Avant Homes North East reviews

★★★★★ 5/5

Trustpilot

Radford Meadows

We purchased a property from Avant Homes on the Radford Meadows development late last year and completed on the property 4 weeks ago in August, on time.The customer service from Avant pre completion has been second to none. Louise and David provided us with regular updates along the way and answered all our questions. If questions couldn't be answered by the on site team, a clear route of escalation to David was fantastic and he closed out the questions. Move in was a stressful experience with some complications but nothing to take away from the 10/10 service provided.Post completion, we had multiple issues and in excess of 50 snags, we expect a level of snags but this was higher than expected. If work is rectified in a timely manner, we would have been happy and this is exactly what happened, 4 weeks into the property and over 75% have been completed and this is thanks to Matt. Since the date of completion he has been visible and given us regular updates on time-frames and date of works. Again, 10/10 service and not the experience we have had elsewhere.Overall, Avant have accommodated our requests where possible including the change of plot late in the process. We have had an excellent experience with the team throughout. This is our third new build property, we would not hesitate in recommending Avant to potential buyers on Radford Meadows.

Matt · 18 September 2024

★★★★★ 5/5

Trustpilot

First ever new house purchase

This was my first new home purchase and I have to say I was a little nervous as you only hear the bad news stories rather than the good ones. Whilst it was a rocky completion on the day I got tye keys at 16:30. The house looked stunning but with all new builds I guess you can expect a few issues. There was a few but the site team (Matt Swan & Brett) were there to support me and gave me great confidence that everything would be sorted. I can’t be more grateful for the support they’ve given me helping not only with the small snags that needed sorting but also with some of my own projects etc. Matt calls most days to ask how I’ve been, do I have any issues and deals with the odd few I’ve had without any problem or hesitation. Both Brett and Matt have been amazing and have made my first home move one that I would happily repeat again should I ever feel the need (I doubt it as I absolutely adore the house, location and view I’ve got). Based on my experience, I would highly recommend Avant homes but would give most of the credit to the amazing site support team.

Stephen · 18 September 2024

★★★★★ 5/5

Trustpilot

Vicki on Brompton mews has been…

Vicki on Brompton mews has been brilliant! Whenever I’ve needed advice she has always been there to support us. Any problem Vicki will try and sort it as best she can. Couldn’t have asked for better during this process! Thank you Vicki :)

Cameron · 30 November 2024

★★★★★ 5/5

Trustpilot

Excellent experience with Avant homes

Avant have been great from start to finish, and everything in between. My original review was unfortunately removed by Trustpilot during their verification process, but I wanted to repost because our experience has genuinely been very positive.

Cathrine · 28 May 2026

★★★★★ 5/5

Trustpilot

Mark from customer service

Mark attended my property yesterday to fit a new gas metre box as the one that was fitted had a defect. As always avant customer service team attend and fix the problem to a high standard.

Lyndsey · 3 June 2026

★★★★★ 4/5

Trustpilot

a Great developer. Would recommend

This review is for the Bradley point development in high spen, rowlands gill near Newcastle. The sales rep was “Bella” All in all I had a pleasant experience with this purchase. Bella was professional and answered all of my questions, she did all she could to help and always answered emails when she was available. the home under went a full Rics surveyor before purchase which allowed me as the buyer to have some reassurance that it was built well. The survey came back great. Very minor snags only. And a week later from when this survey was completed, I came to collect the keys and I had contractors out dealing with the snags. The house was left in a very good condition for me to move into. It was easy and straight forward to choose the tiling and the kitchen counter top colours and drawers. And was supplied with photos throughout the process. There are a few reasons I left only 4 stars and not 5. It’s best to be clear and honest and hopefully this review serves some use. 1)I was recommended by avant a solicitor which is Jackson’s law firm. Unfortunately this wasn’t a good fit and they caused a few snags along the way. Most of which was simply bad communication.2) as always with purchasing property there can be minor hold ups. When these occurred there was times I struggled to communicate with avant even as we neared the finish line. I think it’s important to always have clear contact info for someone who can help when and if you hit any issues with the process. There were times as we neared the end I felt rushed, I asked several times throughout the process to get a survey of the property done before we go further ahead. Obviously the developer has certain time constraints which I understand but as a buyer to need to ensure your property is up to standard and allowing the buyer to come in with a surveyor as soon as possible for mere peace of mind I think is extremely important. But again this is a minor point. However, all in all, avant have been pleasant to work alongside. The house is grand. I was treated well, and I would certainly recommend avant to others to use in the future.

Mr · 8 September 2024

★★★★★ 5/5

Trustpilot

Avant Homes Friendly Kind and Patient

Avant Homes is a truly welcoming company.We first met with Avant looking for a home in September 2023. Every interaction after that has been better than the last. Even though they were not initially our 1st choice when looking to buy a home. The staff at Avant Homes at skelton lake and Radford Meadow. Lewis Simms has been kind , helpful and patient with and Avant have became our primary choice when it comes to purchasing a home.A truly amazing experience.

Nabeel · 6 September 2024

★★★★★ 5/5

Trustpilot

First Time Buyer - Reservation

I recently reserved my first home at the Honeyman Park development with Avanthomes, and I couldn't be happier with the experience. From the moment I expressed interest, Jacqueline was incredibly helpful and friendly. She guided me through every step of the process with patience and expertise, making what could have been a stressful time feel smooth and manageable.Jacqueline is always available to answer my questions and provided clear and detailed information about the development and the reservation process. Her professionalism and warm demeanor made me feel confident and supported throughout the journey.If you're considering a new home, especially at Honeyman Park, I highly recommend Avanthomes and working with Jacqueline. She truly made the experience a pleasure, and I can't wait to move into my new home! Thank you very much!

Calvin · 1 September 2024

★★★★★ 5/5

Trustpilot

We would like to say a huge thank you…

We would like to say a huge thank you to James at Brecks Park. We fell in love with the development the first time we visited, James was lovely and very helpful from day one. Welcoming and informative. James has guided us through different plots until we have put our deposit on our dream home. Thanks for your patience and answering our many questions, always finding out the information if you don’t have it to hand. We can’t wait to move in. Jess & Pat

Jessica · 1 September 2024

★★★★★ 5/5

Trustpilot

Warm ,Friendly invitation to Avant Hmes

Amy was very friendly and made us welcome.

Ian · 20 December 2025

★★★★★ 1/5

Trustpilot

Worst experience in 35 years of house buying

It is very noticeable that the reviews of Avant appear to fall into 2 categories.Good reviews are almost always during the sales period with the poor reviews generally being after customers have moved in.We are very unlucky in that our experience has been poor throughout.There was a total lack of communication regarding our completion date which cost us circa £1300 and since we moved into our house the customer service has been appalling.The quality of build particularly finishing is poor and the total lack of urgency in dealing with our snagging is extremely frustrating.We were informed yesterday that items reported at the end of January,one week after we moved in,will now be addressed in mid June.It is very apparent that after Avant take your money they do not care one iota about you afterwards.Why there is no retention scheme for Housebuilders in general is beyond me.I would wager that if 3% of the build price was held for 6 months after completion until snagging was finished then the attitude of Avant and others would be completely different.We are lucky in that most of our remaining snagging items are generally cosmetic and are not affecting us greatly however,this is not the point.Like others we have paid good money and deserve a decent product and good customer service.We have bought new build properties for 35 years and this is without doubt our worst experience.The difference between our last builder,Cala, and Avant is like comparing Pavarotti with your local Pub singer.Buyer beware!

Paul · 29 April 2022

★★★★★ 5/5

Trustpilot

Excellent work from Steve & Michelle at Cygnet Park

I own a property in Cygnet Park and we've been having our bathroom redone due to some issues with tiling when we moved in and I want to say how pleased I am with the plastering and painting work that Steve Arnell has done. I don't usually have many good words to say about contractors that come into my home through Avant but Steve is a credit to the company. He was friendly, polite, hard working and his work is of excellent quality. He took the time to explain things, asked me to look at the work once complete, cleaned up after himself and knew what he was doing from the start (all of which are a rarity). A mention for our customer care representative, Michelle, too who is continuing to work with us through our snags to achieve the quality of property that we want to have. She is always positive, even when listening to me whinge and moan first thing in the morning and we appreciate her hard work!

Gemma · 30 August 2024

★★★★★ 5/5

Trustpilot

Avant Homes Varidian Meadows

I'd like to say a huge "Thank you" to both Caroline Jarvis and Clem at Varidian Meadows. Firstly Caroline has been amazing! So helpful in guiding us through this process. She's been there throughout to answer questions and keep us updated. I ferl confident in her capable hands! Clem has been wonderful too! Thanks for a fantastic home demonstration! I didn't know what to expect, but his expertise and knowledge was amazing. Not only was he professional but he made it fun giving me opportunity to ask questions and check my understanding. Keep up the great work both of you!

Tess · 29 August 2024

★★★★★ 5/5

Trustpilot

Just bought a new home

Just bought a new home. Will be ready in about 6 weeks. We have been in a week long process of looking at different styles of home and the the lovely James rung to say they had just had a new release. It’s just perfect and James and Kelly were just fantastic. Very thorough explanation of the process and it was just so easy. Thanks so much. Nigel Denise and the children. Will write another review when we are in.

Jack · 16 April 2022

★★★★★ 1/5

Trustpilot

DONT EVER BUY FROM THESE COWBOYS

Run for the hills if you are thinking of buying from these. From the day we moved in 9yrs ago we have had one complaint after another. I had two sides if A4 paper of snagging. Yes they did fix some but the bigger issues they have not fixed. They got to the point where they have blocked all our numbers abs emails and then told NHBC that we had contacted them. (Which of course were lie). Then I was tons from Avant that they will wait for me to take them to court. Our front door lock broke within 2yrs, the chain snapped in the first year. Both of our toilet flushes do not work. One of them we have to use a bucket to fill it up to be able to flush (they said it was fine). The fan in the bathroom has never worked abs therefore caused black mould in there (I have a disabled 4yr old child who can not have a bath because of the state it’s in. The on-suite has a joke in it which is resulting in leaking through the floor abs the ceiling which is cracking and water marks and holes appearing. There is so much more but yet they won’t admit any liability. I will be looking into the environmental health to see what they say. Both my little boys DR and health visitor have said it’s a danger to him to go in that bathroom. And don’t get me started on the state of the kitchen. I would never ever buy from these again and friends have even been put off. Their customer service is appallingThey replied with asking for information and what a surprise they have ignored again. Been in touch with the MP. Totally disgusting

Karen · 10 April 2022

★★★★★ 1/5

Trustpilot

Avant homes - horrendous customer services.

So… we reserved a plot in market harborough back in March 21 and was advised that completion would be within a 3 month window of October,November, December. All was well at this point. Our first encounter happened in August when they were practically forcing us to exchange even when their paperwork’s were not in order. Our solicitor felt as if they were trying to bully her into accepting the terms which were not in our interest. Eventually after holding our ground and insisting on guarantees on paper, we exchanged. At this point (1st week of August) we were advise that the roof would be on and will be water tight within 2-3 weeks. After hearing this we proceeded to exchange. Probably the worst decision Ive made. We’ve been trying to get updates ever since. Everything they have told us or appears to be rubbish. The roof eventually came on just before Christmas but still was not water tight. Ive had to extend my mortgage offer on 3 occasions. We were told that the property would be ready in January then February. Then March. At this point I thought surely it must be done so here I am contacting my solicitor advising that we should complete by end of March. Only to get a response from Avant that the house is not ready and will now be April. Lie after lie you just can’t get an honest answer from this company. It’s the worst customer experience I’ve ever had!!It would not surprise me if they extend till may or even June!! Let’s see what happens!!

Hitesh · 5 April 2022

★★★★★ 5/5

Trustpilot

Woodyard Park Nottingham

I am very pleased with the quality of my new home from Avant - Woodyard Park development. Carla was very friendly and informative throughout the process from reservation to completion and the site team were also great. When I moved in to my new home there were a few snagging issues but they were sorted quickly and they also changed my turf without hassle which was damaged due to being water logged. Overall, I am very pleased with my new home and can highly recommend Avant Homes.

Yousar · 26 March 2022

★★★★★ 1/5

Trustpilot

Don't buy it new, let someone else fix avants failings.

The house isn't that bad but they use sub contractors for everything. This wouldn't be an issue if avant customer service team were half decent people but they are not. I purchased a house from them in 2019, I'm now out of the 2 year warranty period but still have issues they refuse to deal with. All issues have been reported to avant within the 2 year period but they have failed to attend appointments they booked on multiple occasions. When they finally turned up to inspect defective glass from ford windows (I've lost count of how many times the glass in my bi fold doors has been replaced, it's over 5 and the most recent is the worst one yet) avant technician said there was a clear defect in the glass then after hearing nothing from avant I chased the issue up and spoke to Courtney, she was the one who tasked the technician to inspect the glass. She then told me that avant technicians were not qualified to say if the glass was defective or not. It took over 5 months for their technician to come and then they tell me his opinion is worthless.The road into the estate still has sharp exposed grates which I reported in December 2021 when it damaged our tyre at a cost of £210 (many people on babington quarter have suffered up to £1000 of vehicle damage) customer services said they would "raise it with the site team" but the sharp grate is still there. Avant are useless, whatever you do don't buy a new house from them.3 years down the line when the unfortunate person that got it new has rectified the issues avant left them with has sorted everything out it will be a nice house

John · 26 March 2022

★★★★★ 1/5

Trustpilot

Very poor customer service and communication, sites left incomplete

Before completing this review, I emailed the support email address (which Avant have quoted in response to many reviews below mine) regarding Barley Gate on 14th March (10 days ago) and have received no response.A copy of the email I sent is outlined at the bottom of this review.The issues with this company are as follows:- Once the houses on a site are complete, support is nowhere to be seen- We were told that the road and paths could be finished but there has been no indication at to when this will happen. We were told this would happen over a year ago.- Avant are currently making swift progress on their new site (Vanburgh Gate) which is adjacent to ours and there is no sign of work being done to finish ours. Residents have even moved into their homes on that estate!- The maintenance of the road is non-existent, paths aren't safe to walk on, speed bumps are damaged and pot holes aren't fixed. Our end of the estate has not seen a road sweeper since we moved in.- Avant have attached advertising boards to the fence/nearby area on Barley Gate to promote their new houses on Vanburgh Gate. This is a bit of an insult as they haven't finished the job!My main concern is that once Avant have sold their plots on an estate, they have made their money and want to move on. We were impressed with their sales pitch about high quality homes and customer service initially but now this is not the case.This is the email I sent to Avant on 14th March:Good morning,I expect that a number of residents may have been in touch regarding the unfinished roads on this estate. I have been at my property for 18 months and am disappointed to see that the road surfacing is still incomplete despite the building work being completed a long time ago. There are residents that have been living here a lot longer and I'm sure they are frustrated too.I distinctly remember being told by the site manager that January 2021 was the target date for this work. My wife contacted the local support team and the response was along the lines of: there is no target date for completion because there needs to be work done on the drains. My wife then asked when the drainage work would be fixed and the response was that there was no confirmed date.This is particularly disappointing, considering that there is a very busy Avant building site (Vanburgh Gate) with a lot of productivity and houses going up quickly right next to our estate. A big sign has also appeared on the fence outside our house advertising the properties on that estate. I hope you can understand how this is frustrating for residents on the Barley Gate estate.I am hoping that you can offer some answers to the following questions:When will the remedial work be completed on the Barley Gate estate?When will the road surfacing be completed on the Barley Gate estate?When will the paths be completed? I don't feel they are particularly safe for childrenCan you explain why building work on Vanburgh Gate is being prioritised when Barley Gate is incomplete?Why does the road surface cleaner miss out the road leading to Lamorbey Walk when it goes round the estate?Kind regards,

Tom · 24 March 2022

★★★★★ 1/5

Trustpilot

POTENTIAL HOMEBUYERS:: APPROACH WITH CAUTION!

On buying my first home, I was cautious and AVANT had glowing reviews and a very attractive incentive package. Therefore I proceeded and was initially met with a massive headache as this particular spec of houses was undervalued causing issues with my mortgage. This got resolved rather quickly and everything proceeded like a dream to the point of getting the keys and identifying the first few snags. It quickly became apparent the site manager was paying lip service to customer complaints and had to be constantly contacted in relation to taking any action on his promises. Some of the easier snags to repair were done after repetitive request. However 12 months on, after been passed on to the customer liaison officer and reassured she would take my frustrations seriously and do everything she can to resolve the issues. 12months on from moving in to the property I am far from reassured. I am irritated and disappointed in the sheer lack of customer care Avant offer. It is quite evident once the house is purchased they are no longer interested in customer satisfaction. I am a shift worker who has been extremely flexible in providing my availability to contractors for them to arrive late or not at all. There has been occasions where simple repairs such as a bathroom tile have been carried out a number of times, non to a satisfactory level and most making a worse job of it than the original issue. I have been told it will look “fine when we seal OVER it”. I used the largest sums of my incentive package to have turf and fencing at the rear of the property. Only for the grass to be dead in places on handover and yet again Avant refuse to accept any form of responsibility and in response to complaint was told “the lawn had potential to be improved with maintenance”. I have never purchased a product which on arrival already requires maintenance to improve it. Fast forward 12 months of repetitive complaint and the garden is now an unusable mud pit! A Fencing contractor arrived after 12 months, to knock on the door and attempt to leave immediately before I could even answer the door. I have had excuse after excuse from Avant and their sourced contractors. Another upgrade was a ‘Solid Minerva’ worktop at the cost of £2964, which has required two qualified surgeons to attend who can not repair the scratches which were identified yet again on the property handover. The solution provided is to have the worktop sanded down, again weakening the overpriced product further and cannot guarantee it will not scratch. Therefore deemed not fit for purpose as a kitchen work surface. Completely mis-sold the product in the beginning! I have been extremely patient to this point but I am now beyond agitated by the lack of professionalism displayed by employees of Avant homes. This is just a small fraction of the issues I have had since moving into my new home. If you are looking to purchase a new build, I would carefully consider and conduct research on who you choose! AVOID AVANT!

Shannon · 21 March 2022

★★★★★ 1/5

Trustpilot

Appauling..

Appauling..(Chacefield View Plot 505)I contacted them in 2020 about a door fault. There were between 3 and 5 visits to recifiy the issue. The same fault still rermains. They are refusing to fix the issue as 2 years has passed since the property was sold even though ist still the same issue. Unhelpful, shonky cowboys. Don't buy from them. I have escalated to NHBC. From a neighbour"Hi AlistairI agree that NHBC is the way forward and I hope you get it sorted out. They were very helpful when we made a claim.Avant have never been interested in customer care and finding solutions and it has been worse since Jeff Fairburn of Persimmon bought them out. He has reduced the spec and choices available greatly in their new developments and every penny is a prisoner. The more claims against Avant which have to be settled by NHBC the better really as Avant will find it more difficult to be accepted under the scheme in future."here hereUPDATE: After posting the information requested by Avant at the start of my review, no one has made any contact with me. NHBC have contacted them as a form of mediation, but they still haven't responded!

Alistair · 18 March 2022

★★★★★ 1/5

Trustpilot

Do not buy or trust these these…

Do not buy or trust these these cowboys. The sales team mis-sell from day one and provide incorrect information throughout the process. When you move in you are rushed in. The doors are damaged/wont open, the premium grass (that cost extra) is not fit for purpose and is laid on clay so is already dying. Was told when we first moved we had 2 years to raise issues and they would look to fix. 8 weeks in we are getting told that they wont fix the issues raise. Finish is poor and already needs decorating, cracks right across the roof...i could honestly go on. This is my first home and it's turning into a nightmare.**Edit**Thank you Avant for your response. I’ve raised these issues but you have an answer for everything and when you do fix the issues it’s a botch job. Just a joke. It’s going to cost me a great deal to fix the issues including redoing the full back garden. We are on the Huddersfield development and we are not the only one with issues. Just spoken to a couple looking to buy on the development and told them not to bother, showed them mine and they were stunned to see the poor quality.

Christopher · 15 March 2022

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS COMPANY ! They left us high and wet !!! £8000 to replace bi folding doors that lasted 2 years ! Heating system only lasted 2.5 year also! Windows need replacing after 3 years ! The house blows drafts everywhere, heat loss is massive ! The extension leaked pouring water through ceilings ! SORRY OUT OF GUARANTEE Lawns were laid over clay and rubble, which died ! With swamp affect ! We were left nearly 1year with mud and 6ft weeds growing ! All floors creaked badly when walking on them !Their answer was put up with it for 1 whole year before we are willing to try repair it ! 1 year after repaired, it all started creaking again !The house was built 2 blocks to low, so land ramps down to the house !Looks horrendous! Damp courses are questionable! Paths and flags are all laid dry, under base washes away and everything starts teetering and sinking ! On return from work,We had a house full of gas! (gas fitter turned up 3 days later,apologised stating “ Avant make us cut corners “!)Water and heat stop working ! Walls and ceiling are not plumb ! Joints all show through, sagging ! Banisters rattle ! Posts twisted & chipped ! Hollow floor tiles, that later cracked ! With a gas pipe exposed underneath 1 of them ! Air vents siliconed closed ECT ECT ECT We gave this company a list of major faults and they dragged their heels ! The minor snagging list was huge ! Possibly 230 on the list, which we rectified as they let us down so badly ! We bought into Avants dream, perfect show homes and gardens ! The company took our money (cash waiting)Then showed no real commitment to rectify problems. They made excuses for every single thing, no apologies,no compensation, no acceptance ! Avant have standard answers for most things, so be very aware. We were were ill with stress,yet they sent an ex painter and decorator (they called a boss) to make us feel stupid ! And we’re left to live in freezing breezing, leaking,creaking house ! I haven’t mentioned the financial stunt they pulled ! It has cost us 10’s of thousands because of this and their greed. Even when our family were put in danger !!!THIS COMPANY WAS COLD TO DOING ANY WRONG DOING ! BEWARE !

John · 15 March 2022

★★★★★ 1/5

Trustpilot

Barley gate quater Nice house let down by unfinished roads and poor paths

Have lived in barley gate quater for 2.5 years with unfinished roads. Every time you drive in to the estate you are avoiding deep manhole covers, 3” drops on lead in to drives and tempuary plastic speed humps with bits missing. They said they had to wait until all property’s we finished so heavy veicals would not damage the roads. There has been no heavy traffic for 6 months. Get sick of my friends visiting me and complaining about them. Some of the paths are unfinished as well.The path above the estate which leads to there new estate, has been closed for about 6 months, which mean you need to cross the road and back again to get to it.

Anthony · 8 March 2022