Trusted Agent profile
★★★★★
1,533 reviews across 2 platforms
54 Castle Street, Salisbury, SP1 3TS, Wiltshire SP1 3TS
Hamptons's Wiltshire office at 54 Castle Street is rated 4.3 out of 5 across 1,533 reviews on two platforms, including 114 Google reviews rated 4.9. The 1,419 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen. Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year. We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition. Thank you again for your feedback and for choosing Hamptons.
5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance. We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections. Your feedback is greatly appreciated
5/5
TrustpilotHamptons Canary Wharf office team
Hamptons Canary Wharf office have let and managed my property for the last few years and have never let me down. Laura and her team are hard working and always on hand with professional advice and assistance. My property manager, Charlie has been brilliant, always proactive and understanding and finding the best solution for myself and my tenants.
5/5
GoogleI recently had the pleasure of dealing with Hamptons Salisbury and was extremely happy with my experience. Charlie and Jenny gave me a warm welcome, and their professional demeanour made me feel at ease. Charlie and Jenny were extremely patient and knowledgeable. They provided insightful advice regarding the properties that would have met my needs. Their customer service was excellent. Together, they represent a highly professional team with a high level of expertise. Their work ethic and personalised attention are thoroughly impressive.
Thank you for taking the time to leave us a review Hesham. We are so pleased to know that the team provided you with a high level of service!
5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
5/5
GoogleWhat a great team especially Charlie and Jenny. Very professional service with a smile. A pleasure from start to finish.
Thank you for the kind words! We're so happy to hear that Charlie and Jenny provided you with professional and friendly service. It was a pleasure serving you from start to finish. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently received the keys to my first property and I honestly couldn’t have asked for a better experience. Charlie and Jenny at Hamptons have been fantastic from start to finish. The whole process was smooth, well organised, and stress free, and they were always on hand to answer any questions I had along the way. Their professionalism, communication, and support really stood out. I would highly recommend Hamptons to both landlords and tenants. Thank you again, Charlie and Jenny!
Thank you for choosing Hamptons for your first property experience and for sharing your positive feedback. We are thrilled to hear that Charlie and Jenny provided you with a smooth, stress-free and professional service. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotScam company they tried to scam me out…
Scam company they tried to scam me out of £250 for a deposit their staff member Gytis Petkauskas is very unprofessional and rude was harassing me to make a payment to their company then when payment was done tried to trick me to make a payment to a different company and not return my payment be very careful of these guys dodgy as hell he was quick to take my money but somehow doesn’t know how to use his phone when it comes to retuning my payment SCUM
4/5
TrustpilotPatryk has been helpful and efficient…
Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term management, but would welcome him being given the chance to prove himself in the longer term role.
5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.
5/5
TrustpilotPatryk Lehmann has been a fantastic…
Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.
3/5
GoogleWe recently rented a home and went through Hamptons and the process was wonderful. It starts with Charlie Dune who made it all happen. We had reached out to Hamptons about what we were seeking and Charlie reached out to us before the most perfect property even got listed. We toured it and immediately knew it was perfect for our family. This was also our first experience renting in the UK so it was a rather unfamiliar process, Charlie helped us tremendously through it all. We're now moved in and loving our home and very happy with our experience with Hamptons and specifically with Charlie. Edit: After many months in our home I feel obliged to lower the rating to three stars. We had an issue come up and the contractor sent out to do the work did a poor job. It looked bad and then it failed again within two weeks. We reported this and finding a new contractor to come out has now taken more than a month despite repeated asks. Finally after six weeks or so two contractors came out and we were excited to get the issue fixed and we found out they were just doing a quote... For what is a minor job. A week on from that quote, crickets. So nearly two full months with an issue and bo meaningful progress.
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleCharlie Dunne made the process of renting a house through Hamptons a pleasurable experience, and I could not rate her and the team highly enough
"Thank you so much for your kind words! We are thrilled to hear that you had a positive experience renting a house through Hamptons and that Charlie Dunne and our team made it enjoyable. Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleUsed Hamptons to sell my Father's house. They were really professional. The initial team of Lucy,Chris and Jaime were well organised and made the initial viewings really easy. They were always very polite. Once an offer had been received I …
Thank you for choosing Hamptons to sell your father's house! We pride ourselves on professionalism and Tania is a true asset. We're thrilled we could make your selling process easy and fast. Thank you for the review! #Hamptons … More
5/5
TrustpilotA Positive Experience as a Tenant
For many years I continue to have a positive experience with Hamptons. My property manager (Danish Ashraf) has always been responsive, professional, and helpful, particularly when recently dealing with a leak and arranging the replacement of a boiler and shower. Communication has been excellent throughout, and I would happily recommend their property management services.
Thank you for your kind review. We are delighted that you had a positive experience with us and appreciate you taking the time to share your feedback. It is always rewarding to hear when our team's efforts have made a difference and delivered the level of service we strive to provide. Your comments are greatly appreciated and will be shared with the team. Thank you again for your valued feedback.
5/5
GoogleI’m here to thank Charlie for all of her help in finding us a lovely home in Dorset. It was a bit complicated as we were looking for a rental here while living in the US. She helped us navigate everything in a timely, professional and friendly manner and we are so grateful. Thank you, Charlie!
Thank you for the great feedback Valynne. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Salisbury was exceptional. The team will be pleased to read your review!
5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
5/5
GoogleHad the pleasure of dealing with Hamptons , Salisbury over the last few years and can not rate them highly enough. From agriculture field sales through to the sale of my own house, and on recommendation other members of the extended family. They have been efficient, pleasurable and very accurate with valuations. Best of all just nice people to deal with.
Thank you for your kind words! We are so happy to hear about your positive experiences dealing with us. It's been a pleasure working with you and your family, and we look forward to continue providing efficient and accurate services. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHamptons handled my rental property for more than four years and it was a successful period, despite a somewhat tricky tenant. Jenny Glover was always calm and resourceful and Samantha Hunt handled the termination and eventual return of the deposit with ease and professionalism. Should I decided to rent another property, the Hamptons team would be my first choice.
Thank you for taking the time to leave us a review Penelope. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleHaving lived abroad for many years, I had never before bought a house in England, where I was born. From my viewing of the property to receiving the keys, Hamptons in Salisbury were friendly, efficient and helpful. And very reassuring when I wasn't sure of English procedures. The whole process was pleasant.
Thank you for your review Fleur. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
4/5
GoogleWas looking to sell my current house and buy next one through Hamptons. Initial set-up, listing and photos were all excellent, including a sensible approach to setting the price. Then Tania took over and provided first-class support to help shepherd the sale through, despite some delays and tension caused with the house we wanted to buy. On that side it was more complicated, with planning permission issues that caused delay and eventually led to our withdrawal. The delay was mainly caused because we got messed around by a planning consultant recommended by Hamptons. Obviously that's not directly their fault, but it did lead to a slightly off-note when we got a little pressure from 'both sides of the chain' to get on with exchange. That's the reason for 4, not 5 stars, but overall I would recommend Hamptons as a very good operator.
Thank you so much for your positive review! We are thrilled to hear that you had a great experience working with us on selling your current home and finding your next one. We apologize for any delays or tension you experienced, and appreciate your understanding and recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotSold a house through Hamptons…
Sold a house through Hamptons Salisbury.Extremely poor customer service & experience. Manager was arrogant & the team we dealt with had no integrity about information they advised us . Didn’t tell us that our buyers didn’t have a mortgage even though they’d said they were able to proceed We told them we only wanted cash buyers .. We wanted a quick sale but it dragged on for months . They made excuses & never admitted their wrong doing . Would never use them again .
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Wiltshire office has 1,533 reviews across two platforms: 114 on Google, 1,419 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hamptons Salisbury Sales is rated 4.3 out of 5 across all 1,533 reviews, and 4.9 out of 5 on Google from 114 reviews, checked 9 October 2026.
Hamptons Salisbury Sales, 54 Castle Street, Salisbury, SP1 3TS, Wiltshire SP1 3TS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.