Trusted Agent profile · Widdrington

Gleeson Homes Tyne and Wear Widdrington reviews

3.6

★★★★★ Good

1,136 reviews across 2 platforms

Grange Road, Widdrington, NE61 5LX

Part of Gleeson Homes Tyne and Wear, see every office.

Gleeson Homes Tyne and Wear's office in Widdrington, at Grange Road, is rated 3.6 out of 5 across 1,136 reviews on two platforms, including 11 Google reviews rated 3.4.

Google logo

3.4 / 5

11

Reviews on Google

This office

Trustpilot logo

1,125

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Widdrington office, from every platform, shown as written. First names only.

1/5

Trustpilot

Constant problems with the boiler

Constant problems with the boiler They amount of burst pipes I've had is unrealREPORT THEM TO NHBC THE MORE REPORTS AND PROBS RECORDED THE HIGHER GLEESONS PREMIUMS BECOME

Jason · 8 March 2020

1/5

Trustpilot

Awful

Awful. Will rush you and the build to completion, receive their money and then forget you exist. To resolve any defect is near impossible. No care for customers

Ryan · 23 August 2019

5/5

Trustpilot

Mixed Reviews - Concerning

Hi Gleeson Homes,

Ravi · 13 April 2026

Agent replied · 1 June 2026

Thank you for taking the time to read our reviews and for sharing your concerns. We understand that consistency at the completion and handover stage is a vital part of the home buying experience. We’re pleased that our sales teams are consistently recognised for the support they provide early on, but we also take feedback about quality checks and post handover care very seriously. We actively use customer feedback to improve our service, and our customer care teams remain in place to address any issues promptly should they arise. We are also continuously reviewing our internal processes and quality control measures at completion to ensure closer coordination between our construction and customer care teams. For further reassurance, once your new home is fully built, an independent building inspector will inspect to ensure your new home meets the NHBC standards before handover takes place. We appreciate that buying a new home is a big decision, and we’d always encourage prospective buyers to speak directly with our team, visit our developments, and ask any questions they may have so we can provide reassurance and clarity at every stage. Kind regards, Gleeson Homes

1/5

Trustpilot

Worst customer experience

Worst customer experience Lies for two yearsPoor quality houses

Matterson · 19 December 2022

1/5

Google

Likely to flood

Nick · 16 January 2026

5/5

Trustpilot

A well built house is very warm with no…

A well built house is very warm with no claims

Mrs · 5 March 2020

1/5

Trustpilot

They don't deserve a star.Worst company…

They don't deserve a star.Worst company ever.

Mazilu · 7 November 2019

5/5

Google

Rating only, no written review.

Daniel · 14 November 2024

5/5

Trustpilot

Very Helpful and Listened to my needs

Rating only, no written review.

Daniel · 28 October 2024

Agent replied · 24 August 2024

Thank you for your review DanielWe really appreciate you taking the time to share your experience with us.Kind RegardsGleeson Homes

4/5

Google

Rating only, no written review.

Soin · 15 September 2024

5/5

Trustpilot

Great service

Ciaran · 20 May 2024

Agent replied · 13 June 2024

Thank you for your feedback Ciaran - its much appreciated.

5/5

Trustpilot

Very professional and supportive staff.

Rating only, no written review.

Adriana · 23 February 2024

Agent replied · 13 June 2024

Thank you for your review AdrianaYour comments are much appreciatedKind RegardsGleeson Homes

1/5

Google

Rating only, no written review.

Dale · 14 April 2023

3/5

Google

Rating only, no written review.

Shannon · 14 April 2023

4/5

Google

Rating only, no written review.

Sean · 14 April 2023

5/5

Google

Rating only, no written review.

Anonymous · 14 April 2023

1/5

Trustpilot

not good at all

Rating only, no written review.

Sally-ann · 27 June 2022

Agent replied · 13 June 2024

Hi, thank you for your review. In order for us to investigate your concerns further, would you be able to contact our Customer Care team on customercare@mjgleeson.com with your full name, plot number and development. Regards.

5/5

Google

Rating only, no written review.

Jordon · 14 April 2022

3/5

Google

Rating only, no written review.

Carolyn · 14 April 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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