Hamptons Southern New Homes reviews in Winchester

★★★★★ 5/5

Trustpilot

An outstanding property manger

Charlie Fleetwood is an outstanding property manager (and we've had a few over the years!). She goes beyond the call of duty in proactively monitoring routine invoices, maintenance issues and providing excellent liaison with the tenants. I always feel she acts in our best interests whilst remaining professional and responsibly representing Hamptons. During our recent exercise moving out the furniture on 17 April for the new tenant, Charlie was very helpful. Specially appreciated when we are not in the country to manage things. Thank you Charlie

Lisa · 18 April 2024

★★★★★ 5/5

Trustpilot

Got a Complicated Client Over the Line…

I have been a 20yrs+ repatriating expat and going through the credit checking experience for a rental is troublesome, to say the least…

Phil · 6 July 2026

★★★★★ 5/5

Google

It would be a challenge to express too highly my appreciation for Alex, Robert and Christopher. What started as a bit of a pipe dream the first week of October has become a reality less than 7 weeks later. With no actual intention of ever moving, I saw a house I loved and in whirlwind-like fashion the Hamptons team started their magic. Now my own house is sold and the house I dreamed of is mine. The Hamptons team are amazing! There is no task too big nor too small. Their service is seamless; speaking to one of them is like speaking to all of them. And they always do what they say. I have bought and sold 11 houses in my life. Never has a purchase or a sale been as simple or as easy as this. Thank you Hamptons!!

Sandra · 11 November 2020

★★★★★ 5/5

Trustpilot

We had such a fantastic experience with…

We had such a fantastic experience with Phillip at the Rickmansworth office while looking for our new home.

Lale · 6 August 2026

★★★★★ 5/5

Google

Sharon James has been very efficient, informative and positive throughout the whole process in letting of our property. We cannot thank Hamptons enough and especially Sharon and Lottie for their amazing communicative skills!

Vicky · 10 December 2024

★★★★★ 5/5

Google

Sophie in the lettings team at Hamptons is absolutely brilliant, nothing is too much trouble for her. She valued our house for rent, even though it was likely to be sold, and provided incredibly helpful information if choose to rent it out. When our house went under offer, we turned to Sophie for help in finding a rental property while searching for our next purchase. She was proactive, supportive, and went above and beyond at every step of the process. If you’re considering working with Hamptons or Sophie, you won’t be disappointed. We highly recommend!

Mark · 17 December 2024

★★★★★ 5/5

Trustpilot

Strong in Management

Hamptons have been managing my UK house now for 4 years. They are thorough, professional and have always gone the extra mile for me. I can highly recommend.

Tara · 21 May 2026

★★★★★ 1/5

Trustpilot

Really bad experience

They made us wait until the 10th day after our check-out before telling us that £90 would be deducted from our deposit for bags of garden waste to be taken away. There was no proof that we had left this, by the way. I appreciate that the deposit release is most probably the landlord's decision, but in our case the landlord was a 'family friend' of Hamptons and it's hard to believe that they had no influence in this.During our time at their property, there were certain problems that they caused for us but when I asked for compensation at the end, they refused. It's funny how they can keep money from your deposit despite having no proof of the thing they accuse you of, but when it comes to them paying out money for problems they caused, they can get away with it.The biggest problem we had at their property was that there were broken and creaky floorboards above us. This issue caused us massive problems. We rarely had any peace and lost lots of hours of sleep because of it. Hamptons never once offered to do anything about this problem. They didn't even offer to come and listen to it for themselves. They would fix the easy problems but when it came to something more complex like this, they wanted to have nothing to do with it. It was basically 'speak to your neighbours and the council as it's a civil matter', when obviously the problem was with the structure of the building.At the time of writing this, the property we rented for almost 2 years is under offer for close to half a million pounds. To think that the landlord tried to keep £90 from us for something so petty, it's really hard to believe.

Paul · 17 June 2020

★★★★★ 5/5

Trustpilot

Sorting out boiler issue

Just want to say a big thank you to Max Barnes from Hamptons for sorting out our boiler issue so quickly before the holiday season. Max was kind enough to do a video call to try and sort it out as soon as I reported the issue. When this didn’t work, Max helped find a technician to resolve the issue the same afternoon.

Vivek · 20 December 2024

★★★★★ 5/5

Trustpilot

We used Hamptons from 2019-2020 for…

We used Hamptons from 2019-2020 for renting a property in Honeybourne, Worcestershire (we were tenants). They were excellent. If there was any issues they were solved promptly and with great communication. At the end of the lease, we employed a poor cleaning company and the property was not handed back in the condition we aspired to. Hamptons staff were great with us. We had been let down by a cleaning 'contractor' but Hamptons ensured the new tenant moved in on time and kept us in the loop as we were (by then) living in France. They employed their own cleaning team.Many thanks to Melanie and all the staff.

Ian · 9 April 2020

★★★★★ 4/5

Trustpilot

We rented from Hamptons for 13 months

We rented from Hamptons for 13 months. The first 8 months were appalling. The estate agents who handled the initial rental in Harpenden were unfriendly, unhelpful and unresponsive. We felt like children in a really mean teachers class! Then, we had Mark Houghton as a property manager, who was the most patronising and offensive man I’ve ever had the unfortunate experience of dealing with. In the end we ended up fixing things ourselves just so we didn’t have to deal with him. However, that all changed when Mark left and Melissa Jeynes was appointed as our manager. She was a breath of fresh air and made a real difference to how we perceived Hamptons as a company. She is respectful, friendly and goes out of her way to help and follow up on any problems. She made the last few months of this tenancy and the moving out process very easy. She is the reason Hamptons gets 4 stars and not a 0. Thanks Melissa.

Cath · 1 April 2020

★★★★★ 4/5

Trustpilot

Friendly process let down a little by timescale

Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.

Marcus · 15 February 2024

★★★★★ 5/5

Google

Hamptons are currently managing my property to let. Both Alison & Amelia have been very professional and friendly, providing a great service and always with a smile. They are very responsive, quick and are always happy to answer any question I have. I would recommend Hamptons if you're looking for someone to manage your property.

Gair · 18 September 2025

★★★★★ 5/5

Trustpilot

Great Property Management Experience

We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.

Lauren · 29 July 2024

★★★★★ 5/5

Google

We were very welcome from the start of our journey of selling our house. All of the team have been very professional all the way through and we feel we know them very personally and the team keep you informed throughout the process. I would totally recommend Hampton's for selling your home.

Julie · 11 November 2023

★★★★★ 5/5

Trustpilot

Service way above expectations

I bought a house using the Marlow office. My main contact was Stuart Miles who I would recommend to anybody. He was proactive, professional, polite and throughout the process which had its challenges, but Stuart was always calm and looked for solutions. It didn't end there as, once the deal was done he came around with the office hoover on the day I moved in as mine was broken. He even did the hoovering for me.Top class service and refreshing to be able to write such a positive review over a house move that can be fraught with stress.

Nick · 11 November 2019

★★★★★ 5/5

Trustpilot

Great Amersham Team

The team at Amersham were professional, friendly and on the ball throughout our sale and purchase. The photos and details were exemplary.I felt I knew the whole team and was happy to have any of them attend the viewings. For various reasons it was a more complicated process than usual and they went above and beyond expectations. I genuinely think it went ahead because of the team at Hamptons, so i'm delighted we decided to sell our property through them and would recommend them to friends and family. In fact we already have!

Sophie · 7 November 2019

★★★★★ 1/5

Trustpilot

Bad for tenants and bad for landlords

Listen to the bad reviews and avoid this agency. They are a big messy organisation whose incompetence has consequences for both tenants and landlords.The property I moved in had a damaged window and a damaged balcony door (they can’t be closed, which leaves in cold, dampness, draft, insects (plenty of dead insects near those doors) which is strange considering it’s a new build, high standard property, but anyway. I made an offer on the condition that these be fixed before I move in and this was put in the contract. Not only were the issues not fixed, even though I checked with them every week to get updates, there were other issues too like a missing smoke detector, broken cupboard door, broken tap, leaking sink, etc. But by far the worst issue remain the windows, which can’t be closed and have made the apartment damp, cold, and there’s a strong draft. The engineer who came to have a look again said he told Hamptons about needing to replace the balcony door months ago, which is why I say they’re bad for landlords too. They won’t care about maintaining what was a very nice apartment and have exposed it to all kind of risks like exposure to weather and dampness, the missing smoke detector, etc. I’ve received a lot of conflicting information during my interactions with them, with one person at some point telling me they weren’t aware of any issues with the windows, even though one of their own agents came and got stuck with that balcony door for long after the viewing was over.There was also a lot of confusion about how they handle contracts, where different people gave me different answers, and just an overall frustrating experience. But the issue remains the the windows and balcony door aren’t fixed and the contractor looking into the repair said it would take 6-12 weeks and they haven’t even heard back from the company that needs to send them the parts, then on top of that however long it takes to recondition the apartment and get rid of the damp and cold, is not something any tenant should be expected to have to deal with. 3 months of cold and dampness when this isn’t a low end, old property. I also feel sorry for the landlord because I’m sure he had no part in this and they let his property get into this state. I’ll be looking to end my contract.

Cristian · 5 November 2019

★★★★★ 4/5

Trustpilot

I dealt with Amelia at the Windsor…

I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.

Olly · 26 March 2024

★★★★★ 5/5

Trustpilot

Appreciation to Danish Ashraf

I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.

Roland · 1 June 2026

★★★★★ 5/5

Google

Absolutely amazing, quickest and smoothest process I’ve had from viewing to move in. any question or anything we needed was done so quick and sorted, couldn’t recommend more even now we are still getting looked after 3 weeks after we’ve moved very impressed sharon and Matilda have been amazing!!!!

Lewis · 2 November 2025

★★★★★ 1/5

Trustpilot

Paid £9000 in rent over 6 months & still cannot shower

Unfortunately I have had a horrible time with Hamptons Caterham, to my real surprise as a brand as esteemed as Hamptons, you’d expect perfect service.I moved in, in May 2024, paying £1500 a month for a 2 bed flat. A nice flat, I expected some small teething pains upon move in of course, but not to spend 6 months with no bathroom hot water - meaning I am left to boil 4 pots of hot water a day to have a hot bath.Not only that, since moving in, the dishwasher didn’t work and had to be totally replaced. The shower unit was broken and also had to be totally replaced.Thereafter, I have had no hot water in the shower. The plumbers they use, Homeserve, are so inadequate they have no clue what they’re doing. They have been here 3/4 times, and the issue persists. They now blame the shower manufacturer, the manufacturer blames the plumbing - who knows. Ultimately, it’s been 6 months with an inability to shower - when I’ve now paid £9000.I am fed up, drained, stressed, it’s impacted my skin (long term eczema) and is now impacting my everyday wellbeing.Their complaints department also do nothing. You are really just left to suffer and pay your rent - regardless of the environment you’re left in. The landlord throughout all of this has refused to discount my rent. I will therefore take legal action for pain and suffering and my partial of my rent money back as I have not received what I paid for.If you are a potential tenant my advice would be to:-thoroughly check all appliances and plumbing yourself *before* you move in. Do not take Hamptons word for it that all is working.-do not accept Hamptons inventory report that all is working, as they said on mine all appliances and hot water was working fine, when it wasn’t.-be prepared that any issue you have may take 6+ months plus to be resolved and you will not have a rent reduction.The best thing to do is save more money and buy your own property, so you can be in control of all repairs and the quality of those repairs. Do not rely on Hamptons or a landlord to be fair or give you the service you pay for.Jessica

Jessica · 28 October 2024

★★★★★ 5/5

Google

We received exceptional service from Sharon at Hamptons, Winchester in securing our long lease rental. She couldn’t have been more helpful from viewings to documentation, recommending removals and negotiating pet concerns with land owner all within a 4 week window! We highly recommend Sharon as a rental estate agent for the area.

Caroline · 10 April 2025

★★★★★ 5/5

Google

Gareth, Tania and the team are fantastic! Across two property sales they offered valuable advice and were tenacious through to completion, with a consistently good experience both times. We would highly recommend them!

James · 11 October 2024