Trusted Agent profile · Windsor and Maidenhead

Knight Frank Ascot and Virginia Water Sales reviews in Windsor and Maidenhead

3.4

★★★★★

2,423 reviews across 1 platform

59 High Street, Ascot, SL5 7HP, Windsor and Maidenhead, SL5 7HP

Part of Knight Frank, see every office.

Knight Frank's office in Windsor and Maidenhead, at 59 High Street, is rated 3.4 out of 5 across 2,423 reviews on 1 platform.

Trustpilot logo

2,423

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.

3/5

Trustpilot

Your on line apps don’t appear to pick…

Your on line apps don’t appear to pick up new data entered in searches?I have narrowed my searches to flats in Sutton manor area with 3 mile radius.Thank you for your time.

Mike · 9 July 2021

Agent replied · 23 October 2024

Hi Mike, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

3/5

Trustpilot

Generally good but could do with more…

Generally good but could do with more filters eg lifts not just lift, ground floor not to include lower ground floor, service charge, nearest public transport. Also not all stations are included.

Jefferson · 6 July 2021

Agent replied · 23 October 2024

Hi Jefferson,Thank you very much for leaving us a 3 star review. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

Regular Updates

I get regular updates from Zoopla as properties I am interested in come on the market. It keeps me well informed of what is currently on the market.

Mrs · 5 March 2022

Agent replied · 23 October 2024

Hi Mrs Yates,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

3/5

Trustpilot

I am disappointed that after seeing a…

I am disappointed that after seeing a valuation of my house on Zoopla for a few years the valuation has now been removed for no apparent reason (1 Salwey Close, Bracknell RG12 7NA)

Mike · 20 April 2021

Agent replied · 23 October 2024

Hi Mike, Thank you for your valuable feedback. We're very sorry about your bad experience with our site.We rely on a number of different data sources to provide the house price estimate. When we do not have sufficient data on your and similar properties in the area, or do not currently track the address, our confidence level drops and the estimate value we previously had shown can be automatically withdrawn. Do check back in a few months to see if wean provide an estimate for your property.While we are unable to manually add or refine estimates, here is a Help Centre article that will explain in greater detail about how some estimates may disappear from our site: https://help.zoopla.co.uk/hc/en-gb/articles/360006389578In the meantime if you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you. Please follow the link below and request an appraisal:https://www.zoopla.co.uk/valuation/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

They run a scam to force people to list…

They run a scam to force people to list on your platform, otherwise they decrease the value of the property and falsely represent the property details. Duplicitous to say the least.

TWS · 9 September 2021

Agent replied · 23 October 2024

Hi Thomas,Thank you so much for taking the time to leave us your feedback and we're sorry to hear of the experience you've had when using the Zoopla website. We're in the process of improving our data and we are working on a solution to allow home owners like yourself to have the ability to update property attributes on our site in the near future. We also appreciate how important the accuracy of the estimated house price range for your property is to you. Here is a Help Centre article that will explain a little bit more about where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 It is important to remember that our Zoopla estimates are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation. If you have recently refurbished your property by making material changes to its size or configuration, I strongly suggest speaking to one of our estate agents who will inspect your home and take into account its unique features. Please follow the link below to request an appraisal:https://www.zoopla.co.uk/valuation/If there's anything else we can do to help you with or if you wish to contact us directly with your feedback again, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Good evening I was am very happy with…

Good evening I was am very happy with zoopla They were very efficient and on top of things they answered all my queries and was on point.I was very happy with there service.

Natasha · 9 April 2021

Agent replied · 23 October 2024

Hi Natasha,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

3/5

Trustpilot

I’m receiving alerts for property that…

I’m receiving alerts for property that does not accept pets that’s a must so pointless receiving notifications & I’d like an option for rural/semi rural properties as well this would help in my particular search

Donna · 13 October 2020

Agent replied · 23 October 2024

Hi Donna,Thank you for your review and for your feedback. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can easily tailor your search results as well as your current alerts when searching for rental properties. Here are help centre articles that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738&https://help.zoopla.co.uk/hc/en-gb/articles/360006487838Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home for you and your loved ones!Should you require further assistance, please get in touch with us directly via our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Inaccurate listings

Inaccurate listings, searching for houses but results show flats, garages, they even had a listing for a company being sold! Using that page is waste of time.

Marcin · 9 April 2022

Agent replied · 23 October 2024

Hi Marcin,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support

5/5

Trustpilot

I have rented a property through Zoopla…

I have rented a property through Zoopla in Auguest, Zoopla provided plenty of listing with accurate information helped to find a suitable property.

Chris · 28 September 2022

Agent replied · 23 October 2024

Hi Chris,Thanks so much for leaving us a 5 star review and for your valuable feedback. We're happy to hear that you found a property to rent. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

Two bed flat on Coventry road

Finding a property to suit what I am looking for brilliant but as for the estate agents getting back in touch is noticeable been waiting for three weeks for the estate agents reply

Paul · 10 March 2021

Agent replied · 23 October 2024

Hi Paul, Thanks for leaving us a 4 star review and we're pleased to hear that you've had a good experience on our website. However, we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.The global pandemic and yet another lockdown have seen many businesses such as estate and lettings agencies working from home to help stop the spread of the virus. Sadly, this means that some agents may take longer than usual to respond.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

2/5

Trustpilot

Hello

Hello. I am looking for a 3 bedroom house. If you can help me I am interested in Romford, South Ockendon, Grays. Maximum £ 375,000. Thank you very much.

SILVIA · 9 December 2021

Agent replied · 23 October 2024

Hi Silvia,Thank you so much for leaving us a review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

3/5

Trustpilot

opinion

1. Full address with postcode should be written on the listings.2. No floor plan, no listing.3. No listing with blur photos.4. Price estimation can be added below every listing.

Frankie · 9 December 2021

Agent replied · 23 October 2024

Hi Frankie,Thank you for taking the time to leave us your review.We will now message you directly to discuss this further.Many thanks,Zoopla Support

5/5

Trustpilot

Had an excellent experience with…

Had an excellent experience with zoopla.Rang the agent the minute l saw the house on the market and arranged for the next day viewing appointment.I was also given ample time to view the house.

Sakhelene · 1 December 2020

Agent replied · 23 October 2024

Hi Sakhelene, Thank you for leaving us a 5 star review. It's great to hear that you like our site and you had such a positive experience with an agent advertising on our portal. We hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

Yes I like it but i i'm looking for a…

Yes I like it but i i'm looking for a house with 3 rooms, a Garden in ls11 Beeston and the price of the house has to be 600 or 650 pounds thank you.

Lucete · 26 November 2020

Agent replied · 23 October 2024

Hi Lucete,Thank you very much for leaving us a 5 star review. We're really glad to hear you like our site this much, and we hope it proves useful for you in all things property related. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can help you with, make sure you visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

1/5

Trustpilot

Each agent when you call

Each agent when you call, they saying add just gone or don’t accept DSS which is wasting of time for all. Please need to help people to find place not just waste time.Thank you

Anika · 21 November 2020

Agent replied · 23 October 2024

Hi Anika, Thank you for your review. We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their's and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks.https://help.zoopla.co.uk/hc/en-gb/articles/360006053137Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Shocking customer experience 3 calls…

Shocking customer experience, rude and ignorant agents, 3 calls and one email and still no response back off agent.Taken my service elsewhere.....Update, agent returns sent email 4 says later with a perthectic excuse.

Mrh · 8 February 2021

Agent replied · 23 October 2024

Hi, Thanks so much for leaving us a review.We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

2/5

Trustpilot

Zoopla used to be but is no longer…

Zoopla used to be but is no longer good at providing estimates of value. Either does not recognise properties by or within a postcode or declines to estimate values. Fails to reflect many sales.

Tomas · 5 November 2020

Agent replied · 23 October 2024

Hi Tomas, Thank you for sharing your concerns with us.We're really sorry to hear about your experience and we'd like to discuss this further with you.We will now DM you for more information.Many thanks,Zoopla Support

5/5

Trustpilot

Property Search

I get several properties in a day, which is both exciting and keeps me motivated. This also gives me an opportunity to re-evaluate what I need to change ie. location, price.

Kirti · 9 July 2021

Agent replied · 23 October 2024

Hi Kirti,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear how much you like our site, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

Propertys for rent always up to date.

Propertys for rent always up to date.One downside any emails I send through zoopla don't ever get answered by various agents, unsure if these are actually reaching them? Many agents i call dont answer

Becky · 2 November 2020

Agent replied · 23 October 2024

Hi Becky, Thank you for your review. We’re really sorry to hear the agents you tried to contact via our portal has not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

I could be wrong but from what I have…

I could be wrong but from what I have seen Zoopla does not allow you to refine your search. I only want detached houses and preferribly bungalows. Apart from that all good.

Valerie · 23 April 2021

Agent replied · 23 October 2024

Hi Valerie, Thanks for your 3 star review and we're sorry to hear you haven't found a suitable property yet. You can search for bungalows, or any other property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

4/5

Trustpilot

Yes I love the input and updates on…

Yes I love the input and updates on properties, I look them up from you first and there always in line with anything I need to know

Patricia · 6 March 2022

Agent replied · 23 October 2024

Hi Patricia,Thanks for leaving us a 4 star review. We're really glad to hear you like our app. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Because they are lyingto the people and…

Because they are lyingto the people and thete is no properth in reality I payed one pound to access to the phone ufortunatly no property.zoopla is like a mirage

Essadek · 12 November 2021

Agent replied · 23 October 2024

Hi Essadek,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with one of our agents.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support

4/5

Trustpilot

SSTC properties need to clear

SSTC properties need to clear, can you view or off the market or deposit taken The time from SSTC to contract should be listed in archives . land listings need to made more clear

Nick · 26 October 2020

Agent replied · 23 October 2024

Hi Nick,Thank you for sharing your feedback with us and for leaving us a 4 star review. All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

I found your site easy to operate

I found your site easy to operate, a very enjoyable experience when looking for a property to rent.Details of everything that you need to know about the property was there at hand. House Hunting

Sylvia · 24 October 2020

Agent replied · 23 October 2024

Hi Sylvia,Thank you so much for leaving us a five star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Knight Frank Ascot and Virginia Water Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Windsor and Maidenhead.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent