Chase Buchanan Melksham reviews

★★★★★ 5/5

Trustpilot

Professional, Responsive, and Truly Helpful

The support I received from the agent was outstanding throughout the entire process. They were incredibly responsive, timely, and helpful, even during weekends and late at night. They consistently provided clear and practical advice, including on more complex and detailed matters, which made the whole experience much smoother and less stressful. I truly appreciated their professionalism, dedication, and willingness to go above and beyond to help.

T.I · 14 September 2026

★★★★★ 5/5

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I have dealt with Kris few times over…

I have dealt with Kris few times over the years and this is my first successful purchase through Chase.

Rose · 24 August 2026

★★★★★ 5/5

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Eve has been excellent

Eve has been excellent, great communication and addresses any issues with our property very well.

Caroline · 16 September 2026

★★★★★ 5/5

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Iara is an exceptional agent, highly…

Iara is an exceptional agent, highly knowledgeable, professional, and answered all of the questions we had.

Omokehinde · 14 September 2026

★★★★★ 5/5

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A very happy client!

I’m very delighted Sophie-Jayne Ives is looking after my portfolio with Chase Buchanan.

Andy · 15 September 2026

★★★★★ 5/5

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I had the pleasure of working with…

I had the pleasure of working with Alicia while searching for a property, and I couldn't be more impressed with her excellent service. From the very beginning, Alicia demonstrated a deep understanding of our needs and preferences, offering insightful advice and a variety of options that perfectly matched what we were looking for. She was incredibly responsive, always keeping us informed throughout the entire process, and made sure we never felt rushed or overwhelmed. Her professionalism, attention to detail, and dedication were evident at every step. Thanks to Alicia, we were able to find the perfect home with ease and confidence. I highly recommend her to anyone looking for a seamless and stress-free property search experience!

Domakonda · 10 January 2025

★★★★★ 5/5

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Chase Buchanan saved the day!!!!

I was having a bad experience with another estate agent and approached Chase Buchanan to sell my property. Immediately, I had many viewings and soon after the offers came too. I dealt with an agent called Adele Basma, who was always available to take my calls and answer my emails. I feel Chase Buchanan has sales expertise and knowledgeable staff who go the extra mile. I would strongly recommend them if you're selling or buying a property, and especially Adele Basma, she was a super star and worked incredibly hard, on my behalf.

Maggie · 5 January 2025

★★★★★ 5/5

Trustpilot

Rental negotiations.

Ms Alicia Witts was very prompt and helpful interacting between myself and a tenant regarding a lease renewal and rent review. A very good experience for my early contacts with Chase Buchanan, formerly an R.Whitley

Roy · 10 April 2026

★★★★★ 5/5

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A company with compassion

Compassion plays a very important part in every organisation. We have recently been through a difficult time with a family bereavement and the inevitable extra expenses it brings. Both our landlords and CHASE BUCHANAN have been enormously supportive in seeing us through six difficult months. Communication and honesty are at the heart of this and we are more than grateful for the patience and understanding we have been shown.

Mark · 20 July 2026

★★★★★ 5/5

Trustpilot

Great service

I very much recommend Audrey and the estate management team at Chase They have been great to work with, very responsive and helpful with any issues. The personable approach makes all the difference. Excellent service!

Antony · 10 April 2026

★★★★★ 5/5

Trustpilot

Bought my first house with Adeles support

As a first-time buyer, I was initially just browsing and considering renting due to my preference for a Shariah-compliant mortgage. Adele quickly connected me with a mortgage broker who helped me realize I could actually afford to buy a home. We went through two properties together, when the first one fell through, she guided me to another and helped me navigate the complexities of purchasing on a private road. Throughout the process, Adele kept me well-informed with excellent communication and a friendly yet professional approach. Her expertise and dedication made the experience far less daunting. Highly recommend!

Sharaz · 6 December 2024

★★★★★ 5/5

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Great local Esate Agent and property management company.

I’ve been using Chase Buchanan to Manage two properties for me for the last year and I’ve been very pleased with the services. I had been self managing my properties for the last ten years but after a horrible and stressful experience with a tenant who stopped paying their rent and with all the new legislation it has been such a relief to turn over the management to a dedicated team with all the right experience and qualifications. Although additional fees have been offset by Chase getting a good rental income on both properties and the money spent has been well worth it for peace of mind.

Julia · 15 April 2026

★★★★★ 5/5

Trustpilot

A good working relationship

A good working relationship between tenants and owners is based on a professional and proactive service. From the outset of our tenancy at Regatta House in Teddington, Audrey Sawyer, who acts as our property manager at Chase Buchanan, has not only provided my wife Nicole and I with a top service but has always taken immediate action on the smallest detail. She has shown a professional attitude that only comes with years of experience, making life as a tenant run smoothly. Clive

Clive · 9 April 2026

★★★★★ 5/5

Trustpilot

Very friendly and happy to help anytime

I would like to take this opportunity to thank Claudia DeAbreu so much for all her help and support during my search for a property to rent in Twickenham area.I know this time of year could be very challenging as well as tricky....Search has been quiet stressful trying to find the right property that you wanted to call home after a long day at work.And Claudia has helped a lot on making sure that I was kept alert and up to date with all the coming property for me to view and choose from.Thanks ever so much Claudia and much appreciated.Keep up the great work. Well done

Majdi · 19 November 2024

★★★★★ 5/5

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A change of agent

I live abroad and relied on an excellent letting agent to let my UK property. They were recently acquired by Chase Buchanan and I worried that the quality of service might be affected. However my ascribed agent Chloe Knoll has proved to be every bit as efficient and helpful as my previous property manager. A result.

Winnie · 14 September 2026

★★★★★ 5/5

Trustpilot

Proactive, practical and good humoured advice

Kim was very proactive in ensuring this sale maintained momentum, and that we were always kept up to date on its progress. Her practical advice, good humour and experience was invaluable throughout the sale process.

Kirstin · 27 February 2026

★★★★★ 5/5

Trustpilot

I purchased a property through Chase…

I purchased a property through Chase Buchanan. The agent was Adele Basma. Throughout the process, Adele was honest, responsive and professional. It was a pleasure to deal with her and Chase Buchanan, especially since i had just been through a bad experience with a different agency, like many others (begins with D ;( ). I would recommend Adele and Chase Buchanan whole heartedly and I will add that I would have no hesitations in using them to sell the property should that situation arise. a big thank you to Adele and team for everything.

Conor · 10 October 2024

★★★★★ 5/5

Trustpilot

Lovely professional estate agents in Hampton Hill

Chase Buchanan handled the sale of my mum's cottage in Hampton Hill over the summer. I’d moved out of the area years ago, so had no local market knowledge, hadn’t sold a house in years, so didn’t really know how to start! Anna Masters filled in all those gaps by providing valuable market insight, helping me weigh up the pros and cons of selling v renting it out and gave tips on the right time and way to market it. I was never made to feel like I was taking up too much of her time. Another bonus of using Chase Buchanan was their lettings side were able to put me in touch with handypersons who did a couple of small jobs on the house prior to marketing it, at much more reasonable rates than I'd managed to find independently.From there, Adele Basma arranged viewings and handled the sale. It's quite a unique property with communal access around the garden, which wouldn't be suitable for everyone, but I had an offer within two to three weeks. Throughout the whole process, Adele was absolutely great. Proactive, knowledgeable, very responsive and great at providing a reassuring feeling everything would be okay. She was a great conduit between the two sets of solicitors ensuring everyone was kept up to date throughout.Sometimes estate agents have a bit of a bad rep but I felt like I was working with genuinely lovely people who had both mine and the buyer’s best interests at heart. They clearly know and understand the local area and I wouldn’t hesitate to recommend them. Selling can be a stressful time and they really did a great job of making it as pain free as possible.

M · 4 October 2024

★★★★★ 5/5

Trustpilot

Alicia Witts was really helpful

Alicia Witts was really helpful, professional, and quick to respond throughout the process. She made everything smooth and stress-free. Great service from Chase Buchanan!

Rahul · 15 May 2026

★★★★★ 5/5

Trustpilot

Chase Buchanan: A Stellar Experience

I recently had the pleasure of working with Chase Buchanan to sell my property, and I couldn't be more impressed. From the very beginning, their team was professional, knowledgeable, and incredibly helpful.The initial property appraisal by Karen was spot-on, providing a realistic valuation that accurately reflected the current market conditions. Their marketing efforts were top-notch, attracting a high volume of interest and generating multiple offers quickly.The viewing process was smooth and efficient, with Chase Buchanan's agents (John especially) expertly guiding potential buyers through the property and answering all their questions. Their negotiation skills were exceptional, securing a fantastic offer that exceeded our expectations.Thanks to Chase Buchanan's dedication and expertise, my property sold in record time. I would highly recommend their services to anyone looking to buy or sell a home.

Marc · 17 September 2024

★★★★★ 5/5

Trustpilot

M experience as a Landlord from 2017 to present datedate

During the 7years that I have been a landlord I have employed Whitton and Lang and now Chase Buchanan in Exeter as agents to manage my flat. During that time they have always been extremely efficient and supportive in all apects of management. In particular Lianna Pitsakis has co ordinated and liased and managed several projects with my flat which has been extremely satisfactory and has always been extremely good with communication. I have been very appreciative of their constant support/.

Richard · 17 September 2024

★★★★★ 5/5

Trustpilot

Would use again

We used Chase Buchanan to sell our flat in East Twickenham and would choose them again. We commenced their services in April, had an offer by June, and completed in September. We chose CB over several well-known competitors and are happy we made the right choice. I found dealing them to be relaxed and far less pushy than some competitors (and a more reasonable commission to boot).Alessandro took over our listing in late April and worked hard and ultimately found some committed buyers who were great to deal with, leading to a smooth sale. I would very be happy to work with him/Chase Buchanan again! Thanks Alessandro!

Josh · 9 September 2024

★★★★★ 1/5

Trustpilot

Horrible experience - Lot of miscommunication

Had a horrible experience with chase buchanan property management team. The staff behaviour was good during check in and throughout the stay of 2 years at the property. But things changed as soon as we asked them to serve the notice. There was a lot of miscommunications from the agent involved which resulted us paying extra month’s rent and bills. There were multiple occasions when the agent has reneged on the initial agreements.From my experience I can say they don’t act professionally when you are leaving and are more concerned in looking for a replacement tenant.

Deepak · 6 August 2024

★★★★★ 5/5

Trustpilot

I would highly recommend Anna and Kris…

I would highly recommend Anna and Kris at Chase Buchanan Hampton Hill, they are honest and professional and went to great lengths to ensure the whole chain came together which was not easy in a tricky market.

Nicola · 18 December 2025