Every review we hold for the Whitstable office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLauren and all at Student Tenant made our rental process so easy. From arranging all the viewings & being on the other end of the phone throughout to running references and taking deposits. The process was smooth sailing and we weren't billed until after everything was agreed.
Mr · 15 October 2018
Agent replied · 24 August 2024
Thank you for your wonderful review! We're glad to hear that you've had a great experience with our service - and I'll pass on your lovely comments to Lauren. From all at StudentTenant.com.
★★★★★ 5/5
GoogleMy experience with student tenant was fantastic. Trisha was really friendly, accommodating and had really quick response times.
Natasha · 5 April 2025
★★★★★ 1/5
GoogleImpossible to deal with and I’d avoid at all costs in future. To list but a few things they screwed up on:
Collection of our keys - Initially we were looking forward to moving in. On the listing for the properly it stated we can pay half rent for the property during the summer so we can move our stuff in during that time and we would pay full rent when we were ready to move in properly. Despite this, they stated they could not give us the keys or access to the property to move our belongings until August or September, which was problematic as this was extremely close to our course start dates and none of us drive making the transportation of our belongings even more difficult. They were happy to charge us over £1,100 between us though, with nothing to show for it…
Extremely slow response times - Staff were very quick to reply when concerning their money (viewings, rent, etc.) but would keep us waiting for weeks for anything concerning our issues with the house or just not bother replying at all. At one point, the boiler stopped working so we had no hot water or heating. Despite repeated emails, we had no communication back for almost a month until they sent someone to have a look. This person did not diagnose or resolve the issue so we had to repeat the process several times over until 3 months later when we finally got a new boiler fitted. All this in the middle of winter while paying full price for these services, might I add.
Short notice house viewings - Would always give us the bare minimum legal notice for arranging house viewings, and expect us to conduct the tour of the house to prospective tenants on their behalf. This was a big deal as many of these viewings happened during the exam period where the last thing we needed was people running around the house while we were working on meeting deadlines or drained from working night shifts the day before. They could have given notice when they accepted viewing requests but instead chose the day before, leaving us few options to adjust our living situation.
I could write a novel on why not to use StudentTenant, they were THAT bad. In short, don’t bother!
Shak0736 · 15 October 2021
Agent replied · 24 August 2024
Hi Shakeel,
Sorry to hear that you are unhappy with our service.
Following a thorough investigation of your account to see what has happened during your tenancy, we can confirm the following (see below).
We do believe that this review is unfair considering your failure to provide relevant documentation on time, reporting issues outside of our system, and fully moving into the property earlier than your contract permitted.
Key collection:
Unfortunately, it was not possible for our team to hand over keys when requested, as you had not completed the necessary documentation to legally rent a room within the UK prior to your contract starting. This had been requested 28 days before the tenancy start date.
As per UK law, it is vital that as a letting agency we have documentation to prove that you can legally rent within the UK as per Right to Rent checks. Unfortunately, as this was not provided before your tenancy agreement started, we could not permit moving into the property. As a company, we would face sanctions for failing to properly check that our tenants can rent within the UK legally.
In addition to this, our team contacted you several times leading up the tenancy start date to advise that your security deposit was still outstanding, and you could not move into the property before this was paid as per your contract. The security deposit must be paid prior to moving into the property to protect the landlord if there are any breaches to the tenants lease obligations (such as damage, unpaid rent etc).
Finally, as mentioned by my colleague Jade in an email sent on 30/07/2020, following your request to move in the following day despite outstanding documents and the security deposit, we were unavailable to deliver keys within a 24 hour window due to the pandemic. We had sent out prior correspondence stating that key collection would be on appointment only, and must be arranged in advance.
Boiler issue:
As per your welcome pack sent at the start of your tenancy, we require that all maintenance issues are logged either via our system, or emailing us so we can track them.
On checking email correspondence with our team members, we received no inbound emails regarding an issue with your boiler at the start of winter in 2020. However, I can see that my colleague Jade booked an engineer to attend the property on 08/01/21 to fix the boiler following correspondence with your landlord who advised us that it was required to be fixed.
Please note that as per your welcome pack, you should report issues directly to us as we manage the property and all maintenance is organised by us. It’s also worth noting that the welcome pack also advises that you can contact our maintenance partners British Gas directly if you wish. They offer 24/7 cover for boiler and heating issues and will have organised attendance to rectify any issues. You did not follow either of these guidelines (reporting to us directly or contacting British Gas directly), and instead contacted the landlord which could have delayed the boiler being fixed.
Moving into the property:
Finally, it is worth noting that you and your housemates moved into the property fully in August, despite your tenancy agreement advising that in July and August you could only store your belongings at the property at an agreed half-rent.
When you advised us that you would like to move in fully, we negotiated with your landlord that you could stay at the property if you were to pay full rent for August. My colleague discussed this with you, your housemates, and your landlord and sent you an email advising you that you would be required to pay full rent for August on 29/08/20.
Once again, we’re sorry that you had a bad experience with us. However, we do follow strict protocols to protect ourselves, the landlord and you and your fellow housemates.
If you would like to discuss this further, please do contact us on 0333 772 0618 and we’ll be more than happy to help.
StudentTenant.com
★★★★★ 1/5
TrustpilotJust an honest review on my experience.
Great for finding a property, but dont expect to get your security seposit back if you ask, it's now close to a month overdue and i still have not received the deposit back. Even after contacting and being told it will be done on the day that i called.
On numerous occasions ive been left in the dark and when Icall to check, absolutely nothing has been done. My e-mails were ignored so do not expect a response if you enquire by e-mail.
The saying, "forward one space, back two" perfectly describes StudentTenant.
However, saying this, i cannot fault the interaction i had with Danielle.
Samuel · 5 August 2021
Agent replied · 17 June 2024
In November 2022, StudentTenant was acquired by Rooms4U and set up as a new business entity.
We are very sorry to hear that you did not have a positive experience with the company under the old ownership.
However, as a new business we would like to invite you back to use our services again. We've put in a lot of time and investment over the past few weeks to improve the systems and services to ensure that we’re doing everything we can to assist our customers effectively.
★★★★★ 1/5
GoogleStudent Tenant have been nothing but incompetent, non responsive, and unable to return deposit in time or at all at this rate. No student should use this service. They're apparently there to insure students do not get taken advantage of, you are less likely to be taken advantage with private renting.
My first year deposit was taken from due to no fault of my own and lack of communication on their and the landlords behalf.
When moving to another house for my second year and then letting them know I would not be there for my third year, my housemates were threatened to be kicked out. I kept paying my rent until the end of the tenancy and have now been waiting 2 months for my deposit to be returned, and not am having no response to my emails.
Sioned · 15 October 2020
Agent replied · 24 August 2024
Hi Sioned,
Sorry to hear that you are unhappy with our service.
Unfortunately, it’s very busy at this time of the year for all student letting agencies, landlords and deposit protection schemes dealing with returning security deposits due to the volume of students moving out of their University accommodation. As there are four parties involved (including yourself) with returning your deposit, it can take some time for it to be processed as everyone in the chain has to respond to the request. This process can also take longer if deductions are requested by the landlord due to issues when tenants leave the property in a joint tenancy agreement.
We are also signed up to a DPS (Deposit Protection Scheme) which is backed by the Government. When it comes to deposit deductions, the DPS acts as a third-party to ensure that any deductions are fair for both the landlord and students. Legally, we are not authorised to deduct any amount of your security deposit without approval from the DPS.
We are sorry that delays have slowed down the returning of your security deposit at this time, but I can assure that you will receive it back once all parties have agreed to deductions (if required) and the returning of it.
If you would like to discuss this further, then please give us a call.
All the best,
StudentTenant.com
★★★★★ 5/5
TrustpilotGreat room-filling service for Landlords!
As a landlord, I have been using StudentTenant for several years to advertise my student HMO properties. The team I work with, consisting of Jade, Trisha, and Ryan, is incredibly easy to work with, and the entire process is very efficient. I am very pleased with how StudentTenant consistently helps me fill my rooms, effectively alleviating the stress of marketing. I highly recommend StudentTenant to any landlord seeking a quick and stress-free way to get their rooms filled.
Josh · 1 May 2024
★★★★★ 1/5
GoogleStudent Tenant Farnham - Awful Service
Not helpful at all. Had a confirmed viewing where the landlords did not show up. Neither did the Student Tenant agency do anything. We asked them to update us on the situation and get hold of the landlords but we did not hear - and have not heard anything since! A completely waste of our time!
Gone over a week since scheduled viewing and we still have gotten no explanation about why the landlords never showed up.
Emilie · 15 October 2019
Agent replied · 24 August 2024
Hi Emilie,
I’m sorry to hear that you feel that our service wasn’t up to the usual high standards we uphold. Unfortunately this was out of our control and we are very sorry that this happened to you.
On the day of your scheduled viewing at 9:15am, the landlord of the property got in contact with us to let us know that the current tenants would be renewing their tenancy and the property would be no longer available. Unfortunately, due to the time of your scheduled viewing, our lettings team did not have adequate time to read the email from the landlord and change the availability of the property on the website before your property viewing timeslot.
Once again, we are very sorry and if you would like to discuss this further, please don't hesitate to get in contact with us.
Many thanks,
The StudentTenant.com Team.
★★★★★ 1/5
GoogleIf you are a stuent please be aware that Student Tenant's claim to be an official partner of the University of Kent on their web site is false. Check with the University accommodation office and they will confirm this. If you are a landlord and wish to use this service I suggest you avoid speaking to Jade. She is rude, aggressive and insulting. Also she does not seem to grasp the terms and conditions of her own organisation. She refers to them in conversation but adds elements that are not contained within them. Myself and my husband have tried very hard to do the right thing and fully comply with our obligations according to what we understand. I phone every day to update the team there with progress following student referrals. However the fact that students have not paid their fee is somehow my fault. I can cope with being told I am getting it wrong, but not with the rudeness and the implication that se are deliberately trying not to do the right thing.
Marlena · 15 October 2018
Agent replied · 24 August 2024
Hi Marlena,
Thank you for taking your time to voice your concerns and we’re sorry to hear that our current referral model does not work for you.
We currently have 2,000+ landlords who list with us on our current model and do not have any issues, but we will certainly consider your feedback when further improving our services.
If you have any issues understanding our terms and conditions or our services, please feel free to give us a call and we can explain them to you.
All the best,
The StudentTenant.com team.
★★★★★ 5/5
GoogleTrisha was amazing she made the experience so smooth I contacted student tenant on the 23rd by the 24th I had a viewing and on the 26th I had put a deposit down it was so quick and hassle free will definitely be recommending too my friends
E · 15 October 2022
★★★★★ 5/5
TrustpilotTrisha
Trisha, was so helpful and helped me find a property quickly and in the location we wanted. I had been let down by two other companies previously. I would definitely recommend! Thank you so much Trisha.
Melanie · 12 September 2023
★★★★★ 1/5
GoogleStudent tennant is run by incompetent staff. I am pretty sure that all the above reviews are completely fake because none of what has been said rings true at least not my experience of dealing with them. While I was renting from them there was a mix-up on the day my rent was due. I rang them to explain that I had got the date wrong and that I had the cash. But they STILL charged me 25 quid. Companies like these exploit students and they get away with absolute murder because young people are not savvy. Take my advice and deal directly with a landlord.
Dankus · 26 August 2017
Agent replied · 24 August 2024
Thank you for your review. We are sorry you feel your experience with Student Tenant was not a positive one. We do have policies in place that encourage students to pay their rent on time. We try to ensure our landlords and students adhere to the terms of their tenancy, to ensure they receive the best possible experience whilst renting. If you wish to discuss this further please do not hesitate to get in touch. Kind regards, StudentTenant.com
★★★★★ 5/5
GoogleStudentTenant provided an excellent service from start to finish. The site was simple to use and our ad was easy to upload. We were really pleased with the interest it created and we soon had very suitable tenants in place. What made ST stand out though was the personal service. They were always available on the phone and actually sorted any problems out straight away, rather than taking ages or being impossible to speak to. Would highly recommend.
David · 26 August 2018
Agent replied · 24 August 2024
Thank you for your wonderful review, David! We are so pleased that we managed to secure you tenants for next year, and that you’ve had a great experience with us. From all at StudentTenant.com.
★★★★★ 5/5
TrustpilotGreat staff working hard to promote and…
Great staff working hard to promote and direct traffic to your property even difficult months.
Good personal service interaction for prospective tennants
Ejaz · 18 January 2026
★★★★★ 5/5
GoogleSo far has been a stress-free experiance.
Agents who are helpful and talk like humans and not robots. Will update if anything changes but they seem genuinely helpful
Adam · 25 November 2025
★★★★★ 5/5
GoogleVery helpful, Trisha helped personally with the issues I had and solved them very easily and quickly. I’m happy with the customer service and easy to use website.
Leyla · 25 November 2025
★★★★★ 5/5
TrustpilotMy housemate booked in a couple of…
My housemate booked in a couple of viewings with StudentTenant directly, and the process was really straight forward.
When it came to booking a room, he added me to this account and we each paid £50 to reserve the room (which we have been told is deducted from our first months rent).
Really easy and straightforward service, would recommend.
Scott · 2 December 2022
Agent replied · 17 June 2024
Thank you very much for your review Scott, we're glad that we could help you secure your student room in Bristol! Please do get back in touch if you require any further assistance from our team.
★★★★★ 5/5
TrustpilotAnand was a very friendly and helpful…
Anand was a very friendly and helpful person. He answered my question in a short time whenever I needed information. He helped me through the entire booking process and he made sure that everything is on point.
Larisa · 23 May 2023
★★★★★ 1/5
GoogleStudent tentant (Kent branch) is the most incompetent agencies I've come across, from 2014-2017 it has been one problem or another, ranging from mice infestation to general upkeep of the property. One thing I have encountered with them is to get anything sorted you have to literally chase them up, which is unacceptable because I pay rent. My advice to anyone wishing to use them in the future, is save the hassle and don't bother.
Simi · 26 August 2017
Agent replied · 24 August 2024
Hi there,
Thanks for addressing your concerns. We can only apologise if you feel you have received inadequate service in relation to maintenance issues. Our policy is to address any emergency issues immediately through our emergency maintenance partners, and deal with all other issues in a reasonable time frame. Having checked your information, pest control had been arranged several times at your property and we have reports of satisfactory control following the visits.
We have contacted you and your group directly to try and reach a satisfactory solution to any ongoing concerns you have, however, have received no response.
If you are still concerned about any issues, please do get in touch with us directly as soon as possible.
Many thanks
The StudentTenant.com team.
★★★★★ 5/5
TrustpilotAmazing and efficient service!
Me and my friends were looking for a four bedroom house in Bristol to move into in January, but most were already booked. We found a property on StudentTenant, and Jade managed to get us booked in for a viewing quite quickly.
Really happy with the service, and can’t wait to move in next month!
Sam · 2 December 2022
Agent replied · 17 June 2024
Thank you very much for your positive review Sam! We hope that you enjoy your new home. Please do get back in touch if your require any further assistance.
★★★★★ 5/5
TrustpilotAmazing experience
Surprisingly, I have had series of failed viewings appointment from so many agents then I decided to try StudentTenant. I saw the property on a Saturday on their website, and requested for a viewing on Monday, ( Quite frankly, i didn't think the viewing was going to be arranged that quick considering the short timing) their response was swift and timely. I went for my viewing appointment on Monday as arranged, and moved in without wasting anytime at all. I highly recommend StudentTenant they are simply amazing.
Juliet · 6 March 2023
★★★★★ 5/5
GoogleWe spoke with Trish throughout our experience with student tenant and only had extremely positive experiences and helpful guidance
Kitty · 25 November 2025
★★★★★ 1/5
TrustpilotThey pestered me for information then…
They pestered me for information then when I eventually politely replied they didn't even bother to send a 'thank you' text. So transparently using and money-grabbing. Take the time to deploy the bare minimum of curtesy. The employee who was terribly polite until he had got what he wanted is called Areev Khan.
Emily · 12 October 2024
★★★★★ 5/5
TrustpilotProfessional landlord service
Over the last couple of years we have used Studenttenant.com to let our Student properties in Liverpool and London with great success. Jade and Trish have been great in organising the viewings so we can attend and meet the tenants at times that suit us during our busy schedules. They then look after the sign up process and take deposits. We have recommended the service to a couple of our colleagues who have signed their properties up for this coming academic year.
James · 8 December 2022
★★★★★ 5/5
TrustpilotI had a really good experience with…
I had a really good experience with Student Tenant, they went the extra mile to secure us a home. Special mention to Trisha🔥🙏🏾🙏🏾.
AB · 9 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
