Every review we hold for the Wigan office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf you’re looking for a rental - ignore their beautiful website adverts and their description where they praise themselves having expertise and good service…
They don’t even bother to reply or answer the phone, it’s been a week now and even if it’s the case of not having any more viewing spaces, at least have some respect and reply to people instead of keeping them waiting!
Never using this company’s service and would advise others to be careful and not waste your time.
East · 1 August 2022
Agent replied · 1 August 2023
Hello Estera. We are so sorry that you did not get a response. We take hundreds of enquires every day and make sure we are available for viewings 7 days a week. At the moment the rental market is unprecedentedly busy but we always strive to make sure each and every client is kept you to date, notifying people when a property is no longer available. We didn't have any viewing logged by yourself on our system but we have looked into your complaint and it does seem that you initially logged a request to view a house on Rightmove for a property (almond brook road) that was only available for sale and not to let meaning that your email was sent to the wrong department and why you would not be registered on our system. This would also explain why we would not have contacted you. We are sorry for this admin error and hope we can still help you in your property search. If you require any further assistance please do not hesitate to contact us anytime.
★★★★★ 5/5
GoogleThank you to Lesley from Regan & Hallworth in assisting me with the purchase of a house. She went above and beyond what was necessary in order for me to secure the purchase, especially as all this was during lockdown.
Janet · 26 March 2021
Agent replied · 28 May 2023
Thank you Janet for leaving this review. We will pass on your comments to Leslie who no doubt will be delighted. All the best for the future from everyone at Regan & Hallworth
★★★★★ 1/5
GoogleIf you’re looking for a rental - ignore their beautiful website adverts and their description where they praise themselves having expertise and good service…
They don’t even bother to reply or answer the phone, it’s been a week now and even if it’s the case of not having any more viewing spaces, at least have some respect and reply to people instead of keeping them waiting!
Never using this company’s service and would advise others to be careful and not waste your time.
Estera · 28 May 2022
Agent replied · 28 May 2023
Hello Estera. We are so sorry that you did not get a response. We take hundreds of enquires every day and make sure we are available for viewings 7 days a week. At the moment the rental market is unprecedentedly busy but we always strive to make sure each and every client is kept you to date, notifying people when a property is no longer available. We didn't have any viewing logged by yourself on our system but we have looked into your complaint and it does seem that you initially logged a request to view a house on Rightmove for a property (almond brook road) that was only available for sale and not to let meaning that your email was sent to the wrong department and why you would not be registered on our system. This would also explain why we would not have contacted you. We are sorry for this admin error and hope we can still help you in your property search. If you require any further assistance please do not hesitate to contact us anytime.
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service! I cannot recommend Regan and Hallworth enough. Victoria made buying our first home so enjoyable and was lovely to talk to throughout the process.
Jen · 25 October 2022
Agent replied · 6 July 2023
Thank you for leaving us a review. Moving home can be very stressful but we are delighted that you had a good experience buying your first home. If you ever require any further assistance please do not hesitate to contact us. All the best in your new home. Enjoy.
★★★★★ 1/5
TrustpilotSerious questions to answer
R+H tenants Lizz and Roxy were left in a house with a broken lock for several months. R+H keep trying to shift responsibility to the landlord and won't take responsibility. Unprofessional.
Jamie · 2 July 2024
★★★★★ 5/5
GoogleGreat customer service and I highly recommend Regan and Hallworth. Victoria was wonderful and such a lovely person.
Jen · 26 March 2023
Agent replied · 24 August 2024
Thank you Jen. We always really appreciate it when people take the time to leave us a review. Victoria is currently off on maternity but we will let her know what you said. I know she will be delighted.
★★★★★ 5/5
TrustpilotAmazing from start to finish
Amazing from start to finish, I got more than asking price , sold after 1st viewing, amazing pictures and amazing staff , massive shout out to Megan she was fantastic throughout.
Katie · 1 May 2024
★★★★★ 5/5
GoogleGreat customer service and I highly recommend Regan and Hallworth. Victoria was wonderful and such a lovely person.
Jen · 30 October 2022
Agent replied · 28 May 2023
Thank you Jen. We always really appreciate it when people take the time to leave us a review. Victoria is currently off on maternity but we will let her know what you said. I know she will be delighted.
★★★★★ 5/5
TrustpilotAbsolute first class service
Absolute first class service, Lisa was amazing thoughout. Would highly recommend and definitely use again.
Daniel · 25 October 2022
Agent replied · 6 July 2023
Thanks Daniel. We will let Lisa know how pleased you were.
★★★★★ 5/5
TrustpilotFabulous service all round
Fabulous service with what was a difficult and at times frustrating chain. Professional, friendly, and always kept us up to date. Would use again!
Catherine · 22 December 2025
★★★★★ 1/5
TrustpilotTenants in a property rented through…
Tenants in a property rented through Regan and Hallworth reported that their back door wouldn't close properly or lock and it took months for it to be fixed. They haven't been compensated for having to live in an unsafe house in an area with lots of break ins, not to mention the heating bill having an open door over winter. I won't be renting through them.
Jessica · 1 July 2024
★★★★★ 5/5
TrustpilotWe would highly recommend Regan &…
We would highly recommend Regan & Hallworth for both for their Letting and Sales Services. Lee & Laura has helped us over the years as landlords with good advice, help and support when required and Megan on the sale of the property as she always kept us updated of the progress on the sale from start to finish.
Amanda · 28 October 2022
Agent replied · 6 July 2023
Thank you for continuing to use our company for both sales and letting and are delighted that you have found the time to leave such a nice review. Thank you so much.
★★★★★ 5/5
GoogleGreat communication from start to finish. Special mention to Lisa and Megan, very professional and friendly.
Jeanette · 20 July 2024
★★★★★ 5/5
TrustpilotGreat service
Lisa in particular, but all at Regan and Hallworth were great through the process supporting me to get my house on sale quickly to enable an offer. Unfortunately I’ve decided not to sell at the moment due to market conditions but I will certainly use them again in the future.
Jo · 27 October 2022
Agent replied · 6 July 2023
Its a shame things didn't quite work and despite you not moving this time we really appreciated you leaving us a 5* review and look forward to hopefully helping you to find another suitable purchaser in the near future.
★★★★★ 5/5
GoogleBrilliant service used for both sale and purchase. Paula went above and beyond
Michelle · 16 April 2024
★★★★★ 1/5
TrustpilotI would like it if the estate agency…
I would like it if the estate agency could answer to the alleged state of the property in Wigan. ACORN members Lizzy and Roxy have reported they lived without a lock on the front door for 6 months. Does the agent think this an acceptable way to live? Do they plan to rectify the situation?
Jessie · 1 July 2024
★★★★★ 5/5
GoogleI had a fantastic experience with the team here purchasing my new property, Paula especially was incredibly helpful throughout the process and I would recommend them. The sale was quite long and complicated and they were invaluable at key stages.
Zack · 26 March 2023
Agent replied · 28 May 2023
Hi Zack. Thank you for taking the time to leave us a review. We hope you are enjoying your new home and Paula sends her best wishes.
★★★★★ 3/5
GoogleI'm giving 3 stars because the marketing of the house was very successful, the photos were excellent and the initial management of the sale was very good. As soon as we accepted an offer however, all communication stopped. I have not had an outbound call from them in 11 weeks. I have phoned them, maybe 3 times maximum, to ask if they could push for dates from my purchaser, or get information from my seller, who is also using them, and none of my phone calls have been returned. The lady I spoke to said "you have Mr Xs number don't you?" when I asked for some information. I explained that this was the point of using an estate agent. I have never experienced such bad attitude and lack of service in buying or selling a house. I gave them another chance after experiencing poor service in 2003, well more fool me. Never again
Rachel · 26 March 2021
★★★★★ 1/5
GoogleWorst company I've ever dealt with, extra star for getting back to me.
Ged · 31 August 2025
★★★★★ 1/5
GoogleRang up to request a viewing in , took my details and said they would get back to me. That was 3 days ago and nothing
Would be very worried if I was selling with them.
_elab_ · 26 March 2016
★★★★★ 1/5
GoogleI wanted to view a property (76 Fairman Drive), they would not do it unless I gave my postcode, oh well, no sale for them. Great business model.
Jay · 26 March 2023
Agent replied · 28 May 2023
Good morning Jay. It is company policy and recommended as essential practice by the property ombudsman for any estate agent to take personal details for a client who wishes to view any of their properties. This includes taking a corresponding address so we can verify the client and provide security / peace of mind for our vendors and our staff who may be conducting the viewings. If you are not prepared to leave these details i suspect you will find it impossible to view any property with any reputable agent. If you can provide us with the information we would be delighted to arrange this viewing for you. In the meantime i will be asking google to remove this review. Best of luck in your property search. Regards Joel
★★★★★ 1/5
TrustpilotSafety
The door in your tenants property was broken and did not properly close. This was reported to the estate agent in October 2023, but never fixed. You can't keep shifting the blame to the landlord, someone must take responsibility!
Courtney · 1 July 2024
★★★★★ 1/5
GoogleI booked a viewing on Friday had to call on Monday as never received a confirmation email. They confirmed it at 9:30 am , made my way 45 minutes before they send me a cancellation and offered rooms with shared bathroom while told the agent that was looking for an en-suite one . No apology for their disgusting service . Do not rent with them they don’t sound reliable at all . Avoid!
Albina · 26 March 2021
★★★★★ 5/5
Trustpilotamazing the team at Regan & Hallworth
I just want to say how amazing the team at Regan & Hallworth, Wigan have been … they went the extra mile & I felt expressed the highs &
Mrs · 19 October 2022
Agent replied · 6 July 2023
Hi Julie. Thank you for leaving us such a lovely review. If you do ever brave moving again we would love to hear from you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
