Trusted Agent profile · Wickford

Douglas Allen Wickford reviews

★★★★★ Excellent

237 reviews across 1 platform

2 Ladygate Centre, High Street, Wickford, SS12 9AT

Douglas Allen's office in Wickford, at 2 Ladygate Centre, is rated 4.9 out of 5 across 237 reviews on 1 platform, including 237 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.

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4.9 / 5

237

Reviews on Google

This office

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Awards

The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Wickford office, from every platform, shown as written. First names only.

5/5

Google

Great experience and what a lovely bunch of people. Thankyou Caroline, Alex & Morgan @ Wickford. You were all a pleasure to deal with.

Chloe · 26 April 2025

5/5

Google

Alex at Douglas Allen, Wickford was extremely helpful and knowledgable during his visit to us.

Jessica · 14 May 2024

Agent replied · 13 June 2024

Hi Jessica, Thanks for your review. We're glad Alex was able to help you. Best wishes, Douglas Allen

5/5

Google

Minimum fuss, catered for my viewing times due to work commitments, Phebi was prompt and understanding. All in all a great experience so far, fingers crossed for completion soon!!

Chris · 14 June 2023

Agent replied · 13 June 2024

Hi Chris, Thank you for leaving a review for our Wickford team! We're delighted to hear how the team, and especially Phebi, have been able to make this a great experience for you so far. Best wishes, Douglas Allen.

5/5

Google

Terry and Stuart at Douglas Allen have really helped with finding our new home. At each step of the process, I have felt they were both attentive and also listened to my needs. We have gone through mortgage advice as well as solicitors and cannot fault their approach to finding a property. Highly recommend Terry and Stuart at the Wickford branch.

Kirsty · 14 June 2023

5/5

Google

Natasha was so great to work alongside. She was determined, enthusiastic and the communication was always a vital. Hope to work together soon!

Marcus · 17 October 2023

Agent replied · 13 June 2024

Hi Marcus, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Natasha, has been and how determined and enthusiastic you've found her to be throughout your process. Best wishes, Douglas Allen.

5/5

Google

I am currently buying a property through Douglass Allan and Phebi has been nothing but helpful and nothing is ever to much trouble.

Jade · 18 August 2023

Agent replied · 13 June 2024

Hi Jade, Thank you for leaving a review! It's brilliant to hear how positive your experience of buying a property with our team has been so far, and especially how helpful Phebi has been along the way. Best wishes, Douglas Allen.

5/5

Google

Stuart Pass and his team at Douglas Allen in Wickford have sold our park home in a most helpful and professional manner. They have kept us informed all the way through the process and I would have no hesitation in recommending them to anyone. Thank you Stuart and your team for all your help. Regards Trevor Blackman.

Trevor · 14 June 2023

5/5

Google

We put our house on the Market in December 2019.. we had 2 other estate agents involved as well, however Douglas Allen were amazing.. Stuart valued the property and was very friendly and we felt we could put our trust in him. Douglas Allen were on the ball straight away and we had so many viewings booked in the first week it was a little crazy as it was still Covid restrictions, but they were very professional and came and showed the prospective buyers around for us.... We found a buyer in the first week.. we were shocked but Douglas Allen were on the ball and worked tirelessly for us to get people to view. Once we had the buyer we were kept informed all the time by regular updates... we cannot recommend the Wickford branch enough.PositiveResponsiveness, Professionalism

Dawn · 14 June 2022

Agent replied · 13 June 2024

Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen

5/5

Google

I have just started the process of buying a new property and Douglas Allen (particularly Phebi) have been great!

Simon · 14 June 2023

Agent replied · 13 June 2024

Hi Simon, Thank you for leaving a review. We're so happy to hear how great our team have been as you begin your buying process. We wish you all the best as it progresses! Kind regards, Douglas Allen.

5/5

Google

The staff here have been so helpful, especially Caroline who went out of her way to make sure I got to view all the properties in my budget. Also Demi who did an excellent job showing me around a project property.

Alisa · 14 February 2024

5/5

Google

Although we haven’t purchased though Douglas Allen wickford Christy was really helpful during the viewing process, she was super accommodating with viewing times and during viewings she was very attentive and answered any questions we had. Thanks Christy!

Bethany · 14 June 2020

Agent replied · 13 June 2024

Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen

5/5

Google

We had a great experience with Demi from Douglas Allen in wickford. She was really thorough and understood our needs when looking for a house for our family. She kept us updated and worked hard on our behalf. We would definitely work with her and the team again.

Susan · 14 May 2024

Agent replied · 13 June 2024

Hi Susan, Thanks for leaving us such a lovely review, we really appreciate it. We'll make sure to pass your kind words on to Demi for you! All the best, Douglas Allen

5/5

Google

Very knowledgeable always helpful Alex was friendly nothing is to much trouble

Paula · 18 August 2023

Agent replied · 13 June 2024

Hi Paula, Thank you for leaving a review! It's great to hear how positive your experience with Alex has been. Best wishes, Douglas Allen.

5/5

Google

I have used Douglas Allen Wickford branch for my last couple of moves. Stuart, Alex and team have always been excellent to deal with and I'd recommend them to anyone. Stuart has always been professional and supportive and helpful. I wouldn't hesitate to recommend this team.

Rosie · 14 June 2023

5/5

Google

We are selling our parent's house with Douglas Allen, Alex came to visit to the house just before Christmas and we were very impressed with his knowledge and professionalism. The house sold quickly and the whole process so far has run very smoothly. Would not hesitate in recommending.

Amanda · 14 April 2024

Agent replied · 13 June 2024

Good Afternoon Amanda. Thank you for taking the time to leave a review. Our goal is to help our customers through what we know can be a stressful time, especially at Christmas and so it's great to hear how fantastic our staff member Alex has been throughout your experience. All the best, Douglas Allen.

5/5

Google

Douglas Allen's service has been outstanding. From our very first interaction, Lucy, Demi, and Caroline have been friendly, professional, and honest. Their efforts on our property have been focused and exceptional. Lucy, Demi, and Caroline are genuinely wonderful to work with.

Nicola · 12 August 2024

Agent replied · 26 August 2024

Hi Nicola, Thanks for your review, we're delighted you're happy with our service. We'll be sure to pass your kind words on to the team! Best wishes, Douglas Allen

5/5

Google

Douglas Allen Wickford Estate Agents are very professional and helpful in helping and supporting their clients in purchasing property. They're reliable, efficient, professional and prompt, I recommend them to any prospective first-time buyer, Buyer or seller, you're in a safe hand.

Olawale · 27 July 2024

Agent replied · 26 August 2024

Hi Olawale, Thank you for leaving us your feedback, we're thrilled to hear that you found our team to be so helpful and professional. We're honoured to hear that you would recommend us to others. Best wishes, Douglas Allen Wickford Estate Agents

5/5

Google

What can I say other then wow! Stuart pass the manager and Natasha whom looked after me, were the most amazing, caring and generally honest people I have ever dealt with/known. I was promised the world from an online estate agents whom, failed me miserably. I contacted Stuart (the branch manager) and he assured me he would sell my property and refund me the money that I had paid, the usless On-line agent (that was non refundable) Again thank you again Regards richard

HUNG · 14 June 2020

Agent replied · 13 June 2024

Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen

5/5

Google

I would like to say a big Thank you to all at the Wickford branch who helped me through a very difficult time while selling my mums bungalow.I found everybody very friendly and understanding and very professional.I would recommended this estate agents to anybody buying or selling their property as you will get brilliant support all the way through from day one. Thank you everybody you all made something that can be so hard seem so easy. Bless you all.

Sharon · 14 June 2020

Agent replied · 13 June 2024

Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen

5/5

Google

Christy at Wickford Douglas Allen is so helpful and always quick to confirm viewings and let me know what’s come to the market. Compared to other agents in wickford, Douglas Allen are 5 stars for service. She was always so professional and made me feel like every silly question i asked was never too much trouble and took her time to go through everything very thoroughly to my understanding. Highly recommend this branch and Christy in particularly, give this girl a raise! Brilliant customer service very pleased!

Lea · 14 June 2020

Agent replied · 13 June 2024

Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen

4/5

Google

When trying to sell our property, Douglas Allen, in particular Alex Harding at the Wickford Branch we’re professional , understanding , and gave us good advice. He got to understand us , our family and our requirements. We would highly recommend them

Karen · 14 June 2023

5/5

Google

We put our house on the market the week before Christmas 2022. Alex came to value the house and it was like talking to a friend! He was so personable and really wanted to help - we were relocating out of the area asap due to a job opportunity. We didn’t feel that they wanted to under value the house or just make a “quick sale” at all. We had lots of viewings arranged very quickly. We sold on the last day of January and Stuart negotiated the price fantastically for us. We were then passed over to Natasha who progressed our sale. She was absolutely fantastic and kept us in the loop every few days during the progression. She chased things up very regularly and I didn’t feel I once had to call to find out “what was going on”. The communication with Douglas Allen was impeccable from day 1. They listened to what we wanted from start to finish and everyone is so warm and friendly. I feel that they genuinely care about their customers and want to really help sell or find our home. The sale of the house went through so perfectly and we moved into our new property up north on 13th April - 3 months and 24 days! Thank you to everyone at Douglas Allen for being awesome!

Sabrina · 14 February 2024

5/5

Google

I am in the process to buy a property with Douglas Allen. I must say I am totally satisfied with their care down to the details. They helped me so far on every step, even when I had my first-buyer doubts and perplexities. So far, it was a full 5 starts experience. Truly recommended

Claudio · 17 September 2023

Agent replied · 13 June 2024

Hi Claudio, Thank you for leaving a review! It's great to hear how satisfied you are with the care you've received throughout your process as a first time buyer and how helpful our agents have been every step of the way. Best wishes, Douglas Allen.

1/5

Google

Unfortunately I believed what the branch manager said Douglas Allen would do to promote and sell my property. In reality it all comes down to the price of your property with them and the constant calls to lower the price to get the sale. They stopped giving feedback after a while. The property went missing from all websites for a week which they didn't even notice so shows they do not monitor visitor traffic. They also completely ignore questions in emails. They charge one of the highest commission fees and don't do what I did and think you get for what you pay. You don't. Avoid!

Darrell · 15 June 2019

Agent replied · 13 June 2024

Dear Mr Sweeney, Thank you for taking the time to post your review, naturally we are disappointed to hear of your dissatisfaction with any aspect of our service. Having looked at your property record it would seem that you went against the valuation advice of our Branch Manager and decided to market your home at a higher price than he advised. As you can appreciate, this would detract from the number of people who may have considered viewing it. I am told that subsequently other properties similar to yours came on to the market which were more keenly priced therefore a fresh price to market your home at was discussed. I also understand that you had a guest staying at the time we were marketing and at that time the property maybe wasn’t looking at its most pristine to attract more definite interest. In relation to our fee, this is only ever charged on the successful sale of your home so it wouldn’t have been in our interests not to have done everything possible to have sold your home on this occasion. We wish you more success in the future and if we can help in any way please do not hesitate to contact us direct on customer.relations@arunestates,co.uk

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Questions about Douglas Allen Wickford

Has Douglas Allen won any awards?

Yes. In The Trusted Agent 2026 awards: Douglas Allen, Wickford won Trusted Agent; Douglas Allen, Romford won Trusted Agent; Douglas Allen, Woodford Green won Trusted Agent; Douglas Allen, Billericay won Trusted Agent; Douglas Allen, Epping won Trusted Agent.

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Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wickford.

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