Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon't bother subscribing to notifications
I asked Zoopla for notifications of one bed flats in a specific area in Wales and have been bombarded with notifications of houses for sale all around the country.I have had to unsubscribe.
Corinne · 30 July 2021
Agent replied · 23 October 2024
Hi Corinne,Thank you so much for taking the time to leave us your feedback.We'd like to help you manage your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotReally good for renting house
I have been using Zoopla for couple of months in order to rent a new home and the email notification system works perfectly I do not need to do a manual search anymore. REally useful
Alex · 14 February 2021
Agent replied · 23 October 2024
Hi Alex,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAbsolute nonsense no idea what they are…
You have valued my house as if it the Sidings a new build by Acton station. Please amend
Sophie · 16 May 2023
Agent replied · 23 October 2024
Hi Sophie,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotMy house layout is totally wrong on…
My house layout is totally wrong on Zoopla site but they won't change it to its correct layout
Tony · 15 May 2023
Agent replied · 23 October 2024
Hi Tony,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYou don’t book an appointment for…
You don’t book an appointment for viewing. And don’t get back to me. You ask a lot of questions by email before even letting anyone view the property. Will try some other company.
Sugra · 9 July 2021
Agent replied · 23 October 2024
Hi Sugra, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHi there its ok PUTING IN FOR SOME WERE…
Hi there its ok PUTING IN FOR SOME WERE TO LIVE BUT I AM NOT GETTING ANY FEED BACK FROM THE LANDLORDS I JUST WONDER WHY THANK YOU FOR YOUR TIME
Linda · 8 November 2021
Agent replied · 23 October 2024
Hi Linda,Thanks for taking the time to leave us a 4-star review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotNot your fa but unfortunately certain…
Not your fa but unfortunately certain estate agents lead you on for some reason cancelling appointments and then before we ave a chance to view advise that it has been given to another tenant
Dennis · 10 April 2021
Agent replied · 23 October 2024
Hi Dennis, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.If you have any concerns, we recommend contacting the agent directly and asking to speak to the branch manager. Their details can be found in the 'Find agents' section of our website:https://www.zoopla.co.uk/find-agents/estate-agents/Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any listings on our website which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotFilters for types of properties
I set filters for detached houses and bungalows only. I constantly get alerts for semi detached properties etc. A lot of time wasted for me having to sort through unnecessary alerts.
Enjoy · 3 November 2021
Agent replied · 23 October 2024
HiThank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI registered to receive email…
I registered to receive email notifications for properties, they worked for a little while and now I dont receive notifications even though I am still registered to receive them
SUE · 18 February 2022
Agent replied · 23 October 2024
Hi Sue,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We'd like to assist you with your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotReally disappointed
Really disappointed. No proper response from the letting agent. Most of the time unable to contact. Not even responding to the voice mail. Struggling to find a home from through zoopla
MOHAMED · 21 October 2021
Agent replied · 23 October 2024
Hi Mohamed,Thanks for taking the time to leave us a review.We’re really sorry to hear some of the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt is a pretty good site
It is a pretty good site but just transpires as a little more 'fiddly' than Rightmove. The keyword search is largely pointless. Searching 'large garden' might just as easily bring up a small yard.
David · 21 March 2021
Agent replied · 23 October 2024
Hi David,Thank you so much for taking the time to leave us your 4 star review and for sharing your feedback with us. We're always working on new features and improvements for our site. It's valuable ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your comments.Here is a help centre article showing you step by step how to complete a residential property search on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla has a wide variety of choices…
Zoopla has a wide variety of choices and it gives almost accurate information in terms of the details of property agents. It should be giving distances accurately from landmarks such as Warwick University etc
Himanshu · 10 March 2021
Agent replied · 23 October 2024
Hi Himanshu,Thanks for leaving us a 4 star review and we appreciate your suggestion. We're really glad to hear you have had a good experience with our app and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIt was a great experience
It was a great experience, one thing I like the most is they are always there to answers all your questions and give you all kinds of help you desired.
Believe · 9 December 2021
Agent replied · 23 October 2024
Hi,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. We're really glad to hear you like our site and Customer Service. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotCannot correct erroneous data about a house.
Incorrect data cannot be corrected. This entire feature should therefore be scrapped until it is fit for purpose, working on a solution is not good enough.
Adam · 27 June 2022
Agent replied · 23 October 2024
Hi Adam,Thank you for leaving us your feedback.Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI've been lied to by this company…
I've been lied to by this company numerous amounts of times. Stay away from using them.
C · 19 June 2023
Agent replied · 23 October 2024
Hi,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotIt’s to difficult to get in touch with…
It’s to difficult to get in touch with the real state agency, and to book a visit to the property, some only some have video available. I send the enquiry and don’t have any response.
NEll · 23 November 2020
Agent replied · 23 October 2024
Hi Neii,Thanks for leaving us a review.We’re really sorry to hear that some of the marketing agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, you are able to contact them via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site.You may also email them again via the 'Email agent' link on the property listing.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotFloor plan software gone backwards
Floor plan software has gone backwards, you can’t see where the windows are? The price history is too sporadic. Why can’t you link with the Land Registry properly? Copy Autotrader’s good price, over priced banding.
Tony · 23 November 2020
Agent replied · 23 October 2024
Hi Tony,Thank you for your 3 star review. We're really sorry to hear about your experience and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotProbably the worst property app ever
Probably the worst property app ever! Valuations are wildly inaccurate and most properties depicted for sale are already sold! Most reputable Estate Agents have now or are in the process of ditching this platform! Best avoided!
Johnny1 · 16 August 2020
Agent replied · 23 October 2024
Hi Johnny, Thanks for leaving us a review and we're really sorry to hear you feel this way about our app.The house price estimates shown on our site are based on a property being in average condition. There is no fixed price for a home - the range shows the estimated variance around the estimated price for the property. The potential selling price will depend upon a range of factors including local market conditions, property condition and the requirements of the seller i.e if they want to achieve a quick sale. The size of the estimated range will vary depending on the level of data available about the subject property and therefore the accuracy of the estimate.If you believe that the estimate for your property is inaccurate please get in touch with us via the below link and we will assist you further:https://help.zoopla.co.uk/hc/en-gb/requests/newFurthermore, all the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. When the status of their properties changes to ‘sold’ or 'let', we request they mark the property as ‘Sold STC’ or 'Let agreed' on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThis site is easy to use
This site is easy to use, but can do with giving more information on some of their properties like if the land lord/lady accepts housing benefits. But I will always use this site
Shantel · 9 May 2021
Agent replied · 23 October 2024
Hi Shantel,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear you found our site easy to use, and we hope we continue to help and support you in all things property related.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe site is very organised and overall…
The site is very organised and overall I think that Zoopla meets my personal expectations. I am looking to buy a house for my family and I like to search with Zoopla . Many thanks.
Taby · 20 November 2020
Agent replied · 23 October 2024
Hi Taby, Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotInstructions to update don’t work
Followed instructions and Tried numerous times to update my property details to no avail . Only wants to record if I have a hot tub - I want to update after a sizeable extension
Lynda · 14 February 2021
Agent replied · 23 October 2024
Hi Lynda,Thank you for sharing your concerns with us. We appreciate how important the accuracy of the information shown in the House price section of our site is to our users and we'd like to look into your case further. We will now message you privately for more information about your property so we can find a solution to the problem.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe agent has been extremely helpful…
The agent has been extremely helpful and has assisted me with each step of the progress.They have responded promptly to my messages. They have made the process less stress and are always on hand.
Karen · 12 February 2021
Agent replied · 23 October 2024
Hi Karen,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt would be useful if on the photo and…
It would be useful if on the photo and discription of properties it say's sold subject to contract then when enquiring about a certain property noy been disappointed at it being sold.
Mrs · 12 July 2021
Agent replied · 23 October 2024
Hi Mrs Mumby,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotAccurate information is best
I keep getting information about houses well above the price I’ve said is my top limit. It doesn’t really matter but is irritating.Houses on the app have outdated information which is unhelpful.
Patricia · 9 July 2021
Agent replied · 23 October 2024
Hi Patricia, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to find out a little bit more about your experience and we'll DM you shortly for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.