Chancellors Ascot reviews

★★★★★ 5/5

Google

Hazem is simply exceptional. Throughout our rental experience, he demonstrated flawless communication, impressively prompt, articulate, and always one step ahead. His deep expertise in the rental market consistently delivered insightful guidance and smart, effective solutions. Hazem’s professionalism and unwavering focus on customer satisfaction set him apart as a truly outstanding partner. I can’t recommend him highly enough.

Haidy · 1 August 2025

★★★★★ 5/5

Google

Cam was very warm, whilst also remaining professional, from our first contact following my online enquiry via “marketplace” Cam kept in touch with me regularly enough for me to feel well informed about the availability of the property, and availability to view. Whilst also not being overly pushy or putting me under any pressure. I felt that Cam’s guidance provided around the terms of letting through Chancellors has been informative and understandable. My overall experience with Chancellors lettings Ascot branch, and more specifically my interactions with Cam, have been 100 percent positive, and I would recommend to anyone looking to rent in the area, or let their property.

Rebecca · 18 October 2024

★★★★★ 1/5

Google

My recent rental application experience with Chancellors was nothing short of a nightmare. After initially being chosen as the next tenant (following the first applicant's failure to make payment), communication went silent for over a week. Then, a mere five days before my move-in date, I was inundated with emails demanding various forms and third-party applications be signed and signed up to, even though I had already submitted extensive documentation, including references and a passport copy. Three days before moving, I was told I couldn't proceed without signing up for the Letting Hub, a platform I'd expressed reservations about due to its invasive data collection practices. I had already offered six months' rent in advance and provided all necessary references to negate this requirement. which I had explained. Subsequently, I was informed that the landlords now required a full year's rent upfront due to my alleged refusal to provide references, a claim that was blatantly untrue. Feeling coerced into a significantly larger upfront payment, I initially declined. However, given my predicament, I counter-offered with nine months' rent in advance. This was met with three days of silence, punctuated only by automated emails urging me to sign various agreements. Finally, just one day before my move, Mr. Hazem Roushdy contacted me to reiterate that proceeding without the Letting Hub was impossible. He also denied that the option of 12 months' rent without the platform had ever been offered, despite my having received this in writing. The lack of transparency, professionalism, and constantly shifting requirements throughout this ordeal have caused me immense stress and inconvenience, leaving me without accommodation on the eve of my move. I strongly advise anyone considering Chancellors to exercise extreme caution.

Paul · 26 August 2024

★★★★★ 5/5

Google

We had a fantastic experience working with Cameron and Hazem as our lettings negotiator at Chancellors. They were incredibly professional, friendly, and attentive throughout the entire process. They made sure everything went smoothly and were always available to answer any questions we had. I highly recommend Cameron and Hazem to anyone looking for reliable and personable lettings negotiators. Thank you again for the help you provided during the entire renting process!

Marie-Anne · 25 September 2024

★★★★★ 1/5

Google

I had the absolute pleasure of requesting a property evaluation back in October and spending plenty of time on the phone with Oliver and Lauren. Despite their impressive ability to provide excuses and delays at every turn, the evaluation never quite materialised. Truly a masterclass in how to keep someone occupied without actually achieving anything, five stars for effort, if not for results. As per feedback on other negative reviews, I won't be emailing you to discuss, so avoid your copy and paste message. Avoid at all costs, other agents in the area far more accommodating.

Cameron · 7 November 2025

★★★★★ 5/5

Google

Mr Hazem at Chancellor Ascot is such a wonderful person, dedicated to his work, with great professional attitude. We had an excellent experience dealing with this letting agency especially via Mr Hazem. We are Dr Rahul and Dr Meenakshi are so thankful 🙏 for getting us this rental property. Thanks Regards. …

Meenakshi · 20 March 2025

★★★★★ 1/5

Google

I had a disappointing experience with Chancellors regarding the letting of my property. Communication was poor and often delayed, and key information, including the withdrawal of tenants, was not shared with me in a timely and transparent manner. The branch manager handling my case was unprofessional throughout the process, and the prospective tenants who were initially rejected quickly found another property elsewhere. As a result, my property missed the peak rental period and I suffered unnecessary financial loss. While the agency claims to have followed standard procedures, my experience did not reflect the level of care and professionalism I would expect from a well-established agency. I would advise other landlords to be cautious and ensure that everything is clearly documented if you choose to work with them.

Anna · 15 October 2025

★★★★★ 5/5

Google

Callum has been exceptional! His communication and support have incredibly helpful in finding my new home. Highly recommend anyone to work with Callum, his enthusiasm and diligence shines through all the way to a successful letting agreement. Thank you for everything, Callum!

Natalie · 1 July 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Jessica Cooke from the estate agency, and I am thrilled to share my experience with her exceptional service and professionalism. From start to finish, Jessica demonstrated an unparalleled level of commitment and dedication, making the entire rental process smooth and stress-free. First and foremost, Jessica's knowledge of the local rental market was outstanding. She listened attentively to my requirements, understanding my needs and preferences, and proceeded to provide me with a curated list of properties that perfectly matched my criteria. Her expertise and attention to detail ensured that no time was wasted on unsuitable options, saving me valuable time and effort. Throughout the entire process, Jessica exhibited a remarkable level of professionalism. Her communication skills were exemplary, promptly responding to my inquiries and keeping me well-informed at every stage. She was readily available to address any concerns or questions I had, providing reassurance and guidance along the way. Her friendly and approachable demeanor created a comfortable environment, making it easy to build trust and establish a positive working relationship. One aspect that particularly impressed me was Jessica's proactive nature. She went above and beyond by arranging viewings that accommodated my schedule, ensuring that I had ample opportunities to explore each property thoroughly. She also provided valuable insights and advice, pointing out both the strengths and potential considerations for each option, enabling me to make well-informed decisions. When it came to negotiations and paperwork, Jessica's attention to detail was exceptional. She meticulously explained all the terms and conditions, ensuring that I fully understood the rental agreement and its implications. Her professionalism and expertise instilled confidence in me throughout the process, eliminating any doubts or uncertainties. Ultimately, Jessica's commitment to customer satisfaction was evident from the moment we started working together. Her dedication to finding me the perfect rental property, combined with her exemplary professionalism, truly set her apart. Thanks to her efforts. I wholeheartedly recommend Jessica Cooke as an estate agent to anyone in need of top-notch service and assistance in the rental market. Her expertise, professionalism, and dedication make her an invaluable asset in navigating the complex world of real estate. Working with Jessica was an absolute pleasure, and I would not hesitate to seek her services again in the future. Thank you, Jessica, for your exceptional service and for going above and beyond to ensure my rental experience was exceptional.

Bilal · 26 October 2023

★★★★★ 5/5

Google

Chancellors is a well established and reputable estate agency in Ascot I was shown around a property (well described on their website) by Simran Chakal, one of the Sales Negotiators, for a viewing. She showed me around in a very competent, informative and cheerful manner. My questions were answered fully and her customer contact ability was really positive. This was a very good experience and I can confidently recommend Simran and the Chancellors Ascot Agency for any house purchase. I Mitchell

Ian · 26 October 2023

★★★★★ 5/5

Google

Cameron Waters-Piney was always available and helpful through what proved to be a long and very tricky process culminating with us only getting keys at 5pm on the day before we were due to vacate our previous property, so it was pretty last minute fraught stuff but Cam remained positive and helpful till the end.

Luca · 4 December 2024

★★★★★ 5/5

Google

It has been a pleasure working with the team in the Ascot office. Jodie was very quick to deal with a few questions that I had whilst Cameron and Hazem were out of the office on appointments. She got back to me within minutes of my call to give me an update on my move. Another great member of the team at Ascot.

Isabelle · 27 July 2024

★★★★★ 5/5

Google

I dealt with Andreea at the Ascot branch of Chancellors with a view to letting my property in Ascot. I found Andreea to be very professional and responsive. We started the engagement to find good quality tenants in the middle of the week and by Saturday of the same week Andreea had 2 very good offers. I was very impressed by her manner and will engage Chancellors again in future if Andreea is the person I deal with.PositiveResponsiveness, Quality, Professionalism, Value

Fernando · 26 October 2022

★★★★★ 5/5

Google

Callum is a great guy very professional and friendly we're very happy with his service

Hitendra · 24 September 2025

★★★★★ 5/5

Google

I highly recommend Chancellors of Ascot and having Charlie act as my Agent in the sale of part of my property. Charlie always kept me informed and updated on progress with regular calls always acting in a highly professional and friendly manner. Thanks Charlie you are a true star!

Colette · 26 October 2023

★★★★★ 5/5

Google

I’ve used Chancellors as a landlord for the last 3 tenants, and letting my house this time has been the best experience to date. Freddie, Hannah and Amy were fantastic throughout, efficient, and always on the phone for advice as things progressed. They got me a great price and a speedy let and had excellent communication throughout the process. Freddie in particular made the process very straight forward and helped me through some tricky conversations with a difficult tenant. Would highly recommend this team.

K · 26 October 2023

★★★★★ 5/5

Google

I dealt with Charlie Martin at this office who, in my view, is extremely capable and effective. Charlie was able to help us with seeing the best properties in the area - his professional demeanour and good judgment also ensured fair and straight forward negotiations for us.

Gio · 26 October 2023

★★★★★ 5/5

Google

Callum provided an excellent first experience of Chancellors. We were reaching out to a few agents in preparation for letting our property. We only chose one agent in addition to the one we have previously used. Booking an appointment with Chancellors was based on the excellent service, interest and care demonstrated by Callum.

Dannii · 22 June 2025

★★★★★ 1/5

Google

Very unresponsive and despite chasing them four or five times, we’ve never received a call or email back from them several weeks later. Only found out that our offer wasn’t accepted when we saw the listing drop from the website. Only use them if you don’t mind being shunned and left in the dark.

Ben · 10 June 2025

★★★★★ 5/5

Google

Cam effectively communicated information about the property I wanted to rent, gave me sound advice, and updated me on the progress of my application. Also, she helped me fill out the required documents when I encountered technical issues with my device. Afterwards, she scanned and returned the document for my approval. In all, I received excellent swift service, which I believe was significant in me securing the property.

Grace · 27 November 2024

★★★★★ 5/5

Google

Chancellors in Ascot (Callum in particular) was fantastic in helping me find a place and organising the details for my move. When some factors became challenging, Callum helped me navigate the issues and we had a successful outcome. Thank you all!

Michelle · 7 October 2025

★★★★★ 5/5

Google

Great experience with Callum. He went over and above the call of duty to accommodate my requests. The other guys in the office were also on top of their game and made everything as easy as possible to process. Well done Callum and all at Ascot!

Amirreza · 10 July 2025

★★★★★ 1/5

Google

Landlords should AVOID. My property is currently let through Chancellors, I made a complaint about not receiving the correct amount of rent from Chancellors before Christmas and they have still not paid this! The branch agreed I was owed over £500, but Emma Cotterell in the Property Management team has ignored 5 emails, 3 phone calls and a formal complaint email. I am now escalating to the estate agents and lettings team at Trading Standards because I'm getting nowhere.

Jamil · 28 February 2024

★★★★★ 5/5

Google

I couldn’t be happier with the experience. From the very beginning, Zak Walton was professional, knowledgeable, and incredibly responsive. He took the time to understand exactly what I was looking for. Thanks Zak

Tayeb · 17 May 2025