Avant Homes North East Willington reviews

★★★★★ 5/5

Trustpilot

We are delighted with our new home

We are delighted with our new home in Acomb, Northumberland. It took a while to achieve the purchase (8 months) due to delays in selling our previous home but the wait has been worth it. During this frustrating period the sales staff, Yvonne, Susan and Victoria were very supportive. We feel very comfortable in the house, the plot and in the village and don't look backwards despite spending 22 happy years in our previous home. A few minor faults were found when we moved in but were dealt with very quickly indeed by site manager Darren and help with removal of packaging - inevitable in a new house - was very welcome. However that speed in correcting these minor faults has slowed to a stop. The bi-fold doors - a major feature of the design - have scratches and we have been assured that they will be dealt with but, 3 months on, have not. However, the layout of the house, the space, the features and the extras all suit us really well.

Alan · 19 March 2020

★★★★★ 5/5

Trustpilot

From the moment we walked in

From the moment we walked in, we were greeted warmly by the knowledgeable and friendly Caroline. Caroline took the time to listen, provided expert advice, and explained the process in detail. What impressed us the most was the transparency and honesty exhibited throughout the process. She kept us informed and supported us every step of the way. Her exceptional service and dedication to customer satisfaction earned our admiration and instilled confidence in our decision.If you are looking for an exceptional new build in a delightful setting, enjoy the experience Caroline will provide as you go through your home's style & build, plot choice and design.

Wayne · 27 November 2024

★★★★★ 5/5

Trustpilot

Excellent service

Thank you Andrew in customer services for your help in organising a new road sign to be installed. Requested one by email, had a prompt reply and very good communication and updates throughout.

Amy · 12 November 2024

★★★★★ 1/5

Trustpilot

Steer clear of avant homes.

Warning - do not buy from avant homes. Purchased a home in June, they are full of lies and deceit. They sell you a dream and deliver utter rubbish. 6 months In and we have 100’s of issues still. This to included legal Boundaries in the wrong place, walls been knocked down in the house due to drainage not been installed correctly, tiling wrong, kitchen units knackered, suppliers won’t work with avant homes, if your kitchen has an Ellis kitchen be careful as they will currently not work or supply parts to avant homes. Mould growth in a new build, drainage issues, driveway issues, garden issues, patios laid not fit for purpose, thousand of pounds in upgraded granite worktops installed like a jigsaw puzzle, avant directors after director visiting your home, main managing directing visiting your home, issuing hundreds of emails with promises of works but works what do happen are worse than the state the house was left in. Managing director of the region conceded they have failed but then still doesn’t put it right. Customer service lies, hundreds of emails chasing for updates to result in a legal case and a submission to the NHOS and NHBC. If this sounds like what you want to live through, sign up to buy. If not stay away.

M · 26 November 2024

★★★★★ 2/5

Trustpilot

The good and the bad

We love our house on Alma Place, it’s a gorgeous house and we have loved making it our home. The initial sales team worked well with us to secure our home, however, if you are reaching the end of the month when you’re due to complete and your solicitors aren’t quite ready, they will be very pushy and advise that they may have to forfeit your sale if it isn’t completed. We ended up spending an extra £1,000 to swap to their solicitors to ensure we were completed for them to meet their deadlines. Avant fixed our initial issues very quickly, including being plumed into hot water instead of cold etc, however, we have been fighting for some drainage on our drive since March, which was subsequently agreed and now there is ‘no record of this’ and the people we have spoken to have either ‘left’ or are ‘off sick’. We have tried to contact customer services multiple times via email and are met with no response. Our neighbours are also having the same issue. We have had issues with the site staff using our property for their equipment and making a mess from the site and this has not been rectified either. I am currently trying to speak with them regarding our heating system as that’s not working properly either… and we’ve only been in 6 months. You will find you really like your home, however the aftercare team do no such thing as ‘aftercare’. I’ve felt blatantly ignored, and even when I’ve had reassurance that I’m not being, I don’t believe it. Be wary is all I will say, and take it all with a pinch of salt.

Mel · 25 November 2024

★★★★★ 5/5

Trustpilot

Our Avant home is open space and welcoming.

We reserved our new Avant home in Warwick. The sales consultant Kathryn Berman gave us a Sterling Service. Kathryn made the process of buying our new home smooth and pleasurable! No question is too small, we are crossing the T’s and dotting the I’s as we go along. Kathryn is meticulous in delivering a first class service!Our experience with Avant is enriching and we recommend choosing Avant homes!Mr and Mrs Phuller

Kulvinder · 16 February 2022

★★★★★ 5/5

Trustpilot

Honeyman Park

Jacqui at Honeyman Park has been great always keeping us up to date and really helpful and knowledgable when looking at our options and upgrades. She always makes sure things are done correct first time.

Cameron · 11 October 2024

★★★★★ 4/5

Trustpilot

Good customer service - snagging issues get resolved

Bought an Avant property straight off plan at City Fields, Wakefield. Been in my home coming up to 20 months now. Couple of snagging issues as to be expected with a new build, largely around the bi-fold doors (which are a great feature to the home but weren’t installed correctly) It took 3 separate occasions to sort but I’ve found the customer service team to be very responsive, in particular Shelby who is attentive and has always arranged for the appropriate work to be done .You hear a lot of horror stories about new build homes across all the developers but I honestly think some people’s expectations are far too unrealistic. All in all love my home.

Max · 16 February 2024

★★★★★ 4/5

Trustpilot

Shelton Village Experience

Myself and my partner just bought a new build at Shelton Village and have had an overall positive experience so far! The sales experience was great, we dealt with Rob who was really amazing at keeping us up to date and helping with any queries we had.The house overall has not had any major issues/snags, and snags can only be expected for a man made house! We did feel like when we moved in a few things were missed that we raised in the home demo so they could get us in quicker, however both the site manager and Zara the customer rep have been really quick to get any snags we have raised so far sorted. Still a few things to do and some chasing required, but we have only been in a few weeks. Everyone I have dealt with has been really lovely.

Amy · 15 February 2024

★★★★★ 5/5

Trustpilot

We’ve now been living in our new build…

We’ve now been living in our new build home at Avant Homes Hackett Grange development for just over a year and I wanted to take the opportunity to say how much we’ve appreciated Keiron’s help and support during that time.

Lucy · 24 September 2026

★★★★★ 5/5

Trustpilot

Fantastic customer service

My husband and I recently visited Sarah at Greenlock Place to discuss what properties were available to us and to view their show home. Sarah was great at explaining all the options to available to us, and advise us of realistic timescales. I currently have pregnancy brain and she definitely took the time to make sure I understood everything!! (Patience of a saint - thank you)When we left our meeting I knew we wanted to proceed with buying a house with Avant, and Sarah made us genuinely excited to do so.

Meghan · 10 February 2024

★★★★★ 5/5

Trustpilot

Summerville, Vicki, Stockton Avant Homes

Me and my partner just reserved our home in stockton (summerville). We booked an appointment for the early afternoon but unfortunately due to work commitments we were late, however Vicki who waited an extra 45 minutes for us to arrive which was nice as we were desperate to view the property, she was very polite and informative when it came to the property and explained in detail the process, the plans, when the work would be finished, explained if there was any issues to let her know, reassured us if any problems who to contact regarding if any issues were found or if we were not happy, so far a very welcoming and informative process for what for a lot of people when buying their first home can be a daunting time in buying their first home

A · 17 November 2024

★★★★★ 5/5

Trustpilot

A big part thank you to Lewis who…

A big part thank you to Lewis who showed us around the Greenlock Place show homes in Leeds. He gave us a really nice warm welcome and provided us with all the information we needed to know about this location. He showed us around a few different options and did an amazing job at letting us know our options and what future plans were up and coming for this development. What could have been a potentially overwhelming experience turned into a lovely experience and we left feeling excited and at ease (and less overwhelmed)! Great job Lewis!

Steph · 4 February 2024

★★★★★ 1/5

Trustpilot

What an absolute shower of a company

What an absolute shower of a company, our new house was flooded due to avants shoddy contractors putting a wrong part on the mains water - then they've left us 7 months without rectifying. Customer service ignore you, liaison officers complete muppets that talk the talk but carry no clout at all. Do not buy from these cowboys - seriously!!!! Looking like Christmas in a shack as they're still not helping us, only been in 18 months and 7 of those spent living like a refugee because avant just ignore. Please take note people

Michael · 13 November 2024

★★★★★ 2/5

Trustpilot

Great Sales experience but poor after care

Unfortunately our experience with customer care following moving in has overshadowed the excellent service provided by Louise in Sales at Radford's Meadows, along with site managers Mark, Steve, Brett and Matt. They are genuinely lovely people who have gone above and beyond to help us settle into our home, and resolve what issues they can.However, we have reported over 20 snags since moving in. Every single one has gone beyond the 30 days to be resolved stipulated by the NHQB with no explanation. We still have around 10 snags to resolve which are also beyond 30 days. I have made a complaint to Avant on 18/09/24 due to lack of communication from customer care, unresolved snags, and the ongoing stress and impact this has had on myself and my family, and have had a pathway to resolution (also outside the time frame stated on the website) but no full response to this, with no explanation as to why. Despite it stating on the Avant website I should've have had a full response and resolution within 30 days.

Hannah · 13 November 2024

★★★★★ 5/5

Trustpilot

James at Brecks Lane Park

James at Brecks Lane Park has been patient and helpful, answered all of our questions and took the time to make the process so far really smooth. He has offered to keep in touch regularly with build updates including photos if we request them. We don’t feel rushed and James takes us one step at a time. We hope the journey from build to completion is as positive as it has been so far!!

Mrs · 27 May 2024

★★★★★ 5/5

Trustpilot

Great Customer Service from Jaqueline and the team at Jackton Green!

My wife and I recently visited the Avant Homes development in Jackton Green to view one of the showhomes there. The staff were fantastic with us, very patient, and allowed us to view the home multiple times. They explained the options available to us, which was a big factor in our decision to proceed with buying the home. Jacqueline was brilliant, and had us both in stitches laughing. She then took us through the necessary paperwork with ease and could not have been more helpful. Thank you so much! Alan & Amy

Alan · 22 January 2024

★★★★★ 5/5

Trustpilot

Very Happy at Fitzwilliam Grange

After a chance 'drive-by' viewing in September at the Fitzwilliam Grange site, I have had great service from Lynsey and Lucy from sales, all the way to completion 5 months later. There were some complications along the way but they and the 2 site Managers, Steve and Ashley, were helpful and seemed to have genuine care for me as a customer. It's been a great experience so far and I'm thankful for their smiles and kindness along the way

Tim · 10 February 2024

★★★★★ 5/5

Trustpilot

Jen was amazing and very helpful

Jen was amazing and very helpful. Made us feel very welcome and as first time buyers answered all our questions professionally and clear.I can’t explain how amazing the service was today.

Rachel · 17 November 2024

★★★★★ 5/5

Trustpilot

New team of efficient staff

This review relates to the complaints department, and in particular Matthew, Caroline and Laura. We love our house and having bought a new build before we knew that you get issues and snags within the first couple of years. While Avant were still on site they were fairly good at sorting out little bits, but once they left it was rare to see them about. I had raised an issue a while ago and heard nothing so logged a complaint, and within 24 hours Matthew had got back to me and booked a site visit for the same week with Laura and Caroline. The ladies have been this afternoon and they were very helpful, Laura sorted a couple of minor bits while she was here and Caroline made detailed notes about our concerns. I have every confidence that they will remedy our issues and have been really pleased with how our complaint has been dealt with. Thank you.I would add that we have lived in our Avant home for nearly two years and we absolutely love it. The layout is fantastic for a young family and we have not been plagued with issues like others have reported.

Joanne · 19 January 2024

★★★★★ 5/5

Trustpilot

Customer Care Home Visit

Today, I was visited by Caroline and Laura. I have been dealing with Caroline for the last few months and she has been fantastic in pushing to get the snag list completed on our property. It was such a breath of fresh air to have a face to face visit from the customer care team today and Laura was able to complete a few jobs whilst here, going above and beyond to make sure that I was happy and that what she did was to a very high standard. I can’t express enough what a difference it makes to have a home visit, so thank you. There are still a few things to do but I have been left today with the reassurance and confidence that all will be sorted and to a standard that I am more than happy with. Thank you so much!Olivia

Olivia · 19 January 2024

★★★★★ 5/5

Trustpilot

Louise at Earls Court

Louise at Earls Court, gave us great advice and support, guiding us through the different options. A credit to her profession and to Avant Homes.

Katrina · 23 May 2026

★★★★★ 5/5

Trustpilot

We moved into our property in December…

We moved into our property in December 2023 and were looked after by Lyndsey from customer services and Gary our site manager, from the date of completion. We had a few very minor snags that were rectified quickly and efficiently, nothing was too much trouble and the communication from them was (and still is) excellent. We are very grateful to them for our lovely new home. Thank you Lyndsey and Gary for your help and support!

Beth · 4 April 2024

★★★★★ 5/5

Trustpilot

Peter- Brompton mews site

Not one for reviews really but I wanted to do a special shout out to Peter at the Brompton mews site!From start to finish Peter (sales) has been amazing with both myself and my husband. We were very anxious coming into buying our new home and there was so much information to get our heads around but Peter was always on hand reassuring and going through everything each step of the way! If we had any queries he was on hand and always came back to us! Peter.. thank you so much for getting us through these past 7/8 months! You made this process as stress free as possible for us! We love our new home and we couldn't be happier with the service and guidance you provided us with! Thank you See you around- PLOT 3 - Brompton mews

Lindsey · 11 January 2024