Gascoigne Halman Land and New Homes reviews

★★★★★ 1/5

Trustpilot

Awful management and communication

As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.

LEVI · 28 October 2025

★★★★★ 5/5

Trustpilot

Faultless Experience

My sale took a lot longer than expected and even though I was the buyer and not necessarily there client Gascoigne Halman were faultless especially Steph who I can’t praise enough she really did get the sale over the line.

Alan · 6 August 2025

★★★★★ 5/5

Trustpilot

Highly recomment Gascoigne Halman in Macclesfield

After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.

John · 21 November 2023

★★★★★ 1/5

Trustpilot

Be careful what you sign up for??

Have just Let an apartment from Gascoigne Halman Didsbury! Large deposit and £1600 per month! Apartment in a filthy condition,no windows can open as no key has been provided to open locks! No heating ,Hot Water as either owner,Gascoigne Halman representative,previous tenants turned off switches that marked Do Not Switch Off! Despite contacting them a week ago I am still in the same situation? They insist that I take holidays off work rather than send someone after hours or weekend? Sending emails to the Didsbury Rental Dept and the Manager of the Didsbury Office ,a week later in exactly the same situation?The only service they did promptly was to take my money and it appears they don’t want to do anything! I have invited the Manager to come and visit to see that the Inventory was either done many years ago or is a work of fiction? 1 week later and situation is exactly the same! I certainly could not recommend this company going forward!Mt only hope is someone senior within this company see this review and gets it sorted before the apartment makes me ill due to no ventilation,damp conditions!

Consumer · 11 November 2023

★★★★★ 5/5

Trustpilot

Positive review for the Sale branch

Julie Chapman at the Sale branch was extremely helpful on our sale and purchase. You could tell she really cares for her clients. Very thorough with her communication (more so than our conveyancers) which was so appreciated. Our transaction was quite a convoluted process with 5 parties in the chain, she kept us reassured throughout the year long wait!

Tanya · 25 March 2026

★★★★★ 5/5

Google

Pauline renew my tenancy contract for this year. She send me an email as a reminder with the conditions before the deadline and followed it up. When I knew that my tenant agreed to renew the contract I send an email. It didn’t take her more than 10 mnts to respond me with my contract. Pauline is efficient, very professional person with excellent customer services .

GUL · 25 June 2024

★★★★★ 1/5

Trustpilot

Negligent - Do not rent from them

My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.

Josephine · 21 August 2023

★★★★★ 5/5

Google

My sister and I have just used James Mosedale and his team in the Wilmslow office to sell our late father’s home. Throughout, the whole team have been professional and sensitive to the situation. They have been a great support, keeping us informed with developments and taken full charge of viewings in our absence. I would not hesitate to recommend their services.

Yvonne · 24 August 2024

★★★★★ 5/5

Google

Brilliant, personal, professional service from James and the team at GH. Ours was a unique house for the area, which made finding the "right buyer" particularly important, and they did that in a timescale which enabled us to buy the house …

Ian · 16 May 2025

★★★★★ 5/5

Google

Gasgoine Halman Wilmslow helped us to find our dream home after years of looking. We felt like they really looked after us and everyone at the branch was up to speed on how the sale and purchase was progressing. Really impressed and would highly recommend to anyone thinking of selling their house to use Gasgoine Halman and speak with Markus 1st ahead of other Wilmslow agents. They handled the whole process with such care and detail and made it feel stress free. Communication was excellent. Their sales manager Lucy was fantastic and coordinated many challenges behind the scenes and went above and beyond to ensure everything went smoothly for us. Thankyou to Lucy, Markus and the team!

Jennifer · 19 July 2023

★★★★★ 5/5

Google

We recently purchased a house through Gascgoine Halman in Wilmslow and we were really grateful to have the process managed by Nicola. It was clear that Nicola is very experienced and knowledgable. She was fantastic at keeping us updated by … More

Janine · 30 April 2025

★★★★★ 5/5

Google

When it came to selling my father's house, I was given the names of 3 local agents by friends and neighbours. Since I did not live locally, I did not know much about any of them, and had to be guided by their initial reaction to my enquiry. After some deliberation, and delays due to Covid and then the legal process, I decided on GH, who I had found to be the most helpful, and approachable and understanding of the situation, without being to pushy, they kept in touch, and abreast of our progress. When I was finally in a position to put the house on the market, all the communication was done by phone and email. At all times I found them very helpful and prompt in replying to my messages, no matter who I spoke to in the office. They kept me informed of who was visiting the property, and when, gave regular feedback. When there was a minor issue, they proved to be very proactive in helping move things along. I would have no hesitation in strongly recommending GH based on my experience. Marcus and the team- many thanks. you were brilliant.

Jihad · 14 June 2023

★★★★★ 1/5

Trustpilot

600k over valued and dangerous

Robert at Tarporley Gascoigne Halman tried to sell me a property at £1.3million that was only worth £900k.After noticing worrying signs on a new build home that I had originally place a bid on, I had a rics chartered surveyor both snag, and value the property.224 faults were found, with an estimate of upwards £170k to correct them. It was valued at £900k as it was, or £1.1m max if completed to a high standard. Almost every unit had damage to them, the showers leaked water on the ceilings, electrics did not work. There was even a huge fly infestation in the loft. The list was scary. I could have moved in to a dangerous property if checks had not been carried out.I immediately informed Robert, however days later he stated how excellent the build was. Seemingly without a care of how dangerous this could be.I removed my offer, and the house was placed back on the market days later with false information, and more worryingly, not mentioning a thing about the condition of the property. I just hope whoever looks at it next has a full survey conducted, and fingers crossed there are no more like the one I was about to buy on his books, or GH as a whole.28 March - Robert has emailed me to insultingly suggest that because I gave an advanced payment of £20,000 to the vendor, due to him being unable to continue the build due to debts, and which he can not afford to pay back until the property sells, I can sell the snagging report via him to any would be buyers. I have informed him it can and should be given to any one looking at the property. Also the valuation can be given on request providing the chartered surveyor agrees to this. Anyone looking to purchase a property at around £1.3m in East Cheshire that may be next to a garden centre ask him for a copy. Both he and the builder has one.

Andy · 28 March 2023

★★★★★ 5/5

Trustpilot

Thank you Lisa and Esther for you’re …

Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.

Liam · 10 July 2024

★★★★★ 5/5

Google

Recently used Hascoigne Halman to help with finding new tenants for my property. They were extremely helpful and all the information was supplied to me in a professional manner. I have no hesitation in recommending them to friends and colleagues. I am positive I will use them in the future.

Richard · 16 March 2026

★★★★★ 1/5

Trustpilot

Worst agent I have ever seen

This company is really unprofessional but leading the Altrincham area due to less competitors in the market. By mistake they send some emails to me as Tenant and actually were supposed to send landlord suggesting that they can increase the rent and committed to another contract so on. In the otherway round Landlord sair I want to go away from them and its waste of money on Managed service.

N · 6 September 2025

★★★★★ 5/5

Google

Very happy with the way James and the team at Wilmslow managed our sale. They were always on hand to talk through any queries, a particular callout to Nicola who was so helpful in managing the process once the sale had been agreed

Tim · 11 December 2024

★★★★★ 1/5

Trustpilot

One of the Worst Estate Agents in Sale!

All was fine until we received a quit notice. They harassed us with emails asking when are you leaving? have you found a house? They even threatened to charge us double rent if we overstayed our due leave date. Disorganised and disoriented, all they care about is money. They will quickly collect your rent and deposit but take forever to refund it when you leave. I would rather remain homeless than stay in house managed by Gascoigne!

Zanitah · 1 November 2022

★★★★★ 5/5

Trustpilot

Great services from GH

We have recently finalised the sale of our house, and purchase of our next (of which the sale side was dealt with by Gascoingn Halman). We would like to particularly thank Dominic from the Sales office in Wilmslow for all his help during the process - he was absolutely the reason why everything ran smoothly and most importantly ran to time. Though we have bought a house previously, this was our first time buying and selling at the same time and Dominic was fantastic at guiding & advising us each step of the way and always on hand for our questions. Dominic was also particularly great with coordinating all the moving parts and knew who to call and when to get things moving, and seeming never hesitate to do so on our behalf, we are extremely grateful. We would thoroughly recommend and hope to use his services again! We would also thoroughly recommend Gascoign Halman Wilmslow too - though we primarily dealt with Dominic, all other colleagues at the Wilmslow office we spoke to during the process were extremely helpful.

Hannah · 20 June 2022

★★★★★ 5/5

Google

We have just finished moving house in Wilmslow and had first hand experience of both buying and selling via their Wilmslow office. From beginning to end I have nothing but the utmost praise for their service. Throughout the office everyone has been efficient, friendly and courteous, which has helped us navigate the stressful job of moving. Special mention to James Coppock who was always available to advise and guide us securely through everything. Overall their experience and understanding of the housing market was brilliant.

Jamie · 14 June 2022

★★★★★ 1/5

Trustpilot

Landlords Beware!

Landlords beware! Three postgraduate student Drs moving from Scotland to complete their clinical training in the Manchester hospitals for three years were looking to rent a good, clean property in Didsbury with a generous budget. Best tenants you could ever hope for-offering UK based parental guarantors if required too. We saw a potential property and so rang this company and I will say that at least they answered the call, unlike some other

Nicola · 23 June 2025

★★★★★ 5/5

Google

I can’t thank everyone enough at the Wilmslow Office of Gascoigne Halman. From their initial visit, right the way through to completion of the sale, they have been nothing but professional, helpful, friendly and supportive. Highly recommended. Particular thanks to James, Tom and Nicola.

Sally · 9 October 2024

★★★★★ 5/5

Trustpilot

Very happy and would recommend unreservedly

I have recently bought and sold a house with the Didsbury office and have been very pleased with their communication, efficiency and consideration in what proved to be quite a stressful experience due to other factors. At all stages I was kept informed of developments and given all the relevant information I needed about the process. James Thornley and James Mosedale were so helpful throughout. I would recommend for their personal and sensitive client service.

Pamela · 16 August 2022

★★★★★ 5/5

Trustpilot

Gasgoigne Halman

Gasgoigne Halman, in my opinion, are the creme de la creme of Estate Agents - particularly the WILMSLOW office. Selling my house was being done to enable me to move overseas which made it particularly important and intense as there was a house purchase taking place at the same time. James and his team really pulled out all the stops - even after two buyers they found defaulted and left us in the lurch! At one point I considered using one of the “We buy any house.com” companies - purely out of desperation to prevent the loss of the overseas property. But James and his brilliant team were not for giving up!! Not only did they find another buyer - they found a cash buyer who was in a hurry to complete the sale as soon as possible!The care and service received from every member of this company was outstanding in every single aspect and I cannot recommend them highly enough to anyone looking for a company with absolute integrity, professionalism and personal attention. Over 10 years ago I had purchased my house through Gasgoignes and now - having experienced their sales expertise as well - for me - they are Simply the Best!!☺️

Maria · 21 October 2021