Trusted Agent profile · Wiltshire
★★★★★
389 reviews across 2 platforms
17 High Street, Calne, SN11 0BS, Wiltshire, SN11 0BS
Allen & Harris's office in Wiltshire, at 17 High Street, is rated 3.7 out of 5 across 389 reviews on two platforms, including 183 Google reviews rated 4.8.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
1/5
TrustpilotSo unprofessional and pathetic
So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.
5/5
GoogleTop quality estate agents with a special mention to Sam. Absolutely fault less 5* service, highly recommended. Sam demonstrates a very professional yet friendly approach ensuring a smooth and efficient process. Cannot recommend Sam enough.
1/5
TrustpilotListen to this one, this is a good one
Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this
1/5
TrustpilotCheated out of house offer
I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.
1/5
TrustpilotAvoid them
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
5/5
GoogleCourtney has been amazing at helping us on our way to securing the prefect rental. Would highly recommend
5/5
TrustpilotI purchased a house with Allen and…
I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.
5/5
GoogleCourtney is great , she found professional tenants within few days. I will recommend to other landlord.
5/5
GoogleHaving been a customer of the letting team since 2012 I have to say that my experience is one of praise the team who I have dealt with locally. Matt has worked hard to find and retain good quality tenants from chippenham back when it was first rented. Then, over the years various other people have provided excellent service to find tenants .. most times and on the rare occasion when it has been up for rent I have had to choose from around 5 or 6 prospective tenants who have all been selected and viewed and wanted to proceed. I have not been greedy with rental values and allen and harris have rarely suggested a change to the price. . I trust them to do a good job and they have consistently delivered. An excellent job. Well done to both the calne and chippenham teams
5/5
GoogleLovely and professional service. Thank you for helping us with our move from Southampton to Calne 🙂 …
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLovely and professional service. Thank you for helping us with our move from Southampton to Calne 🙂 …
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDon't trust Allen & Harris!
Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.
5/5
TrustpilotRob Watson was very accommodating
Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!
5/5
TrustpilotKate n Katie were fabulous house sold first day
Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.
5/5
GoogleWonderfully helpful staff, we felt supported and listened to from the very first call. Can’t recommend Calne Allen & Harris enough! Thank you Esther!PositiveResponsiveness, Professionalism
1/5
TrustpilotVery Bad Experience
On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.
5/5
TrustpilotCoped with the seller from hell
A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!
5/5
GoogleThe process of moving from initial viewing stage to having keys handed over was effortless . Ellouise and Courtney guided me through the process and provided me with 5 star service from start to finish. I would definitely seek Allen&Harris out again if I needed expertise as well as a guiding hand through the process of identifying a suitable property.
5/5
TrustpilotAbove and beyond expectations
I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.
5/5
GoogleCourtney was amazing. So attentive and helpfulPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would like to commend Hannah on her professionalism and helpfulness. She went out of her way to assist me in finding a property to rent. Although my circumstances were not straight forward she worked with me and now I am in a lovely house.
1/5
TrustpilotTerrible Service
When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.
5/5
GoogleFirst time looking for a place to rent and the team here made everything as simple and easy as possible and were there to help every step of the way. Courtney from this branch especially made this experience seemless and was always quick to respond and help in any way asked of her, can highly recommend
5/5
GoogleThanks to Helen and the team for a great service, nothing was too much trouble and everything went really smoothly. Highly recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
