Trusted Agent profile
★★★★★
1,756 reviews across 2 platforms
Westward Green, Monarch Way, Willington DL15 0UT
Avant Homes North East's Willington office at Westward Green is rated 3.7 out of 5 across 1,756 reviews on two platforms, including 3 Google reviews rated 4.3. The 1,753 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Willington office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing experience
Jacqueline from Honeyman Park sales was amazing. We’re still in the early stages of purchasing our forever home and have just reserved our plot, but so far, our experience with Jacqueline has been excellent. She’s been incredibly helpful, patient, and informative, guiding us through the process with professionalism and a warm, approachable attitude. We feel confident moving forward thanks to her support and are excited for what’s ahead
4/5
TrustpilotMy experience buying with Avant has…
My experience buying with Avant has been good. Keiran at Hackett Grange in sales was a highlight of the process. 5 stars for him! He's knowledgeable, friendly, endlessly helpful, couldn't ask for anymore.
Thank you for taking the time to write a review about your experience. We are very happy to hear that Keiran made your journey easier and gave you a great experience with us! Kind regards Avant Homes
5/5
TrustpilotExcellent
We can’t tell you what a really good experience this has been Angela Kingsley has been exceptional her knowledge and her service through every stage has made it so much easier for us, few snags and Jak has sorted the ones he can also customer service are so lovely when you ring them
Hi Maggie, thank you so much for your positive review. We are glad your experience with us was a positive one and will be sure to pass your high praise on to Angela, she'll be happy to hear it. Good luck with your new home.
1/5
TrustpilotDon’t believe the other reviews
Don’t believe the other reviews. Avant Homes are a cowboy outfit. Since we purchased our home in 2021 (Hawfinch Place) we have made several improvements to our home and have utilised the services of a local odd-job tradesmen to implement them. He has frequently been left speechless at the ineptitude and stupidity of the original builders. They will leave no corner uncut.
5/5
TrustpilotGreat service!
Sandy at Westwood Green has been great in the initial process of buyer our next home. We have reserved our plot today and Sandy has answered all of our questions and explained all of the process throughly. We are extremely grateful for your assistance so far and we look forward to moving!
Hi Shelley! Thank you so much for leaving such a great review. We will pass your positive praise on to Sandy she will very much appreciate it.
5/5
TrustpilotBrilliant support from Andrew at Darach Fields
We recently moved into our new home at Darach Fields and couldn't be happier with the support from our site manager, Andrew. He is incredibly friendly, down-to-earth, and always approachable, whenever we ping him, he responds straight away and comes over to check on things personally.
Hi Dinesh, Thank you for the positive review! We are delighted to hear that you had such a great experience. We're especially pleased that Andrew was approachable and made your moving process easier! Many thanks, Avant Homes
5/5
TrustpilotWe have just reserved our flat with…
We have just reserved our flat with Avant at Richmond Heights with Faizah today . We are very happy so far with everything although still early in the process we have been put at ease by Faizah who is very helpful & friendly .
Hi, Thank you for your wonderful review about our colleague Faizah! We are very glad to hear they gave you an excellent experience. Many thanks, Avant Homes
1/5
TrustpilotSince purchasing out home from Avant…
Since purchasing out home from Avant Homes (Honeyman Park development), we have been faced with nothing but issues, both with the property itself and with the company's customer service.
Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. Please could you respond to the information we have requested through Trustpilot, which you should receive via email, so we are able to escalate the matter to the appropriate team for further investigation. Kind regards, Avant Homes
5/5
TrustpilotIt's been a fantastic experience…
It's been a fantastic experience throughout the process. It has been very quick process from viewing to transfer of keys. Big thanks to Vicki Phelps who has been very helpful from the beginning. Even coming up on her day off. She's been fantastic and very nice and really helpful.
Hi, thanks for leaving this positive review! We really appreciate your great feedback and will be sure to pass your kind words on to Vicki, good luck with your new home!
5/5
TrustpilotAmazing sales advisor Vicki Phelps
Amazing sales advisor Vicki Phelps at Brompton Mews. Vicki has been amazing throughout this whole process and always been at hand to help us and keeping us informed. She really has made the whole buying process really easy and ensured we will get our home before Christmas.
Hi Caroline, Thanks for taking the time to write such a positive review! We will pass your kind words on to Vicki, she'll be happy to hear it. Good luck with your new home.
5/5
TrustpilotMoomag
We have been dealing with Angela Kingsley and i cannot tell you what a great experience this has been, her knowledge is second to none and a real asset to Avant we havent finished the journey as yet but the journey so far has been good thanks to Angela
Hi Margaret, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Angela.
1/5
TrustpilotAvoid avoid avoid
There is no doubt that avant build homes which have a lovely interior with many more things included as standard than other builders, to a high specification. However, this simply just means more problems and more poor service. We bought our home in 2019 and had a snag list in excess of 400 individual items, some minor which are to be expected and some pretty major which are still not completely resolved. Some issues are fixed quickly, others involve an argument. When buying a new build I expected to have some snags, however I expected them to be fixed and I expected the house to look like a brand new house and when snagging we took the view of what we would see as acceptable should we have had the work done in our home by a tradesman. Unfortunately Avant Homes are all about money and blame. Nothing is their fault and they want to pass the cost of anything to anyone else where possible. Sad thing is, if our house had been and signed off correctly to begin with they could have saved themselves a fortune in coming back out to do work. There is a serious attitude problem with a lot of the management and staff within the regional head office. I'm absolutely disgusted by the way I have been spoke to by several senior people at Avant Homes. It's quite simply gas lighting and in my opinion this shouldn't be allowed. The psychological games which they play should not be legal, and if gas lighting was a criminal offence we would have pressed charges against Avant countless times. Avoid avoid avoid. Their only saving Grace is a couple of nice site managers and girls in customer service. I would not go anywhere near avant homes again. Vile company.
Hello,I’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotRude, haughty estate agent
First meeting at Skelton went well. Sales agent was lovely but did not have any 2 bedroom houses to show us. Later called me and we spoke and said there was availability on their Sherburn in Elmet so booked it in. Unfortunately had some issues day of and anticipated we would miss our appointment so called the number we were given and told the lady we would be over 20 minutes late. She said it was okay to still attend and she would pop over an email to the Sherburn site. Arrived there and of course did not expect to have an appointment but we wanted to see the home and had been told it would be fine regardless. Sales lady at the site was so pompous, speaking to us like we were children. Even though we apologised, she kept trying to usher us out saying she had no space for us (again we weren't expecting her to abandon her current appointment, we just wanted to see the house we had confirmed we could see and driven over 40 minutes to see) until I said her colleague on the phone had said the house was available to view. Funny she said she had had no correspondence but yielded once we let her know that. That's when she relented a bit and coldly let us through, treating us with so much disdain. The house was fine, but difficult to truly appreciate when you've just had a sour experience. Hopefully she has more grace for future clients
5/5
TrustpilotCaroline Jarvis at Viridian Meadows has…
Caroline Jarvis at Viridian Meadows has gone above and beyond to help get us into our dream home, her customer service and drive to create a smooth journey with help on choices and great communication makes the process so much easier. Caroline is an asset to Avant Homes.
Hi Kerri, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Caroline.
5/5
TrustpilotCopper gardens
It’s been a fantastic & quick experience since we reserved our plot. Angela went above and beyond to keep us posted as to where we were at with the process and nothing was every to much trouble. Would highly recommend buying an avant home.
Thanks for leaving your positive review, Andrew! We appreciate all feedback and are glad your experience with us was a positive one. We will pass your praise on to Angela!
5/5
TrustpilotApproachable, professional and polite
My wife and I have had several conversations and met with Lewis Simms at Avant Homes, Ambretone Park development in Green Hammerton. Lewis has been approachable, professional and polite in his dealings with us. He is currently going that extra mile to help us put together a package to assist us in purchasing a new home. There has been no pushy selling and a lot of transparency on how Avant Homes like to work and deal reasonably with their customers. We haven't yet finalised our purchase, but I have every confidence that Lewis will do everything possible to make this happen.
5/5
TrustpilotWhole process has been made really…
Whole process has been made really easy! Minor snagging all sorted within the first month of moving in. Staff have been lovely. Everyone friendly, appear on time for jobs, no minor issue is too small to be sorted
Thank you for your excellent 5-star review! We are very pleased to hear you had a great experience with us. Kind regards, Avant Homes
5/5
TrustpilotAvant Jackton, East Kilbride
Moved into an Avant house in June and absolutely delighted with it. There has been some issues but these issue's are small and the site manager Alec has resolved these. Cannot praise Alec the site manager enough and also Louise who works in the sales office, both been great.
Hi Scott, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Alec and Louise.
5/5
TrustpilotOn arriving at Seeley Fields we was…
On arriving at Seeley Fields we was greeted by Ruby, who was extremely helpful answering all our questions, showed us around the properties that was available within our price range. 5* customer service from Ruby - Thankyou
Thank you for your lovely feedback! We are delighted to hear that Ruby provided you with an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotThank you Peter …at Brompton mews
We recently bought our first home and with Avant homes. We’re first time buyers and our experience from the beginning with Peter was brilliant, and still is.We encountered a few bumps in the road on our journey in the beginning but Peter asked us to keep going and remain positive. We’re so thankful we listened to him and trusted him as we did end up with our home which we just didn’t think was going to happen at one point.He really did keep us hopeful and positive throughout our journey with buying the house. We’re so happy in our new home and is always nice seeing Peter on site and getting a wave and a chat with him. Our dog loves visiting Peter and even gets a little treat. He’s a lovely guy and it’s been a pleasure having Peter part of this journey with us, he has been so kind and helpful.Kept us updated with the house and how things were progressing: since moving into the house he’s always there for a chat and a friendly face too. Everyone at avant has been lovely and the guys on site are so friendly and any issues we have get resolved
5/5
TrustpilotOddetes point keighley avant homes
I first began researching avant back in December where I first contacted Abi from sales. Purchasing a house is a huge decision and you can expect i had millions of questions over a matter of weeks. Not once did Abi falter in delivering excellent customer service. Always remained polite and patient and constantly reassured me with any doubts I had. She always made time for me.I decided to go ahead with purchase as Abi managed to get my family a good deal. Even though there was a delay which almost impacted the sale of our old house both Abi and sales director Hannah managed went above and beyond to sort the situation out which we are extremely grateful for. I eventually moved into the avant home in keighley and even though Abi is in sales,she still checks up on my family to make sure we are kk and supported me for some of the very small snagging issues I had. Based on her service alone I'd highly recommend purchasing a home in oddettes point in keighleyReview of quality and site manager to follow
5/5
TrustpilotMonkswood, Telford.
Moving home is a huge milestone; selling your home and putting your trust in strangers is monumental. I was incredibly anxious about buying a new build, but the team at Monkswood have been nothing short of wonderful.
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us, and congratulations on your new place! Kind regards, Avant Homes
1/5
TrustpilotBought our house in November and where…
Bought our house in November and where one of the last people to move into a relatively small development (c.80 houses)..... since then, we have gone through 2 project managers that have left for other sites with no handover and 2/3 customer service contacts. We were told all our doors inside would be changed due to damage from works prior to handover plus there is paint all over the inside of the doors when their painters decided to close doors on wet walls ( prior to handover ). Timeline was 10 weeks - still waiting on new doors. The spotlight is hanging out of it's fitting in the en-suite shower - told it would take 8 weeks to fix.. still not fixed. Our garden decking is raising still no reply on when it's being fixed. There is a list of small snagging list (front door doesn't lock properly unless forcefully close the door, drainage, painting ) . We feel we have been patient and understanding but it's the lack of updates and professionalism that's now that makes us regret buying through Advant - which is a shame as the homes are beautifully designed, but poor quality of work/finish followed by one of the most inept customer service team/aftercare programme I have came across undervalues the design. Overall, I believe this comes from a serious lack of leadership from Director level down as looking at the comments within this thread it’s a common theme which doesn’t appear be addressed.Reply to Avant: Plot 79, Ellis Vale developmentStill no further forward and if anything the issues raised above are increasing. We had someone come out and look at our front door issues only to find the door had not been sealed hence why we had issues closing the door. Our decking is starting to raise and our slabs starting to crack/move. Customer service have not replied to my previous compliant - sent the complaint 4 weeks now. This has to be the worst company to deal with after you have bought. The customer service is non-existent.
Hello Thank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberWe will pass your comments and details on to our regional teams to learn more about your issues and how we can help solve them.You can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotWhere is the duty of care to their…
Where is the duty of care to their buyers? I suffered a horrible fall and now have a life changing injury to my right arm. After two operations I have been told that there will never be any improvement to movement, strength or ongoing pain. Avant left a drop to the side of my house with no railings to prevent a fall. Avant's response was that they are unwilling to take any responsibility as the drop is 3cm within regulations. I couldn't work for almost 7 months, no income, weekly physio bills and I've lost a lot of my independence. Thanks Avant, for the sake of spending a few extra £'s on a small fence to prevent an accident. Worse still on informing your customer services they couldn't even be bothered to spell my name correctly, they simply dismissed my complaint. I would never recommend this company following such a lack of due care and attention. Plot 63, Vanburgh Gate
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Avant Homes North East's Willington office has 1,756 reviews across two platforms: 3 on Google, 1,753 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Avant Homes North East is rated 3.7 out of 5 across all 1,756 reviews, and 4.3 out of 5 on Google from 3 reviews, checked 9 October 2026.
Avant Homes North East, Westward Green, Monarch Way, Willington DL15 0UT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
