Strutt & Parker Berks & North Surrey New Homes reviews in Windsor and Maidenhead

★★★★★ 5/5

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Strutt & Parker, Gerrards Cross

Selling your house can be an emotional experience. You need an estate agent that not only knows the local (and national) market trends but can give you great advice. From valuation to the best marketing strategy; from understanding changing market circumstances to interpreting feedback from viewings; and remaining by your side - through the marketing phase to the all important offer; and thereafter during the legalities culminating in exchange and completion.Strutt and Parker, Gerrards Cross achieved all of these for me and I would not hesitate in recommending them if you are thinking of selling your property. J Thomson, Gerrards CrossDecember 2020

J · 4 January 2021

★★★★★ 4/5

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A sterling effort in difficult conditions

We put our wonderful old house on the market in September 2018, just in time for the worst of the Brexit impasse, followed in early 2020 by Covid-19. In these inauspicious market conditions Strutt and Parker worked extra-hard to publicise the house, with features in the Telegraph, The Sunday Times and elsewhere, as well as getting us a free repeat advert in Country Life. The brochure was excellent as was the Matterport 3-D digital survey. Throughout the 2 years it took to sell, they kept us well informed of the market, and the views of potential buyers. We were pleased by the service they provided.

PATRICK · 30 November 2020

★★★★★ 5/5

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Sale of Grade II listed property

From initial enquiry (agents for selling my property) to completion I found Strutt and Parker extremely professional and attentive. Due to the unique nature of the property which included a mix of residential and business elements, the sale process was more involved than anticipated, however at every step, Strutt and Parker facilitated negotiations between relevant parties, ultimately arriving at a sale. Their experience in complex and unusual situations was very evident and key in securing completion. Highly recommended - Kent Agency

D · 10 November 2020

★★★★★ 5/5

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Service above and beyond

Sarah and Fiona went above and beyond to secure our sale. We can't thank them enough for all the hard work involved in negotiating on our behalf. They make an amazing team.

Chris · 3 November 2020

★★★★★ 5/5

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Excellemt sale of small barn and orchard

Strutt and Parker provided a first class service despite the value of the sale being relatively small. Ian Daniels was always attentive and patient. He negotiated an excellent deal from our perspective

Simon · 28 October 2020

★★★★★ 5/5

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Years of experience. In 1992 Strutt and Parker sold me a…

In 1992 Strutt and Parker sold me a lovely house in Kent with a small estate, presented with complete honesty as to its drawbacks but clearly showing its immediate attractions, and its serious potential. For the next thirty years, they offered guidance and support as I kept track of the market in deciding when to sell. That led to a very satisfactory sale of the property in 2014 and successful outlying sales in 2020. What I valued above all was the knowledge of the market as it applied to our part of Kent, the clear communication of the situation and the consideration and discretion that accompanied it.

Rosalind · 27 October 2020

★★★★★ 5/5

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I highly recommend Strutt and Parker…

I highly recommend Strutt and Parker Lettings. I have been using them (Formerly Roberts Newby) in Gerrards Cross for seven years to rent property to me and my family. We are tenants in our third property from them at the moment! They have been an outstanding letting agent and managing agent throughout. The agents seem to always be available to help with any issues, they get repairs done quickly and without drama, and they seem to liaise extremely well with the landlord/owners. I am a demanding customer so it says a lot for me to give such high ratings. They truly get things done, and have kept us very happy!

NTLTP · 19 October 2020

★★★★★ 5/5

Trustpilot

Excellent letting service

I just rented a new apartment through Strutt & Parker in Gerrards Cross. From the moment I contacted Katie and Charlotte in lettings, I’ve had nothing but a professional and efficient service. I had an issue with referencing as I’ve not been in the UK for a long period and hence, my credit history was limited. Charlotte and Katie did everything possible to convince the Landlord that I was a reliable and trustworthy tenant. Thanks to their hard work, the Landlord accepted my application. I also had a few issues within the apartment and these were dealt with immediately and resolved. I have no reservation recommending Strutt & Parker, Gerrards Cross if you’re looking for a rental property or if you’re considering selling/purchasing a home

TP · 19 October 2020

★★★★★ 3/5

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Strutt and Parker recently sold our…

Strutt and Parker recently sold our property in Norfolk. We were persuaded to reduce the asking price by 7%, which we were disappointed at. Our agent was very helpful until lockdown in February, after which we never saw him again, but only held telephone conversations, until our sale in August. He did not hand over the keys at completion as he was on a day off. we handed over to the purchasers ourselves. Since then we have had no contact, apart from unnecessary advertising by the company. Since the fees were around £15,000, we were disappointed.

J · 22 September 2020

★★★★★ 2/5

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For premium property avoid Strutt & Parker

If you’re renting a premium property, avoid Strutt & Parker. After 15 years of renting through three different agencies, this was by far the worst experience.

Lasse · 11 March 2025

★★★★★ 1/5

Trustpilot

Rubbish and unprofessional!

My rental property is managed by the most unprofessional property manager called Shannon Flanagan. She is the laziest, unethical and unprofessional person I've seen working either in property or recruitment. I'm sorry for you if you'll deal with her or Jay O'Dell from Cadogan Street London. The people working at Strutt & Parker make recruiters look amazing. They are rubbish at fixing issues with the property and excellent at ignoring emails about the issues. In my case they claim that the heating system (underfloor heating) is working when contractors sent to verify the system needs significant work to be fixed. I ended up buying a heater and using that to heat the property for 2 winters. In 2019 I told Strutt & Parker that I'm not going to pay for the rubbish SSE heating system since it's not working a bill for £1.5/day just for the standing charges via 2 emails. They didn't decline my request nor commented on this. I sent them all the SSE bills and told me that they are paying them month after month. After a year they are claiming that we never had an agreement and that I have to pay the standing charges even the consumption is £0 after they failed to fix the system. Did I mention that I asked for a heater and I never got one delivered in the middle of January? All these for only £500/week for a 1 bedroom apartment. Got to love estate agents in London!

Georgian · 21 July 2020

★★★★★ 1/5

Trustpilot

Worst company to rent an apartment from. Pure theft.

This is the worst company I have ever rented from (and I have rented from many). They are unprofessional, do not care if you are robbed or had your apartment broken into, and finally will always support the landlord regardless of the circumstance. My apartment was robbed and they told me I could not break my contract and leave as the lardlord and struttandparker denied me so. I reverted to using my break clause (which I initially forced into the contract) which took place in a few months. The apartment I entered was not clean, furniture broken and damaged and they would not change it, and also not to mention their managing company trying to enter my apartment on multiple occasions using their keys while I was inside. This is a terrible money hunting company and I will never recommend them to anyone ever...

Nabil · 23 March 2020

★★★★★ 5/5

Google

Our experience with Strutt & Parker was great! The professional service from Jilly and her colleagues was impressive. … More

Keo · 23 November 2023

★★★★★ 1/5

Google

I have been in the office in Sunnigdale on many occasions to talk regarding a tenancy, I don’t understand why they can’t end the tenancy and take me out from contract ,I’m not leaving in that property 27 porchester ascot for more than 4 months .This agency and landlord it’s joke .. I see the circumstances change when I sad ,I Don’t request the deposit on 50/50 basis to return to me . This needs should be effective from 13/10/2018 .

Piter · 26 October 2019

★★★★★ 5/5

Trustpilot

An absolute pleasure

After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!

Rachel · 19 January 2021

★★★★★ 5/5

Trustpilot

Helpful & professional…

Katie was approachable & professional in helping us find our perfect rental property.All communication was good throughout the whole process.I wouldn’t hesitate to recommend Katie & Strutt & Parker.

Nicola · 20 October 2020

★★★★★ 5/5

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I have been a landlord client of the…

I have been a landlord client of the company for several years. The fees charged for property management are worth every penny, and considering the nature of the task in hand (keeping both landlords and tenants happy) the staff do an absolutely brilliant job. In particular I am always delighted with how quickly I receive statements around this time of year when my tax return is being completed and I usually need the information yesterday!

Alexander · 28 January 2021

★★★★★ 5/5

Trustpilot

Nothing is too much trouble for S&P

Nothing is too much trouble for S&P. We had issues with both the purchase of a new property and the sale of our old one and Marcus Brown from S&P could not had done more to help us. We vacated the property before we had sold and S&P were on hand should be have been unable to get back. If you want to buy or sell, we cannot recommend Strutt & Parker highly enough.

Graham · 17 April 2021

★★★★★ 5/5

Trustpilot

Top rate professional service

Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough

TCS · 22 October 2021

★★★★★ 4/5

Trustpilot

Great people to work with!

We had a great experience working with Strutt & Parker, I'd like to give a 5 stars but our property took long to sell due to Brexit but the team were very professional, informative, they worked by our side to make this property sale and success. We would like to highlight that Steve and Anna are highly customer oriented. We are very grateful with all the support that the team at Strutt & Parker provided to us.

Marco · 7 April 2020

★★★★★ 1/5

Trustpilot

Terrible service from Strutt & Parker Sloane Street

Terrible service from Strutt & Parker on Sloane Street.Alexandra turned up to do a viewing without giving us any notice and on the day we were to move out demanded to do a viewing after I emailed and explained our last 2 days would be hectic and could they give us privacy.She didn’t care and was so happy to get us in but couldn’t wait to get us out and get another tenant in.Nina the lettings manager I had to deal with on several occasions one being we had no fridge freezer or dishwasher working for 6 weeks of moving in.Then there was a gas leak and no oven working all I was told was “You have a microwave,kettle and toaster make do!” No customer care whatsoever.

Amanda · 23 October 2018

★★★★★ 5/5

Google

Great and professional service from Christine. Thank you!

Kaiser · 15 August 2025

★★★★★ 5/5

Google

George Hughes was the consummate professional throughout the sale of my property, I would recommend him to anybody looking for a trustworthy and reliable estate agentPositiveResponsiveness, Professionalism

Tom · 25 October 2020

★★★★★ 1/5

Trustpilot

Unprofessional bunch

I've had a relatively good and quick experience during the process of looking for a rental through Strutt & Parker, the viewing and offer process was quick and dealt with in a professional manner.After the offer was accepted, the experience changed, they were very unhelpful and unfriendly when negotiating the contract.They were somehow helpful when talking about the logistics during the move in day arranging for free parking.Once moved in, the property manager was very unhelpful, I had small queries about the facilities and they took a lot of time to respond and sometimes grossly misinforming us. For example, I was told that I can't change my electricity provider and in the end that proved to be a lie as we could and did change our electricity provider. The stress and work necessary to always go back-forth for the smallest of things is upsetting. Given that the rent for the place is 500/week I was expecting more professionalism but I guess that's too much to ask in a city where there are loads of people willing to pay what they're asking for. Hopefully that would change once Brexit hits the property market. During my interactions with them, I can say that there are very few fairly professional individuals working at Strutt & Parker while the rest are grossly unprofessional.

Georgian · 1 August 2018