Trusted Agent profile · Widdrington
★★★★★
1,136 reviews across 2 platforms
Grange Road, Widdrington, NE61 5LX
Part of Gleeson Homes Tyne and Wear, see every office.
Gleeson Homes Tyne and Wear's office in Widdrington, at Grange Road, is rated 3.6 out of 5 across 1,136 reviews on two platforms, including 11 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. Gleeson Homes Tyne and Wear hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Widdrington.
Every review we hold for the Widdrington office, from every platform, shown as written. First names only.
5/5
Trustpilot5 Star incompetence
I’m giving Gleesons 5 stars for their incompetence. I would not recommend buying from them as they would also get 5 stars for making excuses when reviewing your snag list. Remedial work is shoddy and often makes the problem worse, that’s when they can be bothered to turn up. Absolute rubbish!!!
5/5
TrustpilotWe love this developer!
We love our house! Any problems have always been fixed perfectly and quickly. The site team and sales were incredible through our entire purchase journey. We love the quality of our house and would never look back. Affordable quality homes! 5 stars! Thank you gleeson!
Hi, thank you for your review. We love to hear about our customers experiences and their home buying journey. We appreciate the lovely feedback. Kind Regards
1/5
TrustpilotThey are an absolute nightmare
They are an absolute nightmare . The drains are terrible and blame the neighbours baby wipes absolute load of rubbish . The house was so bad we moved after 7 months . We did get 2k compensation as I went to the papers and they told me to drop the report and they would give me 2k . They did start with 500 though . They are absolute terrible cowboys . All the good reviews seem to be those who are at sale point . You just wait you are going to regret it . Someone told me that and i ignored them I wish I didn't
1/5
TrustpilotRuined our lives buying a gleeson home
Ruined our lives buying a gleeson home. Everything you can imagine is wrong with the house. We have had time off work due to stress for the shambles of the way our house has been built and the problems we have had. Avoid at all cost, everything is cheap, built quickly by kids & you will not hear from sales the minute they have your deposit.
5/5
TrustpilotI recently purchased a home on the…
I recently purchased a home on the Greymoor Meadows development. Brilliant location and Zara the sales executive was very helpful throughout the process!
Thank you for your review JessIts lovely to read how much you love the location of our Greymoor Meadows development, and how well Zara looked after you throughout your purchase journey.We will be sure to pass on this feedback, which will be really well received by Zara.Kind RegardsGleeson Homes
5/5
TrustpilotFirst-time buyer and lovely development…
First-time buyer and lovely development at Greymoor Meadows Couldn't fault the house and the staff, Brilliant service from Zara Joe Jamie and Trevor,
Thank you for your review ChrisIts great to hear that our whole team at our Greymoor Meadows development have been brilliant, and we will be sure to pass on your feedback, which we know will delight them all!Kind RegardsGleeson Homes
1/5
TrustpilotAvoid this company
Avoid this company. They have the worst customer care. They will hurry you and rush you through sales and then take your money and ignore your snags and problems. They will promise you x y z to shut you up but they will not deliver. Your house isn't freehold it's fleecehold: Restrictive Covenants with permission fees and estate management company charges which are currently unregulated and uncapped.
5/5
TrustpilotAmazing experience from start to finish…
Amazing experience from start to finish at rainsborough park, Sharon has gone above and beyond for myself and partner. Can’t thank her enough
Thank you for your reviewIt is wonderful for us to read how well Sharon has looked after you and your partner through your dealings with her at our Rainsborough Park development.We will pass on these kind works to Sharon, who will be delighted!Kind RegardsGleeson Homes
1/5
TrustpilotIs buyer buy Gleeson Home MUST use their Meridian broker? Even buyer have own bank mortgages approval ?
My son is a first time buyer. Is anyone can tell if Buyer want to purchase a Gleeson Homes, buyer MUST need to use and go through their Meridian Mortgages Broker , even buyer have own bank approval mortgages ? I have a doubt of this company Meridian broker and their mortgages adviser professional conduct. Unfaired treatment, sexual discrimination and racial discrimination. Disqualified my son Financial Qualifications without ask my son proof of documents. That's mean if they are happy to sell a house to you , you will qualified, if they don't like to sell a house to you, they will make a decision told you disqualified on the phone. Weird and suspicious broker ... I felt seems like a scam group to collection buyer personal data , such a passport, driving licence, bank statements , P60 ....etcHas been emails to relevant departments rised up a complainted and appealed. I must fight back their unfaired treatment unreasonable financial qualifications disqualified decision.
1/5
TrustpilotHi Northbeck grange
Hi Northbeck grange, Gleeson are really helpful In the start in the journey but as soon as you get ur keys than forget about any help u will be for ever looking for them, and they will tell you next week again and again and u will be constantly waiting for your work to be done, absolutely disgusting after service, they really need to improve there service and not make fake promises
2/5
TrustpilotVery disappointed after purchasing my…
Very disappointed after purchasing my new home. Sales lady forgot to mention that my rear garden doesn't come with the purchase of the property. Now I'm left with no turf, no gate or partition and an unkempt garden. The front of the property wasn't cleaned . All other properties next to mine are tidy. Mine just stands out looking untidy with piecesof paper lying around. 'm so disappointed .
4/5
TrustpilotNaomi Bell of the Moorside Place…
Naomi Bell of the Moorside Place development was incredibly helpful and personable. Explained everything perfectly.
Thank you for your review EwanYour feedback regarding your experience dealing with Naomi is great to read, and we really appriciate you taking the time to share this feedbackKind RegardsGleeson Homes
5/5
TrustpilotVery good experience
Very good experience. Ginell explained everything soo good.
Thank you for your review AroojWe appreciate you taking the time to share your thoughts with usKind RegardsGleeson Homes
5/5
TrustpilotI experienced exceptional customer service
I experienced exceptional customer service. Despite the heavy rain pour on weekend, the staff took their time to take me to view the property.
Thank you for taking the time to review your recent Gleeson experience Mr Akinmulero.Please do not hesitate to keep in touch with our sales team should you need any further assistance.Kind RegardsGleeson Homes
1/5
Trustpilotmy gutters broke 3 times in 1 year.
My gutters broke 3 times in 1 year.It took the cowboys 2/3 months to come back and 'fix' them, after many emails sent to the main office.The site manager is completely useless, only lies like 'the cowboys are coming this week', but nobody shows up, while all rain water pours down the wall of the house.When is this gonna be over, Gleeson?
5/5
TrustpilotSo far so good…
We have recently reserved a home with Gleeson and everything has been smooth sailing so far! Our sales executive rings or sends us email updates each week and when we have had any queries they have been very accommodating to help :)
Hi Georgia, thank you for your review. We love to hear about our customers experiences and their home buying journey. We hope you love your new home when it is complete, all the best! Regards
5/5
TrustpilotGood experience from Jackie at Acklam…
Good experience from Jackie at Acklam gardens, helping me buy my first house
Thank you for your feedback ChastityYour positive feedback regarding the service Jackie has provided whilst you purchased your first new home is really appreciated.Kind RegardsGleeson Homes
5/5
TrustpilotVery accommodating with house viewings…
Very accommodating with house viewings and a great help with the buying process.
Thank you for your reviewwe really appreciate you taking the time to leave us this feedbackKind RegardsGleeson Homes
1/5
TrustpilotAwful. AVOID!
Awful.. Since moving in anyway.. Before we moved in everything was spot on, constant updates, being invited to look at progress, any questions answered no problem.. 2 years later its been a constant chase to get anything done! Excuse after excuse to not replace manky cupboards where water had leaked due to taps not being fitted properly, the bath wasn’t sealed properly so the bathroom skirting boards & flooring is a mess! Unfortunately we live in a house on one of those awful stone turning circles which is bald & builders throw their mess onto, again not their problem as apparently was all up to standard. The road in the street is a complete mess, all houses have been finished a year at least now & still ongoing issues with drainage & contractors dropping out of doing the job! This (thank god) is just our starter house to get us onto the ladder which we were hoping to stay in for around 5 years.. we’re 2 years in & can’t wait to move! Shocking customer service & they don’t give a loss what mess they cause & leave you to deal with once you’re in the house!AVOID
1/5
TrustpilotGleeson at canal walk
Gleeson at canal walk, Hapton have lied from day one. We have approved for a mortgage and signed up to the NHS priority program and had no information at all. Constantly having to contact them and being told we will phone you back and then no further contact. Excuse after excuse, if you can't provide quality customer care then do something about it. Makes you doubt the quality of the building structure if they can't even manage that. Get organised! The house we have waited on all year was given to someone else when we was supposed to get NHS priority, no contact yet again. If this is the way you treat customers I dread to think what would happen if something was wrong with the house and we needed you to resolve it. 10 year warranty my a...
2/5
TrustpilotDon’t want to know.
Quick to take your money but once that handover is done they don’t want to know you, paid for them to lay my grass, the drainage isn’t working properly so now 80% of the grass is dead and just mud, they’ve closed the case on the portal without my signature, people will say they’re cheap house but they’re not but they are built cheap.
1/5
TrustpilotIf I could give gleeson 0 stars I…
If I could give gleeson 0 stars I would.My daughter signed for a house at Ransom Court in Nottingham in April 2019.She was told it would be ready to move into in August, then September, then November, you get the idea! She eventually got the keys in February 2020, this was after her and her partner had been living with me for 5 months as they had given up a flat as gleeson had said the house would be ready.Needless to say the house has had loads of snagging issues including faulty guttering which had to be fully taken off and put back on, external doors that won't open or close, holes in plaster board that have just been patched over when being promised they would be full replaced, the toilet wast bubbling up in the bath, the bath moving away from the wall and the sink also coming away from the wall. I could go on, but you would get board of reading. Moving onto lockdown, obviously building had to stop on the development which meant the house next door couldn't have their garage built, the garage boarders onto my daughters garden, wire fencing was left on her garden/her land for 7 months, and she was promised that once they had finished building the garage then the fencing would come down and her garden would be levelled and top soil put on.This has obviously not happened but the new houses gleeson ar still building have had all their gardens sorted. If anyone knows how to escalate a complaint through gleeson where they are actually listened too and actions taken then pleas could you share or just DONT get a house through gleeson
5/5
TrustpilotBeen in my house a few month now in…
Been in my house a few month now in Ashington. Have to say I have had nothing but a superb experience from the beginning. My purchase was delayed by covid but I wasn't bothered and allowed me to complete late summer which was better with lighter nights. All the staff seem to have changed but they have all been superb, and the aftercare so far has also been surprisingly good. I recieved a welcome hamper at the start and even got a call direct from the director in the main office to ensure I was happy! A few faults but when I complained about them they were dealt with in good time, and they have also never stopped building more houses with covid, which is a good sign. The site is kept as clean as it can for a building site.I don't understand why the reviews are so bad unless it's completely different company to the one I have dealt with.Best of all the same house design which I bought is now on sale £4000 more than what i paid so my house will hopefully keep going up in price!All i can say is well done gleeson and thank you, and please don't be put off by the bad reviews. I can honestly say all the neighbours I have spoken to have the same opinion as me
2/5
TrustpilotNo such think at customer care support
I’ve lived in my Gleeson cork home now for 8 weeks and believe I have given it enough time to provide an honest review. If I did this prior to moving it would of been 5 stars, I couldn’t fault the sales and customer service I received prior to moving in, I felt cared for and supported every step of the way and literally from moving in, ditched. The issues I’ve faced over the last week have been far from small snags, I’ve had blocked toilets, a bath which was left with water in for two days before I kicked off such a stink on social media that it was then fixed. My kitchen still isn’t finished, my driveway and path isn’t completed, and I’ve been left with a hole in my living room wall for the last month. I have lumps of concrete under my carpets... The worst part is the lack of care and support, you’re either ignored or really have to shout and complain before you get a response where Gleeson just blame someone else. I hate confrontation but felt like I’ve been pushed into no other option, my new home experience has been totally ruined and i now feel unhappy and trapped in an unfinished home. My neighbours moved in at the same time as me and we’ve all had a similar experience and not one of us have had a positive experience. I’m just grateful I have lovely neighbours because there really isn’t much else positive to say.You life and learn, you get what you pay for.
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Tell us what you need and we'll put you in touch. Gleeson Homes Tyne and Wear hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Widdrington.
