Carter Jonas Winchester reviews

★★★★★ 5/5

Google

We have been renting a house through Carter Jonas for three years now and are about to begin our fourth year. The whole team have been consistently wonderful and supportive with every aspect of renting this property, going out of their way to find solutions to any problems and be in touch with the owners when necessary. This has created an on-going conversation between us all that has been grounded in trust and respect. Lauren has been, and continues to be, amazing at every step, so very kind and helpful. We feel very fortunate indeed to be renting and living with this feeling of security and trust. Thank you so much, Lauren, Tessa, and the Carter Jonas team.

Susanna · 21 February 2025

★★★★★ 5/5

Google

Carter Jonas, particularly Robert and Alison, have been extremely helpful both practically and emotionally supportive during the stressful process of buying a new property and relocating from a long distance. Robert went the extra mile (several of them in fact) to ensure that my purchase progressed despite various hitches along the way. He was also most helpful in answering my various questions about the area.

Helen · 9 August 2025

★★★★★ 5/5

Trustpilot

Recommendation Fulham Branch

We sold a property and bought a property through Carter Jonas Fulham. Leo and the team were very helpful and expertly guided us through the process. We would definitely recommend them.

Petra · 29 May 2026

★★★★★ 5/5

Trustpilot

Andrew Maddock went above and beyond…Highly recommended

Andrew Maddock went above and beyond what we deemed to be an estate agents role.

Burn · 15 September 2026

★★★★★ 2/5

Trustpilot

Tenants are not treated as 'customers' in my experience.

I'd be positive if I could be, but I feel like a cash cow and not a customer. The previous agents engaged me in rent reviews, I felt like a valued tenant to them and the owner. For reasons I don't know, they were ousted by Carter Jonas last year 'and then the problems started'. 18% rise last year! These agents just assert rises. They set other houses at a high rent, then point AT THEIR OWN HOUSES to argue the prices have gone up. I sent a reply to their rent proposal this year, they claimed my proposal did 'not comply with tenancy law'. They admit market rate for my house last year has come down (the ONS data says so, too), yet they want more rent from me. 'Go figure' ! They like to assert things and don't seem to like you challenging them. Maybe they think the tenants work for them? They aggressively push rental prices for sitting tenants that my neighbours felt they had to leave, and the owner lost thousands when Carter Jonas could not find any renters at the price they were asking, so had to drop the rate again! What a waste. If they'd just had sensible rises, the owner would have ended up with more money and happy tenants!

Donald · 20 May 2026

★★★★★ 5/5

Trustpilot

Ben Glendewar

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communication skills, and dealt expertly with all the departure details such as deposits etc.

Helen · 15 December 2025

★★★★★ 5/5

Trustpilot

I would like to thank Andrew Maddock…

I would like to thank Andrew Maddock for his excellent advice , superb communication across all parties and just a pleasure to chat with. Andrew pitched the offering with great local knowledge and organised all items whilst I was away. Even when absent from the office my case was clearly delegated and progressed very smoothly. thanks David

David · 1 October 2025

★★★★★ 5/5

Trustpilot

Smooth and Hassle‑Free Experience from Start to Finish

I had a great experience throughout the entire process, from the initial search right through to moving into the apartment. All the executives were highly professional while also being extremely helpful. The agreement signing and handover of keys were completely hassle-free. They also supported me with raising name‑change requests with the local council and energy providers. The team was always available at the agreed times and responded promptly to all my queries. Overall, the experience was smooth and very well managed.

Sushant · 28 April 2026

★★★★★ 5/5

Trustpilot

Quality rather than quantity - works for me!

Listed in June, not a million viewers but given that we had an intervening (and disruptive) election and budget the 3 views we had gave 2 repeat views and an offer in August. I am happy to have quality rather than quantity! Also kept us informed of the progress of the sale - a better option sometimes than relying on your conveyancer/solicitor. Helped liaise with the buyer, and finally got us over the line! Happy days and a new adventure on the horizon with our next project house!

Andrew · 4 December 2024

★★★★★ 5/5

Trustpilot

Superb start to finish service.

From start to finish Carter Jonas were helpful, proactive and friendly in helping us sell our late fathers property. Whlist the property is in a lovely setting it requires a lot of work to bring it up to todays standards. It was also once part of a large country estate and there were various issues with regard to shared facilities and access rights. CJ halped guide us through the process and came up with proactive suggestions on addressing those sticking points. If their lead agent was away for any reason someone immediately stepped in and ensure progress was not interupted.

Mr · 12 April 2026

★★★★★ 5/5

Trustpilot

Andrew was exceptional in dealing with…

Andrew was exceptional in dealing with both our sale and potential purchase of an apartment (he was the agent for both parties). He could not have done more to try to bring both sale and purchase to a successful conclusion. Great job Andrew and Carter Jonas

Alan · 9 December 2025

★★★★★ 5/5

Trustpilot

Thank you Sue Linfoot @ Carter Jonas

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.

T · 9 December 2025

★★★★★ 5/5

Google

Can’t recommend Carter Jonas in Winchester highly enough. Rob supported us through the process of selling our home from start to finish. There were some very stressful moments in our chain but Rob was always on hand to advise on the best course of action, pro actively found out what was happening from the other parties and then took the actions necessary actions. He was responsive to calls messages and a nice person to deal with. We will definitely be using Carter Jonas again, especially Rob!

Peter · 10 October 2024

★★★★★ 5/5

Google

I can’t speak highly enough of the sales team at Carter Jonas. Sophie, Alison, and Tara were an absolute pleasure to deal with. Friendly, professional, and supportive throughout the process. A genuinely outstanding team. Highly recommend.

John · 10 February 2026

★★★★★ 5/5

Google

I'm so happy that we found Rob at Carter Jonas. He has gone out of his way to help us secure our house sale, and even with proceedings towards moving in thereafter. A genuinely good guy with a lot of experience and knowledge, very responsive and fair. We would absolutely use them again if we have the choice in future. Thanks so much Rob and team!

Lara · 3 April 2025

★★★★★ 1/5

Trustpilot

Renters beware

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

Claire · 6 March 2026

★★★★★ 5/5

Trustpilot

Fantastic first-time buyer experience

We recently bought a property through Carter Jonas Fulham and Leo made our first-time buying experience extremely stress-free. With unmatched professionalism and patience, Leo guided us from start to finish. I'd also like to thank Wayland who also helped with this purchase. You know you're in good hands with Carter Jonas Fulham. Highly recommended!

Jonny · 31 July 2025

★★★★★ 5/5

Trustpilot

A Big Thank you to Robert McLaughlin…

A Big Thank you to Robert McLaughlin from Cater Jonas, Winchester Branch, who has been extremely helpful with the purchase of my new property, and gone above and beyond to make the deal happenRobert’s knowledge of local area is outstanding We are relocating areas and know very little of Bursledon and surrounding areas. We felt like we had known Robert for years, yet we had only having met him once. I can’t recommend Cater Jonas enough.

Alison · 10 October 2024

★★★★★ 5/5

Google

This is my first time renting from Carter Jonas. Many thanks to Tessa for her professional service; she is passionate, efficient, and responsive most of the time. I also appreciate Louis for his professional assistance throughout the process, as well as Lauren for her proactive responses.

Emmy · 10 October 2025

★★★★★ 5/5

Trustpilot

Fantastic Experience with Carter Jones

The experience with Carter Jonas was fantastic to say the least. Communication and transparency were consistent through out the process. We are so lucky to be in the flat we are in, because of the assistance by Sam and the team at Carter Jonas. Not only did we move into a freshly painted, well looked after apartment, we also have had numerous check-ins since. Very grateful for the team at Carter Jonas

Sophie · 6 November 2024

★★★★★ 1/5

Trustpilot

Deliberately trying to put off tenants with pets

I am trying to rent somewhere and have a dog. The new Renters Rights Act should make it easier, but Carter Jonas do the opposite. I was told today that they have a 'huge backlog of pet requests and it's taking around 1.5 months to get permission from a building manager' so no point even asking. Surely that's something that can happen in principle before a property is marketed? I believe they are using delays and unhelpfulness as a way of continuing to exclude tenants with pets.

Norfolkian · 16 September 2026

★★★★★ 5/5

Google

Carter Jonas are simply wonderful, they're always happy to help, answer any questions and cheerful when they pick up the phone. Nothing is ever too much trouble, and you're never made to feel like you're bothering them. Would highly recommend Sophie, Rob and the rest of the team ☺️

Georga · 1 August 2025

★★★★★ 5/5

Trustpilot

Our experience with Carter Jonas was…

Our experience with Carter Jonas was brilliant. We had the pleasure of working with Ed the whole way through. He was amazing, picked up the phone every time we needed him, pushed solicitors when they needed pushing and gave us an all round smooth experience. Couldn’t recommend Carter Jonas enough.

Harry · 25 August 2026

★★★★★ 5/5

Google

Carter Jonas is the managing agent of the flat I rent. It was in excellent condition upon renting and Lauren, who’s the property manager, has always been extremely helpful and prompt with sorting out anything that needs fixing or doing in the flat. I highly recommend them.

Giles · 10 September 2026