Trusted Agent profile · Winchester
★★★★★
493 reviews across 2 platforms
Knights Quarter, Romsey Road, Winchester, SO22 5TB
Berkeley Homes Southern Ltd's office in Winchester, at Knights Quarter, is rated 3.8 out of 5 across 493 reviews on two platforms, including 6 Google reviews rated 3.7.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a very good experience with the purchase of a new build flat at Berkeley Homes Lombard Square Plumstead Development at their
I had a very good experience with the Customer Service Team, especially with Linda Sesay, for the completion on a new flat Plumstead Lombard Square Berkeley Homes development. It was a stress free process where I was kept informed with all the steps in a year long period from when I booked the flat & the completion.
5/5
TrustpilotDevelopment is really nice and well…
Development is really nice and well thought out. Build quality has been very impressive. Very happy with our purchase.
5/5
TrustpilotGreat customer service
Great customer service, especially Customer Service Manager, Agnes. Great quality of the apartment.
5/5
TrustpilotCustomer service, high quality development and community space
Recently purchased a new home from Berkeley Homes like any home purchase there are always bumps along the way but the overall experience was very positive. The property is finished to a very high standard, the care and attention to detail, beautifully designed outside spaces added to the customer experience was outstanding. I would highly recommend them for excellent finish, stylish builds and with a community feel
4/5
TrustpilotAlthough there was a delay in completion, overall experience is good
Although there was a delay in the completion due to COVID, I am satisfied with the service provided by the Sales Team, especially John, who constantly updated me about the construction status. As an overseas buyer, I was guided through the procedures smoothly, and the handover was seamless. Additionally, I am particularly pleased with the design of the houses and the environment of the area. Finally, I would like to thank Rob for his follow up on the issues after the completion.
5/5
TrustpilotGeneral comment…
New experience for me that personal account was given that I can be informed about the construction progress. John is also great that he is a responsible relationship manager. He kept me update on some important issues like payment date and the arrangement.However, I would suggest that Berkeley should introduce what the purposes of my personal account to enhance my experience. Besides, as I am an overseas buyer that I may not know the detailed procedures to buy a property in UK. It would be add-value if a video is made and let overseas buyer to watch.By the way, the HK side agent, FMI Investment cannot discharge it's duty. I don't know what the relationship of FMI with Berkeley. For me, FMI seems to be invisible for the whole process except the dates of signing.
4/5
TrustpilotGreat Experience at St. James with Minor Concierge Issues
I love how effective St. James has been in dealing with the issues I had regarding my apartment. The staff have been incredibly helpful and responsive, and the overall design and layout of the building are really nice. However, I think there could be some improvements in the concierge service. The trolleys aren't always working properly, and in a few instances, the staff were not very polite. Despite this, some staff members have been very helpful. The people there are also nice, making the overall experience positive with a friendly community and great amenities. So I’m giving a solid 4 star!
3/5
TrustpilotFriendly Berkeley team : Aggressive Estate management
The Berkeley team is really friendly but it's estate management team is rude, arrogant and borderline bullying. They have their own interpretation of the lease clauses and threaten to send penalty and charges for things they don't even discuss. Their tone of emails is aggressive and intimidating just like their staff. While Berkeley build great houses their estate partners are a let down.
1/5
TrustpilotBerkeley home has the worst after sales…
Berkeley home has the worst after sales service. I bought an apartment at Carrara Tower, 250 city Road, London. There is a water leak in the ceiling of the apartment. It has been almost 2 years that they have not resolved my complaint . They are giving excuses one after another every month. I even reported the matter to NHBC but even they do not enforce any action against them . The water pours down at the time of heavy rain and is dangerous for the occupants and the apartment itself. Its been 2 years and their excuses are that the repair depends upon weather. A worst company to deal with. Will never recommend anyone to buy from Berkeley group
5/5
TrustpilotFirst-class customer service and support
The Customer Relations team led by Mark Searson in East London has been a fantastic support to me. I purchased the property from Mark when he worked at the sales department. Many years after he still picks up pieces of memory. The conversations are always honest and customer-centric. He always cares to solve the problem and wherever not applicable, he always let customers know why and what he could do to help. This is heart-warming in a tech-driven world where machine auto-replies take a role. The interactions with Mark and his team have been always positive, responsive, and helpful. Many thanks to Hazel Whiles who takes care of my queries effectively and thanks very much to Ruby Frampton from R&R who responded quickly to supply the building insurance materials. I really appreciate that there is always a human touch in the services provided, not only a ‘job’ to complete. I won’t forget to say thank you to Bill Cumes who managed the property for R&R who offered me empathy and tried his best to help. Thanks a lot to you all.
1/5
TrustpilotAvoid their buildings & terrible service
Updated 16.03.2024 - Still not fixed though they have now plan in place but it's been 12 months with broken glass. The worst Experience I have had I still can't believe I was asked to remove 1 star review. Updated 17.01.2024 It comes to light that by the Lease Document Berkeley as Landlord is responsible for repairs of the windows and replacement.They were aware of my case from last year and have done absolutely nothing. Whilst everyone is looking at whom to blame is great to witness this in Legal Documents such as Lease and wonder what the Head of Estate who works on site is doing day to day. Also, the Fancy Door Entry System Wifi is cut again for 3 months and not working. So buy into their "future home" that is not working. Updated 04.11.2023So I did change review as per below from 1 to 5 as they insisted on this whilst promising to fix things however nothing is done and it’s New Year already. So here I will share how they try to cheat trustpilot system by asking directly for changes of review and yet not doing anything. So I have issues with their building (how they build) & their managing agent Greenquarter - one of largest regeneration projects has building defect of internal structures missed and people has to be temporarily rehoused as well as future repairs have no plan in place so you will be left with hefty price to pay for external redecorations. They also allowed managing agent to increase service charge for managing fee whilst service is appalling. Service charge is signed off by landlord The Berkeley Group. No idea who is the Building insurance as have no details and when got email no one is getting back - great spend of 125k in 2022 on annual insurance provided by the landlord that you can’t use. Updated 15.11.2023They sent me agent to check and promised to remedy situation if I remove 1 star review.
1/5
TrustpilotKnife crimes on property with no intervention
I’m disappointed with the growing lack of security at Woodberry Down. Crime has noticeably increased, with incidents like phone snatching, trespassing into buildings, and even knife-related events making residents feel unsafe. My husband was mugged at knifepoint, an elderly man was murdered on the property, and the same group of kids from the nearby estate continue to commit crimes on property with no intervention from Berkeley homes. Security presence is minimal and access points aren’t well monitored. For a development sold as premium, this is unacceptable. I hope Berkeley Group addresses these issues urgently, but right now I cannot recommend living here.
4/5
TrustpilotTenant review
Please note - I am reviewing this developer as a tenant, not as a leasholder or freeholder.I was the first tenant in the flat since the completion and the quality of finish is quite good here. There are a few issues with paint drips on the floor and snagging scratches, but everything else is good.Concierge team is amazing, premises are kept clean and when the toilet flusher broke, it was fixed quite quickly.Soundproofing is great (except the door into the corridor)
5/5
TrustpilotVery satisfying experience in buying…
Very satisfying experience in buying our flat from St Williams in Fulham - Kings Road’s Park. The flat was completed slightly off schedule but it was delivered exactly as it was described: beautiful, well finished and super clean. Not only the flat but also the buildings, communal areas, sport facilities and gardens: everything was stunningly true to the brochure. Shaan in Customer Services was extremely diligent and helpful in communicating with us for questions and viewings. We would recommend the buying experience as a 100% yes!
5/5
TrustpilotHigh-quality Building
I am extremely pleased with the high-quality building delivered by Berkeley Homes. Their commitment to excellence is evident in every detail of the construction.A special thanks to Sarah Stuchbery for her exceptional assistance and support throughout the journey. Her responsiveness and knowledge have been invaluable. She has truly made the process seamless.Bella Yang was incredibly helpful and friendly during the home demonstration. She took the time to show me around the facilities, answered all my questions, and provided useful tips for managing the property. Her approachability and expertise greatly enhanced my experience.Lastly, I appreciate Laura Andrew for diligently following up on the remedial work in progress. Her regular updates on the status of the work and the expected completion date have kept me well-informed and at ease.
5/5
TrustpilotGood quality & good service of Berkeley
Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.
5/5
TrustpilotGood quality & good service of Berkeley
Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.
4/5
TrustpilotGreen Park Village - New Home Experience
Green Park Village is a nice and good place to living in. The Customer Service team is great and provides good service to me before and after completion. Sarah and Rob were professional and supportive when I had questions. However, not to mention the 4-month delay in completion, our house had more issues than we have expected, for instance floor leveling, creaking stairs, and other cosmetic defects. Maybe Berkeley can further improve the work quality in future. Although Berkeley had been quite helpful to fix some of issues, the snags are still not completely cleared as of now nine weeks from completion. This may be due to inadequate staffing. Nick, a very good and quality staff, seems to be the only one fixing snags for the whole development. All in all, I hope the developer can resolve all snags within 3 months from completion.
2/5
TrustpilotLow Quality Construction Material
I have moved in my property, developed by Berkeley Group subsidiary St Edward, for more than a year now. Progress in clearing up the snag list has been painfully slow. New defects pop up from time to time and the obvious reason for the delay is inadequate staff to carry out the defects rectification work, while new residents are moving in at a steady rate. There was a leakage of the heating pipes in the last cold season which I had to report directly to their Quality Manager to acquire their attention and immediate action as the customer services has no particular feeling to a leaking pipe and the increasing damage it causes every day. Recently, the bathroom stainless steel faucets which were unbranded, has started to tarnish within one year. After reporting the problem, nobody come for an inspection, and the developer alleged that corrosive material had been used on the SS surfaces. This upsets my common sense as we only used common household bathroom cleaners, and corrosive chemicals is particularly difficult to procure in UK. Makes me believe that Berkeley Group has used cost-cutting substandard materials in their construction work. They will get away if no problem occurs in the first 2 years warranty period and the longer term is the customers’ problem. I originally thought that buying a more expensive property will guaranty better quality. Now I am not at all convinced that I had made the right choice in this purchase.
1/5
TrustpilotThe flats are rubbish
The flats are massively overpriced for what they offer. The service charges are unreasonable and feel like a complete rip‑off. No one wants to pay premium prices for substandard living and endless extra fees.
1/5
Trustpilot“ A tale of two cities” Berkeley Westminster/ Lambeth
“ A tale of two cities” I lived in Westminster through “Dolphin intermediate housing in a 60+ apartments where some were affordable housing with the same super quality fitting. (I agree equal chances) in a brand new building where I stayed I a quality built which was cleverly designed with huge space and lots of quality workmanship & materials .. hats off to Berkeley & Dolphin who treated people equally from application to end of 7 year lease. We have now purchased a two bedroom property in Lambeth so excited at the time but sadly home it maybe one day for us in the experience of buying to today (Easter 2023) with Berkley home through Peabodys has been an experience you do not want. We would persuade anyone (but we are all different so their choice & I hope a good one ) to avoid Peabody shared ownership (this is my experience only) now merged with “Catalyst”.I’m not sure it’s the merger or change in how people are treated/customer service (I admit gladly we have the most amazing concierge service I have met ….. it we found out they are temporary !) *The quality fittings & design are badly designed & poor. *Catalyst/ Peabody, the whole selling process (longer for various reason & ill-health was appalling & threatening. *After being forced to move in ( 2 x rents mortgages payable when agreed as they said “ to help me”. As their deadlines looked so did the way they used threatening tactics and as mentioned it was a longer process & whatever hea* I moved in & that’s when you find out the quality, snagging, everything was none-urgent issues. * sound proofing between the bedroom next to the kitchen/lounge due to no door or section is opening (no privacy either) but you cannot knock a nail or change as that voids your warranty in the first 24 months. * there are two white cheap light fittings just dangling (not LED spots) in both bedrooms. * None of the doors for & poorly finished (unlike previous Berkeley that had contemporary inner doors) no doors fit or close properly. * just yesterday the shower (wall system not not water system ) broken. * again yesterday the toilet either barley flushes or does not. * only one bedroom has fitted wardrobes .. er why…. Even though it’s the larger of the two bedrooms. * the bathroom cabinets has half a door on the smaller side & the only way you can change height of glass shelves is to dismantle the door … & why have one door anyway with dated holders that hold the mirror in place which are known for going rusty. * No under or upper LED’S around bathroom cabinets. * The built-in wardrobes in the one of the bedroom, the middle securing screws (with few cloths hanging ) have come completely out. * a common resident issue is the thermostat (which should be “smart” & entry phone are the most confusing the entry thermostat is at waist level! Why ? (While the fridge top shelf is too high to reach .. go figure. * I was told & informed in front of numerous first time viewers that we had air conditioning & this would be the only block up “ever” get it.it’s an air flow system. * the bedroom with no built in wardrobes does not have a TV inlet/out let plus no USB plugs which the other bedroom has lots on either side of the bed, while the poker on has sockets but sold & marketed as a two bedroom apartment.. why the minor cost to install such things not included. * maybe this is normal or a Peabody thing that Berkeley designers were told to cut cost………* No Berkeley project site manager has even contacted us, the last place they were there on site for 12 months checking & rectifying until it was problem free & Berkley along with Dolphin living were exceptional on every level. * there was room to extend the kitchen by one short or long unit, instead they left a blank space … for what . We already have built-in appliances. * THE GOOD THINGS: as there are : the concierge team are too, the views with a hope of no high rise is wonderful, the top floor garden is professionally & well designed, stil not finished so a hope for water & a meadow like area would be forward thinking, the entrance is week furnished & welcoming, if they take away all concierge then it will lose its welcome & safe spot as the small entrance is on the main road (you don’t want it to turn into a poor man’s entrance (now banned) like companies have exploited. ** the main sadness is the quality of the finish & the poor design thought , for a place that cost a lot of money Berkeley & Dolphin offered a first class experience from reserving to leaving what was a “Home”.* why did I buy this place, I believed in the Berkeley product and the way Peabody used to care & I have been waiting for this development for many years from planning to completion.., Would I buy, who owns the failures lay as I still cant contacts to escalate the more important issues.Maybe the next “Zone” at Oval will be a good one for you.
5/5
TrustpilotUpdated from one star to five star due to the helpful professional nature of Tim
Updating my review as I had originally written a one star review but it turned out to be a case of mistaken identity. Tim reached out from Berkeley, was very friendly, professional and looked into manners further for me so that he could get this resolved. I liked how he was very quick to try and resolve my issues. Thank you Tim :)
5/5
TrustpilotChoosing Berkeley is an endorsement a pleasant journey to buy property in UK
Confirmed Berkeley is a very experienced developer, the property is good with central location, building at a high quality and considerate design. Sales team is also very considerate, and Sarah keeps updating me with the construction progress, status photos and prepared answering all my questions in detail and clear manner. The handover process last Monday was also very pleasant. The team showed me more than my expectation. I feel so grateful to choose Berkeley for my first property purchase in UK.
1/5
TrustpilotThe product design is terrible and totally UN-friendly
The product design is terrible and lack of user mind, the marketing is bragging and the customer service is trying. This is the whole brand and company achieving right now. The opposite way of “designed for life”
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