Trusted Agent profile · Whitstable
Verified
★★★★★
1,254 reviews across 2 platforms
87 High Street, Whitstable, CT5 1AY
Part of Miles, see every office.
Miles's office in Whitstable, at 87 High Street, is rated 4.6 out of 5 across 1,254 reviews on two platforms, including 406 Google reviews rated 4.8.
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Every review we hold for the Whitstable office, from every platform, shown as written. First names only.
5/5
TrustpilotShannon gets a five star from us a…
Shannon gets a five star from us a family. We really wanted a small flat for our daughter who is going to be a student and Shannon could not have been more helpful. She was on time, gave us all the information we needed and then talked us through the whole process.
1/5
TrustpilotI have had the misfortune of dealing…
I have had the misfortune of dealing with these estate agents a few times. I have found them to be pushy, aggressive and lacking in ethics. Avoid!
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
5/5
TrustpilotProfessional & courteous
I was selling my mother's bungalow at a distance. M&B were professional and courteous from the start and made the process as straightforward as possible. When the boiler failed just before exchange of contracts, they sourced a local plumber to resolve. Their progress chaser, Debbie, kept me fully informed (and sane!) throughout the process.
5/5
GoogleHad a great experience buying a property with Miles and Barr, the team went out of their way to help us every step of the journey! Matthew in the sales team and Suzanne in the sales progression team were both super helpful.
5/5
TrustpilotHighly Recommend the Miles & Barr Team.
Miles and Barr have been brilliant from the start of my letting journey. The staff who I have dealt with who have been superb include Jakub, Sophie and Jessica - all personable, professional and have kept me updated every step of the way. Would highly recommend them. Thanks all for helping me find my perfect Whitstable home.
5/5
TrustpilotMiles and Barr have an excellent…
Miles and Barr have an excellent reputation for getting the job done. They are creative and professional with their sales pitches and ensure genuine viewings and offers are made.
1/5
TrustpilotMiles and Barr the management company…
Miles and Barr the management company that cant manage, still taking the money and not delivering the service to land lords and tenant's! turns a blind eye to dealers and fails to do the clean up and repairs after major incidents leaving residents to suffer..
5/5
TrustpilotSold and purchased through Miles and Barr
Sold and purchased through Miles and Barr Westgate. Great service throughout. Alice Fridd helped us sell and find our perfect home. Debbie Mead the sales progresser went the extra mile right throughout. She was quick to respond to any emails/calls, contacted relevant parties when needed. She was great. Overall we had a good experience.
5/5
TrustpilotWe couldn't have been happier
We couldn't have been happier with our experience of buying a property with Miles and Barr. The whole process took quite some time, due to some complications in the chain, but our sales progressor, Louise, kept us updated every step of the way and seemed to go above and beyond to keep things moving.
5/5
TrustpilotJake Chamberlain
I was greeted by Jake Chamberlain, with a cheerful manner. He guided me through the property and outside, happily answering any questions. He seemed knowledgeable and confident and made me feel at ease and not hurried. Equally, not over the top, making the viewing feel genuine.
5/5
TrustpilotWe were kept informed of any updates…
We were kept informed of any updates during our house purchase.Rebecca Gravener looked after our purchase and chased up solicitors etc.Friendly and professional service felt looked after throughout the process
1/5
TrustpilotWorst experience so far as a tenant.
Worst experience so far as a tenant with a lettings agent. Rude, sarcastic employees. Communication is shocking, we seem to be doing their admin for the property which is taking a lot of time out of our actual jobs. If you are tenants, avoid miles and barr at all costs.
1/5
GoogleMultiple issues with property rental and unsatisfactory response times. Currently withholding deposit without specific reason. Recommend avoiding no matter how much you might like the property. Pictures of how they handed it over to us.
5/5
TrustpilotI’d recommend Miles & Barr
I’d recommend Miles & Barr. They were great at recommending properties to us and keeping in touch about viewings. And throughout the buying process I had one point of contact, Louise, who was so helpful and communicative. She was always ready to help and update us. Great service!
1/5
Trustpilothad a viewing booker for today,
had a viewing booker for today,the lady who carried out the viewing couldnt answer any basic questions so she clearly hasnt been trained,not at all helpful not her thought as they shouldnt have sent her.information certainly not upto date and true on the details,waste of my time
5/5
TrustpilotNever did I feel I was anything but a…
Never did I feel I was anything but a valuable client and communication was excellent.Sarah our liaison person was always ready to help and consistently kept us informed of pogress with our sale.Moving home is very stressful and it's good to know you have competent team at your back.Well done to all.
3/5
GoogleThe whole process of selling my flat has been stressful from receiving an offer until completion. Whilst a lot of this is not directly down to Miles and Barr, the communication throughout the sale has been very poor. At the very start at …
5/5
TrustpilotProfessional, but personable service.
We were kept updated throughout the whole process. Really friendly and efficient staff. Would use again, though I hope we won't have to any time soon! Brilliant service, knowledgeable staff and would recommend.Emily Stickler stood out as especially good as she was instrumental in keeping things moving along and everyone updated. Many thanks!
5/5
GoogleDespite the extra difficulties encountered during our particular transaction, together with the problems related to Covid, these estate agents were a pleasure to work with and did their upmost to make things as smooth as possible. We have bought and sold houses many times now and I would not hesitate to recommend them.
5/5
TrustpilotExcellent service throughout
Peter Macer along with Becky White and all the other members of the sales team provided an excellent service throughout.
5/5
GoogleFrom start to finish all been good they got me a good price for my home. They got me quite a few bookings in such a short time. House sold very quickly. Also had a lady who looked after the buying and selling of my house and she done a fantastic job
5/5
TrustpilotBrilliant service!
I had a lot of difficulties communicating with the letting agents from other agencies. Miles & Barr however was able to arrange viewings and submit applications within the hour. Kerrie especially helped me liaison with the landlord quickly and efficiently, so that all parties were happy with the contract. Brilliant service!
5/5
TrustpilotMiles & Barr Magic
we have bought,sold,and rented out through Miles& Barr over the years, and they have all been outstanding in all aspects.Always friendly, attentive, and prompt in comunicating.Keep up the good work lads & lasses
5/5
TrustpilotAlways excellent service
Always excellent service from Miles & Barr. Our property manager, Amy, is fantastic. If there is something she can’t answer she will get straight on it and get it sorted ASAP. A real pleasure to deal with. If you are considering using Miles & Barr, don’t hesitate.
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