Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWent on Zoopla to view properties,found…
Went on Zoopla to view properties,found properties i was interested in and sent an email to selected estate agents through Zoopla,i had replys within hours.
Ann · 22 November 2021
Agent replied · 23 October 2024
Hi Ann,Many thanks for your 5 star review. It is great to hear your feedback and that you find our site so helpful. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Zoopla Support
★★★★★ 5/5
TrustpilotHouse hunting
Brilliant at keeping you upto date with new houses in area wanted,never had a bother yet ,good quick on the ball at answering with viewings ,well done Zoopla x
Pauline · 12 February 2021
Agent replied · 23 October 2024
Hi Pauline,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI've tried to contact Zoopla regarding…
I've tried to contact Zoopla regarding the under value of my property & description but not been able too no phone number etc so I don't bother with Zoopla 👎
Lee · 13 November 2020
Agent replied · 23 October 2024
Hi Lee,Many thanks for sharing your feedback with us. We're really sorry to hear you feel this way about our valuation model.We do not provide phone support for our 'House prices' services or property estimates. We do, however, want to discuss your property details further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThe description of my house is incorrect.
The description about my property is incorrect as are many more. This therefore is misleading and unhelpful.
Sonia · 1 December 2022
Agent replied · 23 October 2024
Hi SoniaThank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe only trouble is they are sending…
The only trouble is they are sending houses through and we want bungalows But send loads of stuff through but no good if you just want bungalows
Pamela · 9 July 2021
Agent replied · 23 October 2024
Hi Pamela, Thank you very much for leaving us a 5 star review. You can search for bungalows, or any other property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotKeep applying for property’s no replies…
Keep applying for property’s no replies from agents even after I ask why when all application / forms filled out correctly ??? Still no reply or answers.
Customer · 9 July 2021
Agent replied · 23 October 2024
Hi, Thanks for taking the time to leave us this review.We’re really sorry to hear the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla’ s website is easy to use
Zoopla’ s website is easy to use. Adding homes you’re interested in to a Save List saves hours of trawling through to find what you liked earlier.l
Maxine · 9 July 2021
Agent replied · 23 October 2024
Hi Maxine,Thank you very much for leaving us a 5 star review. We hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotExcellent
Really enjoy using zoopla very easy to use no issues what so ever the best property search website I've used so far will be using again in the future 😊😊
Jasmine · 2 November 2020
Agent replied · 23 October 2024
Hi Jasmine, Thank you so much for leaving us a five star review. We are very pleased to hear that you find our site the best property search website! We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotYou have discontinued showing a…
You have discontinued showing a valuation for my address (The Old Cottage PO20 7RH). Can you reinstate this please? Otherwise tour website provides an interesting commentary on local house prices.
Michael · 2 November 2020
Agent replied · 23 October 2024
Hi Michael, Thanks for taking the time to leave us this 3 star review. Please note that whether we display a Zoopla estimate for a property or not depends on the amount of data we have available for that home and for similar properties in the area. Our mission is to provide data on all homes in the UK - over 29 million currently. As Zoopla continually develops and evolves its industry leading insights, we have recently updated our house price estimate model resulting in significant accuracy improvements and increased coverage of UK properties.We aim to be as informative as possible and if we have sufficient information to create an estimate for a property, an estimated price range will automatically be generated. Here is a Help Centre article that will explain more about our Estimates: https://help.zoopla.co.uk/hc/en-gb/articles/360006389578In the meantime, we suggest speaking to one of our estate agents who will inspect your home and take into account its unique features. Please follow the link below to request an appraisal:https://www.zoopla.co.uk/valuation/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIts great app but many properties don't…
Its great app but many properties don't get updated and people wating their time by trying to book to see property and its already sold
Daniela · 14 November 2021
Agent replied · 23 October 2024
Hi Daniela,Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotInformation provided online great seems…
Information provided online great seems to take a while before agents get back in touch but not sure this is zoopla’s problem! Great using 1 site to view properties.
Carol · 30 January 2021
Agent replied · 23 October 2024
Hi Carol,Thank you for your valuable comments and for leaving us a 4 star review. We appreciate the feedback you have provided as it helps us to develop and make Zoopla a more useful resource. We're glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. Also, we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Please note that the global pandemic and yet another lockdown have seen many businesses such as estate and lettings agencies working from home to help stop the spread of the virus. Sadly, this means that some agents may take longer than usual to respond.If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI have used zoopla to search for my…
I have used zoopla to search for my first home and now for my second one. Zoopla provides lots of information about the properties and the surrounding area, very useful.
Miriana · 29 October 2020
Agent replied · 23 October 2024
Hi Miriana,Thank you so much for leaving us a five star review. We are very happy that you like our website this much and that we have helped you find your dream home! We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThe source of available flat to rent…
The source of available flat to rent actually is not available any more by the agent.meanwhile it is difficult to contact the agent by email.
Charlie · 9 November 2021
Agent replied · 23 October 2024
Hi Charlie,Thanks for taking the time to leave us a 4-star review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBruno B has always been very helpful…
Bruno has always been very helpful and extremely friendly, providing us with all the support we needed. He has always given us the best offers to suit our changing needs.
Mr · 19 October 2020
Agent replied · 23 October 2024
Hi Mr Luchmun,Thank you very much for leaving us your feedback. We're very pleased to hear that you received such great service and support from your account manager, Bruno. We'll definitely pass your feedback onto him.If there's anything we can do to help you with in the future, you can always get in touch with our designated Member Services team on members@zoopla.co.uk or you can give us a call on 020 3544 1000.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI sent an email to enquirer about a…
I sent an email to enquirer about a property, still waiting 7 days later for an agent to contact me and address my enquiry..Zooplankton clearly fo not need the business..
Sylvia · 13 October 2020
Agent replied · 23 October 2024
Hi Sylvia, Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI can't find a place to stay I have…
I can't find a place to stay I have been looking for a month and nothing i think you are overbooking views
Rosianu · 11 April 2022
Agent replied · 23 October 2024
Hi Rosianu Dennis,Thanks for taking the time to leave us a review. We hope you will find your dream home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery user friendly site.
Very user friendly site.Not found my forever home but am sure it is out there - lets hope Zoopla can find it! 😊
Barbara · 18 February 2022
Agent replied · 23 October 2024
Hi Barbara,Thank you very much for leaving us a 4 star review. We hope you will find your dream home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotYou tell it how it is plain and simple…
You tell it how it is plain and simple to use very good platform overall very informative articles for information many thanks
Cornelious · 10 April 2022
Agent replied · 23 October 2024
Hi Cornelious,Thanks so much for leaving us a 4 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotUnresponsive estate agency
Wasn’t happy after emailing an estate agent had no response after 2 weeks contacted them to be advised property no longer available
Michelle · 8 April 2022
Agent replied · 23 October 2024
HI Michelle,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotEasy to use and quick plus when you…
Easy to use and quick plus when you email an agent you get a confirmation email from zoopla so you know email gas been sent
Steven · 20 October 2021
Agent replied · 23 October 2024
Hi Steven,Thanks for leaving us a 4 star review. We're really glad to hear you find our site easy to use. We hope Zoopla continues to be useful for you in all things property related.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Warm regards,Zoopla Support
★★★★★ 1/5
TrustpilotOn many occasions
On many occasions, I have asked a question with regards to a property to rent, and no one ever gets back to me.Very disappointing
Dene · 3 December 2021
Agent replied · 23 October 2024
Hi Dean,Thank you for taking the time to leave us your review, and for letting us know about the issue you are experiencing with agents.We'd like to assist you with your property search and we will now message you directly for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotNot had much luck finding a property with zoopla…
Been using Zoopla for almost a year now i apply to vue around two property's per week to rent but haven’t had a single offer or even a reply
Ma · 27 November 2020
Agent replied · 23 October 2024
Hi Marcel, Thank you for your review and for you comments. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Best of luck with your property search!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat experience
Great experience, for all my searches I use mainly Zoopla. I have the app also on my phone, easy to search and update accordingly to my preferences.Love it.
Leyla · 21 February 2021
Agent replied · 23 October 2024
Hi Lenuta,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our app. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove Zoopla!!!!!
We love Zoopla because they also send us very informative articles on all things to do with property. We have gained a lot of insight with these articles.
T.A · 15 February 2021
Agent replied · 23 October 2024
Hi T.A. Gullick,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website and reading through our articles. We hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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