Trusted Agent profile · Wickford
Verified
★★★★★
854 reviews across 3 platforms
10 High Street, Wickford, SS12 9AZ
Balgores Incorporating Rona's office in Wickford, at 10 High Street, is rated 4.6 out of 5 across 854 reviews on three platforms, including 122 Google reviews rated 4.8.
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Every review we hold for the Wickford office, from every platform, shown as written. First names only.
1/5
TrustpilotUnprofessional and illegal practices
Unprofessional and illegal practices. I was told i had to obtain a mortgage in principle from their in house mortgage broker before i could view a property even though i already have a mortgage in principle from my broker. The staff i spoke to was condescending and rude.
5/5
TrustpilotReece was very helpful with viewings…
Reece was very helpful with viewings and explaining the lettings process in a stress free and professional manner
5/5
TrustpilotAmazing service, would recommend
We had been trying to get a mortgage in place throughout lockdown , however found that other company’s were very slow and Un-informative about the process. We were recommended to use Balgores mortgage adviser, and we couldn’t be happier for this decision, she has been very informative and friendly considering we are first time buyers and knew nothing about the market, when anything happened with regards to our mortgage, we were informed immediately and kept in the loop at all times, she was very accommodating to the times we could see her which was something that we had bad experience with other companies.
5/5
TrustpilotWow wow wow amazing estate agents
Wow wow wow amazing estate agents, was so worried about selling my house as it was my first time, however Curtis and the team at balgores Dagenham made it easy. would recommend to anyone.Fantastic team.
5/5
TrustpilotFantastic team
Fantastic team, human approach and transparent from the start, not like most estate agencies i have dealt with in the past. Daniella is brilliant , caring and professional individual and would definitely deal with them again.
5/5
TrustpilotBalgores Basildon were brilliant!
Sarah at Balgores Basildon was absolutely fantastic! We were buying our first home and she kept us updated consistently and was so helpful at making the journey as smooth as possible. Would highly recommend!
5/5
GoogleA really good service from the lettings team, particularly the Regional Lettings Manager, Paul Loding. It took 6-7 weeks for an offer on our house, with just 2 viewings for the monthly rental quoted by Balgores. The lettings team are …
2/5
TrustpilotTerrible experience with Balgores Basildon
Terrible experience with Balgores Basildon. Try and avoid if you possibly can! After viewing a probate property (that had been on the market for months), we instantly put in an offer as first time buyers and didn’t really no what to expect. On the phone we were asked if that was our best and final, even though it was our first offer?! I was very confused and made them aware this is my first offer. Straight away they got me in contact with their solicitors for a quote, so I assumed things looked good! 24 hours went by with no news on my offer, after calling and emailing for FIVE days, I eventually was told it was a third party selling the house on behalf of the vendor… Could they not have told us this in the start to keep us in the loop!?!Another 5 days passed with zero updates and lots of chasing (including increasing our offer to asking price) while THEIR solicitor was ringing me twice a day to see if my offer had been accepted! Absolutely ridiculous and so unprofessional. What a way to get my hopes up too!Eventually after 10 days they asked for my AIP and proof of deposit so I thought things were progressing, only to be told we were basically competing with another buyer, but I was reassured that our name had been put forward to the seller as the preferred buyer and that it’s looking good.Two days later, I received a phone call that the house had been up for sale with another agent and somebody else’s offer had already been accepted. I am SO sure that this property had been sold way before we were told this and they had only just put our offer through to the vendor almost 2 weeks later! Do not trust this company. They then kept this property on Rightmove for a MONTH after it was sold, and when I contacted the other agent who ended up selling the property they assured me the sale was progressing very quickly their end. I had been lead down the garden path and I’m sure many others had been too for the month or more this was kept on Rightmove after sale.Constant bombardment from their solicitors, pushy sales tactics from their mortgage brokers, but absolutely zero contact in regards to the property. Shameful. Please be aware with both buying and selling properties with Balgores Basildon.
5/5
GoogleIn a time when the housing market was going bonkers with the zero stamp duty, we could not have been happier with service provided by Ross and the Rona team. The first meeting was not a pushy or showy sales pitch, it was simple, clear and …
Dear Gary Thanks ever so much for the kind review. We are delighted that your experience with Rona was a positive one and it's always nice to be able to find one of your … More
5/5
TrustpilotA true professional
Jack has been a true professional in a complicated transaction. Very patient, and saw the bigger picture regards to working in the interest of his client, not just for himself! This is a truly remarkable quality.
5/5
TrustpilotGemma & Rohima from.day 1 have been…
Gemma & Rohima from.day 1 have been fantastic, dream team. Everything was simple with them. Thanks highly recommend.
5/5
TrustpilotHighly recommend
Can't recommend Ricky and the whole team at Balgores Chelmsford enough,always kept us informed and updated with everything,very helpful indeed,thank you team .
5/5
TrustpilotMichael was so informative and helpful
Michael was so informative and helpful, he made the whole process so stress free and straight forward. I am finally a home owner ...thanks Micheal..Will recommend you to my colleagues
5/5
TrustpilotA huge thank you to Gemma and…
A huge thank you to Gemma and Mackensie.They always updated me with my remortgage status.Your effort to help me is truly appreciated.Great service!Thank you.
1/5
TrustpilotAvoid
Landlords, Tenants please avoid if you can. Balgores from Loughton and Brentwood are just waste of your time. They are very unprofessional and do not respect you. Starting from the receptionist who is rude and never passes messages or hangs up on you, and finishing on the Property Manager named Daniela Troon who never replies to the emails. Unfortunately to resolve the issue I needed to take a matter to the Property Ombudstman and TDS. I am so glad I do not have to deal with Balgores ever again.
5/5
GoogleHighly recommend Balgores! We had a few hiccups with our sale and everyone at Balgores were fantastic. Clear communication, proactive, and found solutions to some challenges we had.
5/5
TrustpilotBought and sold through Balgores Brentwood
They say that moving house is one of the most stressful things that you can do and we can attest to that with this move! However, if it wasn't for the persistence and efforts from Blagores in Brentwood I'm not sure whether we would have got moved at all. They managed the chain well and it felt at times that things were only progressing because the guys at Balgores were going above and beyond.Massive thanks and would definitely recommend.
5/5
GoogleExcellent company for dealing with your property sale. Professional , courtesy and attentive. I can’t fault the process from listing to completion. Fabulous photos, video and online listing. All the staff are of a high standard. I have no hesitation in giving my full recommendation for Balgores.
1/5
GoogleDo not use these people as they are not truthful with you as i asked the question weather the property i was selling could be used for putting two properties on the land. I was told NO i was 5ft two short on the width. As Rona didn't get …
Dear Mr Williams. We are sorry to hear that you were unhappy with our service. Unfortunately, we can only provide a valuation based on the current dwelling and at that time, there was no planning permission in place for two properties. As … More
5/5
TrustpilotWhat can I say.....truly brilliant…
What can I say.....truly brilliant experience!!! From the moment I was in contact with Reece and Charisse, their professionalism, efficiency and communication throughout was exceptional. Excellent telephone manner and always on hand to answer my questions. I was always kept abreast of developments with regards to the progress and eventual viewing of the property. I was not disappointed when I eventually saw it. So far, the process has been made less stressful and painfree - all issues associated with moving home. Email communications all done in a timely manner. I have now had the pleasure to meet another member of staff Henry. Henry's telephone manner was professional and his knowledge of the area is second to none describing various key amenities i.e. leisure attractions etc etc - all very helpful to one moving into a new area. I cannot say enough about Reece, Charisse and Henry - all great assets to Balgores Property and I would definitely recommend this company to anyone looking to rent or purchase their home. Well done Team Balgores and keep up the sterling work !!!!
1/5
TrustpilotBalgores Chelmsford.Very bad agency
Balgores Chelmsford.Very bad agency. Don't rent property from them. You never gonna reach them on the phone. They never keep promises. When you have issues with property they don't answer,but if don't pay rent on time sent millions of emails.
5/5
TrustpilotFantastic service from start to finish
We have nothing but praise for all the team at Balgores. Over the past few years we have tried to sell our home with other agents to no avail so we thought we would give Balgores a go.We had between 25 and 30 viewers over for weeks and ended up with three potential buyers and a bidding war between two of them.However, that's when Balgores hard work started. We accepted an offer from one of the bidders and were in a chain of six, in the middle of the pandemic with stricter lockdowns on the horizon. The chain almost collapsed when one of the houses in the chain was significantly revalued. Throw in a couple of completely incompetent solicitors and difficulty finding removal companies and, overall, it was very stressful and difficult process.From engaging Balgores to sell the house right through to 'moving day' all the team were extremely polite, hardworking and professional. Many many thanks to everyone at Balgores who we would certainly recommend
5/5
TrustpilotCouldn't fault it!
A young man named Liam was so fantastic when I was viewing and was so professional! it was excellent to have someone who gave very intricate details and presented it very well!
5/5
TrustpilotGreat experience with Balgores in…
Great experience with Balgores in Loughton, each staff member was a pleasure to deal with and extremely helpful throughout the process. Jack was Very professional. I would not hesitate to recommend them.
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