Trusted Agent profile · Windsor and Maidenhead

Knight Frank Ascot and Virginia Water Sales reviews in Windsor and Maidenhead

3.4

★★★★★

2,423 reviews across 1 platform

59 High Street, Ascot, SL5 7HP, Windsor and Maidenhead, SL5 7HP

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Knight Frank's office in Windsor and Maidenhead, at 59 High Street, is rated 3.4 out of 5 across 2,423 reviews on 1 platform.

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2,423

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Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.

4/5

Trustpilot

I've always liked Zoopla

I've always liked Zoopla because it's easy to use and has lots of informative tips. I used to get a monthly briefing on my area, but not any more which is the reason for 4 stars rather than 5.

Alison · 27 November 2020

Agent replied · 23 October 2024

Hi Alison, Thank you very much for leaving us a 4 star review and for your valuable feedback. We're pleased to hear you find our site easy to use, and we hope it proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.We are really sorry for any inconvenience not receiving our monthly newsletter has caused you. Our Marketing team are aware of this shortcoming and they have temporarily paused this email campaign send while we optimise our house price estimate valuation model. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find designated sections for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

Goodish, saved site searches are a let down, I specify pets allowed, yet keep receiving ads for properties that dont accept pets. I dont need to see pet unfriendly ads filling up my inbox.

Specify pets allowed on saved searches yet I get ads for properties that do not accept pets, filling my inbox with what is essentially useless spam. If theres no pets allowed then the ads are no use to me.

Catherine · 27 November 2020

Agent replied · 23 October 2024

Hi Catherine, Thank you for your 3 star review and for sharing your concerns with us. We're really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are incorrect, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Also, you can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "pets allowed"; to exclude a term you can prefix it with ‘-’ for example -student.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

I have used zoopla for years and cannot…

I have used zoopla for years and cannot recommend it enough whether I am buying, selling or just checking house prices, this is a very accurate tool to use. It's my go to site, many thanks.

Jacki · 22 July 2021

Agent replied · 23 October 2024

Hi Jacki,Many thanks for your 5 star review. It's great to hear that you like our services this much. We hope we continue to help and support you in all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

3/5

Trustpilot

Not the best company out there

I’ve used Zoopla on several occasions but after inputting the criteria of what I am looking for, I have emails showing properties that does not have the particulars that I am looking for.So a paltry 3 stars

KOTR · 7 May 2021

Agent replied · 23 October 2024

Hi Chris,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with our property alerts.We'd like to assist you with this and we'll DM you shortly for more information.Many thanks,Zoopla Support

1/5

Trustpilot

Not very helpful atall I’ve emailed…

Not very helpful atall I’ve emailed about properties and not heard anything back off anyone I’ve been looking for a place hat accepts housing an not getting any help from this site so won’t be using it again

Ja · 15 February 2021

Agent replied · 23 October 2024

Hi Ja,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Don't bother!

Enquired about several properties each time asked a series of questions.Received zero replies upon completing the questions. Time wasters.Did however start to receive lots of spam emails after my enquiries from random companies.

David · 20 January 2022

Agent replied · 23 October 2024

Hi David,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedAlso, please be assured we do not share your email address or other personal details with any third parties. You can amend your account details at any time in the ‘My Zoopla' section of our site; any changes will take effect straight away. This Help Centre article explains step by step how to do this: https://help.zoopla.co.uk/hc/en-gb/articles/360006099197If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

An easy to negotiate site

An easy to negotiate site - as yet we haven’t found our ideal property to purchase but Zoopla are regularly emailing with properties that meet our criteria which takes a lot of the ‘leg work’ out of searching

Philip · 14 February 2021

Agent replied · 23 October 2024

Hi Philip, Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you find our website easy to use, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Best of luck with finding your new home!Many thanks,Zoopla Support

4/5

Trustpilot

I would like see just houses with new…

I would like see just houses with new builds, but I keep getting apartments as included. Plus I get emails about apartments. It's really annoying. Just give me what I can want to see that's all I ask.

SUZANNE · 7 February 2021

Agent replied · 23 October 2024

Hi Suzanne, Thank you for sharing your feedback with us and for leaving us a 4 star review.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, when uploading their properties to Zoopla we request they mark the property as ‘houses’ or 'flats' if this is the case but unfortunately it seems sometimes this is not done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing error’ option on the right hand side of the page. We will then investigate the issue further by speaking to the agent advertising the property.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

Great app with all up to date…

Great app with all up to date properties. Lots of pictures and information, maps and floor plans for each property. Confirmation of emails sent so you can keep track of which you have requested viewings for. Easy to use.

Paula · 6 November 2020

Agent replied · 23 October 2024

Hi Paula,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our app, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/All the best!Many thanks,Zoopla Support

2/5

Trustpilot

Lot of property alerts but when wanting…

Lot of property alerts but when wanting to view them never get the chance been looking for somewhere to live for months so would love to follow through with at least one property I enquired about .

Graham · 26 April 2021

Agent replied · 23 October 2024

Hi Graham, Thanks for taking the time to leave us this review. We're glad to hear you're receiving lots of suitable property alerts but we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

Always relied on zoopla for overview of…

Always relied on zoopla for overview of housing market. Searches are very powerful to generate bespoke search area (ie xxmin commute from given address by public transport or car).Shame same searches not available on app on tablet or phone.

Nick · 27 October 2020

Agent replied · 23 October 2024

Hi Nick,Thank you very much for leaving us a 4 star review and for your feedback. We're pleased to hear you find the features on our site helpful and informative, and we hope we continue to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with in the future, be sure to visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

none of the agents returned back to me…

none of the agents returned back to me , one who returns talk about other houses , they still keep the nice flat on your ads to contact us easy , then they offer different flats ,

Betul · 9 April 2021

Agent replied · 23 October 2024

Hi Betul, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

Could be better

I like the website it works well and is easy to use but I don’t seem to get much correspondence which is frustrating but I understand that with Covid things are different and difficult at the moment.

Dannielle · 7 April 2021

Agent replied · 23 October 2024

Hi Dannielle, Thanks for taking the time to leave us a review and we're glad to hear you like our website. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

I like Zoopla because they give clear…

I like Zoopla because they give clear information in a simple manner which is very helpful to first buyer like myself. I have not found the house that I want yet but I hope to through Zoopla.Saeed Yafai

Saeed · 8 January 2021

Agent replied · 23 October 2024

Hi Saeed,Thanks so much for leaving us a 5 star review. We are happy to hear that you have had a great experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

4/5

Trustpilot

Good.

I have used Zoopla for several years, searching yearly for a rental flat for one of my children, and also looking for a new home for a relative. Yes, I would recommend this website.

J.C · 25 October 2021

Agent replied · 23 October 2024

Hi J.C. Law,Thanks for leaving us a 4 star review. We're really glad to hear you find our site this helpful. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Wishing you all the best! Many thanks,Zoopla Support

4/5

Trustpilot

The areas offered are not within my…

The areas offered are not within my travelling distance to work. How do I refine my search to CH64 and surrounding areas?Offers of 1 bedroom flats in Crewe, Warrington, Cester Nantwich are no use to me.Regards,Stephen Lynn.

Steve · 12 March 2021

Agent replied · 23 October 2024

Hi Steve, Thanks for taking the time to leave us a 4 star review. We appreciate the feedback you have provided as it helps us to develop and make Zoopla a more useful resource.You can manage both push notifications and email alerts by following the steps in this help centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578We also have a large database of qualified agents who can help you with your property search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

Great app to use when searching for a…

Great app to use when searching for a house rent or buy. Easy to use and allows you to view a lot of info, I like to compare the house prices to asking price too. High recommended

Sarah · 3 March 2021

Agent replied · 23 October 2024

Hi Sarah,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our app.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

5/5

Trustpilot

Very helpful properties description

Very helpful properties description. I love lo look in to listening history I have been used Zoopla in the last few years to rent and to buy properties Definitely a excellent website to look into

MARIA · 29 July 2021

Agent replied · 23 October 2024

Hi Maria,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

5/5

Trustpilot

Excellent service from letting staff..

We phoned to veiw a letting property ... arranging a viewing .. then applying for letting ... to going through to the signing effortless .. fantastic service with Jane Brace .. very professional thank you to all concerned

Susan · 1 December 2020

Agent replied · 23 October 2024

Hi Susan, Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you had a great experience with an agent advertising on our portal, and we hope we can continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

1/5

Trustpilot

Tried ringing hundreds of times to…

Tried ringing hundreds of times to enquire about several properties to rent. They don't answer the phone. Neither do they respond to email . Just gave up in the end. Awful!!!!!

Kerry · 15 March 2022

Agent replied · 23 October 2024

Hi Kerry,Many thanks for sharing your feedback with us. We're really sorry to hear you've had a bad experience with some of our agents.We would love to assist you further and we will now message you privately for more information.Many thanks,Zoopla Support

2/5

Trustpilot

I have used Zoopla for many years ,but…

I have used Zoopla for many years ,but recently I have noticed they have removed pets allowed filter ,now you have to put pets allowed in the key word box . Apart fromthat the site is fine .

Maureen · 13 November 2020

Agent replied · 23 October 2024

Hi Maureen,Thank you for taking the time to leave us your review. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Should you require any further help from us, or would like to discuss this matter further, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

I would be lost without Zoopla Property…

I would be lost without Zoopla Property alerts.An excellent tool whilst I'm searching for properties. I use it numerous times each day and I can not recommend it highly enough.Well done Zoopla!

BJH · 13 January 2022

Agent replied · 23 October 2024

Hi BJH,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

3/5

Trustpilot

Useful app but with limited filters

Useful app but with limited filters. The availability of a search map function works well instead of just page type listings.If the filter is set to detached housing it will still offer terraced and semi detached listings.

Andrew · 31 January 2021

Agent replied · 23 October 2024

Hi Andrew,Thank you so much for taking the time to leave us your valuable feedback and we're sorry to hear about your negative experience with the filters.We'd like to look into this further for you and we'll DM you shortly for more information.Many thanks,Zoopla Support

2/5

Trustpilot

I am still using it

I am still using it. Hasn't found anything suitable yet. Nee 2 bed FREEHOLD bungalow mo steps or stairs. Easy access Deganwy, llanrhos Llandudno Colwyn bay area. Urgent. My property sold Brenda baxter

MRS · 12 November 2021

Agent replied · 23 October 2024

Hi Brenda,Thank you so much for leaving us a review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

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