Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotEasy to use
Easy to use and filter in order to find the most suitable properties. The alerts are great and give you details of relevant properties as soon as they are on the market.
Manchester · 3 December 2020
Agent replied · 23 October 2024
Hi, Thank you for sharing your feedback with us and for leaving us a 4 star review. It's great to hear that you find our site easy to use & you're receiving suitable alerts, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotA VERY USEFUL INVESTMENT GUIDE
A VERY USEFUL GUIDE TO ASSESS THE PROGRESS ON YOUR PROPERTY HOLDINGS AND GUIDANCE TO NEW AREAS.GIVES CONFIDENCE FOR DECISION MAKING.AND INDEED THE SERVICE IS CURRENT AND RAPID.EXTREMELY WORTHWHILE.
George · 27 July 2021
Agent replied · 23 October 2024
Hi George,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and you like our features. Also, congratulations on your new home!We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHello you have helped me with trying to…a
Hello you have helped me with trying to find properties which landlords accept people who are claiming dss and maybe do not need a gaurtunre or a deposit or a bond
David · 18 February 2021
Agent replied · 23 October 2024
Hi David,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNeed to do better
Never first to let me know about property. Now listings give virtual tours but no measurements. You don’t always give floor plans either which help when it comes to visualisation of alterations.
Julie · 21 November 2020
Agent replied · 23 October 2024
Hi Julie, Thank you for your 3 star review and for sharing your concerns with us. We're really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents. If you require any information about any property that is listed on our website, please get in contact with the agent directly via the 'Email agent' link or call them on the number provided on the relevant listing. We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFound my new house through Zoopla
Found my new house through Zoopla. Loads of properties and landlords listed, easy access and all information included on page. Recommend zoopla to anyone who is looking for place to live
Karolina · 12 February 2021
Agent replied · 23 October 2024
HI Karolina,Thanks so much for leaving us a 5 star review. Congratulations on your new home! We are very happy to hear that you enjoyed using our site when searching for properties, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotApp not helpful
After many advertisement enquiries, no agent came back to me. Often, property on website are not on the zoopla app. Not very helpful in the property search
Orlando · 19 November 2021
Agent replied · 23 October 2024
Hi Orlando,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotUnfortunately you haven't sent me…
Unfortunately you haven't sent me anything suitable at the moment. I love my garden so it's a must that there is a private garden, two bedrooms, flat or bungalow
Nicky · 9 July 2021
Agent replied · 23 October 2024
Hi Nicky,Thank you so much for leaving us a 3 star review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe app is easy to use but rarely hear…
The app is easy to use but rarely hear back about an enquiries you make and once you get in contact with the company the place you are looking at is sold.
Georgia · 2 November 2020
Agent replied · 23 October 2024
Hi Georgia, Thanks for leaving us a review and we're really sorry to hear about your bad experience.We’re really sorry to hear the marketing agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them again on the number displayed next to their branch in the ‘Find agents’ section of our site. or email them via the 'Email agent' link on the property listing.Also, all the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. We request mark the properties as sold/let, unfortunately it seems sometimes this is not always done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot really any good no emails or calls…
Not really any good no emails or calls back apart from the automated email reply and when you try and ring the calls rings 3-4 time and then the call is dropped
HENLEYNHARVEY · 31 October 2020
Agent replied · 23 October 2024
Hi Henleyharvey,Many thanks for your review. We're very sorry to hear that some of the agents who advertise on our portal have not responded to your enquiries yet.We'd like to discuss this further with you and we will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
Trustpilotzoopla easy and simple
The website is easy to use simple prompts and plenty help to narrow or broaden your search. We are still looking and still using so keep up the good work.
PETER · 17 April 2021
Agent replied · 23 October 2024
Hi Peter, Thanks so much for leaving us a 5 star review. We're happy to hear you like our site and you've found it easy to use. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotThe valuation on properties are…Don’t accept Zoopla Valuation
The valuation on properties are probably about 25% more than the surveyors valuation so please take their valuation with a pinch of salt. Remember valuation is an art rather than a science!
Ian · 25 October 2020
Agent replied · 23 October 2024
Hi Ian,Thank you for leaving us a 3 star review. We appreciate how important the accuracy of the information displayed in the House Prices section of our site is to our users and we continue to optimise our valuation model.Zoopla house price estimates are calculated using historic data and current local trends. The house price estimates shown on our site are based on a property being in average condition.There is no fixed price for a home - the range shows the estimated variance around the estimated price for the property. The potential selling price will depend upon a range of factors including local market conditions, property condition and the requirements of the seller i.e if they want to achieve a quick sale. The size of the estimated range will vary depending on the level of data available about the subject property and therefore the accuracy of the estimate. However, tt is important to remember that our Zoopla estimates are estimates only and they are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation. If you have recently refurbished your property by making material changes to its size or configuration, we suggest speaking to one of our estate agents who will inspect your home and take into account its unique features. Please follow the link below to request an appraisal:https://www.zoopla.co.uk/valuation/Do not hesistate to visit our Help Centre too for more information on our estimates:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI appreciate your news on available…
I appreciate your news on available properties in the lower "seniors"price brackets, not easy to find especially as we are British currentlyliving in Canada with children in the U.K. Claygate Surrey area.
Theresa · 23 October 2020
Agent replied · 23 October 2024
Hi Theresa,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you are happy with the service we offer, and we hope we'll continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotWe're trying to find a 3 bedroom…
We're trying to find a 3 bedroom bungalow within 5 miles of Solihull, but you keep sending me houses. Also it would be better to see properties on a map.
Margaret · 10 April 2021
Agent replied · 23 October 2024
Hi Margaret, Thanks so much for leaving us a 3 star review. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.You can also search specifically for bungalows, or any other property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotZoopla it's good and easy system…
Zoopla it's good and easy system Tenants but most of the landlords wanted guarantor and no DSS,I can't see the points keep looking for a property to rent .Thank you.
Iheb · 8 April 2021
Agent replied · 23 October 2024
Hi Iheb,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your bad experience.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotNo longer useful
Unfortunately Zoopla have removed the ability to estimate current property value - the most useful thing about the site, imho, and are pushing you to get an estate agent instead. Poor.
Customer · 7 January 2021
Agent replied · 23 October 2024
Hi, Thank you for your review. We're really sorry to hear you feel this way about our site.We are constantly improving our automated valuation model and it’s natural that house price estimates will change, with some increasing or decreasing and others being withdrawn for some time.Our mission is to provide data on all homes in the UK - over 29 million currently and we would like to assure you that if we currently do not display an estimate price range for your home, please come back soon to check if we’ve added an estimate as we add new data all the time.If there's anything else we can do to help you with, please get in touch via our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotGood advertisement for clients who do…
Good advertisement for clients who do not follow up on to-be tenantsGood platform, poor background work from letting agencies.Not sure if the platform is effectively linked to the letting agencies
Daniel · 31 March 2021
Agent replied · 23 October 2024
Hi Daniel,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove Zoopla.
I have been using Zoopla to search and view houses for years. Easy to navigate and simple to use. Finally, last Dec 2020 I used Zoopla to buy our first home.
Madz · 4 January 2021
Agent replied · 23 October 2024
Hi Madz,Many thanks for your kind comments and for leaving us a 5 star review. We are very happy to hear that you find our site easy to use and to navigate. We hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI was looking for a property.
I was looking for a property and through Zoopla I managed to find the right property for me. Thank you very much for your help.
Gabriela · 18 February 2022
Agent replied · 23 October 2024
Hi Gabriela,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website. Massive congratulations on finding your dream home! We're couldn't be happier for you.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI am not receiving information about…
I am not receiving information about properties to rent quickly enough. I am about to be made homeless and really need to find a property to rent
Valerie · 24 October 2021
Agent replied · 23 October 2024
Hi Valerie,Thanks for leaving us a 3 star review. We hope Zoopla becomes useful for you in all things property related going forward.Setting up property alerts are a great way to keep up to date with properties coming on the market and a way to not miss that potential dream home, as you can receive summary emails (or push notifications from our app) of properties which might interest you, that match your search criteria.Email alerts are easy to set up, there's no limit to how many you can create, and they can be created for all the different departments on Zoopla. The following Help Centre article helps you understand how to set these alerts up, depending on which platform you use most frequently: https://help.zoopla.co.uk/hc/en-gb/articles/360005969458We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLooking for properties
Found looking through Zoopla easy to check up on new properties on the internet still looking for a property so really helpful On finding properties that will suit my needs
Mary · 24 March 2021
Agent replied · 23 October 2024
Hi Mary,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAm still searching for our 'forever'…
Am still searching for our 'forever' home. I like that there are frequent notifications but, so far, nothing suitable for me! Keep them coming.
Peacemaker · 8 April 2022
Agent replied · 23 October 2024
Hi,Thank you very much for leaving us a 5 star review. We hope you will find your forever home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotWould be an excellent site if the…
Would be an excellent site if the agents gave lease details and monthly charges. Very frustrating to click on and find relevant info missing.
Carol · 7 April 2022
Agent replied · 23 October 2024
Hi Carol,Thanks for leaving us a 3 star review. All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. Nevertheless, we're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla always has a nice place…
Zoopla always has a nice place available for me. I can find very good prices there and the way we communicate with who is offering the studios/apartments is very effective.
Diego · 12 March 2021
Agent replied · 23 October 2024
Hi Diego, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotVery useful! This is really helping me with my…extremely
This is really helping me with my property search. I am now in contact with a couple of estate agents through Zoopla. I’m very grateful for the help!
Mr · 6 August 2021
Agent replied · 23 October 2024
Hi Mr Bernal,Thanks so much for leaving us a 5 star review. We're happy to hear you like our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
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