Trusted Agent profile · Wiltshire
★★★★★
125 reviews across 2 platforms
71 Cricklade Road, Swindon, Wiltshire, SN2 1AA
Charles Harding Estate Agents's office in Wiltshire, at 71 Cricklade Road, is rated 4.1 out of 5 across 125 reviews on two platforms, including 40 Google reviews rated 3.9.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
5/5
TrustpilotVictoria at Charles Harding Estate…
Victoria at Charles Harding Estate Agents was absolutely fantastic. She was professional, friendly, and nothing was too much trouble, Her communication and guidance made the whole process so much easier and less stressful than previous experiences. We really appreciated her support and dedication and would highly recommend Victoria and the team at Charles Harding.
5/5
GoogleWe recently purchased our new home through Charles Harding in Swindon at the Gorse Hill office, and we couldn't be more grateful for the excellent service we received throughout the entire process. From our first viewing to completion, the team was professional, responsive, and genuinely supportive. A special thanks to Millie Bills for her clear communication, local knowledge, and guidance every step of the way. Buying a home can be stressful, but Millie and the team at Charles Harding made it as smooth and straightforward as possible. We highly recommend them to anyone looking to buy or sell in the Swindon area. Thank you again for helping us find our perfect home
5/5
TrustpilotChristy at North Swindon was excellent…
Christy at North Swindon was excellent whilst selling my mum's flat. She was ensuring everything was moving along nicely even whilst we had problems with the management company.
5/5
GoogleCharles Harding have been great. We had never sold a house before so they helped us understand the process. We dealt with pretty much everyone in the branch but in particular James was our primary contact and he was really easy to talk to. In particular he was great on the initial visit to our house with our dog and toddler running about. We put a lot of pressure on the team to get things done fast and they helped us get to completion in under 9 weeks. Thanks to everyone involved!
1/5
TrustpilotDon’t rent from these people
Currently renting a house from Charles Harding and the shower has stopped working about 5 times now, this time round I was told I’d have a guy come out to fix it in 3 days, so I waited indoors all day for someone to come out and then nobody showed up so I then called them up and told them I need a shower so please can you get someone else out, was then very rude to me on the phone treated me like I’m an idiot. And still I’m yet to have a shower.. appalling do not rent any houses from these guys as they don’t help at all
4/5
TrustpilotShout out for Millie Bills of the Gorse…
Shout out for Millie Bills of the Gorse Hill branch. Very professional young lady who was always friendly, approachable and knew her stuff. Thank you Millie, we’ll miss you
3/5
TrustpilotShout out for Millie Bills
Shout out for Millie Bills, very professional young lady who was brilliant. Very friendly, knew her stuff and was very approachable. Thank you Millie
5/5
GoogleAbsolutely outstanding service from start to finish. As a buyer, the team at Charles Harding Estate Agents were professional, friendly, and incredibly supportive throughout the entire process. Communication was excellent, they kept me updated every step of the way and were always quick to respond to any questions. They made what could have been a stressful experience feel smooth and straightforward. I truly felt they had my best interests at heart and worked hard to ensure everything went through successfully. I wouldn’t hesitate to recommend them to anyone looking to buy a home with a reliable and efficient estate agent.
1/5
TrustpilotZero stars
Would like to give zero stars but can’t. They are neither fair nor transparent in their dealings as gone are the days where a property is priced and then negotiations take place. Not convinced there are other ‘offers’ and certainly not convinced someone wouldn’t accept our cash offer - 9k over asking price, willing to complete with no searches within 14 days, as they were happy with the lower offer! Subsequently found out a builder bought it under a business, so couldn’t ever see how much it went for. Would’ve been good to speak to vendors to see if they were ever even made aware of our offer. The woman who answers the phone is unpleasant and shouldn’t be working in a customer-facing role. Rude with a whiff of arrogance.
Hi MG. We are sorry you have had a bad experience. If you would be willing to send me some further details I will be able to formally review this for you. The email is sales@charles-harding.co.uk.
4/5
TrustpilotAmazing stay and service
I've lived in a rented property for a good number of years managed by Charles Harding, the best estate agent from my perspectives. I'd like to express my gratitude towards Laura, for introducing me to the rented property. Special thanks to Marie for her outstanding services throughout the years and making sure all maintenance works in the property got looked and done in a given time frame. Thank you to the Landlord Mr. Slattery for being great part our story. We had a pleasant stay during our tenancy, a place where we could call home. My special thanks to you all towards your generosity and understanding and the level of support provided through the years of stay.
1/5
GoogleMistakes happen but this needed to be looked into seriously so it doesn't happen again. Me and my wife were in our flat when we got the surprise of our life as three people started to enter our flat, as we were both in and no one else loves here you can imagine our shock It was a member of Charles Harding who used a key they had of our flat which we are renting to come in and show two people around! I instantly complained to the company and I'll be honest I don't think they took it seriously enough. Just because they have the keys unless a landlord collects them (something I didn't know) doesn't mean they should use them without checking the status or the place. Imagine if no one had been in or we had been away for a few weeks, we could have returned to find others living in our flat! Surely someone should have visited the flat before bringing people for viewings. Also we could have been doing anything when they walked in, this really wasn't ok.
5/5
TrustpilotMy daughter was in the position to look…
My daughter was in the position to look to buy a flat. She was shown properties by several different agents. Raf at Charles Harding was the one who stood out to us. He listened to what she was looking for and found properties one of which she decided to go forward with. My daughter, Alysia, works so hard and this is her first property. Almost ready to exchange and a major problem cropped up with bad internet connection which, for her job, was essential to have. Raf felt her disappointment and went above and beyond to contact people for a solution and he found it. As I write this my daughter is decorating and putting her own stamp on the perfect property for her. Big thank you to Raf and if you are looking for an agent who will go all out for you, then make it Raf at Charles Harding, Old Town office.
5/5
TrustpilotMy daughter was in the position to look…
My daughter was in the position to look to buy a flat. She was shown properties by several different agents. Raf at Charles Harding was the one who stood out to us. He listened to what she was looking for and found properties one of which she decided to go forward with. My daughter, Alysia, works so hard and this is her first property. Almost ready to exchange and a major problem cropped up with bad internet connection which, for her job, was essential to have. Raf felt her disappointment and went above and beyond to contact people for a solution and he found it. As I write this my daughter is decorating and putting her own stamp on the perfect property for her. Big thank you to Raf and if you are looking for an agent who will go all out for you, then make it Raf at Charles Harding, Old Town office.
5/5
GoogleMillie was great and helped us through our house purchase journey. Dawn was great as well who quickly followed up with our queries with sellers. Overall it was pleasant experience with Charles Harding.
5/5
GoogleJames was first class, informative and creative along with Dawn who was always reactive to any questions. An exceptional service by Charles Harding, thank you.
Thank you, Chris! We're thrilled to hear about your positive experience with James and Dawn. Your kind words mean a lot to us, and we’re glad we could provide exceptional service.
5/5
GoogleSale went through quickly and really well handled...... Everyone was lovely but especially Milli who was lovely to deal with
1/5
TrustpilotHorrendous Agent
Appalled at the neglect and lack of responsibility Charles Harding have taken whilst “Fully Managing” our property.The House was left Filthy, damages to a Newly fitted Kitchen, things left which needed removal, massively over grown Garden costing £600 alone to put right, and more - yet taking no responsibility to replace funds it’s cost to fix, taking nothing from the tenant who left it this way. They had the Dates that the new tenants would be moving in, and failed to have the House cleaned in time, then refused to have it cleaned because it was being occupied. One big head ache and it now going through court.Avoid.
5/5
TrustpilotHighly recommended...
It has been so easy to work with everyone at Charles Harding. Correspondence has been straightforward and I have always received a response to my emails by the end of the day. It doesn't seem too much trouble to ask questions about my tenants or for them to be contacted throughout a working week. Charles Harding coordinated all the checks on my house, cleaned it through and did all preparations in order for my house to be ready for the rental market. They kept me informed of which tenants were suitable and talked me through the various options I had. I would highly recommend Charles Harding - hassle free, reliable people!
1/5
TrustpilotDishonest and awkward
For someone who last used an estate agent to find a rental home around 8 years ago, I was terribly concerned about Charles Harding in Swindon and their approach. I would suggest caution for landlords and tenants alike.When finding the ideal property on Rightmove, I was told that I couldn't apply to rent this house until I saw the house inside - even though I went to see the house externally and was happy with the appearance and area. So, I went to view at the earliest opportunity offered and was told on the day of enquiry that the landlord was accepting of my offer in principle.On viewing day, I handed in my application in on paper and was told I would get an answer next day. At that stage, I was the only person viewing as no other viewings were being done and no accepted applications were submitted based upon what the agent was telling me.Next day; no response came and it took me 2 calls to get an answer. The answer was such a shock.... All of a sudden, the lettings person said that other applications were in (so I was previously lied to) and the landlord accepted another offer. Oh well..... but hold on! The property continued to be advertised on Rightmove for a further 4 days. So, I called in on day +4 using a different number and enquired about the house, and was then told it was let just 3 hours before on that day (lie number 2).So, my experience was not great as I was continually lied to, and every attempt I made to be the ideal tenant was blocked by the agent. Did the landlord even know about my application? Why was I being lied to - there didn't seem to be any valid reason to suggest I was the only interested person on viewing day? Why tell me that the house was rented to someone else and was being taken off Rightmove, but then 4 days later tell me that it was then only just agreed to rent to someone that day?I accept the rental market place has moved on. But my experience with other agents since has been quite different.
5/5
TrustpilotExcellent service throughout from…
Excellent service throughout from George and his team and secured a higher sale price than other agents recommended.
5/5
TrustpilotNathan…what a guy
Nathan has been there through every step of the process. He has gone over and above to help me find a flat. He has always been patient and kind and we have had some really good banter whilst trying to deal with a stressful situation. Charles Harding I would recommend every time, well done and thank you!
5/5
TrustpilotA superb renting experience
A superb renting experience. Property kept in great condition and maintenance services are excellent, with no hassle if appliances go wrong. You are kept well informed about important business, such as inspections, development, etc. and moving in (and out) is easy so the stress is kept at a minimum. This is a brilliant estate agents for first-time renters.
5/5
GoogleRecently bought a house from Lee and the team at Charles Harding and they were all super helpful especially Lee Dawn and James they kept me updated on how the purchase was going and were happy to answer any questions I had. I would totally recommend the team at Gorsehill branch of Charles Harding.PositiveResponsiveness, Professionalism
Thank Lisa for leaving a 5 star review. We wish you all the best in your new home.
5/5
TrustpilotMUTUAL TRUST & SINCERITY
When I came in Swindon and looked for a rental house I met this agency. Everybody said that to rent a flat is always so hard in UK but as a person obeying all rules I did not mind this preconception. Time showed I was right because my tenant-agency relation continued perfect and without any problems. This happened at the same way until this tenancy relation finished. I appreciate for their help, kindness and understanding. Many special thanks to Jenny, Laura & Marie who are working for Commercial Road branch of this agency chain in Swindon. I am grateful for this nice and good relation that The team of Charles-Harding and I established mutually together. You can always trust this agency. I hope to see you and work together if available (Alpay BURÇ, former tenancy of Flat 6, 25 Milton Road)
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Charles Harding Estate Agents's Wiltshire office has 125 reviews across two platforms: 40 on Google, 85 on Trustpilot (across the whole business).
Charles Harding Estate Agents Wiltshire is rated 4.1 out of 5 across all 125 reviews, and 3.9 out of 5 on Google from 40 reviews.
Charles Harding Estate Agents Wiltshire, 71 Cricklade Road, Swindon, Wiltshire, SN2 1AA.
