Trusted Agent profile · Windsor and Maidenhead

Knight Frank Ascot and Virginia Water Sales reviews in Windsor and Maidenhead

3.4

★★★★★

2,421 reviews across 1 platform

59 High Street, Ascot, SL5 7HP, Windsor and Maidenhead, SL5 7HP

Part of Knight Frank, see every office.

Knight Frank's office in Windsor and Maidenhead, at 59 High Street, is rated 3.4 out of 5 across 2,421 reviews on 1 platform.

Trustpilot logo

2,421

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.

1/5

Trustpilot

No call back from agents had to call…

No call back from agents had to call back many times for the viewing property.. when we finalize the property for viewing they cancelled without informing prior . Where we had taken holiday to view property very unprofessional service.

Paul's · 12 March 2021

Agent replied · 23 October 2024

Hi Paul, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Please be assured that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.If you have any concerns, please call the agent and ask to speak with their branch manager directly.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

I really love Zoopla they have all the…

I really love Zoopla they have all the most recent properties and also ones that have been on a while that might just be perfect for you, I love quirky and lots off very different properties on Zoopla ❤️

Karen · 11 March 2021

Agent replied · 23 October 2024

Hi Karen,Thanks for your lovely feedback and for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

5/5

Trustpilot

Very good feed back and up to the…

Very good feed back and up to the moment with house sales Would recommend you to anyonel looking for a property to buy my only concern is cant get viewing in some cases but this is not your fault

Roy · 10 March 2021

Agent replied · 23 October 2024

Hi Roy, Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you find our website helpful and you would recommend us, and we hope we continue to help and support you in all things property related.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

I am seriously looking for a place to…

I am seriously looking for a place to purchase in Scotland. It is my hope to move there and live out my days after retirement. Thanks for the property information. I hope to find just the right place for me.

Jeanne-Denver · 1 December 2020

Agent replied · 23 October 2024

Hi Jeanne, Thank you for your 5 star review.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help center article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your next home!Many thanks,Zoopla Support

3/5

Trustpilot

I am buy to rent buyer but I don't find…

I am buy to rent buyer but I don't find enough assistance to buy property. May be it is because the market is far to buoyant at present for any "buy to let" properties

M.zand · 24 January 2022

Agent replied · 23 October 2024

Hi M. Zand,Thank you so much for leaving us a 3 star review and we hope you find a suitable property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

4/5

Trustpilot

We are impressed with the number of…

We are impressed with the number of properties being sent to us, but feel that they should be price appropriate as we are getting properties valued £500k and the £350k which are out of our price range.

Stan · 23 July 2021

Agent replied · 23 October 2024

Hi Stan, Thanks so much for leaving us a 4 star review. We're very happy to hear you have had a great experience using our site and are receiving lots if properties. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/To help you manage your alerts: You can manage both push notifications and email alerts by following the steps in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Great service

Great service , with regular updates . Also short but detailed information about the property With lots of photos to let you build a good picture in your mind if this is the right property for your needs .

Timothy · 21 February 2021

Agent replied · 23 October 2024

Hi Timothy,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

4/5

Trustpilot

Useful information

A lot of good, and useful information received to date, however, I believe that your house valuations in my area, are somewhat 'out of date', as they appear to be at least 10-20% lower than recent sales would suggest.

Alan · 20 February 2021

Agent replied · 23 October 2024

Hi Alan,Thanks so much for leaving us a 4 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. However, we're really sorry to hear you feel this way about our valuation model. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.Since these Zoopla estimates are computer-generated, they are not formal valuations and shouldn’t be used as official appraisals in the process of selling or purchasing a home. They simply provide a useful starting point for researching the likely value of a home.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Found our dream house through Zoopla!

Found our dream house through Zoopla!Easy to use and with agents listing on Zoopla's easy to use website the search for our dream house was quite easy. The email updates were also very useful to keep a track of things.

MK · 23 November 2020

Agent replied · 23 October 2024

Hi Madhu,Many thanks for your 5 star review and huge congratulations on finding your dream home! We couldn't be happier for you! It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles for home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Suppor

1/5

Trustpilot

Not great

Not great, estate agents got back to me ages after my enquiry.. You need to have a word with them and emphasise that moving is very stressful and they need to be more professional and efficient. Not impressed.

Eliza · 30 April 2021

Agent replied · 23 October 2024

Hi Eliza, Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

none of the agents who post houses…

none of the agents who post houses answer emails and calls, they basically don't care if your contract is about to end and you can't find a job. really speechless.

Marika · 28 July 2022

Agent replied · 23 October 2024

Hi Marika,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

I’ve loved using Zoopla I found a…

I’ve loved using Zoopla I found a property on your app and applied I’ve now got my dream home and I pick up my keys on Friday. Thankyou Zoopla and Thankyou to your move for all your help

Laura · 23 April 2021

Agent replied · 23 October 2024

Hi Laura, Thanks so much for leaving us a 5 star review. We're happy to hear you love our app and you've found your dream home! We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Good luck with the move!Many thanks,Zoopla Support

4/5

Trustpilot

A lot of the properties are way out of…

A lot of the properties are way out of the area we are interested in and not within our price parameters but other than that we have visited some but not found anything yet.

Pauline · 5 January 2022

Agent replied · 23 October 2024

Hi Pauline,Thank you for sharing your feedback.We'd like to assist you with your property search and we will DM you shortly with more information.Many thanks,Zoopla Support

1/5

Trustpilot

Cannot trust. Disappointing

Most adds are misleading as they are no longer available. Used as bates to contacts agents offering something else. Comparisson of properties could be more accurate.I am a seasoned buyer.See Zillow as a fine example

G · 3 November 2021

Agent replied · 23 October 2024

Hi Gil,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

1/5

Trustpilot

I contacted Purple Bricks regarding a…

I contacted Purple Bricks regarding a house purchase. This link came from Zoopla. I have sent them two emails but no follow up from Purple Bricks at all. Obviously I am very disappointed not to even receive an acknowledgement!

Ron · 8 January 2021

Agent replied · 23 October 2024

Hi Ron,Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with this agent on our website.If the agent you contacted via our site hasn't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

the web site have my property value as…780K

the web site have my property value as the land purchase price plus 21 years of inflation added .I have emaild them to explain but no responce .

John · 6 October 2022

Agent replied · 23 October 2024

Hi John,Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like to discuss this further with you. We will DM you shortly for more information.Many thanksZoopla Support

1/5

Trustpilot

Poor experience

Let to reply and same question are not fair for example they ask about your annual payment. You need monthly payment that’s it . Is not the business of the agency how much money they get from where .

Daniel · 5 January 2021

Agent replied · 23 October 2024

Hi Daniel, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with this agent.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

1/5

Trustpilot

When using the filters ie I'm only…

When using the filters ie I'm only interested in houses, your site keeps showing flats, retirement properties and shared ownership. I'm continually having to update the filter but it still happens.Far too frustrating for me!

Pat · 24 October 2021

Agent replied · 23 October 2024

Hi Pat,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garage. You can search for exact phrases using quotation marks such as "detached house"; to exclude a term you can prefix it with ‘-’ for example -flat; -retirement; -shared; etc..Here is a Help Centre article that will guide you through filtering for specific properties by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617You can exclude retirement properties, or any other property type easily on both the desktop website and the app. This Help Centre article will guide you through this step by step in just a few clicks depending on which device you prefer to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006071377We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

1/5

Trustpilot

Zoopla no longer excellent

I've used zoopla since it started. Just checked it recently: no zoopla estimation any more which renders it fairly pointless now.Why change an excellent format? Zoopla will not last more than a year with the new format. Disappointing.

Karen · 15 March 2021

Agent replied · 23 October 2024

Hi Karen, Thanks for taking the time to leave us a review. We appreciate the feedback you have provided as it helps us to develop and make Zoopla a more useful resource.Please note that whether we display a Zoopla estimate for a property or not depends on the amount of data we have available for that home and for similar properties in the area. Our mission is to provide data on all homes in the UK - over 29 million currently. As Zoopla continually develops and evolves its industry leading insights, our advanced house price estimate model receives data regularly resulting in significant accuracy improvements and increased coverage of UK properties.We aim to be as informative as possible and if we have sufficient information to create an estimate for a property, an estimated price range will automatically be generated. While we are unable to manually add or refine estimates, here is a Help Centre article that will explain in greater detail about how some estimates may disappear from our site: https://help.zoopla.co.uk/hc/en-gb/articles/360006389578Should you require any further help from us, or wish to discuss this in more details, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Many other landlords are far too…

Many other landlords are far too prudish and expect far too much from the tenants.And via vetting system of financial checks is far too lengthy and completed which has to be repeated on each individual application,

Orlando · 7 August 2021

Agent replied · 23 October 2024

Hi Orlando,Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business. If you have any concerns about any estate or lettings agent, we would suggest visiting the agent at their listed address and speaking to their branch manager to discuss the matter further.Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Recommend

Been looking a lot lately,and found this to be one of the best sites to view homes to buy and prices of existing homes ,well laid out ,easy to use.Always reach for this site first,would recommend..

Ms · 31 July 2021

Agent replied · 23 October 2024

Hi Christine,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and you like our features.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

4/5

Trustpilot

I've always liked Zoopla

I've always liked Zoopla because it's easy to use and has lots of informative tips. I used to get a monthly briefing on my area, but not any more which is the reason for 4 stars rather than 5.

Alison · 27 November 2020

Agent replied · 23 October 2024

Hi Alison, Thank you very much for leaving us a 4 star review and for your valuable feedback. We're pleased to hear you find our site easy to use, and we hope it proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.We are really sorry for any inconvenience not receiving our monthly newsletter has caused you. Our Marketing team are aware of this shortcoming and they have temporarily paused this email campaign send while we optimise our house price estimate valuation model. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find designated sections for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

Goodish, saved site searches are a let down, I specify pets allowed, yet keep receiving ads for properties that dont accept pets. I dont need to see pet unfriendly ads filling up my inbox.

Specify pets allowed on saved searches yet I get ads for properties that do not accept pets, filling my inbox with what is essentially useless spam. If theres no pets allowed then the ads are no use to me.

Catherine · 27 November 2020

Agent replied · 23 October 2024

Hi Catherine, Thank you for your 3 star review and for sharing your concerns with us. We're really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are incorrect, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Also, you can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "pets allowed"; to exclude a term you can prefix it with ‘-’ for example -student.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

I have used zoopla for years and cannot…

I have used zoopla for years and cannot recommend it enough whether I am buying, selling or just checking house prices, this is a very accurate tool to use. It's my go to site, many thanks.

Jacki · 22 July 2021

Agent replied · 23 October 2024

Hi Jacki,Many thanks for your 5 star review. It's great to hear that you like our services this much. We hope we continue to help and support you in all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Knight Frank Ascot and Virginia Water Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Windsor and Maidenhead.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent