Ewemove Winchester reviews

★★★★★ 1/5

Google

Unfortunately, our experience with James and this company has been extremely disappointing. We paid a holding deposit for a property and went through the entire process of trying to secure the tenancy. After all the time and effort involved, we were eventually informed that the landlord had decided to pull out and that we would not be getting the property. I appreciate that the landlord changing their mind may not have been something the estate agent could control. However, the way the situation was handled afterwards was far from satisfactory. It has now been 12 days since we were told the landlord had pulled out, and we are still waiting for our holding deposit to be returned. We were eventually asked for our bank details, which we provided, but despite this, the money has still not been returned. Please pay me back my deposit!!!

Jessica · 20 September 2026

★★★★★ 5/5

Google

I had a great experience with this estate agent from start to finish. The team were friendly, personable, and always quick to get back to me. Communication was excellent throughout, and I always felt in the loop. There were a few unexpected delays along the way, but Angela was fantastic at keeping everything calm and organised. Her attention to detail and constant coordination made a huge difference and took a lot of the stress out of the process. I’d unreservedly recommend them to anyone looking for a professional and genuinely caring team to handle their sale or purchase.

Shelley · 7 December 2025

★★★★★ 5/5

Google

When viewing the agent was courteous, helpful and friendly. When purchasing our house Jenny went above and beyond to help with queries and a few problems which were successfully dealt with. The whole service was supportive and efficient. Thank you!

Val · 7 August 2026

★★★★★ 5/5

Google

I have recently completed a house purchase via robertwatts. I cannot praise cleckheaton branch enough all the team but especially Jenny. The whole process was a long and stressful experience through no fault of robertwatts what so ever but lack of communication via the solicitors in the chain. If it had not of been for Jenny I don’t think I would have sanely got through the whole sale. Jenny and the team went above and beyond to chase things that was not even their job to do and made sure to keep me up to date with regular updates. Was always quick to reply with any update when asked even if there was no update. I cannot thank you enough for finally getting me in my new home, without you all I think I’d still be waiting.

Sarah · 7 September 2025

★★★★★ 5/5

Google

Rachel Day was fantastic throughout the purchase of our first home. She was professional and kept us informed every step of the way. She made the whole process much less stressful and would highly recommend her to anyone buying a home.

Harriet · 7 June 2026

★★★★★ 1/5

Google

Terrible experience with this company and I wouldn’t recommend. Spoke with an agent, Gill, who from the very beginning had an awful attitude and her responses were very unprofessional and disrespectful. Prospective customers should be treated with a level of respect and decency which is lacking at this company. You’d think they would have a basic understanding of the properties they’re selling but instead she responded to my questions as “how am I supposed to know”. Looking through the rest of the google reviews, it seems that customer service at this place isn’t the best.

G · 7 June 2026

★★★★★ 5/5

Google

Jenny was absolutely amazing, if it wasn’t for her the process would have been 10x slower and 100x more painful! Wouldn’t hesitate to use again, she has been just fabulous

Casey · 7 May 2026

★★★★★ 5/5

Google

I highly recommend Jenny she was absolutely brilliant with us from start to finish with our mortgage. She went above and beyond for us on numerous occasions and we couldn’t be any more grateful to her!

Grace · 7 March 2026

★★★★★ 1/5

Google

Dreadful agent - James particularly. He supplied my sick mother with dodgy tenants who we then had to evict and they refused to supply us with the original AST and any bank details to recover the substantial losses we've suffered. He said he'd 'lost' all records. How is that possible in the digital age? AVOID

Rosa · 9 July 2025

★★★★★ 1/5

Google

As a contractor for Ewe Move I can only say how depressingly poor these guys are at communicating. I'm talking months of chasing payment, ignored calls and Whatsapp messages. Which then turned into months of false promises, excuses of a change in system, and generally anything to delay, stall and royally shaft what I'd call myself a reliable contractor. On the surface James - the director, comes across as the most genuine and caring guys, so I gave him time to sort said 'issues' yet here we are months later with payment unresolved. I've read other reviews and heard horror stories from other people in the local housing industry which allude to a poorly run firm built on plenty of hot air but no substance. Avoid at all costs.

Scott · 7 September 2025

★★★★★ 5/5

Google

Thank you so much to Angela! She was there every step of the way with purchasing our property! 10/10 service from us!

Charlotte · 7 April 2026

★★★★★ 5/5

Google

Me & my Partner are relocating to the Winchester area for work and the team at EweMove couldn’t have been any better to us. Moving in general is a very stressful thing let alone to somewhere you don’t know! The team made us feel comfortable and were very quick to get back to us on any queries as well as being able to offer a stunning new home for us both live in. A big thank you personally to Sarah in particular for dealing with us directly!

Brandon · 9 April 2024

★★★★★ 5/5

Google

I had the pleasure of dealing with Molly during the letting process. Everything went really smoothly and Molly kept me informed every step of the way.

Jack · 7 February 2026

★★★★★ 5/5

Google

Angela was very helpful and kept things moving in what was a very difficult time for me selling my home of over 40 years. Highly appreciated

Barbara · 7 January 2026

★★★★★ 1/5

Google

I have been a landlord client with this branch of ewe move for nearly 3 years. Over the past 2 months I have made contact with the branch manager, the property manager and 2 members of staff in the office. My issue turned inti a complaint that was never replied to. I am now moving the management of the property to another agent, to which both the agent and I have approved Ewe Move asking for handover documentation. The switching agent was acknowledged over 2 weeks ago and since then I have called twice and promised a call back. Still nothing. I’m a paying landlord being totally ignored and I’ve done enough chasing now. Unfortunately the only way I can think of to seek communication is via writing a review. Further to this Ewe Move have failed to do inspections or inform me of any inspections at my property. If you’re a landlord I would seriously stay clear of this firm.

Lou · 7 November 2025

★★★★★ 5/5

Google

Fabulous from start to finish. Special mention to Jenny F who went above and beyond in every way

Bryony · 7 March 2026

★★★★★ 5/5

Google

Angela and the team are all fantastic they make house moving an easy process

Dennis · 7 April 2026

★★★★★ 5/5

Google

What a seamless and stress-free experience! The whole process was incredibly straightforward, thanks to Stephen’s professional approach and expertise. His knowledge and efficiency made everything so easy and I couldn’t be happier with the service. Highly recommend!

Andy · 7 September 2025

★★★★★ 5/5

Google

Jenny was so helpful the whole way through, she was quick at replying and provided regular updates, we managed to complete within 10 weeks of offers getting accepted! Really professional and amazing service!

Molly · 7 September 2025

★★★★★ 1/5

Google

I'd give them zero stars if I could. Please avoid these cowboys. I've recently vacated a property that they manage and I've received nothing but threatening emails from Kate, Alex and Gail saying they are going to apply for a CCJ against me, yes I admit that I was owning some rent when vacating however offered them a repayment plan as they stated they were unable to take this from the deposit however I have now had then claim this from the deposit, and they seem to think I'll still be paying the £40 a month offered, not a chance your not getting double from me. The property I vacated was deemed as not fit for human inhabitation due to the dangerous loft and the roof needing a major repairs. I will be taking legal advise and will fight them the whole way as they have new tenants in the property now EDIT in response to the reply from yourselves, notice wasn't given for rent arrears, the rent owed is for the last month and I have emails to prove this and also the threat of a CCJ. The property has been re let as I've been informed by a number of neighbours and for for you saying it needed cleaning, the property was left in the state it was given, I admit I forgot a chair in the small room but that doesn't warrant you trying to claim over £2000 from myself, I will be speaking to my solicitor

Nicholas · 7 September 2025

★★★★★ 1/5

Google

I came off the phone call shaking, A lady Teresa! Or something similar was rude and abrupt from start! I explained I was in remission from a bad disease but always worked full time and will when I'm finished recovery. A raised voice shouted over mine while I was explaining my current landlord and estate agents are helping me find a new home and putting the deposit down for me as I've put new carpets in the house, trying to explain how good of tenant I have been! I heard a loud voice dictate on a rude manner what is needed to rent a house, obviously knowing what is needed as I explained what I've just put above! This literally put me off instantly on wanting to even use this company now. I explained to the lady she made me feel and I ended the phone call! Shaking and crying because let's face it house searching is hard for a start. I'm utterly disappointed I've even had to write this, but surely the managers aren't allowing their staff to be like this. If this is how this lady treats people who have just fought to live on calls I don't feel customers will be rushing as alot of people have illnesses since the forced covid vaccines! Regards

Kate · 7 September 2025

★★★★★ 1/5

Google

If I could give zero stars i would. Not worth the hassle, the lettings agent was a pain from the start, wouldn’t let us email them across most of the information, had to spend the day rushing around to get the application in. Then to make matters worse they withdrew our application without telling us, until they did it! They said they tried ringing us, however I work 12 hour shifts and work nights so I’m not awake in the day to answer their calls. They expect you to reply straight away and be at the beck and call. I work so I can pay your ridiculous rent prices! People can’t just drop work because you expect them to, whether it’s viewings or filling the referencing out. Also, they never said we had 24 hours to fill in the referencing, so clearly a lack of communication and inept staff. You’ve just lost some really good tenants now.

Amy · 7 September 2025

★★★★★ 1/5

Google

Renters - avoid at all costs. Just not worth the hassle. Pulled our application, but did not tell us we had 24hrs to fill out an application. Myself and my partner both have full time professional jobs and had a busy weekend which did not provide time to complete the referencing. Molly claims to have emailed to warn us, but we have found no evidence of this. Also said they had called, but only called my partner not me, when my number was on the form as well. I've had better communication from a brick wall. Generally awkward to deal with.

James · 7 September 2025

★★★★★ 5/5

Google

A fantastic service from a local company. Professional, helpful and friendly service and advice from James, Nikki and Amy helped me to sell my property with ease. They arranged escorted viewings and always kept me up to date with feedback and recommendations. Even sorted the solicitors who where brilliant. Cant say enough and would highly recommend. Thank you all

Andrea · 7 September 2024