Every review we hold for the Whitstable office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe would just like to thank Mark Smith estate agents for their support and help during our purchase of our bungalow in Seasalter Whitstable. A special thank you to Jeanette who always kept us in the loop regarding the progress of the purchase, Her polite and professional help is very much appreciated.PositiveProfessionalism
David · 17 June 2021
Agent replied · 16 June 2024
Thank you David for your supportive feedback. We strive to provide a personal and professional service to sellers and buyers alike, and your kind words and thanks, particularly for Jeanette's input are very much appreciated. We look forward to you joining the Whitstable community and wish you every success in your new home.
★★★★★ 5/5
GoogleThe super Spiller Brooks team have been so good and caring and they demonstrated care and concern for us in our particular circumstances. They have applied themselves to ensure we could go through the stages of the things that needed to be thought through and dealt with in the process of selling , albeit we were a long way away and getting older with health problems. They have commended themselves well with efficient client care and the diligence in marketing and processing the sale.
Keir · 17 June 2023
Agent replied · 16 June 2024
Thank you Keir
We enjoyed our cordial relationship and acting for you on your property sale and thank you very much for your kind words. It does mean a lot to us that you have taken the time to post such a positive review. We wish you all the best.
Nikki and the SB team
★★★★★ 5/5
GoogleABOVE AND BEYOND! We recently purchased through Spiller Brooks and can't thank them enough for their excellent service, including a recommendation for an alternative Mortgage Advisor who helped us when we thought all hope was lost!!! Annabel and the rest of the team were transparent, calm, assuring, thorough and accommodating throughout - they're also just really nice people to deal with! Always a smile when you walk through the door, and always keen to help. Not something you find every day. Thanks to you all Annabel, Nikki and Jeanette - we're over the moon in our new home, and truly appreciate all of your efforts!
Jane · 17 June 2023
Agent replied · 16 June 2024
Dear Jane
We are so pleased you are happy with your new home and thank you so much for your very positive and kind words. We appreciate the process can sometimes be a little bumpy and would like to thank you for your perseverance and good humour throughout. Very best wishes Nikki, Jeanette & Annabel.
★★★★★ 5/5
GoogleAt every step in the whole process Annabel at Spiller Brooks came through with her commitment to excellence. Her communication was first-rate from start to finish, she went out of her way to ensure every detail was taken care of without …
Stephanie · 16 April 2025
Agent replied · 24 October 2024
Thank you Stephanie for taking the time to leave us such a positive review, in particular your very complimentary feedback on the services provided by Annabel. She was very pleased to support you with your move to Whitstable and was very … More
★★★★★ 5/5
YellFantastic service!
We recently bought a house from Mark Smith estate agent. They are fantastic, they did their best during this unusual time to answer and chase all my queries. They were especially helpful in the period from the sale being agreed right up to completion. They helped the communication flow between us and the seller, which is especially required when buying a property in COVID times. A special mention to Jeanette, Annabel and Alfie who I interacted with, all of whom were polite, warm and professional.
KerendeepB · 12 February 2021
★★★★★ 5/5
GoogleThey have been brilliant. They have guided and helped us through all the questions. Excellent communication and helpful. Would thoroughly recommend.
Jacqueline · 5 November 2025
Agent replied · 12 November 2025
Dear Jacqueline
Thank you so much for your kind words, we truly appreciate your positive feedback. We enjoyed working with you and wish you all the best in your new home.
Nikki, Jeanette & Annabel
★★★★★ 5/5
GoogleEfficient, friendly a professional service throughout the sale of my late fathers’ property.
Nothing was too much trouble and Nikki kept me fully informed as well as providing sound advice. Happy to recommend and will be using again in the future.
Sheila · 17 June 2021
Agent replied · 16 June 2024
Thank you Sheila. It was a pleasure working with you to achieve a successful sale. Seasons greetings from all the team....stay safe.
★★★★★ 5/5
GoogleAmazing service from Spiller Brooks. Would highly recommend this estate agents. Friendly, helpful and knowledgeable. Always at the end of the phone. Helped ease my purchase of my dream home. Thank you ladies
Caroline · 26 April 2025
Agent replied · 23 October 2025
Dear Caroline
So pleased you’re in your dream home, and we were a positive part of your journey. Thank you so much for your kind words. We hope to see you out and about in Whitstable and wish you all the very best in your new home.
Nikki, Jeanette & Annabel
★★★★★ 5/5
GoogleWe couldn't have asked for more friendly professional service from the staff of Spiller Brooks estate agents. Thankyou Nikki, Jeanette and Annabelle for all your help and patience.
Dave and Lorraine, Whitstable
David · 7 May 2025
Agent replied · 24 May 2025
Dear Dave & Lorraine
Thank you for taking the time to leave a very supportive review and for remaining absolutely steadfast throughout a challenging sale, we really appreciate it.
We wish you all the best.
Nikki, Jeanette & Annabel
★★★★★ 5/5
GoogleSpiller Brooks never missed a beat during the sale of our house, there was nothing that was too much of problem and never any shortage of help from them all. …
Alan · 16 April 2025
Agent replied · 9 November 2024
Thank you Alan for your very kind words. We all enjoyed working with you on the sale of your bungalow and wish you both all the very best
Nikki, Jeanette & Annabel
★★★★★ 5/5
GoogleI wouldn’t hesitate to recommend the team at Spiller Brooks if you’re thinking of selling your property. They were super approachable, proactive and friendly.
Caroline · 11 June 2025
Agent replied · 9 September 2025
Dear Caroline.
Thank you for your kind words and patience throughout, we really appreciate it and are so pleased to have been able to help with a successful sale.
Nikki, Jeanette, Annabel & Mark
★★★★★ 5/5
GoogleRecently purchased property through Spiller Brooks and have given 5* due to Annabel being so helpful and responsive. She was amazing throughout the process and would highly recommend her.
Lauren · 11 April 2025
Agent replied · 25 April 2025
Dear Lauren. We wish you all the very best in your new home and thank you very much for your kind words and 5* review. We are a small independent agent and sincerely value that you have taken the time to acknowledge our service. … More
★★★★★ 5/5
GoogleWe sold our flat through Mark Smith and couldn't have been happier with the service. The whole team are very professional but we had most dealings with Nikki and Annabel who went over and above what could be expected. The whole process was managed with us out of the country and this could not have been made smoother for us, from marketing, viewings, managing the legal teams to ensure a quick sale and even support with packing up the flat in our absence. So happy that we chose a small, local firm.PositiveResponsiveness, Quality, Professionalism, Value
Helen · 17 June 2021
Agent replied · 16 June 2024
Thank you Helen. We set ourselves high standards in providing our services and it is rewarding to receive such positive customer feedback. The team, particularly Annabel, very much appreciate your kind words and we all wish you both well for the future. Thank you for choosing us to successfully sell your flat.
★★★★★ 5/5
GoogleSimply the best - they go the extra mile for both Seller and Buyer - the best estate agent in Whitstable
Anita · 9 June 2025
Agent replied · 10 August 2025
Dear Anita
What a journey! We are delighted that you are in your new home and welcome you to Whitstable. Thank you for your kind words we really appreciate it. Happy new home Nikki, Annabel and Jeanette.
★★★★★ 5/5
GoogleExcellent and friendly staff. Annabel always kept me informed regarding the sale of my late mother’s property. I would definitely recommend them as they helped me at a difficult time emotionally making it as smooth as it could be. We sold and completed within 3 months.
Anita · 28 April 2024
Agent replied · 16 June 2024
Thank you Anita for taking the time to give us such a positive review.
It was a pleasure to work with you and we were pleased the sale transaction went through fairly quickly.
Thank you for choosing to sell with us.
Nikki, Jeanette, Annabel & Mark
★★★★★ 5/5
GoogleA brilliant team of local Whitstable estate agents, helpful in everyway, I cannot praise them highly enough. From excellent photography and brochure through professional accompanied viewings to determined sales progression, all achieved in a friendly and thoughtful manner. I highly recommend Spiller Brooks.
Diane · 20 September 2023
Agent replied · 16 June 2024
Many thanks Diane for your very kind and supportive words...and the very tasty gifts. It was a pleasure working for you and Nikki, Jeanette & Annabel wish you every happiness in your new home.
The Spiller Brooks team
★★★★★ 5/5
GoogleMany thanks to the team at Spiller Brooks for a great job during the purchase of my new home. I would recommend them to anyone.
Colin · 26 August 2024
Agent replied · 24 October 2024
Thank you so much Colin for your kind words - it's very much appreciated
★★★★★ 5/5
GoogleExtremely professional very informative at every stage of the sale and went above and beyond keeping all of the solicitors equipped with everything needed to get the sale over the line. I couldn’t recommend Spiller Brooks Estate Agents enough! Thank you. Magda and Tomasz
Magdalena · 17 June 2023
Agent replied · 16 June 2024
Dear Magda & Tomasz
We value your kind review and hope that you and your family are settled in your new home.
Best wishes Nikki, Mark, Jeanette, Annabel & Rosie.
★★★★★ 5/5
GoogleExactly what you need from a property agent, proactive, professional, and friendly...ticked all the boxes.
Nathan · 24 December 2024
Agent replied · 10 December 2024
Hi Nathan. Thank you for your positive review. It was good to meet you in person and we look forward to working with you in the future
Kind regards
Nikki, Jeanette & Annabel
★★★★★ 5/5
GoogleFantastic service, honest, informative, great communication from the start to the end, 100%. I will use again.
Faissal · 24 November 2024
Agent replied · 23 November 2024
Dear Faissal. Thank you for your very kind review, we really appreciate it and all enjoyed working with you. Wishing you well
Nikki, Jeanette & Annabel
★★★★★ 5/5
FacebookThanks to Mark, Michelle and their team for another smooth transaction, as always excellent service and great value, this being our third sale and one purchase from them. By far the best Estate Agent in Whitstable and we would recommend them to anyone. Thank you so much. Keep up the good service.
Diane · 12 November 2016
★★★★★ 5/5
YellMark smith review
Mark Smith is the best estate agent around,there with there clients till the end always letting them know what's going on,and Nikki the agent is fantastic they do just what they say quick sells,and giving you there attention always I cannot fault them in anyway thank you Nikki
PaulineC-170 · 30 September 2019
★★★★★ 5/5
GoogleThe team at Spiller Brooks were so helpful and efficient when selling my property. They kept me informed at all times and gave incredibly helpful advice. Many thanks!
Jo · 18 January 2024
Agent replied · 16 June 2024
Thank you Jo for your very kind words, it was a pleasure to act for you and we wish you all the best. Nikki, Mark, Jeanette and Annabel (The Spiller Brooks Team)
★★★★★ 5/5
GoogleOur agent gave us honest and helpful guidance. Very smooth service throughout. They were very professional, nothing was too much trouble. A very good hard-working and enthusiastic estate agency whom I would highly recommend.
Tracy · 17 June 2023
Agent replied · 16 June 2024
Dear Tracy
Thanks for your kind recommendation we are very pleased to have been able to help you with your move.
Kind regards Nikki, Mark, Jeanette, Annabel & Rosie
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