Reeds Rains reviews in Widnes

★★★★★ 5/5

Google

Very pleased with the service, especially Laura in the Widnes office who has always chased up & called me back regarding previous tenancy & re-let of property in Runcorn, a credit to the branch :-)

Sue · 25 August 2019

★★★★★ 1/5

Trustpilot

Do not rent a property at Reeds Rains - appalling!

Do not rent a property through Reeds Rains. I rented a property for 6.5 years through WIDNES branch the initial experience was good. After vacating on 7th July I have still NOT received my deposit back of £1250. After chasing constantly for some assistance/update/support visited the branch nothing to do with them now. Laura Wilson Property Manager her words "I do apologise for the delay, however I can not release the deposit without the landlords consent. We are chasing this and will update you shortly". No update I've chased yet again. Absolutely disgusting. What's the point of renting through Reeds Rains as an agency if the landlord has all the control might aswell rent direct for all the good they've been!

Dan · 15 September 2020

★★★★★ 2/5

Trustpilot

Friendly staff but no reply

We viewed a property through Reeds Rains recently, and the lady present at the viewing was very friendly!However, we never got a reply about the landlord's decision. It is just disappointing because we had to travel a long distance to see the property.Portishead branch.

Caio · 11 August 2021

★★★★★ 5/5

Trustpilot

Buying a property

Christine at Trimdon Avenue, Middlesbrough Branch. Helped to make the exchange of contracts happen when things stalled by going above and beyond and speaking to all involved. Very helpful and with constant updates. Can’t thank them enough.

Jen · 16 August 2022

★★★★★ 5/5

Trustpilot

I put my parents house on the market…

I put my parents house on the market with Reeds Rains in January and after 2 weeks the second couple to view the house put an offer in. I can’t thank all the staff enough but most of all Nina at Reed Rains for all they did to make sure the sale went through smoothly, especially as we had the Coronavirus pandemic which held up the completion of the sale. I would recommend Reeds Rains to anyone who is looking to sell their house in the future because of their professionalism and knowledge in pricing houses. All in all, a fantastic service from all involved.

Paul · 27 August 2020

★★★★★ 1/5

Google

A TOTAL SHAMBLES. Would award 0 stars if I could. Handed the keys back to our property 2 weeks ago today, the inspection (which cost £120) took place 2 days later. The inspection showed each room in the house to be in "good condition" "good domestic clean" and "no maintenance required". Superb, the deposit should be sent back within a few days I thought, as has been the case with all other estate agents I have used previously. Not this time though. Despite the report showing the house to be clean, I was informed a week later that the landlord was looking to deduct some cleaning charges which came as a huge surprise given the reports of the inspection and also our own photos which we took before leaving, showing the property to be in great condition. Over 30 calls/e-mails ignored, and still now 14 days later the hopeless staff in the Reeds Rains call centre are unable to advise an amount that the landlord is looking to deduct. This company is great when setting up and taking your money but beyond a joke when it comes to giving your deposit back. Staff in the branch not interested in helping, instead palming you off to the call centre who are totally uninterested and quite frankly, totally useless. Avoid at all costs - an utter shambles who are only interested in taking your money. Unsurprisingly when I shared my experience on social media, there were several more comments from people who had also been ripped off when trying to claim their deposit back. Still none the wiser as to where we stand, will be disputing any charges when someone can be bothered telling me how much they are and reporting to the relevant organisation. Bigger con artists you will struggle to find.

Andy · 24 August 2020

★★★★★ 5/5

Google

I called today and spoke with Ellie, she was friendly, polite and professional, such an asset to yourselves. Ellie managed to arrange a viewing the same day, which again was amazing service. We met John at the property who was great he showed us around and answered and questions we had. Arriving home we received a courtesy call from Ellie who we felt has gone above and beyond with us. Well done on employing such a diamond she has given us a lasting positive experience and we would recommend you to others.

Lindsay · 24 August 2020

★★★★★ 5/5

Google

Bought a house through Reeds Rains and felt that they could not be any more helpful. Very upfront and honest regarding their seller's attitudes, and very helpful through the whole process. Also very accommodating for the number of viewings I arranged to the property. I often found when there seemed to be very little communication between solicitors I could speak to Reeds Rains and know that they would do everything they could to move the process along. Would highly recommend to anyone looking to purchase a house.

Christopher · 24 August 2020

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service, very impressed. I contacted the Chester branch and dealt with Nikki Pike who I found to be very knowledgeable and helpful indeed. Nothing was too much trouble. Thank you!

Lisa · 18 August 2020

★★★★★ 1/5

Google

Please don’t sell your property with this branch, I’ve gave you fare warning, beware!

Kimberly · 8 August 2025

★★★★★ 5/5

Trustpilot

Amazing Customer Service!.

I am always amazed on the high quality customer service provided by Reeds Rains.Heather who works for Reeds Rains is truly amazing and always over exceeds my expectations.

Kel · 22 July 2021

★★★★★ 5/5

Trustpilot

Outstanding professional quality service Reeds Rains Carrickfergus

I have used the letting services of Reeds Rains Carrickfergus for a decade, the whole team are so professional & very friendly, it’s a real pleasure to deal with any of the staff, and a real stand out is Lisa who has been so helpful & supportive over the years, her care & attention to both the landlord & tenant has been amazing. Thank you so much it’s a real pleasure dealing with such a professional, caring company.

Margaret · 11 February 2021

★★★★★ 1/5

Trustpilot

Total bad experience with reeds rains

Total bad experience with reeds rainsgot the house but when I went to clean the house prior to the move we found alot of damp on various walls around the house around plug sockets which was dangerous.this was going to be my first home with my little boy this was not livable conditions and they was going to make me stay therethey came to a decision with the landlord to let me out of the contract due to alot of work needing doing only if I let them keep first month rent, bare in mind this house would not be livable, and if the work was to get done I couldn't live there and still had to pay.I just find my first experience with them weren't the best.

Kirsty · 30 July 2020

★★★★★ 4/5

Trustpilot

A landlord's viewpoint

We have been landlords of just one property which was fully-managed by Reeds for the last 2 1/2 years. We can genuinely say that their service 2017 in finding a tenant, checking them out, & viewings was very good. Our single criticism of their service at the beginning was that messages which were left sometimes failed to be passed around the office as quickly as we hoped. This has improved over the time and there isn't a problem now. But their services are more costly than their competitor's rates. The online portal is good in principle, but only just ok in practice, because it isn't always up-to-date, things which have been resolved aren't always closed/removed quickly, and the accounts side is fairly nondescript. We have recently changed tenants with the invaluable help of a new-to-us lettings manager, ie Sonia. (who we didn't know had replaced Rob). Maybe an announcement was made, but we didn't see it. We have found that their check-out fee for the previous tenant, and their set-up fees for finding & checking a new tenant, and for the Inventory, have all increased significantly in 2 1/2 years. Having criticised Reeds for that, the team in the office have been excellent throughout the lengthy change of tenant process. Sonia has always been positive and pro-active, and open to our ideas - some of which she has tactfully advised against! We feel we have been well-advised throughout and Summer, Brooke, Rachel have always been there to help, even if it meant passing a message on - the difference from before is that now we are more confident that it will actually be passed on. Full marks too for everyone for answering our incoming phone calls promptly! - no 'you are in a queue because all our operators are busy', or switching to insane music, and such annoyances. I give 9/10 to the staff, 6/10 to prices, and just 5/10 to the portal. Main suggestion: is there a better way of communicating staff changes so we know who is doing what? And a big up to everyone from us. Sam & Barbara

Sam · 29 July 2020

★★★★★ 1/5

Trustpilot

Unprofessional and unethical

Unprofessional and unethical. It didn't say offers around, it said asking price. Was told asking price had been offered, how much more were we prepared to pay? Since when did it turn into an auction!?? State offers around if u want to alter the price.

Dawn · 28 April 2021

★★★★★ 5/5

Trustpilot

RR HG amazing staff....especially jake you are a special Guy

I think the RR branch in hazel grove are actually the best and most professional we’ve ever dealt with in over 25 years of letting our properties. Feel blessed to have a property in ‘The Grove’ and we do need a branch on the ground that we can deal with someone who picks up the phone and helps! Jake and also Laura who are always happy to chat and help and actually nothing is said with a ‘sigh’ oh what now! Love them all.

Nicola · 27 July 2020

★★★★★ 5/5

Trustpilot

Reeds Rains Gosforth

Reeds Rains Gosforth - Brilliant staff and communication throughout with regular updates followed with e-mails. Highly recommended and chose these as they were the only Estste Agent in the area where an actual person answered the phone instead of having to leave a voicemail.

Amanda · 14 June 2024

★★★★★ 3/5

Trustpilot

Not very impressed

Used them to sell my parent’s house.Firstly, they overvalued the property, despite me saying it was too high and then when viewers felt it was overpriced came back to me saying I should reduce the price to the original figure I had suggested.Secondly, they changed their fees from a percentage to a fixed price which meant they no longer had to make any effort to obtain the best selling price.Thirdly, I accepted an offer which was conditional on taking the property off the market, once this was done the buyer promptly reduced the offer by 20k. Bizarrely my estate agent tried to persuade me into accepting the new offer. Suffice to say I didn’t accept but eventually had to take a revised offer as estate agent was reluctant to put house back on the market or contact other people who had previously made offers close to this figure.At the time I was living about 200 miles away and just felt I was being pressurised into selling.I even asked if they would consider reducing their fees given that the property was selling for well below their professional estimate but they refused.With hindsight I should have used another agent.They will sell your property but don’t expect too much else.I’m afraid I cannot recommend this company.

Richard · 23 July 2020

★★★★★ 1/5

Trustpilot

Bad communication, questionable property management and no consideration for tennant safety

I moved into a rented flat and Reeds Rains had stated that they had checked over the flat and it was fine to move in. To begin with they seemed responsive and sincere. Upon moving in we found a broken window which wouldnt close, a broken french door which didnt open, the flat was dirty, wardrobe was broken and floorboards were broken. We reported these issues immediately as the broken window posed a security risk. They sent a contractor a few days later who locked the window shut never to be opened again. We spent 6 months trying to get all of the above issues fixed. They still were not fixed when we moved out dispite us contacting them regularly.Whilst living in the flat we also encountered a leak. It took Reeds Rains a while to send anyone round to fix it and it still was not fixed when we moved out dispite the fact that they are contractually obligied to ensure that the property is water tight. Throughout this time our area coordiantor was either unavailable or provided false aknowlagment as non of the above issues were ever fixed dispite us chasing them up regularly and dispite our safety concerns. We were told to contact contractors and other flats to fix the issue ourselves.This was my first home and this exciting experience was filled with stress, worry and frustration. I moved out after 5 months as I could not face living there any longer.

Grace · 17 July 2020

★★★★★ 5/5

Trustpilot

Having not sold a house in many years I…

Having not sold a house in many years I wasn't too sure of the process. Glenn and Emily at the Stanley branch of Reeds Rains guided me through it with patience and an understanding of the reasons for the reluctant sale, making that process a great deal easier to get through, keeping me constantly up to date with progress.

JD · 6 July 2023

★★★★★ 5/5

Trustpilot

Reeds Rains Letting Service…

We used Reeds Rains to let out our property. We currently do not live in the UK so everything was managed over the phone and via email. The team was always available to respond to calls and all correspondence via email was extremely efficient. We received a great service, highly recommend and know we have peace of mind that such a good team is in place managing our property long term 🙏👍👍👍

Laura · 25 February 2022

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE!

VERY POOR SERVICE!One star too many !I rented a property from Reeds Reins and although the branch couldn’t have been more accommodating and helpful there were lies from the beginning. I was not informed about the full condition of the property when moving in and soon experienced severe problems for my health (damp which is a risk for someone who is asthmatic). When I contacted the branch in relation to the damp issue they pretended not to know. The damp was that severe that whenever there was rain the basement would flood and due to the lack of insulation in the property it was colder in the property than outside the property in the middle of winter. Even though the landlord was ultimately to blame for the repair works the company didn’t chase him and should have put him on the rogue landlord list as he was out to make a quick buck and was HIGHLY unprofessional to the point of just turning up one night at nearly 10pm hammering the door like a thug as he brought round a ‘Christmas present’ and suddenly started getting repairs done, this was after threatening legal action due to the conditions. Over the 10 months I was in the property I had to call the management company numerous times but didn’t get anywhere. I constantly had to chase for things to be looked at and the different departments didn’t communicate with each other. The customer service agents at the management centre didn’t have a clue about basic maintenance queries, I rang up once as my radiators needed bleeding but due to a potential pressure issue needed this doing by a professional (as advised by a handyman). When I told this to the management company I was told that they couldn’t do anything and that I needed to contact my local water supplier. When you do get through to somebody they promise you callbacks from the relevant teams but the callbacks never happen. Even at the end of the tenancy I had to ring three separate times for updates and was promised all three times a call back from my ‘property manager’ but when I eventually managed to get through to her about a week later I was told I should have never been promised a call back. She the told me I would be updated with how the process was going however again I had to do all the chasing and had to ask for the inventory as this had NEVER been supplied to me. When the check out report was completed I was originally going to be charged for cleaning fees as the person who had carried out the check out report had never seen the inventory and couldn’t compare the two even though the property was a disgrace when I moved in.I also made a deal with the landlord to exit my contract 2 months early and pay a reduced rent.However when it came to a reference from them, they over exaggerated the amount I owed and made it seem like I owed a lot more than I did.This complicated matters with my with new estate agents, I had to explain to them the issues with reeds rains and the fact I was on a reduced rent, I felt embarrassed humiliated that reeds rains lied.I WILL NEVER USE THIS COMPANY AGAIN. If you want a smooth and easy process do NOT use them.

Kirsty · 20 June 2020

★★★★★ 5/5

Trustpilot

They r really helpful and really nice…

They r really helpful and really nice people nothing is to much for them to help you with we bought are house through them and they were fantastic and now we r selling my nans house and it's been sold very quickly due to the help. Ov the people in tere

MISS · 18 January 2024

★★★★★ 5/5

Trustpilot

The staff at the Doncaster branch…

The staff at the Doncaster branch especially Pam and Richard are so good at what they do.They care and give 100% throughout i couldnt hope for better service when buying a home

Michael · 12 June 2020