing experience and would not hesitate to work with the team in the future.

Gabriel · 18 June 2023

★★★★★ 5/5

Google

Ewelina Garniewska was very helpful and supportive providing information required for our property sale!

Chris · 11 March 2025

★★★★★ 5/5

Google

Marshalls, as the landlords' agents for a property in Windsor we were renting, looked after us for six years. They were nothing less than professional at all times and were always friendly and approachable. Others we have dealt with through our many years of renting have not been so good. I have no hesitation in recommending them .

Ian · 16 April 2025

★★★★★ 5/5

Google

Their service was excellent, the best I’ve ever had with a rental company. They always responded very quickly and arranged any maintenance without delay. When we moved out, they even notified us that we had overpaid and refunded the money within a few days. Truly professional and trustworthy.

Adriaan · 20 July 2025

★★★★★ 5/5

Google

I rented a property from Marshalls for 2 years and also purchased a property through them as well. I interacted with virtually everyone in the team over that time period and everyone was incredibly professional, helpful and quick to respond. In particular, Carla and Catherine were great to work with; always willing to go above and beyond and always with a smile. Kevin was also great to work with regarding the purchase of our house. I've worked with several estate agents and this was by far the best experience. I would highly recommend and will be using their services in the future.PositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 24 August 2022

★★★★★ 5/5

Google

My flat in Windsor has been managed by Marshall’s for over 10 years. They have been very efficient, helpful and totally professional in all that time and I would wholeheartedly recommend them. I have had no issues at all and have always found them pleasant and easy to deal with.

Annabel · 19 August 2024

★★★★★ 5/5

Google

We recently moved down from London to WIndsor. We found a property right near the town centre, which MPS manages. Unfortunately, the previous tenant was a difficult one and left the property in poor order. Although I would have expected MPS to ensure the property was in good order before moving in, they were very quick to arrange sorting everything out to our standards. This has made the experience a much more positive one. Carla was great in this regard, and highly recommend her personable and understanding nature.

Dean · 18 June 2022

★★★★★ 5/5

Google

I wanted to write a review for Marshalls, because if anyone has a choice for Rental Management, they should choose Marshalls. Everything is timely and done to a high standard - I had no worries about my tenant and my flat being looked after. Marshalls are also the Management Company for my whole block of flats, and one of the reasons I have had my flat for 15 years, is that the block is well looked after by Marshalls, and kept up to date. I have heard of some horror stories of Management Companies for flats, but I can only highly recommend Marshalls - and would advise any flat complexes to use Marshalls, if you want your home to be maintained to a good standard for reasonable rate.

Melanie · 18 June 2022

★★★★★ 5/5

Google

Our family had been stayed with Marshall property in Windsor for almost two years. We had good time in this property and all our requests got responded in the soonest from Marshall office. And we got our deposit back just in three days time. Everything went all well. Thanks for all. Recommend to someone who need help for renting. Thanks Carla for everything 😊

Cui · 22 August 2023

★★★★★ 5/5

Google

Wonderful experience with a great and helpful team. Our tenanted property was out of gas supply and after hours of trying ourselves we called Marshall's in desperate need, with no hot water or heating. Carla very kindly spent hours on the phone to our gas supplier sorting it all out for us. Thank you so much Carla and Marshall's for your support and excellent communication.

Skye · 18 June 2023

★★★★★ 5/5

Google

The Marshalls team went above and beyond to help me move into my dream flat in Windsor! Emili who first showed be around the property was both professional and very approachable and was patient with me when I chased her up on the progress off my offer ! Carla was amazing when it came to explaining the different steps/process of renting (it is my first time) and she always replies to my emails rapidly and is always happy to help! I'm very lucky to have marshalls on hand when I need them , they are very responsive , co operative and best of all friendly ! I'd very much recommend using them!PositiveResponsiveness, Professionalism

Sophie · 24 August 2021

★★★★★ 5/5

Google

I would just like to say I feel very well informed and supported by Marshall property group Windsor. Kevin Morley was our contact person and was supportive from the beginning. He was very helpful in enabling us to complete the process and at times he took the extra effort of following on behalf of us to give a fantastic service. I was very well taken care of Kevin Morley. Outstanding service... The process of buying an apartment, signing and exchange of contracts was very efficient, this was down to the exceptional professionalism displayed by the team. I would highly recommend the Marshall property group Windsor, they really made the process a fantastic experience. Regards, Shahla

Sara · 18 June 2021

★★★★★ 5/5

Google

It was my first time moving alone and I can tell that I had an amazing experience with Marshalls. Perfect costumer service, always there to help with extra care. A massive thanks to Carla Hutchinson for making my move very smooth and professional, for being always there when needed! I highly recommend the team!

Manuel · 21 October 2023

★★★★★ 5/5

Google

We had an extremely positive experience with Marshalls property. Carla is an amazing agent. She assisted us with our move from the US to Windsor. Without her we never would have a home for our family. Everyone is friendly and helpful. They have wonderful communication. They even wave as we pass on the street!

Jason · 21 October 2023

★★★★★ 5/5

Trustpilot

Marshalls were extremely helpful in…

Marshalls were extremely helpful in finding a tenant for my Windsor property, and the professionalism and ongoing support from all of the staff at Marshalls has been impressive - I would have no hesitation in recommending this company to anyone who is looking to either let or rent a property in Windsor.

Paul · 4 October 2025

★★★★★ 5/5

Google

I have consistently found Carla, my point of contact at Marshalls, to be extremely helpful and responsive to my inquiries. My experience renting with Marshalls has been easy and hassle-free. I look forward to continuing my rental relationship with them for the foreseeable future and would strongly recommend their services.

Josh · 23 September 2024

★★★★★ 5/5

Google

Excellent service from both Amelia and Carla. Went from viewing the property to signing the contract within 10 working days. Smooth and made the move less stressful. They also responded to my requirements and resolved all my concern in a professional and timely manner. Highly recommend the Marshall’s property team

Asiel · 23 September 2024

★★★★★ 5/5

Google

We're a few months into renting with Marshalls, and we couldn't be happier. Both Amelia and Carla have been brilliant to work with - friendly, helpful, responsive...we couldn't ask for more. Highly recommended.

Michael · 16 April 2025

★★★★★ 5/5

Google

All really nice people to deal with at Marshalls, and a lot nicer than other letting agents. They try to make things as simple & quick as possible, and very responsive and helpful.

Farah · 9 April 2025

★★★★★ 5/5

Google

We sold our house through Marshalls (Windsor) in early 2015. Our family was given a careful timely and hands-on service by Marshalls. Matthew L'Estrange was our main agent who spent much time, also over evenings and a couple of weekends, in helping us to navigate between a number of complicated offers, pending offers and one collapse in an offer. He was excellent. In addition, the combination of website, glossy brochure and newspaper advertising worked for us. We were also able to update new photos. Very happy to recommend them.

Bruce · 20 June 2015