Studenttenantcom Whitstable reviews

Hi ‘First Draft’, Thank you for your review. Sorry to hear that you are unhappy. In the first instance we would recommend that you familiarise yourself with the government backed Tenancy Deposit Protection schemes if you are not aware of these already. We strictly follow government guidelines to ensure your deposit is protected. There are three government backed deposit schemes, Deposit Protection Service, MyDeposits and Tenancy Deposit Scheme. All of our deposits are lodged through the Custodial scheme with the Deposit Protection Service, meaning that all deposit moneys are not held by us, but within the scheme itself. As the tenancy deposit is lodged into a scheme authorised by the government, all deductions are mediated by an independent body who collect all information and evidence from both the tenant and the landlord (or letting agent), to agree whether deductions are made and how much. When it comes to processing deposit deductions, we simply act upon instructions from the landlord and any claims must be backed by evidence when processed through the scheme. We are more than happy to provide evidence of where the tenancy deposit has been lodged. If you are unhappy with the suggested deductions, you can dispute these by also providing your own evidence. If you are unhappy with the suggested deductions you have received through the scheme, we would be more than happy to assist you with any dispute. It is also worth mentioning that if you have paid your rent on time directly to us as per your tenancy agreement terms, then we will have a record of every payment made both on our system and in our bank account. We are happy to provide proof of payment (or non-payment) if you get in touch with us. If you have been paying your rent directly to your landlord, unfortunately this is out of our control, and we can only act on information provided to us. Again this can be disputed through the scheme if required. We would appreciate if you would get in touch with us to resolve this, unfortunately as your review is under an anonymous account we are unable to contact you to assist you further. Regards, StudentTenant.com

Thank you for your review, Diana! From all at StudentTenant.com

Hi Jeffrey, We're sorry you feel you have had a bad experience in some way. We have checked through our system and have no registered accounts for you, or correspondence from you in any regard, so we're unsure of how we can help you rectify any issues. If you could get in touch directly with us to discuss your experience that would be great. Many thanks The StudentTenant.com team

Thank you for your review, Ben! From all at StudentTenant.com.

Thank you for your review, Daphne! From all at StudentTenant.com.

Thank you for your review, Nicky! From all at StudentTenant.com.