Every review we hold for the Winchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBuying with Berkeley
From reserving our new home, to exchanging contracts and moving in day Berkeley were amazing at making us feel special. We had lots of issues from our own buyer and Berkeley were really supportive in helping us get this sorted. Moving in day was made to feel special also with the lovely gifts you receive to congratulate you on completing on your new home. The sales team were great and really informative. We had one defect on the day we moved in and the site team were amazing at getting this rectified in a quick and professional manner. The development we have moved to Holborough Lakes is a stunning development with such a lovely community vibe. I would 100% recommend Berkeley’s properties and developments to anyone, the quality and spec of these houses are something that make your home special.
Michelle · 11 March 2021
★★★★★ 5/5
TrustpilotTop quality customer experience-…
Top quality customer experience- Kariesha guided us along very smoothly and made the process easy. Couldn’t recommend enough.
Michael · 18 August 2026
★★★★★ 5/5
TrustpilotMy experience with Berkeley HomesMy unit at Reading Huntley Wharf is the…
My unit at Reading Huntley Wharf is the first property I bought from Berkeley. I find the property so beautiful and amazing in terms of quality and after sale services. In aspect of investment, I find this is a good buy as I successfully let out the unit within 2 weeks after taking possession.
Patrick · 6 December 2023
★★★★★ 1/5
TrustpilotRoyal Arsenal could do better without Berkeley and corrupted Greenwich officials
Sales driven culture, poor customer care service. Royal Arsenal Developments vary in quality, and one should be careful. They are using delayed Crossrail for marketing without even correcting expecting service dates when delays become apparent. Take extended warranty because you will need it. Two years after Pavillion Square has been built, there are plenty of issues that arose from low built quality. Then there's dealing with the customer service that refuses to be let into the property by tenants to inspect faults if the owner is not present. Commuting 2h in public transport during Pandemic for just open the door, after tenants were authorised and involved in the email conversation. Also, keep note that you can't change your providers for gas and got water, and I had people from other buildings complain about being bound to a provider for electricity. Those community heating contracts are extortion and service is horrible (Switch2 worse than SSE)
Alex · 19 October 2020
★★★★★ 1/5
TrustpilotPremium Developer? Not for us.
Unfortunately this review isn’t positive. Very long story short, my partner and I spent over 12 months in process of buying a new property using H2B. During this time I had spoken to 8 different members of the Berkeley staff, some of who had no idea what they were actually contacting us for. We were passed around from pillar to post with some interactions verging on laughable, simply because they had no answers to some very key questions but plenty of questions of their own. Nearing exchange our solicitors were not happy with the terms posed by theirs in the contract. Everything was very one sided or unexplained in enough detail that satisfied our legal team. All the while, their sales team thought it necessary that they pressure my partner and I to act as intermediaries in order to please their directors. Bizarre and highly unprofessional. What was most unpleasant was the pressure we felt during the whole process. It began with feeling as though we were lucky to be buying there. Then, the already agreed changes to our garden (agreed at reservation) were used as leverage to ensure we instructed our solicitors at their leisure. As we neared exchange we were told that Berkeley would enact notice on us and place our home back on the market as negotiations were taking too long (only for this to be withdrawn days later) But why you ask? Simple, their solicitors didn’t engage with ours. Even with all of this we persisted but the final nail was being asked to sign contracts without the approval of our own legal team. Illegal? Quite possibly. Eventually someone more senior was drafted in to rectify these issues but alas, far too late. We leave with £700 in legal fees we no longer need but the bright side is that we are now purchasing a wonderful new home with a developer that has made the whole process enjoyable. I’m not naive enough to think Berkeley are poor across the board but our experience with them has been a disaster and it’s a mistake we won’t make again.
Andy · 3 October 2020
★★★★★ 1/5
TrustpilotThere has been a problem with water…
There has been a problem with water leaking into our flat from above for over 6 years. The 'service' we've received from Berkeley Group has included painting over mould and claiming the work was done (!) and blatant lying about bricks on the outside being 'bone dry'.I would avoid Berkeley Group Holdings at all costs.In the end, they are paying more to fix the problem because they have to keep coming back to repair botched incomplete jobs. I surmise they think that if they keep fobbing off, that people will get tired and give up or pay for the repairs themselves.
Customer · 20 August 2020
★★★★★ 5/5
TrustpilotMoved in a month ago
Moved in a month ago, and really enjoyed the new home. The experiences of settling in are excellent! I had a few small snags which were fixed quickly by the after care team. Sandi and Jennifer were brilliant, super helpful at every step of my moving.
Xian · 1 May 2024
★★★★★ 5/5
TrustpilotI recommend Berkeley Homes to everyone…
I recommend Berkeley Homes to everyone who whants a house or an apartment which is built to high standards and with care. Also the employees of Berkeley Homes at Trent Park, went out of their way to help us in the purchase of our apartment, especially Adam, Linda, Phoebe, Tony and all the others that I don't recall their names. Thank you all for doing an excellent job.
Kyriacos · 5 September 2022
★★★★★ 5/5
TrustpilotFirst time buyers!
After a long journey to our purchase, we have finally moved into our beautiful first home. Berkeley homes couldn’t have done more to settle us in and make us feel special and welcome in our new apartment. Abi was incredible throughout the process and Natalie settled us in, making sure we had everything we needed to be comfortable and satisfied.Concierge are incredible and go above and beyond to provide the most fantastic service daily.Highly recommended.
Ki · 20 May 2021
★★★★★ 1/5
TrustpilotIf you want to spend half a million on…
If you want to spend half a million on a cheap built property that is amongst a vast number of Vivid Social housing (offered to illegal immigrants) then good luck to you! Rubbish.
Samantha · 29 March 2026
★★★★★ 1/5
TrustpilotTheir approach to business is…
Their approach to business is disgusting. We read that they changed affordable housing from 35% to 12% in Peckham. Fortunately their plan was rejected.
Previously · 30 May 2026
★★★★★ 5/5
TrustpilotExceptional Service and Stunning Apartment at Eden Grove by Berkeley Group
I recently purchased a new apartment at Eden Grove by the Berkeley Group, and I couldn't be happier with the customer service I received. The team was incredibly supportive, professional, and time-bound in all their dealings with me. From the initial inquiry to the final paperwork, they ensured everything went smoothly and efficiently.The apartment itself is fantastic, it features modern amenities, a spacious layout, and high-quality finishes. The kitchen is equipped with state-of-the-art appliances, and the living area is bright and airy, thanks to large windows that let in plenty of natural light. The bedrooms are comfortable and well-designed, providing a perfect retreat after a long day. Additionally, the building offers great facilities such as a gym, a communal garden, secure parking, and the convenience of a 24x7 concierge service.After moving in, I encountered minor issues with a dimmable electrical light switch and a leak with the shower screen. However, these were quickly and efficiently fixed within 24 hours by the Berkeley team, demonstrating their commitment to customer satisfaction.Their dedication to providing excellent service made the entire process stress-free and enjoyable. I highly recommend Berkeley to anyone looking for a new home!
Don · 22 October 2024
★★★★★ 1/5
TrustpilotPoor quality in Hareshill, Fleet
Poor quality in Hareshill, Fleet. Bought a house in Hareshill by Berkeley Homes. Very disappointed by its poor quality assurance and service. Poor quality assurance:- combi boiler water leakage damaged the 1/F floor and kitchen ceiling. Water dripped to ground floor. - enormous energy bills for an unoccupied property to be borne by home buyer w/o any reasoning even after a formal complaint lodged.- energy meters not smartified and didn’t inform the home buyer. - missing furnishing and items which were described in the home specifications. Poor client service and didn’t offer solutions or compensation. NOT worth the premium to pay. NOT recommended to home buyers.
Fanny · 21 October 2024
★★★★★ 5/5
TrustpilotDear Sir
Dear Sir, Amazing development from Berkley group at Royal Warwick Square, one of the best developments by central London, I have experienced good quality service throughout purchasing 52 Sherrin House.I have recommended Berkley group development at Royal Warwick Square to my contacts, also at the moment establishing a private lending firm for property investment with Berkley group. Thank you very much and kind regards,52 Sherrin House, Samiq Nuriyev
Samiq · 17 January 2022
★★★★★ 5/5
TrustpilotFirst home purchase
From placing a deposit to completion, it was just over a month. I was kept updated throughout the process, and every question I had was answered promptly and in full.
KF · 1 April 2026
★★★★★ 5/5
TrustpilotDelivery beyond expectations.
The professionalism and curtesy placing us as the customer first. Berkeley has surpassed its initial targets in delivering a development that Southall can be proud of. After the pains of removing the gas works and parking lots, Berkeley has created a wonderful community friendly environment. It has set a new standard for future development for the rest of Southall to follow. It’s a pleasure to take visitors as the destination that we can be proud of. Everyone associated with Berkeley and the development go the extra mile with a smile. 😊 For me Berkeley have genuinely excelled in every aspect. As a former Southallian, I would recommend to any investor or someone looking to return to Southall , that now there is such a desirable place at The Green Quarter.Looking forward to the next phases of development with eager anticipation.
Harsev · 1 October 2024
★★★★★ 3/5
Trustpilotcustomer care - disappointing
Positives:I think their sales and marketing team is excellent. Quality is generally reasonable tooNegatives:Unfortunately my experience with their customer care is hit-and-miss. I had one good experience where they answered my question quickly but another when I was asking about striker plate for my door which they completely ignored me. This is quite unfortunate given any goodwill built disappears the moment issues happens
Chris · 12 August 2022
★★★★★ 5/5
TrustpilotMy Journey with Berkeley Homes
My Journey to Brompton Gardens was not an easy one. With the help and encouragement of the sales team particularly Nicola John I eventually got over the winning post. I am so pleased with my new home it has the luxury feel, close to local amenities and the lovely gardens that I look over I can’t wait for the summer months to sit out on the terrace and take in the vista.
Kim · 4 March 2021
★★★★★ 5/5
TrustpilotPhenomenal
Phenomenal. From day one the guys at Highwood have delivered World Class Service. An enormous thank you to Emma and team through the sales process, answering the myriad of questions we had with patience and understanding. After Care from Holly doesn't come better either, again showing that this Company has people that actually care. The build quality is exceptional too. Can't speak highly enough of Berkeley
Matt · 3 December 2021
★★★★★ 1/5
TrustpilotRevolting organisation -Worcester Park Fire
Revolting organisation, my children lost their first home and everything they ever owned due to a fire in Worcester Park. There were no fire stops or cavity barriers leaving my children in a powerless situation, homeless and lucky to be alive. Yet this company refuse to support the trauma needs caused by their experiences. Do not make the same mistakes and purchase a home from these people.
Angela · 2 October 2021
★★★★★ 5/5
TrustpilotProfessionalism
So good in leading/explaining to us through all issues that a new home buyer needs or may not know patiently and professionally. Special thanks to Martina Bird, so good before, during and after our stay in UK in early Feb.
Elden · 8 March 2024
★★★★★ 5/5
TrustpilotProfessional employers
Professional employers. Very polite and patient when deeling with clienta
Don · 24 July 2026
★★★★★ 5/5
TrustpilotGood experience
Overall, I have had a very good experience with Berkeley Homes, from the sales ladies to the site team. I love my home and friends and family who have visited have been extremely impressed. There were a few snags that needed to be rectified, but they were all dealt with promptly and efficiently. The aftercare has been exceptional, nothing has been too much trouble.
Disappointed · 15 December 2021
★★★★★ 1/5
GoogleBought a dream, living a nightmare!
Excellent pre-sales but once things started to go wrong they blamed the contractors and never saw anything through to the end. As a result, I now have a cracked worktop which they won’t fix, yellow residue all through my bathroom, am on my third floor, have door handles which don’t match and windows which don’t close.
Additionally, the garage door breaks down every couple of months and their design means my windows can’t be cleaned.
The most disappointing aspect of all of it is how dismissive they are of problems and their lack of accountability - so much so that Andy, their Head of Customer Services didn’t reply when I told them I’d share my experience publicly when I gave them the opportunity to address this privately.
Would not recommend and would advise to avoid
Gavin · 18 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
