Savills Winchester reviews

★★★★★ 5/5

Trustpilot

I highly recommend Savills for your sale …

I cannot recommend Caroline Kennaway and the nightingale team highly enough. They were straightforward, pragmatic and reassuringly hand held us through the entire sale - even when things got challenging with lawyers. Wouldn’t think twice about using them again!

Harriet · 21 July 2023

★★★★★ 5/5

Trustpilot

I had a great experience with Aliya

I had a great experience with Aliya, Savills Upper street, who was in charge of maintenance and coordination during our tenancy. Aliya was very responsive and did a great job in coordinating the relationship between us and the landlord.

Candice · 21 July 2023

★★★★★ 1/5

Trustpilot

Ask Savills what fees are payable for…

Ask Savills what fees are payable for an upcoming auction as a purchaser and are told it's £1000 for properties above £20,000 and £250 for properties below £20,000. Absolutely fine, you know where you are.Instruct my solicitor to go through the legal pack. This is the point at which I've now spent money.Receive an update to the legal pack less than 2 business days before the auction that the fees in addition to the £1000 or £250 are now, £550 +VAT for searches, the sellers solicitors fees of £1500 +VAT and solicitors engrossement fee of £120 (inc VAT). They've also added on the auctioneers fees of 3% of the hammer price +VAT (minimum £1250 +VAT) and a catalogue entry price of £250 +VAT.All payable by the purchaser! Let us fcuking know before we spend money on solicitors going through the paperwork. Will not bother with this auction and will never bother with another Savills auction again.Thieves.

White · 16 February 2019

★★★★★ 5/5

Trustpilot

Savills team - Great customer service

Although the whole team is very responsive and helpful, Sam Ing goes above and beyond. He acts quickly with genuine care to sort out any issues that arise with our rental property. Daisy Mills has also been very supportive and responsive by providing last minute confirmation of tenancy documentation, whenever I requested. Thank you to you both for making our rental experience enjoyable.

Elis · 4 November 2022

★★★★★ 5/5

Trustpilot

Harriet in Savilles is an extremely…

Harriet in Savilles is an extremely professional and helpful agent. She was always approachable with a kind polite manner. I definitely would use Savills and Harriet when it comes to selling our house.

Pouya · 16 December 2023

★★★★★ 2/5

Trustpilot

Very disappointing service from Savills Corbridge Branch.

Very disappointing service from the Corbridge branch. The contact each time to our point of contact was frosty. The singular most difficult aspect for us when we were trying to rent a property miles from where we live miles away was the reliance on the agent to communicate every nut and bolt before we made the decision to come 380 miles to view properties. My husband couldn’t come owing to work commitments-but this was NEVER relayed to us-and then I was told that it was a legal requirement. As it stands we have now rented a lovely property without this being an issue. We are old hands at renting from the perspective of being both landlord and tenant this has never been an issue. Whatever -we could have both come a bit later together but this was NOT communicated to us. It cost me 2 days of driving from Portsmouth (around 800 miles) and two nights in a hotel (£140.00). Frankly this is not acceptable or a good advert for your agency at all-and we would not recommend this branch for anyone else hoping for a positive experience with Savills, Corbridge.

Amanda · 13 January 2019

★★★★★ 5/5

Trustpilot

Savills undertook to market our…

Savills undertook to market our property, we could not have been more delighted with the service they provided. From the outset with Amy Hart then after with Sarah Jane Bingham- Chick they were at all times highly professional in guiding us through the process as well as being very understanding as it was a bereavement sale. We could not have wished for better and would highly recommend Savills.

Customer · 18 March 2022

★★★★★ 5/5

Trustpilot

New flat rental

Great service. Felix was a pleasure to work with from the start to finish in finding my new rental property.

Alex · 16 March 2022

★★★★★ 1/5

Trustpilot

BONE IDLE!!

They had two flats to sell, My nearest branch refused the business - too rural they said, but the next branch 30 miles away accepted it - absolutely daft!I offered Savills 3% commission if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t utilise or exploit the extra 3% once, and they didn't even market the properties in their own 'Waterfront Collection' magazine, and accordingly they didn't sell a single flat. They just sat there and hoped for RightMove to create the footfall. BONE IDLE, LAZY and COMPLACENT! They never picked up the phone once! The problem is Savills staff are not paid commission and they don’t do viewings. Instead they sub-out the viewings to part-timers, usually old ladies dressed in tweeds that talk with a plum in their mouth. In the end I did the viewings myself and managed to sell one of the flats. For the remaining flat, Savills kept phoning me every 2 weeks suggesting I reduce the asking price each time and almost to the point of giving the property away. Despite a swimming pool and the heatwave of the 2018 summer, Savills didn’t achieve a single viewing, so I sacked them! Don’t be swayed by the big name of Savills, go small and local. What's more disturbing is that these negative reviews on Trust Pilot continue despite being acknowledged by Carole Bratt, Director of Customer Relations. She's either not being listened to by her fellow Directors, or they're too complacent to care.

Lam · 13 November 2018

★★★★★ 1/5

Trustpilot

That's why the suicide rate is so high now....

I called to arrange an appointment on the 19/10/2018 see one of savills valuers from 9 High Street, St. Martins, Stamford, Lincolnshire, PE9 2LF , while on the phone I gave him the full address to make sure they covered my area he said they did , the appointment was made for the 24/10/2108 at 2pm, At 10am the day of the pre arranged appointment for 2pm I had a call from the most negative salesman I have ever spoke to, Before he had ever seen the house he was saying it might be difficult to sale because I was in a rural area then proceeded to tell me every negative angle about selling a house in a rural area and wanted to cancel the appointment because it "MIGHT" be difficult to sell it...!!This is from a house salesman...? I can only hope he does not have a part time job with the samaritans... ..? Maybe, that's why the suicide rate is so high now.... Well done for destroying what was a good brand in house selling ....just look at the other reviews....!Now, I have had the reply you see below, what would be the point of me emailing you and telling you what you already know from my review,You appear to have more than one bad review, with the , let's just say "more than downbeat" chat I had one of your members of staff about the slim chance of me selling my house (that he has not bothered to see) I think you need to look at arranging a meeting with some of your staff and changing their attitude, if not changing your staff before yet another long standing company disappears from the high street

Garry · 25 October 2018

★★★★★ 1/5

Trustpilot

This agency are notorious in this area…

This agency I understand are notorious in this area for being extremely rude. So confident I see from the recent request my partner has made they put their personal opinions on paper. I would urge anyone that has any dealings with this company 'buying or selling' to raise a subject access request to find out what they really think of you. Check...they have they put your bid price across or did the decide not to because they don't like you 'classify you in their words "non proceedable"..ask for evidence'? How are they using your data/who are they giving it to? Carry out a secret shopper find put what they are telling potential buyers about your property 'it smells maybe'. Have they priced your property low because they don't want to sell it?!.. What profile have they set for you? We feel from experience that this will dictate how you are treated by all staff in one particular branch.We used new build sales team and found it challenging to buy a property which we found strange now we know why, if the buyer is being told we are relocating 'Battersea dogs home'. Hurtful and unforgivable remarks.

Lionel · 16 October 2018

★★★★★ 1/5

Trustpilot

Please do not use Savills for buying or…

Please do not use Savills for buying or selling, we have the worst experience ever, Savills are only after the commission and really have no interpersonal skills at all. Trying to sell a 1million plus house and buy through Savills a house of the same value you would think that an agent of so called high end property's might try a little harder. The house we were trying to buy was owned by a well known lady celb of which they completely messed up leaving us with a house sold and no where to go.

Robin · 2 October 2018

★★★★★ 5/5

Google

We have recently sold our house through Savills Winchester. Lindsay Johnn helped us through this process with professionalism and relentless hard work to get us to the end! We were so happy with her support and it made a stressful time so much more bearable. We felt as though she was on our side the whole time. Thank you so much Lindsay!

Rebecca · 26 October 2019

★★★★★ 1/5

Trustpilot

Use another agent - not Savills

I instructed Savills regarding the sale of my home and was extremely disappointed. In 4 months I honestly believe they made no effort to sell my home, I believe they were just waiting for the phone to ring. They only had 4 people view my home so I instructed another agent. This was an entirely different experience and after 2 months, many viewings and great customer service my house is under offer. In this market it is not acceptable to be arrogant, to have to be chased for feedback yet happily collect huge commissions.

Annette · 29 September 2018

★★★★★ 5/5

Trustpilot

Savills really helped us with selling our unique listed building

Savills really helped us with thoughtful advice when we put the property on the market with them and showed it with enthusiasm. They managed to bring several ideal potential customers and we got a strong offer at the price we wanted. Throughout the lengthy legal process they kept the buyer engaged and enthused and right the way through to handing over the keys, they made sure it was as easy as possible for us as the seller.

PJ · 27 February 2024

★★★★★ 4/5

Trustpilot

Savills is a good property agency

Savills is a good property agency. Kiara is good too. she helps me a lot.

Shirley · 7 October 2022

★★★★★ 4/5

Trustpilot

We were really grateful to Deanna Addis…

We were really grateful to Deanna Addis she was really helpful in a recent problem we had. She was really responsive and helped to sort it quickly and efficiently.

Rosie · 30 November 2024

★★★★★ 5/5

Trustpilot

I received a first class service from…

I received a first class service from Savills during the whole letting process. A special thanks to Page, Aziz, Lauren, Robert, Luke and Natalie for an outstanding customer experience. Thank you all!

Teresa · 22 December 2023

★★★★★ 5/5

Trustpilot

Great service, smooth experience!

Olivia and the Savills letting team were super helpful and an amazing support throughout the whole process. Fast, efficient and a pleasure to deal with. Thanks Olivia.

Rebecca · 1 October 2020

★★★★★ 1/5

Trustpilot

Sharks

Sharks! I rented a property through Savills last year and come the end of the tenancy, they tried to withhold my deposit on false grounds. The action was borderline dishonest and at very least, sharp practice. Luckily for me, I kept photographs of the property as it was when I moved in and I recommend that anybody dealing with Savills does the same; or better yet, don't deal with them at all. Funny how they quickly backed off when legal action was instituted.

Andrew · 16 July 2018

★★★★★ 5/5

Trustpilot

Savills review

Deborah was brilliant at managing the purchasing process for us recently. She kept us informed at all stages, was reassuring and considerate. I would highly recommend Deborah at Savills.

Lara · 23 February 2024

★★★★★ 1/5

Trustpilot

Disgusting unprofessional Service , rude arrogant staff

We rented a property costing £5700 per month. We received the most dire service from Savilles from start to finish.Had No heating the entire winter, with Savilles employing carpenters to do Plumbers jobs, and other such unqualified useless tradespeople Rude objectionable staff, throughout, and now the BEST.....They are disputing 1200 in deposit , however as we didn’t agree their amount to be deducted, they have sent the ENTIRE £12000 to the TDS as in dispute!!!!!Even TDS do not understand as why they have done this .....Complete vindictive Unprofessional peopleAnd company

Rebecca · 28 June 2018

★★★★★ 5/5

Trustpilot

Michelle Rowe and Daniel Tarrant at Compass Point Savills

Michelle and Daniel's customer service during and after the sale of the property has been outstanding. They are very professional and happy to help with any inquiry always smiling and courteous at first. The support and knowledge of the property market are very high and extremely professional based. Outstanding service from start to finish. Thank you for your service.

Mr · 17 February 2023

★★★★★ 1/5

Trustpilot

Utterly incompetent

Savills are completely incompetent. They turned what should have been a straightforward tenancy application (for a rental property on which the price had been quickly agreed) into an absolute shambles, asking for duplicate documentation, approving documents that they then said were insufficient, harassing our employers (at the wrong telephone numbers and through the wrong managers, since they hadn't bothered asking us for the appropriate contact information), and basically making everything a thousand times more complicated than it needed to be. This continued up until the day before we were to receive the keys to our property - long after both we and the landlord had actually signed the contract! I would never ever recommend them to anyone.

Polly · 16 May 2018