Trusted Agent profile · Windsor and Maidenhead
★★★★★
593 reviews across 2 platforms
37 High Street, Ascot, SL5 7HG, Windsor and Maidenhead, SL5 7HG
Part of Strutt & Parker, see every office.
Strutt & Parker's office in Windsor and Maidenhead, at 37 High Street, is rated 4.5 out of 5 across 593 reviews on two platforms, including 148 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Strutt & Parker Ascot hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Windsor and Maidenhead.
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently rented an apartment through Strutt and Parker Ascot. The whole process was very smooth. The team was very professional especially Christine and Caroline.
Hi Erum, many thanks for your review! Kind regards, Strutt & Parker
5/5
GoogleBeen using Strutt and Parker for years, never had any issues. If something does go wrong at the property it is a quick email or call and the issue is dealt with immediately. Christine has always been very helpful and has our best interests to heart.
5/5
GoogleI have used Strutt&Parker as land Road for last 7 years I can only thank all the people whom always there when needed in addition they often put them selves out of their way to produce best service possible patriotically my account manager Philippa. Gamal 34 High Street Ascot
5/5
GoogleMoving into your first rental you always have a million questions and some sort of worry, Caroline Clark secured our home with ease and filled me with confidence and Philipa Ives continued to be there for any issues or problems promptly throughout the tenancy! Thanks again ladies
Hi Elle, thanks very much for your review. We're glad our Ascot team were able to support you throughout the process. Best wishes, Strutt & Parker
5/5
TrustpilotGreat service from S & P
Thank you so much to Sam and all the team at S&P with their help selling our house.In very challenging circumstances, with assorted restrictions in place throughout 2020, we were kept "in the loop" at all times and provided with very helpful feedback on viewings and the subsequent successful sale in December.Would have no hesitation in recommending S&P for their professional, yet personal, service. Thank you
5/5
TrustpilotExcellent service in Ascot!
We’ve rented our home with S&P in Ascot and after an initial rocky start have only had excellent service. Philippa Ives is our contact and she is attentive and efficient in handling our various requests over the past 3 years. The service professionals that have come to do work have been courteous and knowledgeable- electricians, plumbers, gardener, etc. I highly recommend their property management services in Ascot!
5/5
TrustpilotStrutt and Parker Ascot
The team at Strutt and Parker Ascot were the only ones when I was buying a house, to accommodate my crazy work schedule and commute when showing properties. Now they are my go to recommend in the area when anyone asks and is looking to sell/buy or rent. Pop in if you are going by and check out the horses in their stables in the office!
1/5
TrustpilotAs a tenant, I would never recommend doing business…
I would never recommend doing business with this company, Strutt & Parker, and its employees. They encourage property owners to evict tenants without any valid reason. There is no UK law that would protect you and your family from being treated as commodities. :-(
2/5
TrustpilotClassic estate agent, do the bare minimum
Classic estate agent, do as little for you as possible. Referencing took over a month just to find simple things like landlord references even when we had given the details multiple times. Response time always very slow throughout and tried to charge us extra at the end of our tenancy (technical error was their excuse). Overall, they weren't bad but had very little to do with our rental & only ever wound me up when having to deal with them.
Thank you for your feedback and raising your concern. Please respond with your contact details so we can look into this.
5/5
GoogleStrutt & Parker were outstanding throughout our entire house sale process. Emma helped us a few years ago when we actually changed our mind at the final minute and decided not to sell, her approach then was just as professional as it was this time around, she went above and beyond at every stage and was an absolute dream to work with. A class act in every way.
1/5
TrustpilotBy far the worst experience I have ever…
By far the worst experience I have ever had.Ever since day one Meena from the fullham office has been extremely unhelpful, extremely slow with responding and not only that she gave me loads of drama by making me move in to a apartment were half of the things are broken.Now it has been about a month and I have complained so many times about all the things that have not been working and yet... they don’t give a damn. My dryer the kitchen fan the water pressure the fire place the light in the living room etc. There have been two electricians and plumber guys in my flat and neither of them fixed a damn thing but they did agree that they could have not let me move in to a place that’s half falling apart.I so regret my decision to rent from them.
We're sorry to read of your disappointment. Please do contact me so that we can discuss the matter and I can provide you with our Complaints Handling Procedure
5/5
GoogleAn excellent estate agents that I would recommend. Georgie in particular was always available to advise and reassure and worked incredibly hard to achieve a timely exchange and completion date.
5/5
TrustpilotThe smiling voices of reason
Amy and Hamish at the Perth office were always available to help no matter how small a matter. Incredibly grateful to them for all advice and help given during a protracted sale. During a stressful time these were the people who kept us sane!
5/5
GoogleHave been dealing with Philippa Ives ,and the rest of the employees ,in the Ascot Branch of Strutt & Parker for more years than I care to recall, has always been a pleasure . Always responsive, professional , communacative and a cheerful manner too.
5/5
TrustpilotWe would like to mention a massive…
We would like to mention a massive shout to Gina who has helped us throughout the whole process. We cannot imagine the struggles we’ve could’ve gone through if Gina didn’t support us, she’s so lovely and been great help by making everything so easy in a very professional way. Thank you so much Gina!! 🙏👏👏
5/5
GoogleStrutt & Parker were outstanding throughout our entire house sale process. Emma helped us a few years ago when we actually changed our mind at the final minute and decided not to sell, her approach then was just as professional as it was this time around, she went above and beyond at every stage and was an absolute dream to work with. A class act in every way.
5/5
TrustpilotStrutt & Parker - great result
Edward Church and the team at Strutt and Parker went the extra mile to keep our house purchase on track. The team were super helpful and always responsive. The result - after just one house viewing and a few months of patience and persistence, we are living in a beautiful house in a great location.
5/5
TrustpilotExcellent service from Strutt & Parker...thank you! Petra and team!
I had the pleasure of dealing Petra and her team over the past year through my tenancy with Strutt & Parker. The team were incredibly professional, helpful and efficient. Petra went above and beyond to help me, and I would not hesitate to use Strutt & Parker again for a rental or house purchase, if the opportunity presented itself. Thank you! Kelly G.
1/5
TrustpilotAbsolutely terrible so called rental…
Absolutely terrible so called rental agents! Viewed a property to rent was expecting a follow up call (never happened) when I inquired as to the status of the rental and how to proceed was then told ' sorry we are not taking anymore enquiries on the rental' And don't bother calling them as they never answer or return your calls! Thanks for wasting my time I definitely won't enquire about any property up with yourselves and will make sure friends etc don't neither.
5/5
GoogleThis office has always been professional in their communications with us. They're prompt to reply to any questions we have as tenants as well. Christine goes above and beyond to help (even driving to our flat to check if we've left an iron turned on). I can't recommend this letting agency enough.
Hi Benjamin, thank you for your feedback. We are very proud of our Ascot team and will make sure to pass your comments on to them. Best wishes, Strutt & Parker
5/5
GoogleI had a great experience renting a house through Christine! She ensured the whole process was enjoyable and went smoothly. As the property manager, she’s always on hand to deal with any issues that arise, promptly and professionally. Highly recommended!
5/5
TrustpilotCongratulations for such as remarkable professional and company!
I have been in contact with Mr Hayden and Strutt & Parker, as my family and I we have been looking for a property to rent since January 2021.Mr Hayden has been the most remarkable professional I have worked with, he has gone far and beyond my expectations, working extremely hard to find the perfect deal for us.
1/5
TrustpilotS&P did no marketing for us
S&P did no marketing for us, and the team was defensive when we tried to make suggestions as to how to sell best (having had to handle several viewings ourselves at weekends- quite why estate agents don't work at the time when viewers are available remains a mystery to me!). I am sure they are fine selling conventional properties to wealthy buyers, but they didn't seem to have the audience for our mid-market character property. They didn't do anything to generate interest. It was not a happy or successful relationship, so we have moved on.
5/5
TrustpilotWow!!!
Had a viewing of a property yesterday with Annabel. From the moment she opened the door to welcome us to 45 minutes later when she said goodbye we could not have been more impressed. She was utterly friendly, professional, knowledgeable, honest and truthful. Although this house is unlikely to be the home we buy due to location, although beautiful, we could not have asked for a better agent to show us around. I worked in the property industry for 20 years, owning my own agency for 15 of them and I would have loved this lady to have worked for me. She is a huge credit to Strutt & Parker and if I was selling a house I would use them just to have Annabel show prospective buyers. Thank you for your brilliant service and I hope you see this review. Gill Hopwood
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Tell us what you need and we'll put you in touch. Strutt & Parker Ascot hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Windsor and Maidenhead.
