Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleThey were fine. Sold our house quickly, but I suspect the area and type of house did most of the work to be honest. We didn't hear much after that, apart from looking in viewings for the buyers. They did forget to book one in, but did call to cancel it, so that was interesting.
We had also agreed a fee percentage at time of choosing them, we found that this had been increased by 0.5% by the time the final financials came through from our solicitors, left a really sour taste but we were so exhausted by the whole process we didn't take it further. They hadn't emailed or posted over a copy of the signed contract as asked anyway, so couldn't have easily checked if we were mistaken.
When asking a question about the house (we had purchased the house through them over 10 years earlier), we got a rather disappointing response after a couple of days of chasing fobbing us off to our solicitors as they hadn't fully read my question, only when challenged to read my question again did their tone change.
In short, they were fine, they did the job, but we would certainly not use them again, nor recommend them.
The agents representing the house we purchased were fantastic on the other hand, couldn't have done more and communication was excellent. They even gave us a goody bag when we collected the keys!
A · 16 April 2025
★★★★★ 5/5
TrustpilotOutstanding service!
This company was fantastic during our house sale, they were our vendors estate agents, but they did so much for us during the process. Mark was outstanding and went above and beyond, he helped us get our sale over the line. Reliable and very responsive. Could not fault, would highly recommend to everyone going forward, we will definitely be using this company if we ever decide to sell. Absolutely amazing service. 10/10!
Sarah · 3 January 2023
★★★★★ 5/5
TrustpilotNathan is a real asset to Charles Harding
Nathan is a breath of fresh air! A true professional with outstanding communication skills. Nathan consistently kept me informed and promptly addressed all my queries with thorough and thoughtful responses. He is a real asset to Charles Harding. Keep up the great work Nathan!
Taj · 3 October 2024
★★★★★ 5/5
TrustpilotChristy and the team in North Swindon…
Christy and the team in North Swindon have been excellent from start to finish of my flat sale, great communication and clear and concise. Christy had to chase both solicitors to get over the line and did so in a very professional way. Well done, to the Swindon North Branch Sophie, Jordan and Christy!
Matthew · 18 December 2023
★★★★★ 5/5
TrustpilotEfficient, quick and professional
I’ve been really impressed with how quickly and efficiently Charles Harding deal with any maintenance or tenant issues that we have in the house. Marie Baldwin is excellent, I always have a quick reply and any issues are dealt with quickly, efficiently and professionally.
Ella · 8 May 2024
★★★★★ 5/5
GoogleI highly recommend Charles Harding Gorse Hill branch. Absolutely amazing service from James, Lee and Dawn, especially James who handled the sale of my house and purchase of new one. He was a star from start to finish - friendly, easy to get hold of, professional, kind, and nothing was ever too much trouble. He went above and beyond !! and I'll be forever grateful !!
June · 25 August 2022
★★★★★ 1/5
TrustpilotSTAY AWAY STAY AWAY....BE CAREFUL...DO…
STAY AWAY STAY AWAY....BE CAREFUL...DO NOT WASTE YOUR TIME OR ENERGY ON THIS AGENT.... If I could give zero star I would. Charles Harding in Swindon are the worst and most unreliable, unreasonable, dubious and problematic agents I have ever used in my life. They are quick to collect huge rent money, however shine away from fixing harmful moulds properly. There where many issues in the property that took months to fix. The property was given in a bad condition, and I didn't realise this until after moving in, as many problems where covered up to make the property look decent enough to move in. They lack communication and respect for their tenants, always wanted the tenants to come out worse off. You can be a very good tenant, and they will still try and rip you off at any given opportunity. Make sure you have protection as a tenant, especially for your deposit before using this agent, because they are not considerate, or helpful. For them to take the actual cost and amount from your deposit to fix a repair at the end of your tenancy, they will request you pay them full deposit. Plus make sure your tenancy is for long term, and not short, so that you don't get kicked out after a year, with no consideration of what you spent moving in, or moving out, just because landlord wants to move back in. They told me whilst accepting the property it's definitely a long term rental, considering I'll be moving with kids. When you query their services, they will ignored you and cover up their mistakes. Please please after my experience just be careful. They work more to protect their landlords NOT their tenants, and do come across very biased.
Unanimous · 10 October 2024
★★★★★ 5/5
GoogleSecond time selling with the Charles Harding team at gorsehill and the service was second to none.Supportive all the way throughout .Thank you to James,Dawn Lee and the team for making a stressful event easier!
Diana · 14 April 2024
★★★★★ 5/5
GoogleRecently bought a house from Charles Harding, Mr.Lee, James n Dawn were all super helpful with their expertise.....and kept us updated about the purchase and were happy to answer any questions we had. I would totally recommend the team at Gorsehill branch of Charles Harding, Swindon
Vinny · 16 April 2023
★★★★★ 5/5
GoogleThe all the team at gorse hill are great..But James is the star from the first meet to the last one he understood are needs and wants and managed with professional attitude and with in a few weeks we had sold and bought with James as the agent to.. moved in with no Hassel ..and little stress .. great
Chris · 25 August 2021
★★★★★ 5/5
TrustpilotCharles Harding Estate Agents - great service
Right from the start of the sale of our house, the team at Charles Harding Estate Agents could not have been more efficient and helpful. Advertising and viewings went into immediate action after we signed up and within 24 hours our house was on RightMove. Viewings started immediately and after an offer was made, their conveyancing team helped in every way to ensure that matters we needed to deal with were facilitated for quick action. We cannot fault the Estate Agency Service we had and cannot recommend the Charles Harding Team members highly enough.
Jim · 12 December 2023
★★★★★ 5/5
TrustpilotHighly Recommended
We are very pleased with our experience with Charles Harding. We mostly spoke with Marie C who was always professional, informative and lovely. We feel very lucky to have purchased our dream home. We will always highly recommend Charles Harding. Thank you.
Michaela · 17 July 2025
★★★★★ 5/5
TrustpilotOne of the best estate agents out there!
My wife and I have bought house which was being sold by Charles Harding on behalf of their client. Even though we were the buyers, I felt that they were working closely with us and their clients to speed the sale through as fast as they could. With this in mind and us being the buyers, Charles Harding were always understanding, polite, professional and always ‘on it’ as I like to say, which was brilliant. I was so impressed and will definitely be considering them in the future and have already been singing their praises to people as in my view, one of the best estate agents out there. A big thank you, to the lady I dealt with and can take huge credit to my speech is Karen Brealey as she has been fantastic. Thank you!
Alex · 17 November 2023
★★★★★ 5/5
TrustpilotI would recommend Charles Harding Estate Agents
I was most impressed with the service provided by Charles Harding Estate Agents. Michael was very knowledgeable of the local market and Karen kept us informed at every stage and was always helpful and responsive when I had any questions.
Nic · 15 February 2023
★★★★★ 5/5
GoogleGreat work by the whole team at Gorse Hill for selling our old house and finding us a new home. Would highly recommend
Paul · 15 December 2025
★★★★★ 5/5
TrustpilotIt was a Nice experience 😌.A big Thanks…
It was a Nice experience 😌.A big Thanks to Charles Harding Team, Really you guys are Amazing, You guys are really very, Helpful, Supportive and good. Special thanks to Marie,Emma,Laura and all Maintenance Team.
Parveen · 26 May 2023
★★★★★ 1/5
TrustpilotSince February 2013 In gave my property…
Since February 2013 In gave my property on a fully Managed basis to the above branch. They were very good in the beginging, but afterwards they starting increasing their rates. If you are a Landlord be Careful and read the terms of contract, do what you want, not what they say. I had a bad experiance as a Landlord.Do not speak on the phone, always send an email and get an answer via email. Very bad experiance , can't trust this Estate Agent any more and suggest all Landlords not to approach this Agent anymore.
Arun · 21 June 2023
★★★★★ 1/5
TrustpilotPoor service
I contacted charles harding to have a valuation on my property with a view to having my property listed for sale. The guy came out and looked around for about 5 minutes then left. A month later and no email regarding my valuation.
Geoff · 25 March 2025
★★★★★ 5/5
TrustpilotHappy with the Charles Hardling
Rafael was very helpful. He was clear with the property details. Really appreciate his hard work during our property search
Rony · 16 November 2023
★★★★★ 1/5
TrustpilotThey are not trust worthy estate…
They are not trust worthy estate agents. Falls promise. Stay away from them.
Nagaletchumy · 17 December 2025
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Michael and his team were always available, professional and honest.
Rob · 29 January 2024
★★★★★ 5/5
TrustpilotFantastic estate agents
Fantastic estate agents , they managed our property we were renting and always had great service any issues we had were seen to with professionalism and time efficient when needing assistance with anything , communication was great and very helpful and accommodating I would recommend Charles harding and thier staff are friendly and there for any of your housing needs.
Mr · 12 April 2024
★★★★★ 5/5
TrustpilotPrompt
Chloe S has been incredibly helpful and answered our questions timely which has been helpful for us in choosing our next flat.
Drexanne · 15 September 2025
★★★★★ 1/5
TrustpilotA terrible company lacking all integrity
One of the worst estate agents we have ever has the displeasure of dealing with and I worked in property industry for years. Tenants take note, avoid this agent at all costs, or at least ensure you know your rights before entering into ANY agreements, as this agent will abuse them and attempt to reclaim any funds from yourselves anyway they can.
Rory · 8 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
