Trusted Agent profile · Widdrington
★★★★★
1,138 reviews across 2 platforms
Grange Road, Widdrington, NE61 5LX
Part of Gleeson Homes Tyne and Wear, see every office.
Gleeson Homes Tyne and Wear's office in Widdrington, at Grange Road, is rated 3.6 out of 5 across 1,138 reviews on two platforms, including 11 Google reviews rated 3.4.
Every review we hold for the Widdrington office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly & caring sales personal always…
Friendly & caring sales managers are always there to help, advise in any way they can ( Sue & Manish)
Hi Karen, Thank you for taking the time to leave a review. We're delighted to hear of your positive experience and will pass your feedback on to the team! Congratulations on your new home and thank you for choosing Gleeson. Kind regards, Gleeson Homes
1/5
TrustpilotAvoid Buying A Home With Gleeson
Awful experience with gleeson. All they care about is selling houses and making money. Once you move in they don't care.I've had several leaks in my house, causing mold and they take over 6 months to get resolved.The drainage around the estate isn't suitable for all the houses within the development. Therefore on most occasions, the area just smells like sewage.They refuse to fix the roads until the development is complete, so expect punctures on your tyres. The support is terrible.The complains department don't answer their phones.The only decent people are the sales team.The house I have is a nice little house, but with the amount of issues I've had, then it doesn't make it worth having. If you want a new build, find a smaller development and don't waste your hard earned money with Gleeson homes
Thank you for your review CallumIts great to see that both our site and sales team have fully delivered on what we would expect them to do for all our customers. We pride ourselves on supporting and guiding our first time buyers throughout what you rightly recognise as a potentially daunting process, so as you can imagine we are delighted that this was the case for you.It is also pleasing to hear how your snagging has been handled, and we are happy to hear that you are settling ito your new home so well.Thank you again for this comprehensive review - it is very much appreciatedKind RegardsGleeson Homes
5/5
TrustpilotBracken park louth
Stella at bracken park really helped making moving into our first home alot Easier than expected, she was always in contact with us over everything and made the whole process smooth. The whole process only took 6 weeks from start to finish a lot quicker than we initially thought. We’ve only been living in our new home a few weeks and we love it. We can’t thank them all enough.
5/5
TrustpilotA new house
My wife and I have just put a deposit on a new Gleeson house. The ladies in the sales office at Rhodesia, Shelly and Sue were helpful, knowledgeable and explained the process in a way that was easy to understand.
Thank you for your reviewWe are pleased to hear about your recent reservation, and that Shelly & Sue were able to assist you so well.Exciting times ahead, and we look forward to welcoming you into the Gleeson family as soon as your new home is complete!Thank you fo taking the time to share your thoughts with us, it really is appreciatedKind RegardsGleeson Homes
5/5
TrustpilotCarrwood Park
My boyfriend and I have just bought our first home on the Carrwood Park development. I cannot thank, praise, and speak highly enough of Sarah, Shaun and all of the team!! We absolutely love our first home and cannot wait for the future in it. From day one, everyone we have worked with and spoken with have had the best knowledge and helped us with the highest respect and confidence. Couldn't recommend this company and these people enough to anyone!!!
Thank you for your review GabbyWhat a wonderful review for us to receive! We can sense your excitment for the future, and that means an awful lot to us.Thank you fo taking the time to feed back to us - it means a lot.Kind RegardsGleeson Homes
5/5
TrustpilotTina Walker at Stoneyford Green
We were helped today by Tina at Stoneyford Green. We went to look at the show homes after driving past the development a couple of weeks ago. Tina couldn't have been more helpful - she answered any questions me and my partner had (we're first time buyers so we were a bit apprehensive) and went through all purchase options, schemes etc.We both feel so much better after going in and having a conversation and are looking forward to being updated on the houses coming up in 2025.
Thank you for your review AliciaWe are delighted that Tina was able to put your minds at rest as you start your journey looking for a new home!We hope that there is something suitable available to you soon as we would love to fully welcome you into the Gleeson family this year!Good luck, and kind regardsGleeson Homes
1/5
TrustpilotCowboy of a company - do not buy!
After numerous emails back and forth with the regional Managing director regarding the condition of our roads amongst other things on the Rainsborough Park site, we are still no further forward! We have lived on this site for coming up to 4years with raised manholes, damaged high kerbs, non existent pavements, green areas being used a rat run due to lack of bollards or fences to prevent it happening! Numerous promises for the work to be done and not, then when asked why to be given excuse after excuse. I have asked for a meeting with us residents and still waiting for him to come back with a date 2 weeks later!
Thank you for your reviewPlease can you confirm your plot number so that we can make contact to discuss this issue further?Kind RegardsGleeson Homes
1/5
TrustpilotWaste of Space
Been in the property for a year, with all the defects we had to sort its been a nightmare.Recently I've noticed there's a gap high level between the window and roof facia. Reported to gleeson as we are still in our 2 year warranty there response- As this defect wasn't discovered when I moved in they will not be carrying out any works as this isn't gleeson fault.* reviewedGleeson did react with a visit in July with a visit from the site manager who frankly not knowing my back ground in construction came across i didn't know what i was talking about 😂. Still no action has been taken.
Thank you for your review JamesWe have reached out to our regional customer care team and asked them to pass this issue back to our siteteam to ensure we inspect the problem and establish if this is indeed a warranty item.They will be in contact to arrange to speak to you very soon. Kind RegardsGleeson Homes
5/5
TrustpilotSolid Experience, Nice House! (Hawthorn Fields)
Contrary to all the negative reviews, we had a great experience buying through Gleeson. Scott was always available to help out and give updates on the house while it was being built. After moving in, the builders have always come round pretty quickly and fixed any issues and snags.As for the house itself, it is well designed with plenty of space and as with all new builds it is nice and energy efficient. As other reviews mention, there are a couple of snags on the finishing, but at the end of the day it is affordable and is a lot better than the houses we viewed in the same price range.Overall, very positive!
5/5
TrustpilotThe process to reserve my home last…
The process to reserve my home last weekend went so well!Mine was done by Karen but both Karen and Kath have been amazing throughout this exciting process.very well explained and very informative considering I am a first time buyerThanks ladies!
Thank you for your review AmyIt's great to hear how well Karen & Kath have looked after you so far as you start your home buying journey with Gleeson.We pride ourselves on our ability to guide and support our first time buyer customers, so please do not be shy in asking any quaestions at any time - we are here to help!Kind RegardsGleeson Homes
5/5
TrustpilotSeemless experience at Spring Mill
From when we first enquired at Spring Mill, reserving our home, to finally getting the last part of our sale done the team at Gleeson were amazing. Suzanne guided us through the whole process with so much knowledge and care, every bump in the road she dealt with so quickly! Nothing was ever too much for her - she was on hand constantly and I couldn’t of asked for anymore from her. She’s helped us with every question, concern, all communication and any paperwork! Nothing phased her, she’s a asset to Gleeson and I would go to her directly again ten times over. She’s the kindest lady and I don’t think we’d of been able to get to where we are without her help and dedication to her clients.
Thank you for your review GennaWhat a fantastic review for us to read. Its clear that Suzanne has made a wonderful and lasting impression on you, guiding you through your Gleeson purchase journey.Thank you so much for taking the time to feedback to us - it is greatly appreciatedKind RegardsGleeson Homes
5/5
TrustpilotIt's was great experience to buy a…
It's was great experience to buy a house with them, sale person Jackie was really great and very helpful. Always ready to help and explain everything really nicely. Would recommend them to everyone.
Thank you for your review NavjotIt's great for us to read how happy you are with the service provided by Jackie, and the fact that you would recommend Gleeson to "Everyone" !Thank you again for taking the time to share this feedback - it really is appreciated.Kind RegardsGleeson Homes
5/5
TrustpilotExcellent costumer service by Mauricia …
Excellent costumer service by Mauricia Shea.Mauricia is very brilliant, caring and professional. She helped us to have a better understanding of the housing process at gleeson homes. The extra support she gave us was amazing and helped me and my wife through such a stressful time. My wife and I will highly recommend gleeson homes and it’s costumer service.Fernando
Hi Fernando, thank you for your review. We love to hear about our customers home buying journey. We are pleased to hear you have a good experience with Gleeson and Mauricia supported you and your wife throughout your journey. We hope you love your new home! Kind regards.
5/5
TrustpilotWe have just moved into a new Gleeson home.
We have just moved into a new Gleeson home on Crown gardens. We were guided through the whole experience from first showing interest on the development to completion and moving in by Amaara, she looked after our interests every step of the way. Everyone on the development seems so friendly and nothing is too much trouble for Mark the site manager, anything you need doing he will sort it. Well done Amaara and Gleeson we are very pleased with our new home.
Thank you for your review LynWe are please to hear that you are settling into your new home with your lovely new neighbours. We are also delighted that you are happy with the service provided by Amaara and Mark both during your purchase, and post completion.Thank you so much for shaing your experience with us in this review.Kind RegardsGleeson Homes
2/5
TrustpilotPoor post sale
We have a gleeson property and bought it 6 years ago when it was 8 years old. We are now selling it and have discovered the completion certificates were not done by gleeson and the relevant paperwork was not fully completed by them after building. (I am aware our solicitor should have seen this bit did not) To add the that they are being very unhelpful in responding the the queries we have. The house construction is fine it's just the company as a whole seems to just want the money and make shortcuts in completing documents.
Thank you for your reviewPlease can you confirm your address by emailing customercare@mjgleeson and referencing this Trust Pilot review please so that we can look into this matter for you?Kind RegardsGleeson Homes
5/5
TrustpilotVery friendly staff!!
Very friendly staff!!! Moved in 1 week ago, the development looks really nice and house quality seems to be great so far compared to other developers. What I found to be really special about this place is the staff, both sale office and their solicitors. They have helped us a lot during our buying process and always kept in touch with us updating or advising us on the next step to do. Sue from the sale office has been an absolute legend, she was really professional and friendly through out the process Great Costumer Service Skills! In terms of house quality i don't think i am entitled to have an opinion just yet as i just moved in 1 week ago but what i found nice compared to other developers were i lived before is: -the distance between windows and ceiling is the same from a end to the other on all rooms,- walls are straight - paint quality could be a bit better (it's non washable one) but at least is wipeable- The cupboards and extras installed are really nice, EPC rating B, - the electric charger works perfectly Project EV 7.3KW - BT connection ready done aHouse quality, all seems to be ok with no obvious issues. Location, incredible Staff A++Highly recommend !!
Thank you for your review MarinWow, you really packed a lot into that detailed feedback which we absolutely love!We are delighted that Sue has looked after you so well and made the purchase process so memorable for you.Remenber, you also have the backup of our dedicated Customer Care function to support you on your onward Gleeson journey, so we hope to keep looking after you well, long into the future!Kind RegardsGleeson Homes
5/5
TrustpilotCalluna Grange -CA15
We have been visiting the site for a few months now whilst waiting to secure a sale on our current property and have found all the sales advisors to be knowledgeable and friendly.After finally accepting an offer we checked the status of the plots online and found the released plot we had been hoping for had unfortunately been reserved. Nightmare!Close to giving up we visited the sales office where we met Emma for the first time who confirmed the worst.Seeing our obvious disappointment she went above and beyond and we were able to reserve an alternative plot with our preferred style of house.The level of customer care Emma provided was fantastic and flipped our disappointment on its head.We now have full confidence moving forward and can begin to look forward to working towards completion.Thanks again Emma and all at Gleeson (Cumbria)!
Thank you for your review Paul and StacyIts wonderful to read that you have managed to secure the new home that you preferred on our Calluna Grange development, and that the Emma has managed to completely flip the experience on its head to have the ideal ourcome for you both.We really appreciate this feedback, and we wish you all the best in the remainder of your purchase journey, and future Gleeson home ownership!Kind RegardsGleeson Homes
5/5
TrustpilotToni is just the best person I have…
Toni is just the best person I have come across in a sales environment. She puts you at ease and so friendly. She is an asset to Gleesons and is so knowledgeable and brilliant at her job.
Thank you for your review TraceyWe really appreciate the kind words regarding our brilliant sales exec Toni. She will be thrilled to read these kind words.Thank you for taking the time to share your feedback with us.Kind RegardsGleeson Homes
5/5
TrustpilotBracks Farm development.
John at Bracks Farm in Bishop Auckland was so helpful and friendly. Kept us well fed informed during the whole process. We couldn’t have asked for any better.
Thank you for your review DougWe really appreciate the positive feedback, and we are delighted to read about the service provided by John at our Bracks Farm development!Kind RegardsGleeson Homes
5/5
TrustpilotMonarch Green Site Gleesons. Mine and my husband's experience was…
Mine and my husband's experience was with Deborah Kirtland Gleeson Homes at Monarch Green site.We purchased a property from Deborah who was an absolute joy to be dealing with from start to finish. We received a top class professional service and every step of the way we were helped, prompted and encouraged to fulfill the purchase and move-in journey as smoothly as possible. All questions we asked were answered and we felt totally reassured. The after sales is still ongoing which gives us peace of mind. If you are lucky enough to have Deborah from Gleesons guide you through you are in very safe hands.
Thank you for your review ChristineDeborah will be delighted to read your kind words in relation to the support she provided during your purchase journey with us, and we are please to read that you are also enjoying the aftercare service we provide.Thank you again for sharing your feedback with us.Kind RegardsGleeson Homes
5/5
TrustpilotJohn - Bracks Farm
As the search continued with my mam for a new build, we popped in to the Bracks Farm development to be greeted with a friendly welcome by John. After expressing our current position and the need to keep options open pending an offer / sale of our current property, John spent time showing us what was available currently / available in future phases whilst answering our multiple questions. He was attentive and knowledgable along with being super personable, a warmth you don’t always find but was most appreciated. Thank you for your time, John. Hoping to visit this development once ‘sold’. Fingers crossed!
Thank you for your review GemmaWe are delighted you had such a positive experience when you visited our Bracks Farm development, and that John was able to answer all your questions and looked after you so well.Good luck with your mums house sale, and we hope to see you again very soon!Kind RegardsGleeson Homes
5/5
TrustpilotFirst Time Buyer
My experience being a first time buyer was a very quick process to say the least but this was due to the house being built almost a year, nevertheless that didn’t put me off. From the very beginning Adam the Sales Executive has been very helpful and informative and guided me every step of the way. Every time I felt stressed or anxious, he quickly reassured me that everything will go to plan and it did. I’m very happy with the house and the Site Management Richard and Dec have been brilliant in sorting out the very little snags I identified. Overall I can say I am very pleased, I fell in love with the development straight away as the area is very beautiful and peaceful.Sarah - Plot 91 - The Pastures, Bilsthorpe
5/5
TrustpilotTina- Creswell
Me and my partner would like to thank Tina at Creswell branch. She has been amazing from start to finish, helping us with the house and the best mortgage rates and incentives.Wouldn’t have asked for a better sellerThankyou Tina xxx
Thank you for your review Mia.Tina will be delighted to hear your kind words, and we are delighted to hear how well you feel you have been served and supported with your new home purchase!We will be sure to pass on your kind words to Tina directly.Kind RegardsGleeson Homes
2/5
TrustpilotShocking customer after care
Been in the house almost a year, snags pointed out within months (1 on key day) of completion still be be completed or been told it’s not getting done or has been half arsed (key day snag is hidden behind the fridge) not the point. Leading up the the completion we had less and less updates almost like they didn’t want us to know that our house was going to be delayed or had no work done to it for a while. Wasn’t even told it passed inspection, solicitor and mortgage informed us the expected completion date and the rest of the bill. Handover was atrocious, got told nothing on the day, in fact the person who do it was looking at us to help her with the check list. Took 4/5 months to get an option we paid for to be installed since it was missing, was mentioned in a email after key day just clarifying if it will be installed just before completion. When we got the keys all of the quality stickers were still all over the house and hadn’t/haven’t been fixed (were there on demo and more was noticed during demo and still the same state on completion).Master bedroom is constantly cold, sure the radiator is too small for the room (the room is the size of the garage), some radiators are very small. Despite being told we have 2 years to snag get told we left it too late or we could’ve caused the snag ourselves. Other than the very poor customer care after completion and leading up to it, you can make it a very nice and cosy home. Can tailor it to your personal style as it’s a blank canvas.
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